Front of property

Reviews of Smith Rock Chalets & Retreat

3 out of 5
Smith Rock Chalets & Retreat
310 Fitzpatrick Mountain Road, Scotsburn, NS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 98 reviews" "
Rating 8 - Good. 19 out of 98 reviews" "
Rating 6 - Okay. 7 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 4 out of 98 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Freda, East Noel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's absolutely an amazing place to stay and enjoy quiet and relaxation and beautiful scenery 😊
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities
Is was great. Loved the fact that it was clean and the staff where very helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

jurgen

Liked: Cleanliness, property conditions & facilities
Great value
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, room comfort
Great spot
Beautiful spot and a awesome stay
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A little gem hidden in Pictou Country with something for everyone. Far enough from local towns located on the highest point around the area, but only a 15 min drive to Pictou or New Glasgow.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a really nice stay at the property, really clean, enoyed the pool and hot tub , and hiking trail and the staff was really nice and accommodating will stay again for sure
Stayed 1 night in Aug 2023

10/10 Excellent

Raffaele

Travelled with partner
Liked: Amenities
It was lovely, clean and very relaxing. The staff were friendly and helpful.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, room comfort
Nice quiet place thank you
Stayed 3 nights in Aug 2023

8/10 Good

Tracy-lynn

Travelled with family
Liked: Amenities, property conditions & facilities
First time staying there and it was very relaxing and quiet ( we stayed in a room) all though the pull out sofa was very uncomfortable to sleep on. They had one BBQ to share for all rooms which wasn’t ideal, wish they had at least 2-3.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jon

Liked: Property conditions & facilities
Unorganized and poor customer service. The property was overbooked and did not honour my online reservation. They accommodated for 1 of 2 nights and owned up to the mistake, but unprofessionally complained about their online booking service and did not make any attempt to find or recommend other accommodations to extend our stay in the area. We wasted a cooler of food we brought to cook on the bbq/kitchen and never got to enjoy any of the amenities on-site as planned. This seems like a nice place to unwind and relax, but I would not recommend booking here for less than 3 nights. And if you book online for a short weekend stay, check and double check with the property before arrival that they actually have a place for you to sleep.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2023

4/10 Poor

Jenna

Stayed 1 night in Jul 2023

8/10 Good

Kathy

Travelled with partner
Liked: Amenities
The view is amazing
Stayed 2 nights in Jul 2023

10/10 Excellent

Erik

Stayed 4 nights in Jul 2023

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful cabins tucked away in the woods. The pool was amazing. Includes Fire pits, wood stoves, kitchen, bathroom. Everything you need.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2023

10/10 Excellent

Rhonda

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing views, very helpful staff room was well appointed and very clean and quiet. Would definitely recommend this property and will return
Stayed 1 night in May 2023

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Had a great visit and spent lots of time in the hot tub and on the walking trails with our dog!
Stayed 2 nights in Mar 2023
Response from Smith Rock on Mar 24, 2023
Thank you for the review, we are glad you enjoyed your stay

10/10 Excellent

Jared

Stayed 1 night in Mar 2023

10/10 Excellent

Morgan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I'm only disappointed that it took me so long to realize these chalets were so close to me! They're perfect for a weekend getaway, quiet, and secluded and have beautiful views from the mountain. Staff are super friendly and check-in was very easy. The cabins have a wood stove with ample free firewood provided. It comes with a stove, fridge and microwave. The drawers and cupboards are stocked with all the utencils you need for cooking and entertaining. We brought our two dogs (only $10 per pet, per night) and they loved it. There's several walking and hiking trails marked with signs along the driveway up to the cabins. We didn't pack accordingly for the hot tub, but it's open very late! There's a sweet outdoor pool as well. Great place to bring the family in the summertime; pre-book for sure! Johns Country Canteen is only a 15-minute drive from the cabins where we picked up snacks and drinks. There's an NSLC attached to the store which is very convenient. I love the atmosphere. It was definitely difficult to stay only one night. I highly suggest staying two nights minimum! Highly suggest checking these chalets out if you live in or near Nova Scotia, you won't be disappointed.

10/10 Excellent

Nick

Stayed 1 night in Nov 2022

8/10 Good

Laurie

Stayed 1 night in Nov 2022

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Remote location

10/10 Excellent

R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
every nice people clean and quite loved it
Stayed 1 night in Aug 2022

10/10 Excellent

ella

Travelled with family
Liked: Cleanliness, room comfort
Beautiful place,gorgeous sunrise and sunset on a top of mountain . I’ll recommend this place for my friends and probably come back next year. We were rented chalet only for one night on our way back from PEI, but stayed two days couldn’t leave that place.
Stayed 1 night in Aug 2022

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Road in should have gravel. Needs to have food/restaurant on site. Lovely and quiet area. Loved the wood cabin and wood stove.
Stayed 1 night in Jan 2022

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy with beautiful view
Stayed 1 night in Dec 2021

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Beautiful views. Very relaxing. Rooms set up with everything you could need.
Stayed 1 night in Oct 2021
Response from Guest Services on Oct 22, 2021
Thank you for your review We are glad you enjoyed your stay :)

