Exterior
Check availability

Reviews of The Cotton Sail Hotel, Tapestry Collection By Hilton

3.5 out of 5
The Cotton Sail Hotel, Tapestry Collection By Hilton
126 West Bay Street, Savannah, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and accommodating and the room was pleasant with a great view and cute balcony. All together a beautiful stay
Stayed 1 night in Apr 2024

8/10 Good

Felina

Liked: Staff & service, amenities
Hair on pillow case and lotion dispenser not attached to wall. Signage from the street adjacent to the river could be greatly improved since Google maps directed me to that entrance. Once inside the building, there is no signage to tell you that you are in the hotel or directions to get to the lobby. Otherwise, the service staff was fantastic, excellent location, and stylish hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bed bugs …. That is all - still have marks all over from a week ago
Stayed 3 nights in Mar 2024
Response from Shon G on Mar 19, 2024
Hello Eric,This is the first that this has been brought to our attention. Can you please reach out to management directly as we take this serious.

10/10 Excellent

Donna C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shawn, the lady at the desk stayed on the phone with us giving turn by turn directions after our GPS sent us in the wrong direction. Such great service and with a smile. Beautiful hotel with beautiful views and very comfortable.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Donna C,Thank you for the kind words about Shon and your hotel experience while in Savannah. This is exactly what we strive for with every guest, and we look forward to welcoming you back to our hotel.

8/10 Good

Steve

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Cotton Sail is in a great location to explore Savannah, and the price is reasonable. The hotel itself is a bit tired, and could use a refresh. Also, Apple Maps took us down to River Street, which isn't the entrance to the hotel. Someone needs to fix this!
Stayed 2 nights in Feb 2024
Response from Manager on Mar 12, 2024
We are so happy to read you enjoyed your stay. We will pass your feedback about the directions and the appearance on to the appropriate people.We look forward to welcoming you back to our hotel.

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loyal Hiltons Reward members very disappointed in 50th Wedding Anniversary hotel. Room very plain with very average furniture. All wood antique flooring was unique but not comfortable. River view small balcony was a nice plus we did enjoy, and pay for. Advertised lounge and then rooftop dining and bar were colossal disappointments; very second rate in service, food, and atmosphere. Also the dining was third party so not room chargeable with Rewards benefits. 2 out of 3 front desk help were unconcerned and no help. Two nights we had extremely loud clunking neighbors above which they only got quieted down after 3 complaints to midnight. I will commend concierge and house keeping, they were great. We chose Hilton for a once in a lifetime celebration and were truly disappointed.
Stayed 5 nights in Jan 2024
Response from Shon G. on Feb 28, 2024
I am really sorry your stay with us was not to your licking. I will follow up with the team to address your concerns. We offer three restaurant/lounges in the building and it seems as if you may have entered the dining location that we are not associated with, but rather conveniently located in the building.We look forward to welcoming you back in the future to provide you with the exception experience that is to be expected.

8/10 Good

Skyler, Orange Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shon G. on Feb 28, 2024
Thank you for your feedback! We look forward to welcoming you back to our location.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not worth the price!
Water was Lukewarm for sink and shower instead of hot. Found a fingernail on the floor and very dirty around edges of furniture. Stay away from fifth floor as it is the floor below the rooftop lounge, so the noise is constant. Elevators were slow. Walls are paper thin I could hear the next rooms conversations. River view was nice, but balcony is tiny.
Stayed 3 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2023
Very nice hotel. Our only issue was with the restaurant on the 6th floor. It was sub-par to say the least and the decor was awful. Our room was just fine and the staff was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Beware that parking is Valet only and it cost $39 for them to park my car 20ft away from where I left it and I was told three times that the valet drivers work for tips only, also the management recently remove a guest ability to use the HDMI input on the tv in the room and people who travel allot use that for a firestick or other device, otherwise its a great hotel in a great location.
Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location right in the middle of everything. We had a balcony it is really small but you could walk on it
Stayed 3 nights in Dec 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Najib

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Donald, Orange Beach

Stayed 1 night in Nov 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, room comfort
One night and we switched hotels without refund
We got there and the directions on the gps take you to River Street which is essentially the rear entrance instead of the main entrance where the valet is. That was very frustrating. The lobby was extremely tight and hard to maneuver. The first room we were in was on the 3rd floor and had a large step down about a third of the way down. We had a 2 year old with us and so we asked if there was another room because this was dangerous for her to play around. They said they could get another room and so we changed. They put us on the 5th floor on the corner which is directly underneath the rooftop bar. They could have told us we could move, however, the room would be rather noisy but they did not say anything. We moved to the new room and everything seemed okay. The floors were a bit sticky and dust was everywhere (things didn't seem the cleanest). Around 7 pm or so the loud music started. For hours we heard extremely loud music and bass that literally shook the room. Online the hours said it closed at 11 pm so I toughed it out. The loud music did not stop until SIX IN THE MORNING. I got maybe an hour of sleep. I asked the front desk about this and they did not offer to move us or do anything and just said "River street is loud". This had nothing to do with River Street... it was just the rooftop bar directly above us. We ended up moving to a different hotel and did not get a partial refund. Taking that loss was worth it. Never staying at that hotel again
Stayed 4 nights in Nov 2023

8/10 Good

ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with a lot of character.
Stayed 2 nights in Oct 2023

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome view
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great staff and great dining and shops around the property!
Stayed 1 night in Sep 2023

6/10 Okay

C. Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Karen E.

