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Reviews of Eden Gateway Holiday Park

3.5 out of 5
Eden Gateway Holiday Park
99 Princes Highway, Eden, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 369 reviews" "
Rating 8 - Good. 132 out of 369 reviews" "
Rating 6 - Okay. 25 out of 369 reviews" "
Rating 4 - Poor. 12 out of 369 reviews" "
Rating 2 - Terrible. 4 out of 369 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nabaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything all good.
Stayed 1 night in Mar 2024
Response from Team at Eden Gateway on Mar 6, 2024
Thank you for your great your review on your stay

8/10 Good

Jesse

Stayed 2 nights in Jan 2024
Response from The Team at Eden Gateway on Feb 3, 2024
Thank you for your good review on your stay

4/10 Poor

Miyuki

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty cabin
We chose this place as it allows to stay with your pet, however we have never stayed such unclean cabin before. There were sands, dirt everywhere along with human & pet hairs. We had to clean the cabin as soon as we got in, we could not stand. In the evening when we tried to close the roller blinds, we found out that some were broken and couldn’t adjust them. Then when we tried to set up single beds for the kids, mattress protector had so much dust and hairs though the sheets were clean. For the queen size bed, they left the electric blanket under the sheets that control parts were poking out our back and it was very uncomfortable. We would not recommend to anyone and it was definitely not worth what we paid for.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
I'm so sorry your stay with us was not up to standard. We will definitely be working with our staff to improve our standards.

6/10 Okay

Yavuz

Average
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hi Yavuz, could you please elaborate as to why you gave this rating so that we can try to fix any issues.

10/10 Excellent

Yasin

Liked: Staff & service, property conditions & facilities
Very nice place to stay in good location
Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Thanks Yasin we are glad you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Jan 12, 2024
Thank you for your great review we are really glad you enjoyed your stay with us

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family weekend getaway
Response from The Team at Eden Gateway on Feb 10, 2024
Thanks Nicole it was a pleasure having you

6/10 Okay

Jaron

Stayed 1 night in Dec 2023
Response from The Team at Eden Gateway on Jan 18, 2024
Thank you for your review

10/10 Excellent

Mr Robert T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Thank you for your great review we are so glad you enjoyed your stay with us

2/10 Terrible

Jim

Disliked: Cleanliness, property conditions & facilities
The cabin we booked had a putrid smell. We refused to stay and departed immediately.
Stayed 1 night in Dec 2023
Response from The Team at Eden Gateway on Dec 18, 2023
We apologised for the smell and offered you an upgrade which you declined to take up

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just ideal for dogs - lots of grassy areas to walk them. The staff were fantastic - soooo friendly. You haven't seen the last of us - we'll definitely be back.
Stayed 1 night in Dec 2023
Response from The Team at Eden Gateway on Dec 10, 2023
Thanks Linda we are so glad you enjoyed your stay with us and we look forward to seeing you again

10/10 Excellent

DEIDRE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabins were clean. And they were actually bigger than we thought..
Stayed 2 nights in Nov 2023
Response from The Team at Eden Gateway on Nov 25, 2023
Thank you Deidre for your great review on your stay with us

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The property is in a great location, with easy access to town, the beach, and everything around Eden. It's a very lovely holiday park to explore nature and listen to the birds singing while enjoying your coffee. The villa is quiet and beautiful, perfect for relaxing and getting away from all the stress at work 😁. However, our villa wasn't really clean; there was lots of dirt under the couch with some crumbs on the floor. My children also found dry food on the blanket and dirt on the bunk beds. We had to disinfect everything before using them. That's the only downside.
Stayed 4 nights in Nov 2023
Response from The Team at Eden Gateway on Nov 25, 2023
Thank you Ana for your review of our park and your stay.I am sorry to hear you had a dirty cabin. We will definitely talk to housekeeping on this matter. Our apologies.Our housekeeping is usually 100%

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was near and clean and perfect for an overnight stay. Easy checkin and excellent service.
Stayed 1 night in Sep 2023
Response from The Team at Eden Gateway on Oct 2, 2023
Thank you for your excellent review on your stay with us.We hope to see you again

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden Gateway Holiday Park
Nice and clean cabin. Good facilities with friendly staff. Close to the town and beach. Would highly recommend.
Stayed 2 nights in Sep 2023
Response from The Team at Eden Gateway on Sep 29, 2023
Hi Nicholas Thank you for your great review on your stay. Hope to see you in the future.Peter Lynn and team at Eden Gateway

