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Reviews of Hampton Inn & Suites Savannah/Midtown

2.5 out of 5
Hampton Inn & Suites Savannah/Midtown
20 Johnston St, Savannah, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Sherri

The staff was less than helpful. We were forced to park in the “pay for $7.00”parking lot while surface parking was available. The room was very clean & sufficient. Breakfast was very good.
Stayed 1 night in May 2024

10/10 Excellent

C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean, Shopping and good food options walkable distance, It is quiet, and out of the way. parking was easy and only a few feet from the entrance. Its not walkable to the attraction area but just reserve transportation from the tour groups and you're set.
Stayed 2 nights in May 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Arielle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast could use an over haul . Coffee not good
Stayed 3 nights in Apr 2024

6/10 Okay

Ricky

Travelled with family
Liked: Cleanliness, property conditions & facilities
Air conditioning made loud noise night one. Bathroom vent made a loud banging sound all night two.
Stayed 2 nights in Apr 2024

6/10 Okay

Mary Jeanne

Stayed 1 night in Mar 2024

4/10 Poor

Brenda

Disliked: Staff & service, amenities
The vent in the bathroom had a thimping sound all night while we slept. We didn't notice it when we checked into the room that night but cause we were moving bags, getting settled in and had the television on but it work be around d 1AM. Needless to say I didn't sleep well. Someone's string of hair was under the bed covers. Then I found a string of hair on the wall stuck to the tile in the bathroom. I won't book this place again.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to report. Liked the area and close parking.
Stayed 2 nights in Mar 2024

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was very dirty. There was what looked like dried pasta on the bathroom floor, poop smeared on bathroom door. Dust and grime everywhere.
Stayed 1 night in Mar 2024

10/10 Excellent

Nadine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for our needs. One night stay, it was raining, so that limited our view of the property. Didn’t really like the extra parking charge- why isn’t that figured into the rate? Not like parking is optional, but it was only $7, so not as bad as some other places.
Stayed 1 night in Mar 2024

2/10 Terrible

Ali

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff and service were good, but this is a dated property, and my TV did not work 2 days out of 3. I was told that Comcast was working in the area and this was the reason, but my TV still did not work. Also, I was surprised and not happy about a $7 charge per day for parking, that was not optional, as there is no where else to park. Let's call that a "hidden fee"
Stayed 3 nights in Mar 2024

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little older properly which you could see in places, but overall it was a nice stay for the weekend. I didn't enjoy that they were not cleaning the rooms at all in the 3 days we were there and I had to get new towels twice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Mar 2024

6/10 Okay

Vera

Liked: Cleanliness
Overall a nice place to stay however if your splurging on having a heated indoor pool you will be highly disappointed. Pool was ice cold so only my youngest was brave enough to swim in it. Will have to pay for parking in their lot too $7 per night which is crazy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that it didn’t have any outdoor space
Stayed 4 nights in Mar 2024

6/10 Okay

Umar

Certain members when I signed in, did not show professionalism, I was not feeling like my business was appreciate it with the young lady, I was not in the mood to be smiling, but I was not rude because I flew in town because of my daughter is in critical condition. But I went to my room and the key didn’t work, when I came downstairs, the lady ignored me while talking on the phone didn’t even give me iContact what I waited three minutes with the card in my hand, only when I look for someone else to service me did she ask me what did I want? I found it very rude . Secondly, I was informed that there was a microwave in the room so when I called the front office. It was busy for a long while so I went downstairs. The same person was there and I don’t think that she like me coming there again. I asked her what her name was , after getting her name I said quietly this is not a good Hilton experience that I’m having here with her attitude change, and she became very warm and friendly. Which should’ve been the first the first time I signed in
Stayed 2 nights in Mar 2024

10/10 Excellent

david

Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
We had a great stay! We were upgraded to a room with fridge and microwave and the room was so spacious. The beds and pillows were very comfortable. And we didn’t hear noise from other rooms. Would definitely stay there again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Dymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business destination
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Easy stay, location close to shopping and dining options. Kids liked indoor pool. perfect for what we needed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not enjoy
Stayed 1 night in Feb 2024

