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Reviews of Fairfield Inn & Suites by Marriott Saratoga Malta

2.5 out of 5
Fairfield Inn & Suites by Marriott Saratoga Malta
101 Saratoga Village Blvd, Ballston Spa, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 53 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia, strongsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from T on Mar 18, 2024
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

colleen a.

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable. Staff were great
Stayed 1 night in Feb 2024
Response from T on Mar 7, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Kristina

Travelled with family
Liked: Amenities
James was great
Stayed 3 nights in Feb 2024
Response from T on Feb 27, 2024
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, super attentive, organized and clean location. Perfect place, if you’re in need for a weekend getaway. Worth every penny.
Stayed 1 night in Feb 2024
Response from T on Feb 25, 2024
Thank you for your kind words. We appreciate your stay!

10/10 Excellent

Rui Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and very clean
Stayed 1 night in Feb 2024
Response from T on Feb 25, 2024
Thank you for your feedback. We appreciate your stay.

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was noisy. I could hear other guests talking at midnight. There was a loud intermittent clanking sound coming from somewhere and the heating fan was very loud. Worst of all, there were no blackout draperies---and bright light from a very high double LED street light shown in the room all night long, making it almost as bright as day. The staff were all very pleasant and helpful, especially when there was a fire alarm requiring all to exit the hotel.
Stayed 2 nights in Feb 2024
Response from T on Feb 25, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Dante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from T on Feb 25, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Donald

Business traveller, Travelled with partner
Signage for lobby and parking could be better. After dark and in winter conditions was hard to find.
Stayed 1 night in Feb 2024
Response from T on Feb 17, 2024
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young man checking us in was professional and very friendly, had us checked in within 5 minutes. He also assisted us in finding a very nice restaurant with very friendly staff for dinner. The free breakfast although missing fruit which is common to have was fresh and we were never rushed at the end but encouraged to enjoy and eat more…very friendly staff.
Stayed 1 night in Feb 2024
Response from Kelly V on Feb 13, 2024
Tara, Thank you for taking time to review your stay at the Fairfield Inn and Suite, Saratoga-Malta. It sounds like you enjoyed your stay and hope that you will consider returning if your travels bring you back this way!

10/10 Excellent

Christy

Stayed 1 night in Feb 2024

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a restaurant or bar at the Inn.
Stayed 2 nights in Feb 2024
Response from T on Feb 6, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

K

Stayed 1 night in Jan 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The problem here is that they don't recycle anything. Coffee machine and dining area have too much disposal plastic. Toilet was loose. There's no fan in the bathroom. Otherwise room was clean and comfortable, Staff competent and welcoming. bob
Stayed 1 night in Jan 2024
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

8/10 Good

Claudia, strongsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Paola

Stayed 3 nights in Dec 2023
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from T on Feb 16, 2024
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up!
Over the top friendly check in and breakfast hostess. Room was clean. Bed was comfortable and nice quiet nights sleep. Breakfast waffels were good. Would definately stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Jon

Stayed 1 night in Nov 2023
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless. Bed most comfortable and front desk staff very polite, helpful and professional. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from T on Nov 27, 2023
Thank you for your kind words. We appreciate your stay!

10/10 Excellent

Sandra, Panton

Stayed 1 night in Nov 2023
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. The staff are awesome !
Stayed 1 night in Nov 2023
Response from T on Nov 27, 2023
Thank you for your kind words. We appreciate your stay!

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023
Response from T on Feb 5, 2024
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Laquietta

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice. Staff were very helpful and friendly.
Stayed 2 nights in Nov 2023
Response from T on Nov 13, 2023
Thank you for your feedback. We appreciate your stay!

8/10 Good

valerie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from T on Nov 10, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from T on Nov 6, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was excellent. Pool and hot tub looked cloudy, but area around it was clean. The hot tub could have been hotter.
Stayed 2 nights in Nov 2023
Response from T on Nov 6, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for visiting the area.
Check in was easy. Everything looked clean and cared for. Hit tub was a little cool but everything else was good!
Stayed 1 night in Nov 2023
Response from T on Nov 5, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Place was very clean and the beds were comfortable only down was the hot tub was not hot
Stayed 1 night in Oct 2023
Response from T on Nov 3, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Maqsood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from T on Oct 24, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our clean beautifully decorated room and hotel location.
Stayed 1 night in Oct 2023
Response from T on Oct 23, 2023
Thank you for your feedback. We appreciate your stay!

