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I hate to share a bad review. Room 115. I get that it was just after "Spring Break", but maybe it will make it better for the next guests. Bed comforter was a bit dirty like someone stood on it and left foot prints. The floors needed to be swept they were gritty (from the sand probably). The lamps didn't work. The old school lock was broken (I put a chair under the door for a measure of safety). And lastly the window to the door (like a portal) was rotted out and could easily have been pushed in. Shower was clean. Sheets were clean and smelled like freshly bleached and I was only staying one night so I stayed. I was up and out early.
Kimberly
Stayed 1 night in Apr 2024
Response from HM on Apr 11, 2024
Dear Kimberly, Thank you for your feedback. We are sorry this is the experience you had with us. Unfortunatley Spring Break leaves us and the rest of the Island with much clean up. We are sorry we were not able to live up to your expectations during this time. We hope you give us another chance in the future. All the best,
The location was right on the street with a lot of bars and souvenir shops. It was quiet at night, which was great, but not the scene we were looking for (family of 4). The bar Wet Willies is right under the hotel and I'm pretty sure the bar uses a room there for storage. It was close the beach, which was also great, but the hotel needs some maintenance and upkeeping. The pool had no lock to get in so pretty much open to the public. The room was fairly dirty. The beds were clean, but the floor was filthy, baseboard and trim were coming loose or coming off, and the door had gaps all around it. The front desk people were very nice and having a parking spot that close to the beach was also very nice.
Kate
Stayed 2 nights in Apr 2024
Response from HM on Apr 13, 2024
Dear Kate, Thank you for your feedback. We are sorry to hear your stay with us did not live up to our expectations. We are happy you enjoyed our staff and availiable parking but take your other concerns very seriously. We will be addressing these issues immedeatly. We hope you give us another chance in the future and notice all of the improvments. All the best,
Great location - just a quick walk to good eats and the beach. Parking is decent but a bit tight with some of the SUVs trying to park in the spaces. Overall, a great experience!
Judith
Stayed 5 nights in Mar 2024
Response from HM on Apr 7, 2024
Dear Judith, Thank you for your feedback. We are happy you enjoyed your stay with us and in particular our proximity to the beach and wide array of restaurants. We take your concern about parking very seriously, we take pride in offering each guest one parking spot and try to ensure everyone fits in comfortably. We hope you visit us again soon in the future. All the best,
Clean and convenient, staff was friendly. The only downer was pool was cloudy all week.
Kari
Stayed 5 nights in Mar 2024
Response from HM on Apr 6, 2024
Dear Kari, Thank you for your review. We are happy you enjoyed your stay with us and in particular our staff and cleanliness. We hope you stay with us again soon. All the best,
I love the mini kitchen!!!during out stay-there was unexpected tornado warning,it rained all day-good thing there’s market nearby and the room have mini kitchen with utensils.
I suggest to add a kettle for hot water in case guest cant drink coffee.
Ill be back for sure.
Misheal
Stayed 2 nights in Apr 2024
Response from HM on Apr 6, 2024
Dear Misheal, Thank you for your review. We are happy you enjoyed your stay with us. We are happy you enjoyed our kitchenette and location on Tybee. We hope you visit us again soon.
Dear Melissa, Thank you for your feedback. We are happy you enjoyed your stay here with us. We hope you visit us again soon.All the best,
10/10 Excellent
Tom
Travelled with partner
Mar 31, 2024
Super close to everything. Beach, restaurants, pier, shoppes. Best price. Great front desk staff
Tom
Stayed 2 nights in Mar 2024
Response from HM on Mar 31, 2024
Dear Tom, Thank you for your feedback. We are happy you enjoyed your stay with us and in particular our location and staff. We hope you visit us again soon. All the best,
will be there again, we like the location and ease of parking.
joe
Stayed 1 night in Mar 2024
Response from HM on Mar 31, 2024
Dear Joe, Thank you for your review. We are happy you enjoyed our location and parking. We take great pride in our central location. We look forward to you staying with us again soon. All the best,
6/10 Okay
Erica
Travelled with family
Mar 30, 2024
Liked: Cleanliness, staff & service
The location was great!
