Indoor pool, sun loungers

Reviews of Ben Nevis Hotel & Leisure Club

3 out of 5
Ben Nevis Hotel & Leisure Club
North Road, Fort William, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 141 out of 744 reviews" "
Rating 8 - Good. 239 out of 744 reviews" "
Rating 6 - Okay. 204 out of 744 reviews" "
Rating 4 - Poor. 102 out of 744 reviews" "
Rating 2 - Terrible. 58 out of 744 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Helen

Location, food and service were good
Stayed 2 nights in Mar 2024

4/10 Poor

Hemant

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ban Chai James,

Stayed 1 night in Dec 2023

10/10 Excellent

Mary, Silsbee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at the foot of the beautiful Ben Nevis. Staff were friendly and helpful, and the room was clean and comfortable. I would definitely stay again.
Stayed 1 night in Dec 2023

2/10 Terrible

roy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!
The hotel is very tired and needs refurbishment; my room 311 it was cold, drafty, and obviously damp as there was black mold on ceilings! .... healthy hazzard!
Stayed 1 night in Dec 2023

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night at the Ben Nevis Hotel. Our stay was very bad, the hotel pictures on Expedia dont match the hotel. Its very run down lack painting and looks old. The staff looked down on you, we sat in the lobby area and all the staff looked at us in a bad way and also to a family with kids they had a look of what are they going to break now. The room amenities were broken. The radiator was on and couldnt be turned off, the telephone didnt even have line,the curtains had tears and looked dirty, the walls had cracks and lacked painting. Ourroom was close to storeroom area and the staffkeptopening and closing the door slamming it every time for HOURS. We didn't felt comfortable in any way and weleft as early as we could. We couldnt change hotels but honestly we saw more hotels around the area that lookes way prettier than this.

8/10 Good

Sidnei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with carpark
Stayed 2 nights in Oct 2023

2/10 Terrible

Carrie, naranja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotels I have ever stayed in (I have stayed in MANY in my life.). First of all, it's not as close as was mentioned to the train station and anything convenient & there is limited anything to call it a "leisure club". The place is VERY run down, even the outside paint etc needs to be redone. The receptionist (male - not sure of his name) was VERY rude and snobby. The walk to the actual room we stayed in was long and there were no elevators. I understand it's like that for many of the hotels in Scotland, but we weren't even offered help to get our luggage to our room. When we asked, forget it... it wasn't worth the attitude at the time. Our room was absolutely disgusting. It was dirty, the ceiling was falling down (not just the wallpaper they stuck up there to try and hide the disaster under it. There were bugs crawling out from under the bed. The mattresses were very thin and lumpy, minus the wood slats on the box under the mattress. No internet, the tv was probably 30 years old... no decor, just three crappy twin beds, some broken dirty blinds, a desk and tv. (reminded me of one of those pay per hour hotels that's run down and shown in a scary movie.) It's just a disgusting place that cost WAYYYY too much money for what it was. Don't get lured into staying there. You will be disappointed... I can almost promise you that.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Our experience
The staff at the reception for our check in were extremely out puring I felt like I had to drag information out of them for a process that should have been very simple. Not having the Internet password in the room and having to interact with reception again was anoing. The relaxing moments in the leasure centre and the friendly staff made it a little bit better. As a vegan i didn't have to many options for food and had to travel in town for diner and breakfast. The night before our check out we had problems booking a taxi and again the staff at reception were not helpful at all. In the morning of the check out the lady at reception was extremely nice and she finely help with the taxi.
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
Property was very rundown, Steph has obvious shortages
Stayed 1 night in Sep 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again
Very good and will definitely book again
Stayed 2 nights in Sep 2023

4/10 Poor

Muhammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hi dirty room and corridor area dirty we told staff clean our room and he said we got no staff available
Stayed 2 nights in Sep 2023

