Title: HOTEL NEUSCHLOSS OTARU - Latest Reviews, Deals & Photos 2026 - Expedia.ca

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# HOTEL NEUSCHLOSS OTARU

Travelers savor world-class cuisine at this urban sanctuary in Otaru, where the elegant atmosphere creates a genuine sense of escape from everyday life.

## Photo gallery for HOTEL NEUSCHLOSS OTARU

![Exterior - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/06ce922a.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Sauna, hot tub - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/da923fb2.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Sauna, hot tub - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7a05f760.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Panoramic Suite - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7c50c171.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Superior Twin Room, Sea View - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/2d7e90c0.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance.

## Reviews

6.0

## Popular amenities

- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Breakfast available

## Check prices for these days

[Tonight

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[Tomorrow

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[This weekend

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[Next weekend

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## Room options

All rooms

2 beds

3+ beds

1 bed

Showing 8 of 8 rooms

### View all photos for Superior Twin Room, Sea View

![Superior Twin Room, Sea View](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/55773c27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Superior Twin Room, Sea View

- Sea view
- 409 sq ft
- 1 bedroom
- Sleeps 2
- 2 Large Twin Beds

### View all photos for Standard Twin Room, Bay View

![Standard Twin Room, Bay View](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/5064ea46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Twin Room, Bay View

- Bay view
- 366 sq ft
- Sleeps 2
- 2 Large Twin Beds

### View all photos for Comfort Quadruple Room

![Comfort Quadruple Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/aa0b7524.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Comfort Quadruple Room

- Sea view
- 560 sq ft
- Sleeps 4
- 2 Large Twin Beds and 2 Twin Futons

### View all photos for Panoramic Suite

![Panoramic Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/720f5d3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Panoramic Suite

- Sea view
- 797 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Panoramic Suite

![Panoramic Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7c50c171.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Panoramic Suite

- Harbor view
- 732 sq ft
- 1 bedroom
- Sleeps 2
- 2 Large Twin Beds

### View all photos for Superior Quadruple Room

![Superior Quadruple Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/e6a6e180.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Superior Quadruple Room

- Sea view
- 560 sq ft
- Sleeps 4
- 2 Large Twin Beds and 2 Twin Futons

### View all photos for Superior Double Room

![Superior Double Room](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/b9bdf41f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Superior Double Room

- Sea view
- 409 sq ft
- Sleeps 2
- 1 King Bed

### View all photos for Luxury Suite

![Luxury Suite](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/89ac3f4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Luxury Suite

- Bay view
- 667 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

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## About the area

Located in Otaru, HOTEL NEUSCHLOSS OTARU is in the city center and in a national park. Otaru Museum and Otaru Art Village are cultural highlights, and travelers looking to shop may want to visit Otaru Canal and Rinyu Morning Market. Otaru Shukutsu Panorama Observation Deck and Shukutsu Marine Land are also worth visiting. [Visit our Otaru travel guide](https://www.expedia.ca/Otaru.dx6023780)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.23765%2C141.00737&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iEMj3dBBlKdILgMOmHzrZ9Ne4Xw=)

3-282,syukutsu, Otaru, hokkaido, 0470047

### What's nearby

- Otaru Shukutsu Panorama Observation Deck  
3 min walk \- 0.3 km
- Shukutsu Marine Land  
6 min walk \- 0.5 km
- Otaru Aquarium  
6 min walk \- 0.6 km
- Otaru Kihinkan  
11 min walk \- 1.0 km
- Nishin Goten  
12 min walk \- 1.0 km

### Getting around

- Asari Station  
13 min drive
- Inaho Station  
26 min drive
- Sapporo Okadama Airport (OKD)  
62 min drive

### Restaurants

- ルタオ  
7 min drive
- 青塚食堂  
12 min walk
- レストラン おたる三幸 水族館店  
8 min walk
- コメダ珈琲店 小樽運河通り店  
7 min drive
- に志づか  
4 min drive

## About this property

### HOTEL NEUSCHLOSS OTARU

Upscale hotel near Otaru Canal

Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa, and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi. 

You'll also enjoy the following perks during your stay:

- Free self parking
- Cooked-to-order breakfast (surcharge), smoke-free premises, and a vending machine
- Concierge services, meeting rooms, and a 24-hour front desk

Room features

All 58 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. 

Extra amenities include: 

- Bathrooms with toilets with electronic bidets and shower/tub combinations
- 42-inch LCD TVs with cable channels
- Wardrobes/closets, heating, and housekeeping

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CA $105 total

Mar 24 - Mar 25

[](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=4538031&PinnedHotelID=4538031&HadPinnedHotel=true&regionId=-1&adults=2)

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi

### Parking and transportation

- Free self parking on site

### Food and drink

- Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
- A bar/lounge
- A restaurant

### Restaurants on site

- バーラウンジ「ペルレ」
- レストラン「ブラウキュステ」

### Things to do

- Full-service spa

### Conveniences

- 24-hour front desk
- Shared microwave
- Vending machine

### Guest services

- Concierge services
- Housekeeping (on request) (for a fee)

### Business services

- Meeting rooms

### Outdoors

- In a national park

### Full-service spa

- Hot tub
- Sauna
- Spa open daily

### Accessibility

- No elevator
- Thin carpet in room

### More

- Smoking not allowed

## Room amenities

### Bedroom

- Bedsheets provided
- Down comforter

### Bathroom

- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower/bathtub combination
- Slippers
- Toilet paper
- Toilet with electronic bidet
- Toothbrush and toothpaste
- Towels provided

### Entertainment

- 42-inch LCD TV with cable channels

### More

- Air conditioning (climate-controlled)
- Heating (climate-controlled)
- Phone
- Safe

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18 

### Check-out

Check-out before 11:00 AM

### Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

Pets not allowed

### Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. 

### Optional extras

- Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
- Housekeeping fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

### We should mention

This property does not have elevators

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

### Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel

HOTEL NEUSCHLOSS OTARU otaru

HOTEL NEUSCHLOSS OTARU Hotel otaru

## Frequently asked questions

### Is HOTEL NEUSCHLOSS OTARU pet-friendly?

### How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?

### How much is parking?

### What time is check-in at HOTEL NEUSCHLOSS OTARU?

### What time is check-out at HOTEL NEUSCHLOSS OTARU?

### Where is HOTEL NEUSCHLOSS OTARU located?

## Have a question?

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## Reviews

## HOTEL NEUSCHLOSS OTARU Reviews

6.0

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 6.0

Cleanliness

### 8.0

Staff & service

### 6.0

Property conditions & facilities

10 - Excellent

0

8 - Good

0

6 - Okay

1

4 - Poor

0

2 - Terrible

0

## Reviews

Verified

### 6/10 Okay

#### Jui-Min

Jul 27, 2025

Liked: Staff & service

スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。

##### Jui-Min

Stayed 1 night in Jul 2025

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