Exterior detail

Reviews of Sapa Elegance Hotel

3 out of 5
Sapa Elegance Hotel
03 Hoang Dieu Street, Sa Pa, Lao Cai

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 129 reviews" "
Rating 8 - Good. 49 out of 129 reviews" "
Rating 6 - Okay. 10 out of 129 reviews" "
Rating 4 - Poor. 1 out of 129 reviews" "
Rating 2 - Terrible. 4 out of 129 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel to anyone visiting Sapa. Multi-lingual hotel manager and all the staff were outstanding in their friendliness, helpfulness, breakfast service… everyone at this hotel made a big effort to make me feel comfortable and welcome. The breakfast was delicious, with many options and served in a beautiful dining room. My room was comfortable with nice pillows, sheets and comfortable bed. Nice bathroom with lots of hot water. The hotel itself is in a fantastic location for seeing the sights around Sapa town.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with friendly staff and good breakfast, and it's in a great location in Sapa.
Stayed 3 nights in Mar 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain View no more!
I have stayed here before hence I rebooked. But the weather was cold and misty throughout and in fact no view at all! A large hotel is being built just in front of the Elegance which sabotages its advantages. Indeed, post-Covid, Sapa as a whole is pretty depressed not the fun it used to be. But staff helpful and friendly as before. We sat around a log fire trying to keep warm..
Stayed 3 nights in Dec 2022

10/10 Excellent

SteveBroadley, BRISBANE, AUSTRÀLIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a quiet location in Sapa, and has good sized rooms with all the usual facilities you need, recommended.
Stayed 2 nights in Feb 2020

10/10 Excellent

Aleks

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is super helpful and efficient! Nice place with a great view. I highly re ommend it.
Stayed 1 night in Jan 2019

8/10 Good

Udi

Liked: Cleanliness, staff & service
The balconies are small and face the area under construction. In another area that does not turn to the area under construction, the rooms are very old and maintained at a low level
Stayed 4 nights in Sep 2018
Response from Elegance hotel on Oct 31, 2018
Dear Sir/Madam , Thank you very much for your coming , staying with us . We hope to get one more time to welcome you back in the next time with everything upgrade getting better . Thank a lots , Sapa Elegance team

2/10 Terrible

MARY E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabric on chairs in room heavily stained,made one not sit on. Mouldy teraline curtains. TV reception poor. Wi fi poor Poor welcoming. Breakfast very ordinary. Room was not I booked. Construction work of lift near bedroom, offered a room on 4th or 5th floor. Unable to walk up many stairs. Checked out a day early as it did not have a nice vibe.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in Jun 2018
Response from Ms.Phuong -Receptionist on Jun 20, 2018
Dear Sir/Madam, Thank you very much for your coming , staying with us. Hope to see you in the nearest future time with everything getting better . Thank a lots . Sapa Elegance team .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in central location
This was a nice hotel with spacious rooms and a big comfortable bed.They offered a tour of the villages/ rice terraces for 18 dollars but we rented two motorbikes with drivers and did the same tour for £18.00 for two persons and two drivers.The room was clean and had tea and coffee , with little free toiletries.The hotel was on a small hill about a three minute walk but in centre of town with restaurants/ shops on yr doorstep.Many local village people offer u treks in the village.Cat cat village can be easily reached by a short downhill walk or by taxi motorbike 100000vnd (£2.50 return)).i had a tummy bug on my last day and the sweet reception girl allowed me to rest in their spa until it was my time to go.very friendly place
Stayed 3 nights in Mar 2018
Response from Sapa Elegance team on Apr 3, 2018
Dear Sir/Madam , Thank you very much for your coming , staying with us . Hope to see you need time with everything upgrade better . Thank you and have a nice time ! Sapa Elegance team .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Really good hotel. Only missing a lift. Really helpful receptionist. Good breakfast. If I only have some good weather...
Stayed 3 nights in Nov 2017

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was over the top friendly, helpful, and very comfortable. They went out of their way to ensure I had a great time in Sapa. I would definitely recommend his place - clean, comfortable, right near the center of town, and the best staff.
Stayed 2 nights in Nov 2017

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, short walk to central square. Nice clean room
Stayed 4 nights in Sep 2017

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, comfy beds
Phuong was Fantastic. She was so friendly and helpful. The hotel was great but she is what put this hotel above any others I've stayed in in Sapa
Stayed 2 nights in Sep 2017

