Reception

Reviews of Chitose Airport Hotel

3 out of 5
Chitose Airport Hotel
6-1 Chiyoda-cho, Chitose, Hokkaido

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 456 reviews" "
Rating 8 - Good. 192 out of 456 reviews" "
Rating 6 - Okay. 126 out of 456 reviews" "
Rating 4 - Poor. 21 out of 456 reviews" "
Rating 2 - Terrible. 7 out of 456 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Comfortable beds and clean room.
Stayed 1 night in Mar 2023
Response from 千歳エアポートホテル on Mar 18, 2023
ご宿泊有難うございます。ご意見ありがとうございました。

6/10 Okay

Keiko

Travelled with partner
Liked: Staff & service
The room was smaller than photos and the bethroom was an extremely compact.
Stayed 1 night in Mar 2023
Response from 千歳エアポートホテル on Mar 14, 2023
ご宿泊有難うございました。またのお越しをお待ちしております。

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chitose Hotel
Hotel was not at the airport. We have to take the train because they didn’t have shuttle .
Stayed 1 night in Mar 2023
Response from チトセエアポートホテル on Mar 10, 2023
ご宿泊有難うございました。評価ありがとうございます。お客様のまたのお越しを、心よりお待ちしております。

10/10 Excellent

Yui Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shop
Stayed 1 night in Mar 2023
Response from チトセエアポートホテル on Mar 8, 2023
ご宿泊有難うございました。評価ありがとうございます。お客様のまたのお越しを、心よりお待ちしております。

10/10 Excellent

judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming to guests.
Stayed 1 night in Feb 2023
Response from 千歳エアポートホテル on Feb 6, 2023
ご宿泊頂きまして誠に有難う御座います。お客様のまたのお越しをお待ちしております。

8/10 Good

Arthorn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location.
Stayed 1 night in Jan 2023
Response from 千歳エアポートホテル on Jan 30, 2023
ご宿泊頂きまして誠に有難う御座います。お客様のまたのお越しをお待ちしております。

8/10 Good

Garrett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onset near by
Stayed 1 night in Jan 2023
Response from 千歳エアポートホテル on Jan 27, 2023
ご宿泊有難うございます。評価、有り難うございました。またのお越しをお待ちしております。

2/10 Terrible

Ken

Stayed 1 night in Jan 2023

8/10 Good

Marcos

Stayed 1 night in May 2022
Response from 千歳エアポートホテル on May 8, 2022
ご宿泊誠にありがとうございます。 重ねて、ご投稿頂きお礼申し上げます。 またの近くへお越しの際は、当館をお選び頂けます様 お願い致します。

8/10 Good

NAOYUKI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from 千歳エアポートホテル on Nov 29, 2021
この度は当館にご宿泊頂きまして誠に有難うございます。またのお越しを心よりお待ちしております。

8/10 Good

Chinmay

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Oct 2021
Response from 千歳エアポートホテル on Oct 10, 2021
ご宿泊有難うございます。 ご評価重ねてお礼申し上げます。 お客様のまたのご来館心よりお待ちしております。

10/10 Excellent

Hiromichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spring free!
Easy access to JR station & available hot spring of another hotel!
Stayed 1 night in Jun 2020
Response from 千歳エアポートホテル on Jul 12, 2020
この度はご宿泊頂きまして、誠に有難うございます。貴重なお時間を割いてのご投稿大変嬉しく思います。好評的なご評価、重ねてお礼申し上げるとともに、お客様のまたのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from 千歳エアポートホテル on Mar 16, 2020
この度は、ご宿泊頂きまして誠に有難うございます。 ご評価、重ねてお礼申し上げます。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I needed for the night. Great price. Friendly and helpful staff. Good breafast.
Stayed 1 night in Feb 2020
Response from Chitose Airport hotel on Mar 1, 2020
Thank you for staying this time. We look forward to coming again.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Airport over nighter
Fast easy free shuttle to airport in the morning although you must use a taxi, bus, or train to get to hotel. Train station is 2 blocks from hotel. Rooms are spacious for a Japan hotel, clean, and bed is very comfortable.
Stayed 1 night in Feb 2020
Response from Chitose airport hotel on Feb 20, 2020
Thank you for staying this time. We look forward to coming again.

2/10 Terrible

Gina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Small n dingy
Stayed 1 night in May 2019
Response from Chitoseairporthotel on Jun 5, 2019
Thank you for your opinion. We will take to the cleaning company about this and improve the situation.

