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Hotel Hills Congress & Termal Spa Resort – Avis

4.5 out of 5
Hotel Hills Congress & Termal Spa Resort
Butmirska cesta 18, Sarajevo

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 62 avis sur 131." "
Note de 8 – Bien, d’après 38 avis sur 131." "
Note de 6 – Acceptable, d’après 12 avis sur 131." "
Note de 4 – Médiocre, d’après 10 avis sur 131." "
Note de 2 – Terrible, d’après 9 avis sur 131." "

8,2/10

Propreté

8,0/10

Service et personnel

8,2/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Sanita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Lejla a répondu le 2 déc. 2023
Dear Mrs Sanita,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tip top ! Magnifique chambre spacieuse, salle de bain également propreté irréprochable. Le grand luxe !!!
Séjour de 1 nuit en juillet 2019
Guest Relations Manager a répondu le 11 juill. 2019
Good day Sir, Many thanks for your kind words. We always do appreciate feedback from our guests and certainly good one is welcomed. We hope to see you soon and make your stay even better!

10/10 – Excellent

simon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
*
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Mirsada

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful place to stay!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

ZAHID, Bellevue

Voyage de couple
Points forts : Commodités
Excellent breakfast selection, so much on offer!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Daniel

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024

8/10 – Bien

Mirsada

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel room doesn’t have iron. That’s the only thing that needs to be improved! I highly recommend!
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Mirsada

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel room doesn’t have iron. That’s the only thing that’s missing! Otherwise, I highly recommend!
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Mirsada

Voyage de couple
Best service and food we ever had! Highly recommend!
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Milan

Points forts : Propreté, service et personnel
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Remzo

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

MANSOUR

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Lejla a répondu le 2 déc. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Mahira

Séjour de 1 nuit en octobre 2023
Lejla a répondu le 2 déc. 2023
Dear Mrs Mahira,Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bien

Frank

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 5 nuits en octobre 2023
Lejla a répondu le 2 déc. 2023
Dear Mr Frank,Thank you for taking some of your time and leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

MANSOUR

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Séjour de 3 nuits en octobre 2023
Lejla a répondu le 2 déc. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

MANSOUR

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en octobre 2023
Lejla a répondu le 2 déc. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Rachel, West Hoxton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property and staff were fantastic
Séjour de 8 nuits en août 2023
Lejla a répondu le 2 déc. 2023
Dear Mrs Rachel,It was a pleasure to accommodate you at our hotel.Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Médiocre

Mario

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not a 5 stars hotel.
Séjour de 2 nuits en septembre 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel. Also, we don't know what caused you to give this comment and rating, but we will do our best to improve our service.Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bien

Alim

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
The food in the buffet was very limied and there wasn't much variation on a day to day basis.
Séjour de 5 nuits en août 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will try to do our best on improving the services with which you did not were satisfied. We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Médiocre

Emina

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
Staff was great, but the rooms are not wheelchair accessible. Also it could have been much cleaner. The elevators were dirty and I also found a huge bug in my room. The rooms are not worth the price to be honest.
Séjour de 1 nuit en août 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. We have rooms suitable for people with disabilities and you should have just asked for such a room. The elevators are normally always clean, it is not clear to us what happened.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bien

Nihad

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
👍
Séjour de 1 nuit en juillet 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bien

Tatjana

Points forts : Service et personnel
Séjour de 3 nuits en août 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

6/10 – Acceptable

Amra

Séjour de 5 nuits en juillet 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bien

Hasan Hüseyin

Séjour de 5 nuits en juillet 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Zifet

Voyage en famille
Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en juillet 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Abid

Séjour de 3 nuits en juillet 2023
Merima a répondu le 13 sept. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Médiocre

