My stay at the Kimpton Bruce was markedly below the brand's usual standards. The check-in process was chaotic, with a cramped reception and a mix-up with room keys. Unfortunately, this was just the beginning.
The room's cleanliness was deeply concerning, with visible dust, dirt, and hair from previous guests, making it uncomfortable to the point where I had to cover the floor with towels to walk. Essential amenities were missing, and basic supplies like towels were hard to come by, with the front desk offering worn-out pool towels as a makeshift solution. The staff members were not hospitable and all seemed very overwhelmed.
Advertised as pet-friendly, the reality was less ideal with constant noise from dogs in neighboring rooms. The lack of assistance with luggage during check-out, despite a hefty parking fee, was the final disappointment.
I relocated to the Hilton Garden Inn, where the quality of service and accommodation starkly contrasted my experience at the Kimpton. I regret to say that this stay did not meet the expectations set by the Kimpton brand. For those considering a visit to Savannah, I recommend looking into other accommodations.