The beds were uncomfortable though.
Erica
Stayed 1 night in Mar 2024
Response from HM on Apr 3, 2024
Dear Erica, Thank you for your feedback. We are happy you enjoyed our location but take your other concerns seriously. We always strive to improve our services and amenities. We hope you give us another chance in the future. All the best,
Dear JoAnn, Thank you for your feedback. We are happy to hear you enjoyed your stay with us and in particular our location. We hope to see you again soon. All the best,
6/10 Okay
Martin Joseph
Travelled with partner
Mar 25, 2024
Staff friendly and helpful, parking was good, bedding fresh and clean plus towels, could do with more or larger towels, room clean, floor could do with a good clean. Feet wear dirty after walking on it, very bitty, no sink in bathe had to use kitchen sink, was quiet, plenty of bars and restaurants around the area, five min walk to beach
Martin Joseph
Stayed 2 nights in Mar 2024
Response from HM on Mar 27, 2024
Dear Martin, Thank you for your feedback. We are happy to hear you enjoyed our staff and cleanliness during your stay. We continuously strive to improve our services and take your other concerns very seriously. They will be addressed immediately. We hope you stay with us again soon.All the best,
Dear Tammy, Thank you for your feedback. We are happy to hear you enjoyed your stay with us and look forward to seeing you again soon. All the best,
8/10 Good
Susanna
Travelled with family
Mar 25, 2024
Liked: Cleanliness, amenities
Nice place for an overnight stay. The exterior is unimpressive, but the room was very clean, and the bed was so comfortable! There was a nice pool which we did not use as it was too cold, also a photo booth---when did you last see one of those? Easy, short walk to beach and dining options. Tybee is a great little old-time beach town.
Susanna
Stayed 1 night in Mar 2024
Response from HM on Mar 25, 2024
Dear Susanna, Thank you for your feedback. We are happy to hear you enjoyed your stay with us and in particular our comfort and our amenities. We take great pride in our location and services offered. We hope you visit us again soon when you can enjoy the pool. All the best,
The hotel is ok does need a good cleaning beds are soft we didn’t use the pool but it looked clean very close to the beach and pier the staff was very friendly parking was tight but one good thing you didn’t have to pay extra like other hotels started doing I will stay here again
Lisa
Stayed 3 nights in Feb 2024
Response from HM on Mar 22, 2024
Dear Lisa, Thank you for your feedback. We take your concerns very seriously. We love to hear you enjoyed our location, pool, and parking. We hope you visit us at a moment when you can enjoy the pool. All the best,
Dear Kristina, Thank you for your feedback. We are very happy you enjoyed your stay with us and in particular our location. We take great joy in our proximity to the ocean. We hope you visit us again soon. All the best,
6/10 Okay
Allen
Travelled with group
Mar 10, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom had broken or missing hangers, cobwebs in the corner behind the door, soap dish was broken off in the shower, hole in wall behind the door from the door handle, coffee machine was broken, cig butts around the elevator entrance.
Allen
Stayed 2 nights in Mar 2024
Response from HM on Mar 15, 2024
Dear Allen, Thank you for your feedback. We are sorry we did not up to your expectations during your stay here. We will address all of these concerns immediately. We continuously strive to improve our services for our guests and hope you give us another chance in the future. All the best,
Dear Julie, Thank you for your feedback. We are sorry we did not give you a better experience. We hope you give us another chance in the future. All the best,
Checkin was fast and the young man at the front desk was very nice.
The rooms are extremely dated. The furniture needs to be replaced. Only provided two towels and they were dirty.
The outside has trash everywhere in the parking lot.
The water from the sink and tub smelled terrible!