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities
We had booked our room few hours before arriving as we were on a road trip. Check in went fine but when we got into our room, the room very strongly smelled like cigarette smoke. It was so overpowering that we had a hard time in there. Then we decided to take a shower. And we found clips of hair on the shelf in the shower so someone had shaved in there. My guess is that they had to kick out a smoker from that room earlier that day or that person left. I don’t get why we got a room with a dirty shower and the room smelled so bad. We couldn’t wait to leave this morning.
Stayed 1 night in Oct 2023
Response from T on Oct 23, 2023
Thank you for your feedback. We apologize you had a situation with your room. If we had known, we would have tried to rectify the situation. We appreciate your stay and hope you have a better stay next time.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by entire experience.The staff was great, Pool was as pictured and clean.The breakfast was very good and the staff in the breakfast area was terrific! The hotel was right off the highway ,I was just staying for one night . An extremely satisfying experience. The price was also very fair, Satisfied customer, Joanne Eden .
Stayed 1 night in Oct 2023
Response from T on Oct 20, 2023
Thank you for you kind words! We appreciate your stay and hope to see you again soon!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
I like how close it is to I87 and how accessible the capital region and Saratoga are from the hotel
Stayed 2 nights in Oct 2023
Response from T on Oct 16, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a new place so bldg and rooms are in excellent condition. Really nice shower in the also a nice bathroom.
Stayed 1 night in Oct 2023
Response from T on Oct 16, 2023
Thank you for the kind words about our 18 year old hotel! We appreciate your stay!

10/10 Excellent

genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for stopover on the road
Stayed 1 night in Oct 2023
Response from T on Oct 16, 2023
Thank you for your feedback. We appreciate your stay.

8/10 Good

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities
it was a clean Hotel. We were up on the top floor as I wanted to avoid noise from people above me. They was a loud crowd of people staying on that floor and their kids were running up and down the halls. They did stop at eleven. The beds need to be replaced and the pillows were horrible. It was a very busy Hotel . They had to deal with a lot of people during the Breakfast . The Breakfast was fine and like what most of the other Hotels give you. The Breakfast people were run off their feet but they were friendly and pleasant we only stayed one night but I would not return due to the beds and pillows..
Stayed 1 night in Oct 2023
Response from T on Oct 11, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from T on Oct 10, 2023
Thank you for your feedback. We appreciate your stay.

8/10 Good

Lorraine

Travelled with family
Disliked: Amenities
1. I reserved two nights through Expedia. It was supposed to be 158 each night. They charge me the full price for the second night. 2. The coffee is undrinkable.
Stayed 2 nights in Oct 2023
Response from T on Oct 8, 2023
Thank you for your feedback. Please call customer service at Expedia to talk to them about your rates. We only charged you what they set your rates as. We apologize you didn't like the coffee. Thank for your visit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
I was greeted by a big smile and friendly face when I arrived! He explained to me about everything available to me! The room was comfortable and immaculate!
Stayed 1 night in Oct 2023
Response from T on Oct 8, 2023
Thank you for your feedback. We appreciate the kind words and your stay!

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Response from T on Oct 8, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from T on Oct 8, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Leonard, Alvarado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotels
Stayed 4 nights in Sep 2023
Response from T on Oct 4, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from T on Oct 4, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Helpful staff.
Stayed 1 night in Oct 2023
Response from T on Oct 4, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very nice
Stayed 1 night in Oct 2023
Response from T on Oct 4, 2023
Thank you for your feedback. We appreciate your stay!

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from T on Oct 23, 2023
Thank you for your feedback. We appreciate your stay.

6/10 Okay

raymond

Disliked: Staff & service
ease of entry to the property
Stayed 3 nights in Sep 2023
Response from T on Oct 4, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from T on Oct 6, 2023
Thank you for your feedback. We appreciate your stay.