10/10 Excellent

Nicholas

Stayed 1 night in Sep 2023
Response from The Team at Eden Gateway on Sep 27, 2023
Thank you for your great review on your stay.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge we stayed at is good value for money. Everything that is expected to get for this rate is available at the property: kitchen, tv, small balcony and lenty of sleeping space. It is great for the overnight stay, i wouldn't want to spend more than a couple of nights there though. There is no Netflix on the TV, and the WiFi details were not given to us, we have realised about it after 5pm when the office was already closed. I small inconvenience, but it would be simply fixed if the details were in the guest book
Stayed 1 night in Sep 2023
Response from The Team at Eden Gateway on Sep 27, 2023
Thank you Andrew for your good review and comments about your stay.Your Wifi code is stapled on to the corner of your map. We will take your thoughts of it being in the guest book.Thank you - we appreciate all feed back. Hope to see you in the future. Office closes at 5.30pm but the number on the door will always reach us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room good
Stayed 2 nights in Sep 2023
Response from The Team at Eden Gateway on Sep 20, 2023
Thankyou David, We appreciate your review and thank you for choosing Eden Gateway Holiday Park.RegardsManagement

8/10 Good

Tyrone

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property and grounds were neat and tidy. Only downfall was the mattresses in the cabin, especially the main bed was as hard as a rock and we couldn’t get any sleep. Not a good way to spend the night when you’re tired.
Stayed 1 night in Sep 2023
Response from The Team at Eden Gateway on Sep 20, 2023
Thank you for your feedback. We will look at the issue you have raised.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unit. Very clean and tidy Recomend highly for familes with small childre
Stayed 1 night in Sep 2023
Response from The Team at Eden Gateway on Sep 20, 2023
Thankyou Gary, We are very pleased you enjoyed your stay.

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great little park bellbirds and kangaroos beautiful stuff and the ladies behind the desk are fantastic very friendly and helpful cabin was great value
Stayed 2 nights in Aug 2023
Response from The Team at Eden Gateway on Aug 26, 2023
Thank you for your great review on your stay at Eden Gateway Markus.Yes we are very lucky to have the Bellbirds and Kangaroos living in the Park. Gives a great ambience .

10/10 Excellent

Mei Ling

Stayed 1 night in Jul 2023
Response from The Team at Eden Gateway on Jul 25, 2023
Thanks so much for choosing to stay at the Eden Gateway Holiday Park. We are so pleased you enjoyed your stay

6/10 Okay

Trudy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The cabin was big and a great layout. However it was very old and the couches were stained and the curtains were falling apart. The whole cabin needs a total reno.
Stayed 2 nights in Jun 2023
Response from The Team at Eden Gateway on Jun 29, 2023
Thank you for your review

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Lovely place to stay.Enjoyed the upgraded cabin. Very spacious and comfortable. The bed was very comfortable. The staff were very friendly and helpful. Would stay here again.
Stayed 5 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello Margret, thank you for your lovely review :) Was a pleasure upgrading your cabin for you See you again soon :) Cheers Julie

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and helpful! Upgraded us for no extra cost.
Stayed 1 night in Jun 2023
Response from The Team at Eden Gateway on Jun 18, 2023
Thank you Jeanne for your excellent review on your stay with us.See you in the future.

8/10 Good

Kee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from The Team at Eden Gateway on Jun 15, 2023
Thank you Kee for your good review on your stay with us.

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet park located on the outskirts of town. Friendly staff.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Kerri, thank you for your review :) Cheers Julie

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Extremely friendly and helpful managers. We particularly liked the convenience of an ev charging bay (paid) on the property.
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Hi Gayle, thank you for the 5 star review :) Cheers Julie

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely accommodation - great room sizes and air conditioner worked well on the cold winter night. A small couch would be a great addition to the cabin we stayed in. Many thanks for a lovely stay - your staff member was most welcoming and helpful.
Response from Manager on May 12, 2023
Hi Jennifer , yes a small couch is a good idea :) Thank you for your wonderful review , hope to see you again soon. Cheers Julie :)

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water and comfortable bed.
Stayed 1 night in May 2023
Response from The Team at Eden Gateway on May 7, 2023
Hi Jan, thank you so much for your wonderful review:) Hope to see you again soon. Cheers Julie

8/10 Good

Yuk Fai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations
Stayed 2 nights in Apr 2023
Response from The Team at Eden Gateway on Apr 25, 2023
Hi Yuk, thank you for your review :) Cheers Julie

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly efficient staff. Cabin was very clean and comfortable.
Stayed 2 nights in Apr 2023
Response from The Team at Eden Gateway on Apr 20, 2023
Thank you Cheryl, for your wonderful review :)Hope to see you all again soon . Regards Julie :)