10/10 Excellent

Agne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Jo, Reading, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We only stayed for one night. the room was fine and the beds were comfortable. Breakfast wasn't as good as most we had in Vietnam though.
Stayed 1 night in Aug 2017
Response from Ms.Phuong-Receptionist on Aug 19, 2017
Dear Sir/Madam , Thanks for your coming , staying with us . We will try to upgrade everything better to welcome you back in the nearest future time . Thank you ,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapa town
Very good I enjoyed the staying value for money nice area and save
Stayed 3 nights in Jul 2017
Dear Mr.Ivan , Thank you very much for your coming , staying , using our service . Hope to see you next time with everything upgrade better. Thank you so much , Ms.Phuong-Receptionist

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great staff.
We loved our stay in Sapa. The hotel was wonderful. Situated on a hill in a quiet area the hotel was only a 2 minute walk from the main street. The room was very clean and comfortable. The staff were very friendly and helpful with organizing transportation to local sightseeing areas. Breakfast was delicious with a menu with numerous choices - the banana pancakes are amazing! I highly recommend this hotel. Would definitely stay here again.
Stayed 1 night in Jun 2017
Dear Ms.Carole, Thank you very much for your coming , staying with us . Hope to see you next time with everything upgrade better . Thank you , Ms.Phuong-Receptionist

8/10 Good

Larstimps, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel
We were really saddened by the town of Sapa it is one huge construction site covered in dust! But to find our hotel up a quiet street away from the noise was a huge relief! The staff here are welcoming, caring and friendly. The rooms are spacious, clean and comfortable. Breakfast was made to order and ok. We had a late train and they didn't mind us hanging around the foyer and offered us showers, lychees and tea. We made a little friend who keep us company (Z I am not sure of the spelling) A great stay!
Stayed 2 nights in May 2017
Dear Sir/Madam, Thank you so much for your coming , staying with us . We try to upgrade everything better to see you again in the nearest future time . Have a good time ! Ms.Phuong-Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff
Enjoyed our 2 night stay here. Felt right at home especially with their 3 dogs and their little boy running around. Breakfast was filling, they always made sure we had enough to eat. Receptionist was very kind and helpful. She went out of her way to help us with planning our time in SaPa.
Stayed 2 nights in May 2017
Response from Ms.Phuong on Jul 8, 2017
Thank very much for your coming , staying with us. Hope to welcome you back in the nearest future time with everything better Thank you ,

8/10 Good

Sue, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel close to everything
Hotel and staff great for the price .stayed for 4nights .weather hasn't been very kind to us very heavy mist so you can't see much,you are up in the clouds tho ,but had one day of sunshine were we went up mount Fransipan on the cable car .definetely a must do .

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Sapa!
Excellent hotel, somewhat quieter than the others. The room was great, the beds were just a little too hardnfor my liking. The service was wonderful, everyone was kind and helpful.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Surprised me with a birthday cake and flowers. Thank you all staff. Clean room, great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel.
beautiful hotel, big and very clean room. the breakfast is very tasty. the reception girl very helpful and nice.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and excellent friendly staff
We had an excellent stay at Sapa Elegance Hotel. The staff were wonderful and very friendly. We were even invited to join them one night for a special dinner in the lead up to Tet - a rare privilege. The room was great value - spacious, heating was good, great for us and our 3 yr old to spread out for four days. It's also in a super convenient location, just metres from the town square but still quiet. Sapa was blanketed in fog the whole time but was nonetheless beautiful. We loved our stay in Sapa and will definitely return to the Sapa Elegance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great location and really excellent staff. I would definitely recommend this hotel.

8/10 Good

Trang

Liked: Cleanliness, property conditions & facilities, room comfort
Good service and location
I'm satisfied with this hotel. One disadvantage is that the breakfast has limited foods. Staffs are very enthusiastic and helpful. And it is located in the center, near western town so it is very easy to move and do entertainment.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star service at a 3 Star Price
Looking for a hotel close to the action but away from all the noisy traffic (1 block from cathedral) with friendly, attentive, curtious and professional staff. Book this place. Ms Phuong is the super star at this place. Having someone with incredible local knowledge with the highest standards in hotel professionalism saved me time and made Sapa such a heart warming experience. The food is your typical Vietnamese breakfast made to order, so it comes out hot and delicious. The rooms are enormous, large enough to layout any wet items you may have from your day of adventuring or trekking. All booked at the hotel less then I could find else where. The room may be a little tired but the bed is one of the most comfortable I slept on anywhere is Vietnam. Overal this is great value for the money. I spent 3 nights here and was sad when I left. Thank you Ms Phuong.