8/10 Good

Verified traveller

Liked: Cleanliness
Big room with Tatami mats. Very clean. The value for the room is excellent.
Stayed 1 night in May 2019
Response from 千歳エアポートホテル on May 11, 2019
ご宿泊誠にありがとうございます。 ご評価、コメント有難うございました。また北海道お立ち寄りの際は、お客様に、お会いできる事を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, useful , clean
Stayed 1 night in Apr 2019
Response from 千歳エアポートホテル on May 3, 2019
ご宿泊誠に有難うございます。 ご評価ありがとう御座いました。またのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from 千歳エアポートホテル on Apr 30, 2019
ご宿泊ありがとうございます。ご評価ありがとう御座いました。またのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from 千歳エアポートホテル on Apr 30, 2019
ご宿泊ありがとうございます。ご評価ありがとう御座いました。またのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Well would we stay here again probably not but did it do the job yes . The pro : two blocks from train station , dinner and breakfast is right down stairs . Had airport shuttle for free that would fit your ski/snowboard gear . The con: older building , the rooms were tiny and worn down we got lucky and got swapped rooms with some booking confusion for bigger room
Stayed 1 night in Feb 2019
Response from ChitoseAirporthotel on Feb 24, 2019
Thank you for staying with us this time. Thank you for your precious opinion. We are looking forward to your visit.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old airport hotel useful for a layover
The hotel left a lot to be desired. It is an old airport hotel with a dingy vibe. Everything was quite dated and the room had a the smell of an older hotel, but this is normal in Japan. If you've managed in other hotels in Japan, you can probably manage here. The check out time of 10 am is ridiculous. Getting up to international airport hotel standards would help. Considering I wasn't told the check out time upon checking in, I was surprised to get a phone call at 10:10 saying that I would be charged for another hour. Not very professional. There was mold in the bathroom, but it wasn't that bad. If you're freaked out by a little bit of wear and tear, this isn't the place for you. That being said, the bed was comfortable, wifi worked, and there was free coffee in the lobby. The staff seemed to be able to speak English moderately well. There was apparently a shuttle also. If you're just looking for a cheap place for a layover, this seems like an alright option.
Stayed 1 night in Feb 2019
Response from 千歳エアポートホテル on Feb 21, 2019
 御宿泊誠に有難うございます。  清掃面の改善に努めると共に、その他お客様からのご指摘頂いた部分に関しましても、対応を改めさせて頂きます。 御宿泊誠に有難うございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice, rooms small, close to airport, easy to find and has parking.
Stayed 1 night in Dec 2018
Response from Airport hotel on Jan 20, 2019
Thank you for your stay. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Small quarters but w everything you need for a night at an airport hotel. super clean and very convenient - two blocks from JR train station and offer a free shuttle to the airport (at set times) in the morning
Stayed 1 night in Dec 2018
Response from Chitose Airporthotel on Jan 3, 2019
thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from 千歳エアポートホテル on Dec 17, 2018
御宿泊ありがとうございます。またのお越しを心よりお待ちしております。

8/10 Good

Yong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice! Near to Chitose train station, and they provide free shuttle bus to airport. Good. Save 350 yen.:)
Stayed 2 nights in Nov 2018
Response from Yong 様 on Nov 9, 2018
Thank you for your stay. looking forward to seeing you coming again. chitoseairporthotel

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2018
Response from 千歳エアポートホテル on Dec 9, 2018
ご利用ありがとうございます。ご意見ありがとうございました

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is older but they kept everything clean. It is located at a very convenient part of town. A few blocks away from JR station
Stayed 1 night in Mar 2018

8/10 Good

Sam, Southern Sydney

Liked: Staff & service
Great place to stay if your leaving early next day
Staff were very helpful even though limited English. Free transport to airport was very good.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a night as had a flight the next morning. There is a local bus from the airport that costs about 250 yen and takes 20 mins and then they run a quick shuttle from the hotel back to the airport in the morning. Hotel is basic but room was clean and it is good value. Not much to do in the area but there is a mall across the road.

