4/10 Poor
RACHEL
Mar 21, 2024
Liked: Cleanliness
Disliked: Staff & service
The dining option was not professional at all. We paid for the breakfast option prior to arrival
When checking in the didn’t show it available
Once we showed the confirmation email computer updated
My husband and I went to breakfast next day
Say at the bar told them we paid already
Asked for the menu ordered and it was a mess from there
They gave us items we didn’t order, made the breakfast we did order wrong then charged us 49$ on top of what we already paid
When we brought it to their attention they said oh my bad it will correct when I close it out
We were on our way to a funeral and had to leave
Next day looked at the credit card they didn’t fix it
Had to call hotel and go through the story again and it should not be this hard
Simple process and very aggravated
RACHEL
Stayed 1 night in Mar 2024