10/10 Excellent

Itan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This hotel has the perfect combination of quality rooms, great location, great price, and very friendly staff. they did anything possible to help us with everything we needed and when we left to catch the night train they even gave us snacks and drinks for the trip! 5/5

8/10 Good

heather, korea

Liked: Staff & service
Nice hotel in good location
Very close to the center of Sapa, 3 min walk to the church and sapa square. Staff are kind and speaking English well. They can arrange tour and minibus back to Laocai at reasonable price. But unlike the outside, room condition is not so updated and ,in humid day, mold smelling a lot.
Twin room
Bathroom
Balcony
Front

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay
Staff are very helful. Breakfast is great. I recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
very nice and clean

10/10 Excellent

Hashmonay, israel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
good choise for a family
pleasent, enjoyed. the family room is big with nice balcony.

8/10 Good

Nikki, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with view
Helpful staff greeted us with a complimentary drink and were very friendly. Great spot just a short walk to town square and main streets. Nice breakfast.

10/10 Excellent

Sylvie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and friendly staff
We stayed for three nights in this hotel. Very convenient location in the town and everything is clean and neat. The room, with a cute balcony, is facing the square and church. The view is particularly amazing during sunrise and sunset. The staff are nice and the complementary breakfast is delicious!

10/10 Excellent

Callistus, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy hotel. Convinent to town centre.
Wounderful staff & owners. They engaged with guests to make stay memorable. Breakfast was great - Vietnamese style.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful but near city center
Only 5 mins walk to city center. Recommend room 302 and 303...big balcony.

6/10 Okay

Hector, San Francisco

Disliked: Room comfort
3 days in Sapa..
Descent place to stay, large rooms, very basic, great location, not guest friendly.

8/10 Good

Zoë, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay
This was a wonderful place to stay after 3 days of trekking. The staff was friendly and very helpful. I was able to leave my bags in the hotel after checkout until it was time to board my bus for the train. I would most definitely stay here again.
Room
View from little patio off the bedroom.

8/10 Good

Josh, NC

Liked: Staff & service, property conditions & facilities, room comfort
Great Customer Service
We stayed here for two nights. The staff is really helpful especially if you need to book a hike or a taxi. The hotel itself is in a great area. The room (beds, floors, etc.) is clean. The doors to the outside have a gap so that small insects can come in and the bathroom does have a bit of mold. However, for the cost, we were satisfied with the stay and would come back.

8/10 Good

Dawn, Dili, Timor Leste

Liked: Cleanliness, staff & service, room comfort
A nice stay for a family
We stayed for two nights and we were quite comfortable. We had heat in our room which was a plus as some of the other guests did not. So if traveling in the cool season make sure you ask if your room as a heating unit. The reception was friendly and helpful.

6/10 Okay

Verified traveller

Close to downtown Sapa. Nice handicraft shops, cafes & restaurants. Easy to get around.

10/10 Excellent

Gary, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and reasonably priced hotel.
for the price we were very happy with our stay here. The family and staff were very friendly and always sharing some food or drink with us and being genuinely friendly. The hotel is in a very good location for the town square and restaurants. We were there in off season and the hotel does not have central heat however the beds have an electric blanket so we were very cozy.

2/10 Terrible

Sai, Bkk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overview i'm okey with the room but, ...
I have been there for two nights (booked via expedia), and i saw from their site is if u stay two or more than, they would pick up u from Loa Kai station for free ( but i dont notice that just only booking from their site ) . By the time i been there, they came pick up and dont tell me anything about the pick up cost untill I was check out !!!! --> may be this is normal but for me i think they should tell me at frist day i'm check in. The hotel have no good information for the guest ex. Travel guide , clear map , rule of sapa etc... For motorcycle rentel ; we have to ware a helmet all the time we ride , even the hotel staff did not tell u to wear or not . My case the staff just show me that they were have that but dont tell me any vietnam rule !!! , __and also my bad__ i think the rule that might same as the other up - country of SE-Asia . I know that it's not exactly the hotel false but I expected to get more information or help form the hotel but i did not.

10/10 Excellent

Wittawat, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely hotel, easy to find and close to the central area. All the staff very nice and helpful.

8/10 Good

Rob, Toronto

Liked: Cleanliness, staff & service
Good choice in Sapa
The family room is well laid out. Location is OK, but Sapa in general is pretty small. The main pitfall is the tiny water tank supporting the shower; they'd be way better off swapping the tank-based device for a demand water heater. This way, you'd get more than 5 minutes of hot water and not have to wait 15-20 minutes between people.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
quaint hotel with a view
Great view and great value. Support nice staff that really caters to families.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and great view
Very warm welcome. Big and clean room. Nice view

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family rooms are great
Our stay at Sapa Elegance was very nice. The staff were extremely helpful and the family room that sleeps 4 was perfect for us. The location is out of the hustle but still convenient to get everywhere easily. Breakfast was simple but yummy! I recommend to stay 2 or 3 nights at least in Sapa. I could've stayed a week easily.