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Shawn

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Beautiful place
Very nice place and plan on returning
Stayed 1 night in Oct 2021

10/10 Excellent

Katharine Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of this chalet is absolutely beautiful. Everything was fantastic during our stay. The bathtub in the room is huge and has jets. The hottub was ooen during our stay but i only used it once, there were hornets about(just the time of year, no fault to the chalets) and I'm allergic to them so i was a bit nervous haha. The road going into the property is this beautiful shaded dirt road, with a couple trails you can walk or bike. It was a perfect location to stay at during my fiances first visit to my home here in pictou county.
Stayed 6 nights in Oct 2021

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, room comfort
Excellent experience
Lots of houseflys. ,no fly Catchers.
Stayed 2 nights in Sep 2021

6/10 Okay

SARAH

Travelled with family
We loved every thing with the exception of the bumpy driveway and we had to live with our garbage for 3 days. The only time we saw any staff was when we took our recycables and green bin to them.
Stayed 3 nights in Aug 2021

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so peaceful. Was my favorite place so far
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The view was spectacular, the cabins were homey feeling, it was very peaceful. There’s really nothing I can say bad about this place.
Stayed 2 nights in Jul 2021

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend and take full advantage of the
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Loved the view from our windows and deck. The chalet was spacious with a very large bathroom. Full fridge and kitchen stock with cooking supplies. There was severe spring melt which made the road up to the top of hte mountain vertually impassible. Though we almost made it to the top with our car, we did get stuck in the mud and had tobe pulled out by a towing company. OUr guests had to be picked up on the road and at the bottom to be brought up to our location. The staff and especially Melissa who escorted us up and down the hill in a truck. The chalet is very quaint but not sound proof. We had fun talking to each other in our rooms. Some creaky beds but it added to the atmosphere. We are looking forward to going back again when the weather and road is better....
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed the weekend for my Boyfriend's Birthday and enjoyed it so much we're already booked for my Birthday in March. I want to let people know that it is ATV and snowmobile friendly we were not aware at the time of booking, but will bring the bike next visit. Chalet was beautiful and also pet friendly for an extra $10 a night, everything was clean, also if you forgot something the NSLC/corner store is only 12min away!
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lively property and view from the chalets on top on the hill. Great this time of year of sledding! We on the other hand enjoyed the outdoor hot tub
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property and view are beautiful. Chalet was well kept and clean. Gorgeous property.
Stayed 1 night in Nov 2020
Response from Smith Rock Staff on Dec 6, 2020
Thank you so much for your review.. We are glad you enjoyed and hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Spencer, Nova Scotia

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved all the trails. Great for dogs. Friendly and helpful staff. Cottage needs upgrading.
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I have bad experiences,the people lied to us and charged extra.
Stayed 2 nights in Sep 2020
Response from Owner on Sep 8, 2020
Hello: As the owner of Smith Rock Chalets I am responding to your review. I checked through our records and only one guest has been charged additional fees in the last 10 weeks so I believe that I know with whom I am communicating. The rate that you found online and quoted us at the time of check-in does not exist, not in off season, not during the week, not ever. However, in the interest of good customer relations we honoured the lower rate you told us you found online. You said that you would provide a copy of the confirmation with that price and at this time you have not forwarded that information to us. At no time did you notify us that you had dogs that were with you. It is our policy to charge for pets and they are allowed (for health reasons) only in certain chalets. When you checked out you were informed that you were being charged for the dogs being in the chalet during your stay. At that point you became hostile, threatening and abusive to one of my employees. Another employee had to sit in for protection and you were advised that the police would be called. At that point you left. We are a small business trying to survive in these turbulent times. We attempt to provide a positive experience to all our guests and rely on fair and honest reviews. P.S. — the positive review that you provided on Sunday is much appreciated and I am glad that we were able to meet your expectations.

2/10 Terrible

Jimmy, Halifax ns

Disliked: Cleanliness
Management was absolutely a disaster. Definitely don’t recommend this place, don’t waste your time. Charging credit cards without approval
Stayed 2 nights in Sep 2020
Response from Owner on Sep 8, 2020
Hello Jimmy: As the owner of Smith Rock Chalets I am responding to your review. I checked through our records and only one guest has been charged additional fees in the last 10 weeks so I believe that I know with whom I am communicating. The rate that you found online and quoted us at the time of check-in does not exist, not in off season, not during the week, not ever. However, in the interest of good customer relations we honoured the lower rate you told us you found online. You said that you would provide a copy of the confirmation with that price and at this time you have not forwarded that information to us. At no time did you notify us that you had dogs that were with you. It is our policy to charge for pets and they are allowed (for health reasons) only in certain chalets. When you checked out you were informed that you were being charged for the dogs being in the chalet during your stay. At that point you became hostile, threatening and abusive to one of my employees. Another employee had to sit in for protection and you were advised that the police would be called. At that point you left. We are a small business trying to survive in these turbulent times. We attempt to provide a positive experience to all our guests and rely on fair and honest reviews. P.S. — the positive review that you provided on Sunday is much appreciated and I am glad that we were able to meet your expectations.