The floors were gross and the toilet was dirty.
Cassie
Stayed 1 night in Feb 2024
Response from HM on Feb 23, 2024
Dear Cassie, Thank you for your feedback. We are sorry this is the experience you had with us. Had we known you were having issues we would have rectified it immediately. We are continuously striving to improve our service and hotel. We hope you give us another chance in the future. all the best,
Enjoyed being close to the pier and beach with options for drinks and dinning.
Brandan
Stayed 1 night in Feb 2024
Response from HM on Feb 5, 2024
Dear Brandan, Thank you for your feedback. We are happy you enjoyed your stay with us and in particular our location. We hope you visit us again soon. All the best,
6/10 Okay
Tammy
Travelled with partner
Jan 22, 2024
Disliked: Property conditions & facilities
The water doesn't get very hot. The bed are not comfortable very hard.
Tammy
Stayed 2 nights in Jan 2024
Response from HM on Feb 5, 2024
Dear Tammy, Thank you for your feedback. We take your concerns very seriously and will be addressing them immediately. All the best,
The property had mold in room 202 - then they wouldn't refund our money when we wanted to leave the property
Ashley
Stayed 3 nights in Jan 2024
Response from HM on Jan 15, 2024
Dear Ashley, Thank you for your feedback. A thorough inspection of your room was done and revealed no mold. You also did not speak to any of our staff about any issues nor did you talk to anyone about your leaving early. Had you notified us of any issue we would have rectified it immediately. Communication is key. All the best,
Dear Dustin, Thank you for your feedback. We are happy you enjoyed your stay with us. We hope you visit us again soon. All the best,
8/10 Good
Deborah
Jan 6, 2024
Liked: Cleanliness
Deborah
Stayed 4 nights in Dec 2023
Response from HM on Jan 15, 2024
Dear Deborah, Thank you for your feedback. We hope you visit us again and that we can give you a five-star experience. All the best,
8/10 Good
Isis
Travelled with family and small children
Jan 5, 2024
Liked: Cleanliness, staff & service, amenities
Vent Machines had things old. No light in my night stand.
Isis
Stayed 1 night in Jan 2024
Response from HM on Jan 15, 2024
Dear Isis, Thank you for your feedback. We hope you give us another chance in the future. All the best,
8/10 Good
Judy
Travelled with partner
Jan 2, 2024
Liked: Cleanliness, staff & service, amenities
I love that it's very convenient to everything. I did kill two roach bugs and was disappointed the ice machines card reader didn't work and neither was your drink machine working.
Judy
Stayed 2 nights in Dec 2023
Response from HM on Jan 15, 2024
Dear Judy, Thank you for your feedback. We are happy to hear you enjoyed the convenience of our location. We are sorry to hear of the problems you encountered during your stay and will rectify these problems immediately. We hope you give us another chance in the future to see our improvements. All the best,
Very good stay. Front Desk was excellent. Check in was fast. Room was big and clean. Only issue is the room was directly across from the elevator. It was ok this stay because its off season, but I would advise NOT getting this room in the high season. Excellent location
Thomas
Stayed 2 nights in Dec 2023
Response from HM on Jan 15, 2024
Dear Thomas, Thank you for your feedback. We are very happy you enjoyed your stay with us. In particular our check-in process and spacious rooms. We hope you visit us again soon. all the best,
This is our second time staying here, both times during December. For my daughter and i, its perfect. Zero complaints other than this time, our mini fridge was a little loud and i had to unplug it every night to sleep peacefully. This was in room 203. Otherwise, perfect stay for us!!