Jamal

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
I stayed 7 nights at hotel Hills with my family. Check in was very disappointing. They offer nothing to drink at the reception like other five stars hotels. They will keep your passport for one hour which I couldn’t understand why. No one explained. Reception was also very tiny and crowded. The Breakfast has no taste even though they have big breakfast buffet. Nothing organic which was very disappointing as they call the hotel five star. The staff was somehow nice at the restaurant. The hotel is too crowded and the staff is too busy pleasing outsider guest. There are wedding event every Saturday and Sunday night and all the staff was too busy with wedding guests. Too noisy hotel. People are allowed to Smoke everywhere not ideal place for people with asthma allergies or lungs problems. They offer kids and adults pool to hotel hills guests but keep in mind that you have to pay 7 mark pr. seat in the pool. Don’t expect Cleaning at the pool at all. We are definitely coming to Sarajevo again but will not chose this hotel. We only booked this hotel because of 5 stars. But they have are too far as a five star level. We have stayed in many five stars hotels around the world this was the biggest disappointment.
Séjour de 7 nuits en juillet 2023
Lejla a répondu le 25 juill. 2023
Dear Mr Jamal, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Said

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Virkelig flot hotel
Venlig modtagelse. Gratis parkering. Gode faciliteter til børn. Venlige rengørings personale.
Séjour de 6 nuits en juillet 2023
Lejla a répondu le 25 juill. 2023
Dear Said,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bien

Lejla

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the airport; spacious rooms; comfortable beds; clean rooms
Séjour de 1 nuit en juillet 2023
Lejla a répondu le 25 juill. 2023
Dear Lejla,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Armel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This is by far the best Hotel in Sarajevo, breakfast buffet is excellent with lots of options. The staff is super friendly.
Séjour de 8 nuits en juin 2023
Lejla a répondu le 25 juill. 2023
Dear Armel,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Erki

Séjour de 1 nuit en juin 2023
Lejla a répondu le 25 juill. 2023
Dear Erki,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bosnia visit
It’s very good .
Séjour de 2 nuits en juin 2023
Lejla a répondu le 25 juill. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
Lejla a répondu le 25 juill. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Selmir

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en décembre 2022
Lejla a répondu le 25 juill. 2023
Dear Selmir,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

4/10 – Médiocre

Adnin

Voyage de couple, Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bereits beim Einchecken war das Personal sehr gestresst und gab den Stress direkt an die Kunden weiter. Im Zimmer angekommen war die Klospüle defekt und Wasser ist ganze Zeit geronnen. Die Bademäntel waren sehr abgenützt sowie die Badetücher welche Make Up Flecken hatten. Ein weiterer Minuspunkt ist das man nicht im Bademantel zum Wellnessbereich darf. Doch wenn man einmal im Wellnessbereich war will man sowieso nicht mehr hin. Der gesamte Wellnessbereich ist veraltet und Renovierungsbedürftig. Der Saunabereich ist das einzige was Potential hätte wenn man sich mehr um die Hygiene kümmern würde. In der Nacht war es fast unmöglich einzuschlafen da irgendwelche Konzerte im Hotel waren und die Musik sehr laut war so dass man den Bass im Zimmer richtig spürte. Wir waren ziemlich enttäuscht vom Hotel, denn das ist alles außer ein 5 Sterne Hotel!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2022
Lejla a répondu le 25 juill. 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bien

Biljana

Voyage en famille, Voyage en groupe
Points forts : Propreté
Not so great
The hotel has a huge thermal spa complex which was the reason we picked it. However, the hotel seems to be short of staff, not able to manage crowds of guests. Most disappointing was breakfast - lots of food choices in a dark overcrowded restaurant. Food was not presented nicely, pieces of cheese and salami looked as if they were thrown on the plate. I could not find a hand sanitizer in the restaurant. Room was huge, but slightly worn our. The pools were clean and not crowded. The wifi was very slow. When asked about it, the receptionist said it works fine for him! Other receptionists were very kind. Overall, for next time I would choose another hotel.
Séjour de 1 nuit en août 2022