8/10 Good

J.ROSS

Stayed 3 nights in Feb 2024

6/10 Okay

Marci

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is getting run down. Lampshades frayed, elevators dirty and banged up. Our room smelled musty. Not the best place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024

6/10 Okay

Ryan

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
I stayed here three weeks and the 3rd week my room wasn't cleaned on Wednesday like it would normally. I went to the desk that evening and spoke with the manager and got some new towels and asked for my room to be cleaned on Thursday. The next day in my suite I went to use the second sink and found old Ramen noodles in the sink.
Stayed 4 nights in Jan 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Morning desk clerk was less than helpful. She seemed to be bothered by the guest and more concerned with her conversation with the other help. Did not bother to try to rectify other concerns. Overall the place and our room could have been cleaner. Paying extra for parking after booking the hotel seemed pretty sly. Never had that happen before.
Stayed 2 nights in Jan 2024

10/10 Excellent

Katricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairwell in the garage was o dirty and smelled. The elevator button mount covering was broken so I didn’t want to take a chance so I too the stairwell. I love the additional bar on the door for added security and the full length mirror, genius! The bathroom walllpaper should be replaced or painted but overall my visit was pleasant. Best part was the desk clerk, Charmaine, she was professional and pleasant
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Katricia, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Nagehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on Jan 25, 2024
Nagehan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on Jan 16, 2024
Norma, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Thomas, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Trevor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 10, 2024
Trevor, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mireya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Owner on Jan 10, 2024
Mireya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel advertised an indoor pool. This was the only reason I booked this hotel. When we arrived we found out the indoor pool was not heated and too cold to swim in. Ruined my kids night!
Response from Owner on Jan 8, 2024
Thank you for taking the time to share your feedback about your recent stay, Shannon. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

Ivelise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The room's layout was nice. I liked the modular couch in the room. Breakfast was warm, and coffee was good.
Stayed 2 nights in Dec 2023
Response from Owner on Jan 8, 2024
Ivelise, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Aixa

Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy Bathroom
The room was spacious. The rug could use a deep cleaning. The AC/heating system worked great. The bed was ok. Not my favorite as it needed a new mattress. The pillows were lumpy. But the worst part was the bathroom. The shower was full of mildew. It also smelled like a sewer which leads me to believe they do not clean the drain. Won’t stay here again.
Stayed 1 night in Jan 2024
Response from Owner on Jan 3, 2024
Aixa, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

DARIO

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The hotel is located in an unsafe and dirty area around it, the prices are high for what they offer.
Stayed 2 nights in Dec 2023
Response from Owner on Jan 3, 2024
Thank you for taking the time to share your feedback with us about your recent stay, Dario. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

10/10 Excellent

Loyda

Liked: Property conditions & facilities
Is great
Stayed 1 night in Dec 2023
Response from Owner on Dec 31, 2023
Loyda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Sandra

Stayed 2 nights in Dec 2023
Response from Owner on Dec 31, 2023
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here so much! We were so grateful to the staff for being incredibly kind and welcoming while we spent Christmas away from home. April always had a welcoming smile on her face and was so helpful when we had any questions. Thankful for the breakfasts that Jennifer prepared for us too! Such generosity and true southern hospitality. Room was great too.
Response from Owner on Dec 28, 2023
Amy, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Jerry, Saugerties

Stayed 2 nights in Dec 2023
Response from Owner on Dec 27, 2023
Jerry, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

ASHISH

.
Stayed 1 night in Dec 2023
Response from Owner on Dec 19, 2023
Thank you for taking the time to review us, Ashish. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Dec 18, 2023
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Owner on Dec 18, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Henry

Disliked: Property conditions & facilities

8/10 Good

WANTANEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 12, 2023
Wantanee, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

terence, Stateboro

Stayed 1 night in Dec 2023
Response from Owner on Dec 12, 2023
Terence, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 7, 2023
Todd, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.