Brittany
Stayed 5 nights in Dec 2023
Response from HM on Dec 28, 2023
Dear Brittany, Thank you for your feedback. We are very happy you enjoyed your stay with us. We take your information very seriously and will fix the situation right away. Thank you for your understanding. All the best,
Great hot water
Toilet had very little water. Had to pour water into to flush
Very thin walls
We were granted late check out
Pam
Stayed 4 nights in Nov 2023
Response from HM on Dec 1, 2023
Dear Pam, Thank you for your feedback. We are sorry to hear you did not enjoy your stay to us. During your stay you were very positive, we wish we had known the issues you were having to fix them for you. All the best,
I honestly cannot say anything good about this establishment. The building is outdated, the room we were given was subpar and had a really bad stench. The bed was no different than a brick. My wife and I had to leave a day early from our stay due to COVID illness and yet the establishment never gave us a refund. Trust and believe me when I say this is one poace you definitely definitely want to avoid. Other than that, there were a lot of great places to go shopping in the area and the pier was right around the corner.
Michael
Stayed 2 nights in Nov 2023
Response from HM on Dec 1, 2023
Dear Michael, We are sorry this is the experience you had with us. You never communicated any of this information with anyone at the hotel. We would have rectified the situation for you. All the best,
Very convenient to the Pier, restaurants, shopping. All was within walking distance, even with my bad knee. Staff was pleasant and kind, very helpful. Definitely would stay again.
Carol
Stayed 4 nights in Nov 2023
Response from HM on Dec 1, 2023
Dear Carol, Thank you for your feedback. We are very happy you enjoyed your stay with us and in particular our staff and location. We hope you visit us again soon. all the best,
10/10 Excellent
Felicia
Nov 16, 2023
Felicia
Stayed 1 night in Nov 2023
Response from HM on Dec 28, 2023
Dear Felicia, Thank you for your feedback. We are very happy you had a nice stay with us. We hope you revisit us soon. All the best,
We had a wonderful stay! We got upgraded to a deluxe room for our honeymoon and the kitchen area was awesome. No breakfast is provided so it was nice to be able to cook. The bed was absolutely heavenly. The room was so cute. One thing that was not disclosed was that the hotel doesn't have an elevator so be mindful of that if you get booked on the 2nd floor and can't do 2 flights of stairs. We loved the proximity to the beach, just two or three minutes walk!
Alexander
Stayed 2 nights in Nov 2023
Response from HM on Nov 10, 2023
Dear Alexander, Thank you for your feedback. We are happy you enjoyed your stay with us and in particular our rooms and beds. We apologize for any communication error but we do have an elevator on our property, located right next to the main office. We hope you visit us again soon. All the best,
8/10 Good
Taylor
Travelled with group
Oct 22, 2023
Liked: Staff & service, room comfort
Can’t Beat the Value.
This was our second stay here & the reason I rebooked is because you truly can’t beat the location. It’s so convenient. I do feel like there could be some major improvements to the property & the rooms could have been a bit cleaner (honestly they probably just need to be refreshed overall) but for the value and the service, I definitely feel happy with our stay. I will likely book again in the future.
Taylor
Stayed 1 night in Oct 2023
Response from HM on Nov 10, 2023
Dear Taylor, Thank you for your feedback. We are very happy you choose to continuously stay with us. We strive to give all of our guests the best experience we can. We hope you visit us again soon. All the best,
Blood in comforter. Complained without it getting fixed. Had to go back in office and complain again after dark. Got 1 of 2 nights refund not both. (Repeat-they did not change or fox the issue until I came back later that night. I had to leave again and wait. Running faucets and toilets. Would not stay there again
tracy
Stayed 2 nights in Oct 2023
Response from HM on Oct 19, 2023
Dear Tracy,I apologize for the issues you experienced during your stay, and I appreciate you bringing them to our attention. Your feedback is invaluable in helping us improve our services.I'm truly sorry for the stain on the comforter and the inconvenience you faced when trying to get it resolved. It's unacceptable that it took multiple complaints for the issue to be addressed promptly. We take this matter seriously, and I'll be investigating what went wrong in our response procedures to ensure this doesn't happen in the future.Your experience doesn't reflect the level of service we aim to provide, and I understand your reluctance to stay with us again. We're committed to making necessary improvements, and if you do decide to give us another chance in the future, I assure you that we will do our best to provide a much better experience.Please feel free to reach out if you have any further concerns or if there's anything we can do to make this right. Your feedback is essential in helping us learn and grow. Thank you for your patience and understanding.All the best,
8/10 Good
Marisa Da
Oct 15, 2023
Marisa Da
Stayed 2 nights in Oct 2023
Response from HM on Nov 10, 2023
Dear MArisa Da, Thank you for your feedback. We are very happy you had an enjoyable stay with us. We hope you visit us again soon. All the best,
10/10 Excellent
Verified traveller
Travelled with family
Oct 11, 2023
Awesome location
Excellent location, walking distance to beach, shops, restaurants and the pier. Beautiful view. Staff was friendly and professional.
