Title: HOTEL NEUSCHLOSS OTARU - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HOTEL NEUSCHLOSS OTARU Hotel in Otaru with a full-service spa and a 24-hour front desk ![View from property](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/90a8ed0f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna, hot tub](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7a05f760.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/w4486h2985x0y15-c36400ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/54183524.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/49a60a4a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance. 6.0 ## Popular amenities - Spa - Bar - Parking included - Breakfast available - 24/7 front desk - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Superior Twin Room, Sea View](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/55773c27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Sea View ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 409 sq ft - Sea view - Sleeps 2 - 2 Large Twin Beds ![Standard Twin Room, Bay View](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/5064ea46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Bay View ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 366 sq ft - Bay view - Sleeps 2 - 2 Large Twin Beds ![Comfort Quadruple Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/aa0b7524.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Quadruple Room ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 560 sq ft - Sea view - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Panoramic Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/720f5d3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Toilet with electronic bidet Private bathroom Hair dryer Bathrobes - 797 sq ft - 1 bedroom - Sea view - Sleeps 2 - 1 Queen Bed ![Panoramic Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7c50c171.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 732 sq ft - 1 bedroom - Harbor view - Sleeps 2 - 2 Large Twin Beds ![Superior Quadruple Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/e6a6e180.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 560 sq ft - Sea view - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Superior Double Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/b9bdf41f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 409 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Luxury Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/89ac3f4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning LCD TV Down duvet Separate bedroom Private bathroom Hair dryer Toilet with electronic bidet Shower/tub combination - 667 sq ft - 1 bedroom - Bay view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![2 restaurants, breakfast, lunch, dinner served; Regional cuisine](https://images.trvl-media.com/lodging/8000000/7900000/7897500/7897479/0b87aa54.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Ana Sapporo Susukino by IHG Sapporo City Centre - Free WiFi - Restaurant - Air conditioning - Gym 8.4 Very good 907 reviews CA $71 CA $105 total Nov 9 - Nov 10 [](https://www.expedia.ca/Sapporo-Hotels-Holiday-Inn-Ana-Sapporo-Susukino.h7897479.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=48071d2d-d25c-4d83-94c1-9b7470e33d59&top_cur=CAD) Ad ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/4000000/3660000/3654000/3653978/2d7c3a8e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn & Suites Sapporo Odori Park by IHG Sapporo City Centre - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-HOTEL-NEUSCHLOSS-OTARU.h106022782.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-HOTEL-NEUSCHLOSS-OTARU.h106022782.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.23766%2C141.00740&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NFRAkD_sCnYT5Ue7nh1uv3euGfg=) 3-282,syukutsu, Otaru, hokkaido, 0470047 #### What's nearby - Otaru Aquarium - 6 min walk - 0.6 km - Otaru Canal - 5 min drive - 4.2 km - Sakaimachi Street - 7 min drive - 5.9 km - Shin Nihonkai Ferry - 9 min drive - 7.5 km - Otaru Tenguyama Ropeway - 10 min drive - 9.0 km #### Getting around - Otaru Station - 16 min drive - Inaho Station - 27 min drive - Sapporo Okadama Airport (OKD) - 59 min drive #### Restaurants - ‪小樽貴賓館 - ‬11 min walk - ‪青塚食堂 - ‬12 min walk - ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive - ‪ISO - ‬7 min drive - ‪に志づか - ‬4 min drive ## About this property ### HOTEL NEUSCHLOSS OTARU Upscale hotel near Otaru Canal Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa, and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Cooked-to-order breakfast (surcharge), a vending machine, and concierge services - A 24-hour front desk, smoke-free premises, and meeting rooms Room features All 58 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. Extra amenities include: - Bathrooms with toilets with electronic bidets and shower/tub combinations - 42-inch LCD TVs with cable channels - Wardrobes/closets, heating, and housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/5000000/4540000/4538100/4538031/f83e277b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dormy Inn Premium Otaru Natural Hot Spring Otaru - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,016 reviews CA $98 CA $109 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=4538031&PinnedHotelID=4538031&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/23000000/22180000/22178300/22178269/1c7e348c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torifito Otaru Canal Otaru - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,002 reviews CA $62 CA $68 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=22178269&PinnedHotelID=22178269&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/398b0ad6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sonia Otaru Otaru - 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Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=32668535&PinnedHotelID=32668535&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children - A bar/lounge - A restaurant ### Restaurants on site - バーラウンジ「ペルレ」 - レストラン「ブラウキュステ」 ### Things to do - Full-service spa ### Conveniences - 24-hour front desk - Shared microwave - Vending machine ### Guest services - Concierge services - Housekeeping (on request) ### Business services - Meeting rooms ### Outdoors - In a national park ### Full-service spa - Hot tub - Sauna - Spa open daily ### Accessibility - No elevator - Thin carpet in room ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Slippers - Toilet paper - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### More - Air conditioning (climate-controlled) - Heating (climate-controlled) - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children - Housekeeping fee: JPY 1100 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property does not have elevators The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as HOTEL NEUSCHLOSS OTARU Hotel HOTEL NEUSCHLOSS OTARU otaru HOTEL NEUSCHLOSS OTARU Hotel otaru ## Frequently asked questions ### Is HOTEL NEUSCHLOSS OTARU pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at HOTEL NEUSCHLOSS OTARU? > As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on Nov 6, 2025 start from CA $307.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Sapporo-Hotels-HOTEL-NEUSCHLOSS-OTARU.h106022782.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at HOTEL NEUSCHLOSS OTARU? > Self parking is free at this property. ### What time is check-in at HOTEL NEUSCHLOSS OTARU? > Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available. ### What time is check-out at HOTEL NEUSCHLOSS OTARU? > Check-out is at 11:00 AM. ### Where is HOTEL NEUSCHLOSS OTARU located? > Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru Shukutsu Panorama Observation Deck, Shukutsu Marine Land, and Otaru Aquarium. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## HOTEL NEUSCHLOSS OTARU Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 0 8 - Good 0 6 - Okay 1 4 - Poor 0 2 - Terrible 0 ### 6.0/10 Cleanliness ### 8.0/10 Staff & service ### 6.0/10 Property conditions & facilities ### 6.0/10 Eco-friendliness ### 6/10 Okay #### Jui-Min Jul 27, 2025 Liked: Staff & service スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。 ##### Jui-Min Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [M Social New York Downtown (Formerly Millennium Downtown New York )](https://www.expedia.ca/New-York-Hotels-Millennium-Hilton-New-York-Downtown.h892034.Hotel-Information) > > [W Barcelona](https://www.expedia.ca/Barcelona-Hotels-W-Barcelona.h2578680.Hotel-Information) > > [Holiday Inn Express Edmonton Downtown by IHG](https://www.expedia.ca/Edmonton-Hotels-Holiday-Inn-Express-Edmonton-Downtown.h24201.Hotel-Information) > > [Basecamp Lodge Canmore](https://www.expedia.ca/Canmore-Hotels-Basecamp-Lodge.h1115492.Hotel-Information) > > [Holiday Motel & RV Resort](https://www.expedia.ca/Chilliwack-Hotels-Holiday-Motel-RV-Resort.h8421578.Hotel-Information) > > [Hotels with Hot Tubs in Nova Scotia](https://www.expedia.ca/Destinations-In-Nova-Scotia-Hotels-With-Hot-Tubs.0-0-d11173-tHotelsWithHotTubs.Hotel-Filter-Destinations) > > [Super 8 by Wyndham Fort St. John BC](https://www.expedia.ca/Fort-St-John-Hotels-Super-8-By-Wyndham-Fort-St-John-BC.h919169.Hotel-Information) > > [The St. Regis Doha](https://www.expedia.ca/Doha-Hotels-The-St-Regis-Doha.h4789950.Hotel-Information) > > [Hilton Toronto](https://www.expedia.ca/Toronto-Hotels-Hilton-Toronto.h900502.Hotel-Information) > > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Best Western Plus Tacoma Hotel](https://www.expedia.ca/Tacoma-Hotels-Best-Western-Plus-Tacoma-Hotel.h68852585.Hotel-Information) > > [Manning Park Resort](https://www.expedia.ca/Manning-Park-Hotels-Manning-Park-Resort.h1086569.Hotel-Information) > > [Hotels in Old Orchard Beach](https://www.expedia.ca/Old-Orchard-Beach-Hotels.d9256.Travel-Guide-Hotels) > > [Sonesta Simply Suites Jersey City](https://www.expedia.ca/Jersey-City-Hotels-Sonesta-Simply-Suites-Jersey-City.h582303.Hotel-Information) > > [Canmore Rocky Mountain Inn](https://www.expedia.ca/Canmore-Hotels-Canmore-Rocky-Mountain-Inn.h6941250.Hotel-Information) > > [JPark Island Resort & Waterpark](https://www.expedia.ca/Lapu-Lapu-Hotels-JPark-Island-Resort-Waterpark.h2873976.Hotel-Information) > > [Chelsea Hotel, Toronto](https://www.expedia.ca/Toronto-Hotels-Chelsea-Hotel.h27994.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Rochester (RST)](https://www.expedia.ca/lp/flights/yyz/rst/toronto-to-rochester) > > [Flights from Happy Valley - Goose Bay (YYR) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yyr/yyc/goose-bay-to-calgary) > > [Flights from Prince George (YXS) to Kitchener (YKF)](https://www.expedia.ca/lp/flights/yxs/ykf/prince-george-to-kitchener) > > [Flights from Ottawa (YOW) to Pune (PNQ)](https://www.expedia.ca/lp/flights/yow/pnq/ottawa-to-pune) > > [Flights from Toronto (YYZ) to Thermi (SKG)](https://www.expedia.ca/lp/flights/yyz/skg/toronto-to-thessaloniki) > > [Flights from Regina (YQR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yqr/yyz/regina-to-toronto) > > [Flights from Toronto (YYZ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyz/yul/toronto-to-montreal) > > [Flights from Pearson Intl. to TYO-All Airports](https://www.expedia.ca/lp/flights/yyz/tyo/toronto-to-tokyo) > > [Flights from Lincoln (YFC) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yfc/yyz/fredericton-to-toronto) ### Cars > [Avis Car Rentals In Edmonton International Airport](https://www.expedia.ca/Avis-Car-Rentals-In-Edmonton-International-Airport.d6337367-c41.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Northern California](https://www.expedia.ca/Things-To-Do-In-Northern-California.d6229628.Travel-Guide-Activities) ### Packages > [Ken Reid Conservation Area](https://www.expedia.ca/Ken-Reid-Conservation-Area-Kawartha-Lakes.d6294117.Vacation-Attraction) ### General > [Visit Lagos](https://www.expedia.ca/Lagos.dx2115)