4/10 Poor

Cicily

Stayed 1 night in Sep 2023

2/10 Terrible

Christina

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid staying there at all cost!
Upon arrival, we were greeted by a waterfall in the lobby from a leaking roof. Staff rolled her eyes and said “Again?” No “thank you for bringing this to our attention”. Our rooms weren’t ready at our 6:30 pm arrival and we had to wait for almost an hour, together with other equally unhappy guests. There was no WiFi for the entire stay (false advertising) and we could not check in to our flights. The rooms were okay, but the toilet flush wasn’t working properly and the shower was lukewarm at best. The breakfast was inedible, the serving trays full of unappetizing spills and the dining room tables stripped of their surfaces, leaving the stained and scratched felty under layer without tablecloths - it felt like eating from the floor. Items promised to us weren’t delivered and we had to “hike” to the lobby several times to make requests and inquire about the WiFi. Staff tried, but the hotel is extremely poorly managed. Any hostel at half the price has better accommodations, and it feels like the hotel is preying on people who cannot find accommodations because all surrounding hotels are fully booked. It was the absolute worst hotel we have ever encountered - a disgrace!
Stayed 1 night in Sep 2023

8/10 Good

Diarmaid

Liked: Cleanliness, staff & service
If your climbing Ben Nevis this place is a solid stay. Has access to pool jacuzzi ect after a hard climb that was ideal.
Stayed 1 night in Sep 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
property looked like it could do with a renovation especially the outside area. The pool was lovely however the changing room was out of order.
Stayed 2 nights in Sep 2023

4/10 Poor

Paula

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing: no toilet paper in the bathroom; issues with the boiler resulting in no hot water; cleanliness questionable; some staff didn’t seem to know what they were doing (the receptionist was helpful). Not worth the money I paid.
Stayed 2 nights in Sep 2023

4/10 Poor

Stuart

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired hotel, and staff in restaurant urgently need a customer service course. I will never be back
Stayed 1 night in Sep 2023

6/10 Okay

Mudasar

Travelled with family
Liked: Cleanliness, staff & service
Really friendly staff - facilities look a bit dated, buffet breakfast was very basic. We were placed in a room where the occupant in the neighbouring room clearly needed some sleep - he snored so loud throughout the night (which meant we had to move the beds to the other side of the room just to make it more tolerable) NOT THE HOTELS FAULT.
Stayed 1 night in Aug 2023

4/10 Poor

Steve

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is tired and in need of a refurb. It’s understaffed and over priced for what it offers currently. It advertises a pool which hasn’t been open for a while. Rooms are basic, which would be fine if priced accordingly. Staff lack knowledge of the local area and amenities (or can’t be bothered offering any advice).
Stayed 1 night in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Rakish

Disliked: Cleanliness, property conditions & facilities
The hotel itself needs a entire refurb.
Stayed 1 night in Aug 2023

2/10 Terrible

stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
o
Stayed 1 night in Aug 2023

6/10 Okay

Rikesh

Liked: Cleanliness, staff & service
Fort William is generally a very overpriced area during tourist season and it’s difficult to find accommodation in the centre, hence why I stayed here. I got charged £115 by Expedia, but rate suggested £88 at the hotel! Although comfortable, it was a little dated. It’s also about 25 minutes walk into the town centre, so not ideal if you’ve come up by public transport.
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 1 night in Aug 2023

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Property was not as nice as the photos. It is in need of cleaning and refreshing. Overpriced for the accommodation quality. Staff were very friendly and helpful.
Stayed 1 night in Aug 2023

2/10 Terrible

victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay, not worth the money.
My stay was disappointing to say the least especially for the price I paid, I won't be returning. The only positive about the stay was the staff on reception. The hotel is extremely tired, dirty, rundown and lack of facilities. I had hoped breakfast would make up for the bad sleep but it was a very low standard, with hardly any services, dirty utensils and low quality products. I don't normally leave reviews but this was bad and feel it is important to share.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
I can’t remember the last time I stayed in such a poor hotel. The whole hotel needs a massive refurb. The breakfast food was OK but the service was awful. The coffee/tea machines were disgusting. My daughters single room was so small and in a very poor condition. I will never go back to this hotel again.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Rooms outdated and in obvious need of repair. Obviously no one from management or owners cares about the place they are just wanting the money. No soundproofing - you can hear everything. Windows are rotten, shower curtain doesnt even reach bath but they ask you to make sure its in. Breakfast was OK, pool is nice but the changing rooms are suffering like the hotel - many lockers with doors hanging off and bare wires on hairdryers etc.
Stayed 1 night in Jul 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Could be better
No hot water from sink tap, shower requires delicate handling but does work,(after we both got hit in the head with it catapulting off wall🤪) Room serviced at 5pm so we just asked for rubbish taken as leaving next morning! It did the job but for price we paid for 2 nights we expected better. Staff friendly, great views ⛰️
Stayed 2 nights in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Malcolm