Verified traveller
Stayed 1 night in Oct 2023
Response from HM on Oct 19, 2023
Dear Guest, Thank you for taking the time to leave a wonderful review of your recent stay with us! We're thrilled to hear that you enjoyed our excellent location, which makes it convenient to explore the beach, shops, restaurants, and the pier within walking distance.We hope to have the pleasure of hosting you again in the future. If you have any additional feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!All the best,
We had a great day everything was within walking distance of the hotel. Parking was free. Bed was comfy enough and clean. We were able to watch the parade from the above landing which was so nice.
We would like to also mention that I left my wallet in the room and made it all the way home but someone found it cleaning and turned it into the office and they called me. They are supposed to be mailing it to me soon.
So happy to have good honest people I care about their customers. Hopefully it will arrive soon so I cannot stress out about the postal service or someone losing it (besides me).... will will stay again in the future.
Jennifer
Stayed 2 nights in Oct 2023
Response from HM on Oct 19, 2023
Dear Jennifer, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great day during your stay with us.It's wonderful to know that our convenient location, free parking, and comfortable, clean beds added to the quality of your visit. Watching the parade from the above landing is a fantastic experience, and we're delighted you enjoyed it.We're especially proud of our honest and caring staff who found your wallet and took the initiative to ensure its safe return. We understand the peace of mind this brings, and we're taking the necessary steps to get your wallet back to you promptly. Your kind words about our commitment to our customers mean a lot to us, and we truly appreciate your understanding.We can't wait to welcome you back for another stay in the future. Should you have any further questions or concerns, please don't hesitate to reach out. All the best,
THIS PLACE IS A TOTAL DUMP, IT MAKES YOU FEEL LIKE IF YOURE STAYING IN A HALFWAY HOUSE. NOT EVEN A DOOR IN THE BATHROOM FOR PRIVACY, ( WIDE OPEN ) ALL KINDS OF BROOMS, PAINTING SUPPLYS AND MAINTENANCE STUFF IN PLANE VIEW OUTSIDE OUR ROOM
Cindy
Stayed 1 night in Oct 2023
Response from HM on Oct 12, 2023
Dear Cindy, We apologize you are upset due to the fact we would not let you have your dog on our property. We state very clearly we do not accept pets. All the best,
8/10 Good
Sherrie
Travelled with family
Oct 2, 2023
Liked: Cleanliness, staff & service, room comfort
Sherrie
Stayed 1 night in Oct 2023
Response from HM on Oct 2, 2023
Dear Sherrie, Thank you for your feedback. We are happy you enjoyed your stay with us. We hope you visit us again soon. All the best,
10/10 Excellent
Dakota
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Sep 25, 2023
Liked: Cleanliness, staff & service, amenities
Needs bigger parking spots but other than that it was great! The staff is really great and the housekeeping is great as well. If there is a problem during your stay they try their best to accommodate it.
Dakota
Stayed 3 nights in Sep 2023
Response from HM on Oct 2, 2023
Dear Dakota, Thank you for your feedback. We are happy you enjoyed your stay with us. We hope you visit us again soon. All the best,