I have been there for two nights (booked via expedia), and i saw from their site is if u stay two or more than, they would pick up u from Loa Kai station for free ( but i dont notice that just only booking from their site ) . By the time i been there, they came pick up and dont tell me anything about the pick up cost untill I was check out !!!! --> may be this is normal but for me i think they should tell me at frist day i'm check in.
The hotel have no good information for the guest ex. Travel guide , clear map , rule of sapa etc...
For motorcycle rentel ; we have to ware a helmet all the time we ride , even the hotel staff did not tell u to wear or not . My case the staff just show me that they were have that but dont tell me any vietnam rule !!! , __and also my bad__ i think the rule that might same as the other up - country of SE-Asia .
I know that it's not exactly the hotel false but I expected to get more information or help form the hotel but i did not.