2/10 – Terrible
Jodie S.
12 juill. 2025
Points forts : Propreté
Bullet hole in bedroom window
I feel bad writing this review because management did apologize and fully refund us, but renters, especially with kids, need to know this is not a good location. Our familiarity with Savannah was exactly zero when we booked so there was no way for us to have known that.Toward the end of our 6 hr drive to Savannah (me, husband, two young kids) I received a call from Lucky Savannah letting me know there was a "small pinhole" in the window that had been boarded up while they sought a vendor to fix it. Like it was random, no big deal, won't affect our stay. When we arrived, it could not have been more obvious that it was a fresh bullet hole. This was in the front bedroom. Additionally, there was damage to the wall across from the window, where the bullet struck, that had been freshly repaired.I immediately called Lucky Savannah back, who initially denied that's what it was until I told the woman that we are a law enforcement family and it is quite obvious that is exactly what it was. She transferred me to a supervisor who apologized right away and fully refunded and canceled our stay.My one complaint with Lucky Savannah is for trying to hide something rather alarming and then for gaslighting and denying what my eyes were seeing. I do appreciate the supervisor's quick understanding that we were not comfortable and for apologizing for it not being up to their standards. Steer clear of this listing and general area.
Jodie S.
Séjour de 3 nuits en juillet 2025