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location lovely rooms. Musty smell
Stayed 1 night in Aug 2023

8/10 Good

REGINA

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great river view, terrible front desk checkout!!
Rooms are definitely overpriced. However, the Riverview rooms with a balcony are great for those who like to see the cargo tankers and other boats pass by. The hotel is directly on the riverwalk with stores and restaurants. Downside is the sticky wood floors that appear to never be mopped. This was my second stay and I experienced the dirty, drip stained floors both times. The bathroom are moderately clean. The countertop in our bathroom was not wiped down and we found shaving hairs on the vanity mirror which was gross!! We had an 11:30 a.m. checkout granted by a nice lady at checkin, but the housekeeping girl knocked at 11 and seems perturbed that we were still in the room. She posted up outside our room with another housekeeper and waited for us to exit and gave us a smirk! The checkout clerk did not acknowledge our presence until I got her attention at the opposite end of the counter near the windows and interrupted her texting. Not a “thank you” “how was your stay” or “goodbye “. She took the room cards and nonchalantly stated that she’d emailed me a receipt, and then turned around. She was obviously having a bad day or she hates her job everyday. Either way, she does not represent Cotton Sail Hotel well and she needs to be retrained! I definitely will not stay here again unless I get a deal out of this world. BTW- valet parking is $38 a night unless you want to trek around for other options.
Stayed 1 night in Aug 2023

8/10 Good

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Nice clean hotel, friendly staff, great view, comfortable stay!
Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Randy

Stayed 2 nights in Jul 2023

8/10 Good

ANTHONY, Jacksonville

Liked: Property conditions & facilities
Staff seemed to be bothered we were there and needed to keep doing what they were before we interupted them!!!
Stayed 1 night in Jun 2023

6/10 Okay

Edward

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Not great
They’re for business. The Top Sail rooftop bar and restaurant was terrible. I think that is an outside business. But it really took away from the experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Charro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

ROBERT, HIGH POINT

Stayed 1 night in May 2023

8/10 Good

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

George

Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Timothy

Stayed 1 night in Apr 2023

2/10 Terrible

Valentino

Disliked: Cleanliness, staff & service, property conditions & facilities
Could not stay at hotel due to death of the familiy member… Hotel management will not respond for cancelation for past 4 days and would not refund any money back… I would recommend this place
Stayed 2 nights in Mar 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great choice
Location is excellent, Employees very friendly, bed comfy and view fantastic. The room had a balcony but really, really small and only room for 2 people to stand on it and it is also scary as it seems like it would be unstable so not worth the extra money to book this. Gym is really small, only 3 machines and a yoga ball, no weights. Rooftop bar/restaurant is very cute and excellent view.
Stayed 3 nights in Mar 2023

8/10 Good

shue

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location; it was very nice by the river. Building was interesting and staff was very pleasant.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
River Street Disappointment
I have stayed with The Cotton Sail for several years in the past for an annual conference. I can say it has gone down badly. The elevators were out, there was a musty smell in all of our rooms (5 of us), and the floor was so sticky that I had to wear my shoes in my room. I'm returning to Savannah later this year, and I have canceled my reservation and switched to a different Riverstreet hotel. It is one of the most expensive and has always been worth it; however after this trip, my loyalty will have to go elsewhere.
Stayed 2 nights in Feb 2023

10/10 Excellent

Joan, Sugarloaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this place
Stayed 1 night in Jan 2023

10/10 Excellent

Anna Kate, Fitzgerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Staff was friendly!! Amazing view of the river from our balcony, well worth the extra $15. Great hotel!!
Stayed 1 night in Jan 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great celebration
We celebrated my son’s completion of college here! Perfect location! Easy access to all the shops and restaurants! We easily walked through the entire city!
Stayed 2 nights in Jan 2023

10/10 Excellent

Lizieda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Vicky is the person who checked me in her customer service was above and beyond. even came out to greet me with an umbrella because it was raining. Thank you.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

JEFFREY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff but that’s it. Room was unclean especially the bathroom which was filthy. There were pubic hairs on our shower floor. The said there was a fitness room. It was the size of a large bathroom and included an old treadmill and a Peloton that seemed to be assembled improper due to its shaking. I’m kicking myself because the Hyatt down the road was only an extra $10 per night and was spectacular. Also upon checkout we found out that may stay which was supposed to be $418 for 2 nights was now $550 due to $39 per day valet parking (which btw the sign only said $39 not per day) and assorted city and hotel fees that are normally in the Expedia price but where not. Turned what should have been a nice getaway into a nightmare. We spent the entire trip trying desperately to stay out of our except for sleeping. Stay away.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bryan helped check us in and he was amazing. That was the start of a fantastic vacation here at the Cotton Sail! We love it here.
Stayed 1 night in Dec 2022