10/10 Excellent

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our cabin, was spacious and cozy for a small family of 4. Cabin was clean and had all we needed. Loved the clean garden and the staff were kind too. Will definitely recommend to others.
Stayed 2 nights in Apr 2023
Response from The Team at Eden Gateway on Apr 16, 2023
Hi Miriam, Thank you for your five star review :) So glad you enjoyed your stay , hope to see you all again soon. Cheers Julie :)

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from The Team at Eden Gateway on Apr 25, 2023
Hi Stephen, thank you for your review :)Cheers Julie

8/10 Good

Sarah

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2023
Response from The Team at Eden Gateway on Apr 24, 2023
thank you :)

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
very quiet at night
Stayed 4 nights in Mar 2023
Response from The Team at Eden Gateway on Mar 24, 2023
Hi Anthony,Thank you for your review, we are happy you enjoyed your stay and look forward to seeing you again in future :)

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very highly organised, efficient and friendly lady checked us in. Accomodation was great value for our one night. Directly across the road is the boardwalk around the lake and to the beach which I highly recommend. A credit to the town of Eden to have such a beautiful walkway.
Stayed 1 night in Mar 2023
Response from The Team at Eden Gateway on Mar 11, 2023
Hi Matthew,Thank you for your lovely review, we are so happy you enjoyed your stay with us and look forward to seeing you again in future :)

10/10 Excellent

Ian

Stayed 1 night in Feb 2023
Response from The Team at Eden Gateway on Feb 19, 2023
Thank you for your lovely review - we are so happy you enjoyed your stay and look forward to seeing you again in future :)

8/10 Good

Jay

Liked: Staff & service, amenities, property conditions & facilities
Great friendly place , swimming pool was great for the family , the cabin was tidy just a few things not wiped cleaned like the bin lid other wise recommended for a family stay ..
Stayed 1 night in Feb 2023
Response from The Team at Eden Gateway on Feb 13, 2023
Hi Jay,Thank you for your review, we are so happy you enjoyed your stay with us and look forward to your coming again in future. I will address the importance of attention to detail when servicing villas accordingly.

8/10 Good

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open spaces and dog friendly
Stayed 1 night in Feb 2023
Response from The Team at Eden Gateway on Feb 12, 2023
Hi Mark,Thank you for your lovely review, we look forward to having you stay with us again in future :)

10/10 Excellent

kirsten

Stayed 1 night in Jan 2023
Response from The Team at Eden Gateway on Jan 31, 2023
Hi Kirsten,Thank you for your lovely review, we are so happy you enjoyed your stay at the park and look forward to seeing you again in future :)

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from The Team at Eden Gateway on Dec 7, 2022
Thank you for your review, we look forward to having you stay with us again in future :)

10/10 Excellent

Ray, BERWICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great size cabins in good condition
Stayed 1 night in Nov 2022
Response from The Team at Eden Gateway on Nov 12, 2022
Hi Ray,Thank you for your lovely review - we look forward to having you stay with us again in future :)

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Oct 2022
Response from The Team at Eden Gateway on Oct 17, 2022
Hi Alex,Thank you for your review - we look forward to having you stay again in furture :)

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2022
Response from Manager on Oct 14, 2022
Thank you for your feedback.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Sep 2022
Response from The Team at Eden Gateway on Oct 2, 2022
Hi Mandy,Thank you for your lovely review, I'm so glad you enjoyed your time here and we look forward to having you stay with us again in future :)

8/10 Good

Onofre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people are very friendly and welcoming. The place is pet friendly yet it's nice and quiet. The beach is close and beautiful.
Stayed 3 nights in Aug 2022
Response from The Team at Eden Gateway on Sep 6, 2022
Thank you for your lovely review - we look forward to have you stay with us again in future :)

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice park and friendly staff. Would stay again
Stayed 4 nights in Apr 2022
Response from Team at Eden Gateway on Apr 18, 2022
Thank you for your good review on your stay. See you next time!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely! The staff are so helpful and friendly. The kids loved the jumping pillow and pool.
Stayed 3 nights in Jan 2022
Response from Team at Eden Gateway on Jan 16, 2022
Thank you Emma for your great review on your stay.

10/10 Excellent

Yusef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accomadation was amazing lovely customer service from the lady we booked with will definitely visit again
Stayed 5 nights in Dec 2021
Response from Team at Eden Gateway on Jan 4, 2022
Thank you Yusef for you great review on your stay - it was a pleasure to host you and your family at the Park See you again another day Peter Lynn and Team