10/10 – Excellent

Osman, Grimes

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is perfect. Clean, modern and very friendly people. Food is great. Highly recommend.
Séjour de 3 nuits en juillet 2022
Lejla a répondu le 25 juill. 2023
Dear Osman,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super! Fint och fräscht hotell med trevlig personal. Om jag skulle klaga på något är det frukosten. Fanns mycket att välja på men även om vi kom tidigt tid så upplevde vi att frukosten hade ”stått framme länge”. Kändes inte fräsch..
Séjour de 1 nuit en juillet 2022

6/10 – Acceptable

Piotr

Points forts : Propreté, service et personnel
Séjour de 1 nuit en juin 2022
Lejla a répondu le 25 juill. 2023
Dear Piotr,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bien

hattan

Points forts : Propreté, confort de la chambre
لن أكرر الزيارة
للاسف ندمت اني سكنت بالفندق، صحيح هو معتمد من فئة ٥ نجوم لكن لايوجد لديه أي متطلبات لتحقيق هذه الفئة، زراة لن أكررها.
Séjour de 3 nuits en mai 2022
Lejla S a répondu le 7 juin 2022
Dear Sir Hattan, Thank you for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

2/10 – Terrible

ZIYA

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2022
Lejla a répondu le 25 juill. 2023
Dear Mr Ziya, We are very grateful for your deep insight and feedback about your stay at our hotel. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 – Excellent

Marcus

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Both positive and negative points.
Very nice room and helpful staff. Very nice breakfast. Nice room but table was really worn down and also the door to the balcony had seen better days. A bit noice from departing aircraft. Overall a very nice hotel.
Séjour de 3 nuits en octobre 2021
Lejla a répondu le 19 oct. 2021
Dear Mr. Marcus, Thank you for choosing our hotel for your son's stay. It is our great pleasure that they are satisfied with provided services. Looking forward to you new stay at our hotel. Best regards,

2/10 – Terrible

Amna

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The smell in the room coming from the bathroom is just terrible!
Séjour de 1 nuit en septembre 2021
Lejla a répondu le 9 oct. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

10/10 – Excellent

Elvis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2021
Lejla a répondu le 9 oct. 2021
Dear Mr. Jasim, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

4/10 – Médiocre

Christian

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Confort de la chambre
It's a trap
The hotel didn't live up to expectations. The outdoor pool area was closed during our stay, basically our reason for booking. Our room was located on the 10'th floor, initially a nice surprise because of the view, but the skybar was located on the floor above, which hosted a wedding that lasted until 12:30 in the night, while we were trying to sleep, complete with a band. After it was over, cleanup started and the moving around of tables kept us awake for another 90 minutes. Really bad idea to host a party above the hotel rooms. The guests for the party took up all the elevators, so we had to either wait 10 minutes for the lift or use the stairs - the stairs were filled with puke however. The room itself was very nice, clean and comfortable. Breakfast was alright, they clearly used a bunch of leftovers for sidedishes though. The service from the staff in general was far from what you would expect from any 5 star hotel, not a very friendly atmosphere in general.
Puke on the stairs.
Séjour de 2 nuits en septembre 2021
Lejla a répondu le 23 sept. 2021
Dear Mr. Christian, We are really sorry you had bad experience during your stay at hotel Hills Sarajevo as we all are doing the best to provide best service and to keep all our guest satisfied. However, all criticisms are welcome because we want to correct any eventually omissions. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. One more time sincere apologies. Best regards,

2/10 – Terrible

Azra

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2021
Lejla a répondu le 29 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel et confort de la chambre.
Séjour de 11 nuits en septembre 2021
Lejla a répondu le 29 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

8/10 – Bien

MOHAMMAD

Séjour de 8 nuits en septembre 2021
Lejla a répondu le 22 sept. 2021
Dear Sir/Madam, Many thanks for your feedback. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Thank you! Best regards,

8/10 – Bien

mirza, sandy

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Nice room with balcony
Séjour de 3 nuits en août 2021
Lejla a répondu le 22 sept. 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,