10/10 Excellent

Janelle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight on way to Club Med Tomamu
We caught a larger taxi which carried our 4 suitcases and 2 bags from New Chitose Airport. We were checked in about 10 minutes and up to the room. Staff (male good English) was very effective. The room is very traditional with bamboo floor. 2 kids slept on roll out mattresses (traditional) provided and we slept in very comfortable beds. The downside of traditional is that the bathroom is extremely tiny but to be expected. In the morning breakfast was provided (included) in restaurant just off foyer. Breakfast very traditional but fine for us and kids to find something to eat. The shuttle bus from hotel then took us back to airport by 10 in the morning to meet our next shuttle to hotel. This stay was very hassle free and would highly recommend for an overnighter.
Stayed 1 night in Dec 2017

10/10 Excellent

Hasliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed here only for 1 night. I've stayed in the same area before hence was familiar with the surroundings. It takes just about 10 minutes by taxi and cost about 1600¥. This time round I took a JR train to the hotel. It's 2 station away from the airport. After arriving at the station (I took the north exit), you just need to walk across the taxi stand and then cross the road. It takes less than 5 minutes. Room is small and clean. As I am just staying alone and 1 night the smal room didn't bother me. Breakfast is simple Japanese fare but it was good and tasted homely. Free shuttle to the airport but you have to make prior arrangements at the front desk. Staff are polite and speaks some English. Overall good value. Will stay here again.
Stayed 1 night in Oct 2017

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloha Maui
Awesome price and be professional. Close to train station and airport. Convenience stores and ramen. Yakitori and steak restaurants.
Stayed 1 night in Oct 2017

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overnight before Flight.
Very convenient, clean, few amenities but comfortable. Will recommend to others & plan to stay there again.
Stayed 1 night in Aug 2017

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for tourists who drive as they provide free parking space.
Stayed 1 night in Aug 2017

8/10 Good

Aleta Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location near the airport, 2 minute walk from the JR station. Good for those who have an early morning flight
Stayed 1 night in Jul 2017

8/10 Good

Pui Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and good service small hotel
2 stops to New Chitose Airport. Very convenient. Clean and staff speaks English. Value for money.

8/10 Good

megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
We stayed her for one night before flying to Tokyo from Sapporo airport. Very convenient location to the JR station. Check in was easy and the staff allowed us to leave our bags at the hotel prior to the check in time. The staff speak minimal but enough English, and are very curious. Hotel has onsen but unfortunately we didn't have time to use it. Buffett breakfast was a small selection of Japanese style foods, plus bread and juices and tea and coffee. The room was a good size, with the bed in the middle (instead of being pushed against the wall). This was a nice change. The bathroom was the standard size for hotels in this price range. A little small but does everything you need to with hot water and good shower pressure. Plus the soap, shampoo and conditioner we were very nice. Wifi was strong and of ok speed. We also took the free hotel shuttle bus to the airport in the morning, of which there were quite a few departure time options. Overall, a good hotel in a good location close to the train station and airport.

8/10 Good

W Nurnadiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ong, singapore

Liked: Cleanliness, staff & service
Close to airport. Inexpensive
Very small room but otherwise no complaint. Friendly staffs

10/10 Excellent

Pai

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and clost to JR station
My trip was great! The hotel is excellent and it ia very easy to go to JR station. U can take a train to Sapporo and Chitose airport. The hotel staff are very fiendly. Not that bad. Good to reccomened.

8/10 Good

Jojo, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel very close to JR Station
For me this a perfect hotel because express train stops in the nearby station going to Sapporo about 35 mins ride. and this Hotel is close to the Shin Chitose Airport and they offer free ride going to the airport. you don't need to get expensive hotel. The staff are nice and polite.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Japan Ski Trip
This is a clean hotel near the airport. The rooms are Japanese style small, the bathroom is smaller. Not recommended for those over 200 Lb. or 6' tall travelers. There is no transport from the airport to the hotel, but there is free transport back to the airport. It is a short train ride and 2 block walk to the hotel.

6/10 Okay

Laurie, Perth

Liked: Cleanliness, staff & service
Cheap but no English
Basic hotel that does the job but very little English instructions in the room and staff have minimal English skills. Transfer to airport is by 15 minute shuttle bus transfer at fixed times, not walking distance.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay due to flight being delayed. Would be very pleased if amount paid or part of good be refunded

8/10 Good

Rob, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - Near to Chitose Station and nearby convenience store (Lawson) and eateries. Morning shuttle bus to the airport as well. (Latest time slot: 10am)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not inside airport
Hotel provides one way free shuttle from hotel to airport but not airport to hotel. We sent an email to them for clarification but there was no response.

10/10 Excellent

amber

Liked: Cleanliness, staff & service, room comfort
Amazing value for price and comfortable. gd svc
Amazing stay for price

8/10 Good

easy traveller , Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best airport hotel in Japan
My flight arrived to New Chitose Airport. Roll the luggage cart right to the hotel door room. Turn left from arrival and arrive to lift for hotel lobby. Very convenient location, domestic and international departure, JR in the basement, so many restaurants within very short walking distance. Very relaxing Onsen for two nights during my stay, breakfast selection is very hot and delicious especially scramble egg. Check out only took one second.