Air conditioning in room dodo not work. So had to open the window. Originally only planned 1 night stay, but they said another would be ok but I must still checkout as planned before noon. I checked out but called in the evening after booking again. They said they were happy to give me the same room, but they left my bags in the lobby despite saying they would take them up. Also my pillows and duvets were then missing. I now regret staying the extra night, as it was spoiled after the service about me returning was so much poorer and rude. I will now stay somewhere else in future that don’t mind looking after my cases if I am not yet sure I can book another night.