BBQ/picnic area

Reviews of Holiday Inn Express Sault Ste Marie, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1005 reviews" "
Rating 8 - Good. 322 out of 1005 reviews" "
Rating 6 - Okay. 73 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Too bad the hot tub wasn't working
Stayed 1 night in Mar 2024

8/10 Good

Fausto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great. I wish the hot Tub could be open later. The only thing but I assume is the area not the hotel itself. Is that all restaurants close really early.
Stayed 1 night in Mar 2024

10/10 Excellent

Josee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jesse, L'Orignal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything ! About this hotel the room the breakfast! And the staff and hopitality they offer.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was helpful and kind. The breakfast was amazing! So many options, including salad!
Stayed 1 night in Mar 2024

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing some painting and renos we were a bit confused about where the room was but found the signs quickly.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Feb 2024

4/10 Poor

JOSEE

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property was under construction. Very noisy, very early in the morning. Staff was not accommodating to our group AT ALL
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and clean and the staff was amazingly helpful!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across the mall as well as the GFL arena. Staff were excellent and extremely helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Lukas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
111
Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Hailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great facilities.
Stayed 1 night in Jan 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tarique ali

Liked: Cleanliness, staff & service, property conditions & facilities
Chris at the front desk was amazing. He was super helpful with everything and also arranged us a late check out. The property was clean and the bed were super comfy. Thanks for your hospitality. Would surely stay there again.
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service
Was on floor 3, and athletic teams were in the hallway for hours very late being loud
Stayed 1 night in Jan 2024

10/10 Excellent

Jen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to find, walking distance to shopping and restaurants.
Stayed 4 nights in Jan 2024
Response from GM- Nick on Jan 26, 2024
Thanks Jen! Hope to see you again soon ;)

10/10 Excellent

Diane

Nice clean room and a big comfy bed
Stayed 1 night in Jan 2024
Response from GM - Nick on Jan 26, 2024
Great to hear Diane, Come back any time!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything especialy the greeting service at the hotel the staff is great
Stayed 1 night in Jan 2024

10/10 Excellent

Eldose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, room comfort
The rooms where nice and very clean. The hot tub was hot but the jets barely turned on. The hot breakfast was great, just would have been more eco friendly if we did not use plastic forks and paper plates
Stayed 2 nights in Dec 2023

10/10 Excellent

Corey

Stayed 1 night in Dec 2023

8/10 Good

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was alright
Stayed 1 night in Dec 2023

8/10 Good

Karen

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like coming home!
From the moment I walked into the doors I fet like I was being treated by family, the lady at the front desk was so friendly, big smile, was quick at checking us in and explained well where to locate things, the house keeper was so friendly gave my daughter and I some helpful tips, and went above and beyond, this was an amazing stay with friendly kind ppl and I will definitely be back
Stayed 1 night in Dec 2023

6/10 Okay

Poorna

Stayed 1 night in Nov 2023

10/10 Excellent

Zakiya

Stayed 1 night in Dec 2023

6/10 Okay

BART

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at this time.
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we pulled into the lot, I thought we had made a huge mistake. It was packed with kids running around. Inside was worse — loud kids and parents, there for a hockey tournament across the street, we’re running, yelling, etc., especially in the breakfast area. However, when we got to our room, we found that it was clean, comfortable, and surprisingly quiet. We didn’t hear a peep from the kids, and slept well before continuing on our trip early the next day. Surprising number and variety of restaurants and bars to choose from in quick walking distance, too!
Stayed 1 night in Nov 2023

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Despite seemingly few guest, we were given a room right off the lobby and heard every guest checking in. Way too loud.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Travelled with family
Thank You so much for the birthday wishes which were posted in the room for Sierra. 13 years old and she was thrilled for the acknowledgment from the staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Julee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very reasonably priced, nicely updated, and clean. It is also centrally located in downtown SSM. The only drawback is the lack of a shuttle to the airport. The taxi charged me nearly $100 one-way. That was nearly equal to the cost of staying at the hotel for two nights.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shellene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, my son and I stayed for 2 nights. The breakfast was delicious with a lot of choice. Omelets, chicken sausage and great coffee. Everything was neat and clean and the pillows were so comfortable. The Tv was on energy saver mode which made it too dim. When I figured out how to change that , all was well. The Jacuzzi , pool and sauna were very relaxing and clean . We also went to the gym briefly, it was super cold in there but it had all the equipment needed for a great workout. Overall our short stay was great and we would definitely come back.
Stayed 2 nights in Nov 2023

4/10 Poor

Qiang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so dirty.
Stayed 2 nights in Aug 2023

6/10 Okay

Sarah

Business traveller
Liked: Amenities
Property was clean except for carpets…. Which were filthy. The dining room staff were friendly and helpful. At 4 in the morning some men in the next room were making a lot of noise and at one point knocked on my
Stayed 2 nights in Oct 2023

8/10 Good

Agil

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Travelled with family
Liked: Amenities
Incomplete card explanations. Two cards for two people. One gray and the other white. The gray one malfunctioned. We were issued only one set between us. One extra set issued but only contained the white card. Check in was satisfactory. Front desk asked if we wanted an email receipt. 9 hours later, no receipt. Unlikely we’ll use facility again.
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were over the top excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Eugene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good night sleep
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Nice breakfast.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parade for the Sue , Greyhound hockey team 👍
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Travelled with partner
Liked: Amenities
Room was small Dodd was extremely good
Stayed 3 nights in Oct 2023

8/10 Good

peri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff! Enjoyed our stay
Stayed 1 night in Oct 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Holiday as my friend and I went on the Agawa Train Ride - it was conveniently close. What I was quite surprised about was the price for two nights - it cost over $700 for a two nights stay! We booked on Expedia opting to pay when we arrived and we quite surprised. We were told that the prices so up on holiday weekends as well as the Agawa Train Rides near the end of the season. Something good to know for the future. .
Stayed 2 nights in Oct 2023

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023