Schertz Vacation Packages

Roaches are terrible!!!!

The hotel was extremely rundown. The pictures on the website are not an accurate description of the hotel. The office had clients filled out information and picture ID’s scattered all over the place. Would not recommend this place to anyone.

Extremely Disappointing Stay — Poor Service and Cleanliness Unfortunately, my stay at this property was extremely disappointing. From cleanliness issues to poor service, I was honestly very unimpressed with the overall experience and would not recommend staying here. One of the most concerning issues was finding human feces in the elevator, which was extremely unhygienic and unacceptable for a hotel. We also needed a shaver during our stay and discovered that the room phone was not working, so we were unable to contact the front desk directly. When we called the front desk using a cell phone, we were told that we would have to come downstairs ourselves to pick it up rather than having it brought to the room. The valet service was another major disappointment. Our vehicle frequently took 10 minutes or more to be brought around, and we had to communicate with the valet several times before our car was retrieved. I specifically chose to pay the additional $40 valet fee because I wanted the convenience of having my vehicle safely stored and readily available. Unfortunately, the valet service made me feel less comfortable about the safety of my belongings, not more. What concerned me even more was noticing through my vehicle’s app this morning that my car had been left unlocked. After paying extra specifically for valet service because I was concerned about the security of my belongings, this was extremely unsettling and completely defeated the purpose of using valet in the fi