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was unfriendly. Room smelled and the pillows were horribly uncomfortable. The restaurant did not have any choice for vegetarians or Muslims like fish. The shower curtain was shorter than the bath tub and the exhaust didn’t work. Overall would not recommend.
Stayed 1 night in Jul 2023

8/10 Good

Faraz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wowza
Was ana amzing place to stay with all the views. Would definitely recommend staying here.
Stayed 2 nights in Jul 2023

10/10 Excellent

Holly

Stayed 2 nights in Jul 2023

4/10 Poor

David

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of a refurbishment.
Stayed 1 night in Jul 2023

6/10 Okay

CHEUK WAI

Stayed 1 night in Jul 2023

4/10 Poor

Clay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When checking in guests in front of us were complaining that their shower didn’t work, this wasn’t an isolated incident - our shower didn’t work either … turn the water on and it would ONLY come out of the bath faucet, turn the water on more and eventually it came out of the shower head but with a raging torrent out of the bath faucet strong enough to cause you to almost lose footing… the beds are uncomfortably firm - honestly for the price it is lacking in all areas.
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
A bit dated
The hotel is very dated, and in need of a bit of TLC. The hot water in our bathroom sink was none existent, room could have been cleaner
Stayed 1 night in Jun 2023

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Could be a great hotel, but
This hotel bills itself as a 3 star hotel and spa. Don’t be fooled. I paid an average of £140 per night for just a room and for this I got a very tired and badly furnished small room. The bathroom had been upgraded a few years ago I would guess and this wasn’t too bad. But no complementary toiletries on a shelf, in fact no shelves at all. There was a bottle of shampoo on the shower floor but I wasn’t sure whether this was supplied by the hotel or a previous guest had left it. The swimming pool was good but the changing room was poor. Lockers were broken, doors missing and no keys! Decor throughout was below par and didn’t provide any ‘Scottish’ ambiance. Overall, the hotel is tired and lacking the small things that would make it really quite nice. Investment is needed but from the number of coach parties that stayed whilst I was there I really don’t think they will bother.
Stayed 4 nights in Jun 2023

10/10 Excellent

Lorraine

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
In general, not great!
I stayed in a Deluxe Double Room, with Mountain View. With this in mind I expected a certain higher level of comfort. The Room was rather out-dated and looked a liitle tired in areas. The Bathroom was decorated recently, but there was some black mould around the bath top seal and the shower door kept swinging back into the shower which was annoying. On my first night I ate in the bar and ordered a Ben Nevis burger. I'm sorry to say that it was completely dry and tastless it had been clearly been pre-prepared and had to of been microwaved as I burnt the roof of my mouth on the meat patty. For the remainder of my stay I only ate breakfast which I found pretty good with a fair selction of cooked traditional Scotish food and cereals. I had 2 channels on the TV, BBC1 and 2. I asked several times for it to be looked into. It was, and I could watch another 1 channel for 5 mins before back to sqaure one. I tried to watch catchup on tablet/PC, but the free wifi internet was so poor I just gave up. I had to carry out some remote work from the hotel one evening but as the internet was so bad I had to resort to tethering through my phone on 4G. In general the hotel is quite tired looking in many areas. It's a shame that there are only 2 park benches out the front of the hotel to enjoy drinks on during sunny days, there is an area round the back, but no seating at all. Staff were friendly and helpfull.
Stayed 5 nights in Jun 2023

4/10 Poor

Alison

Disliked: Property conditions & facilities, room comfort
Clean, but very dated and uncared for. Bath/shower not working properly (I reported this). Room stiflingly hot, even with a fan.
Stayed 2 nights in Jun 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Bed tiny for 2 people Room very small. Lucky it was cold out no air ventilation
Stayed 1 night in Jun 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Great stop off point for backpackers.
Stayed 2 nights in May 2023

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service
Its not a modern hotel but as a base if you are climbing Ben Nevis its perfect. lots of parking. Rooms are ok, the showers are so powerful its fantastic.Bar food was very nice and the drinks on draft were very good

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location one can walk into town
Stayed 2 nights in May 2023

10/10 Excellent

Derek

Stayed 1 night in May 2023

8/10 Good

Harry

Stayed 2 nights in May 2023