Interior entrance

Reviews of Transamerica Prime International Plaza

Transamerica Prime International Plaza
Alameda Santos, 981, Jardim Paulista, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 722 out of 1683 reviews" "
Rating 8 - Good. 677 out of 1683 reviews" "
Rating 6 - Okay. 183 out of 1683 reviews" "
Rating 4 - Poor. 66 out of 1683 reviews" "
Rating 2 - Terrible. 35 out of 1683 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Yelena

Liked: Cleanliness
A lot construction
Stayed 2 nights in Mar 2024

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really great location
Stayed 1 night in Feb 2024

10/10 Excellent

nataniel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

FRANCISCO

Liked: Cleanliness
Very good location . Hotel is basic .
Stayed 2 nights in Nov 2023
Response from Equipe Transamerica on Dec 26, 2023
Dear Mr Francisco,Thank you for contacting us.We are very happy that you enjoyed your experience at our hotel.We await your return and guarantee that your experience will be even better.Yours sincerely.Transamerica Team.

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, property conditions & facilities
El hotel esta en una muy buena zona, donde facilmente puedes llegar caminando o ir a lugares caminando. El staff bien, aunque pueden ser mas amables y sonrientes. La habitacion de buen tamaño, limpia, solo la regadera me tope con que una tapa estaba desprendida, por lo que se podia ver la tuberia. El desayuno bien, nada extraordinario. Una relacion justa entre precio-calidad
Response from Equipe Transamerica on Dec 26, 2023
Estimado señora Susana,Gracias por contactarnos.Estamos muy contentos de que haya disfrutado de su experiencia en nuestro hotel.Esperamos tu regreso y te garantizamos que tu experiencia será aún mejor.Tuyo sinceramente.Equipo Transamérica

10/10 Excellent

Franklin

Liked: Cleanliness, property conditions & facilities
Hotel was helpful, accommodating, clean, respectful and I will return to this hotel when i visit SP. It neighbors Paulista Av and the Brazilian people are beautiful and respectful.
Stayed 3 nights in Aug 2023

6/10 Okay

Elina

Stayed 3 nights in Jul 2023

8/10 Good

Matthew

Stayed 2 nights in Jul 2023

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities
great location, poor design, old fashioned.
Stayed 5 nights in Jun 2023

8/10 Good

Julia & Peter

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, close to great amenities and Ave. Paulista. Except the big construction right beside the hotel… really loud, even on weekends.
Stayed 10 nights in Jun 2023

10/10 Excellent

Robert D.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
SkyBar ("The View); breakfasts; comfortable rooms, good room service.
Stayed 6 nights in May 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
High rates bad breakfast
Stayed 7 nights in May 2023

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in great location, close to many restaurants, beside it is safe and has a very nice staff. I would recommend Transamerica Prime International Plaza.
Stayed 8 nights in Apr 2023

10/10 Excellent

Egle

Liked: Cleanliness, amenities, property conditions & facilities
O quarto muito limpo, mas quando tomamos banho a agua avasa do banheiro para o quarto, eu joguei uma toalha em cima da agua e assim secou, mas de resto foi uma boa estadia, o café da manha muito bom e fui muito bem tratada
Stayed 3 nights in Apr 2023

10/10 Excellent

DIONISIO HILARIO GARCIA, Naucalpan

Liked: Cleanliness, amenities, property conditions & facilities
Good value for money. Good size rooms with practical amenities. Very well connected to transportation, restaurants, shopping centers, museums, etc.
Stayed 7 nights in Apr 2023

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, amenities
The staff was very polite, friendly and helpful. The hotel is clean but is old and maintenance is not what we are used to in the USA.
Stayed 15 nights in Apr 2023

4/10 Poor

Ran

Disliked: Cleanliness
Stayed 7 nights in Mar 2023

8/10 Good

julio, Calabasas

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
CAUTION NOISY CONSTRCTION NEXT DOOR.
CAUTION CONSTRUCTION NEXT DOOR FOR ABOUT THE NEXT YEAR, NOISY ! EXCELLENT LOCATION. Place was very clean. Strange, food was actually good in the restaurant including the buffet breakfast. RICARDO the head waiter in "La Fortuna Restaurant" gave excellent service every night for dinner. Room while clean was really small, not enough light at night. Do NOT get a room with twin beds (this was the only type available when I made my reservation). Beds are Really Small and take up more room in the already cramped room than a single double bed. Bathroom not small but shower really cramped, poorly designed and needed more water pressure. What was annoying was the large group of 100 people for a seminar staying in the hotel that blocked everything, lobby, restaurants, elevators, etc. I found out by asking that this is a regular situation in this hotel 2-3 times a month. Would I stay here again, maybe if no other options. Better options close by like the WYNDHAM and NOVOTEL.
Stayed 7 nights in Mar 2023

4/10 Poor

alex

Travelled with group
Disliked: Amenities, property conditions & facilities
I don’t like the hotel everything older elevator so slow…
Stayed 1 night in Dec 2022

8/10 Good

Georg, Bremen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very friendly personell

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Yuzo

Stayed 1 night in Sep 2022

2/10 Terrible

Wilson

Stayed 1 night in Jul 2022

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is strategically located within a 10 walk to several malls and stores. The hosts/hostesses are very understanding, helpful and friendly
Stayed 3 nights in Apr 2022

10/10 Excellent

Kathia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 7 nights in Apr 2022
Response from Catarina on May 15, 2022
Prezada senhora Kathia, bom dia.. Agradecemos a preferência de hospedar-se conosco e por registrar seu comentário. Muito obrigado por pontuar nosso hotel com nota máxima. Conte sempre com a gente quando estiver na cidade! Cordialmente, Moussa Pedro - Gerente Geral

8/10 Good

Ethan Matheus, Bowie

Liked: Cleanliness, amenities
I was not so happy with the elevator and key card situation. I had to magnetize my key card every time to use the elevator. Except for that everything was fine.
Stayed 3 nights in Mar 2022

10/10 Excellent

Douglas

Stayed 1 night in Mar 2022
Response from Catarina on Jun 19, 2022
Prezado senhor Douglas, boa tarde. Ficamos muito felizes em recebê-lo e perceber, através de sua nota, que lhe proporcionamos uma estada agradável. Obrigado por avaliar nosso hotel com nota 10. Esperamos revê-lo em breve. Cordialmente, Moussa Pedro - Gerente Geral

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
What was unique was the roof top bar/restaurant . Super view, great service and fantastic food.
Stayed 4 nights in Jan 2022

4/10 Poor

Matthew

Disliked: Cleanliness
Poor service and filthy
We were not allowed to use the pool amenities. We asked 2 times and both times we were told no we should have come earlier. The internet was spotty and did not work. The elevator cards did not function well and took 10 times to work. The hose in the bathroom toilet to clean to clean yourself was absolutely disgusting, it had brown and pink fungus on it and looked like it had never ever been cleaned before. I would not stay here again or recommend it to anyone.
Stayed 1 night in Dec 2021

8/10 Good

Tatiana, Los Angeles

Liked: Cleanliness
Great location and staff. The building need updates!
Stayed 7 nights in Dec 2021
Response from Moussa Pedro on Jan 1, 2022
Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Great treatment
Stayed 1 night in Dec 2021

10/10 Excellent

Jose

Stayed 2 nights in Oct 2020

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
The staff has and will always be outstanding! This was a return trip and I won’t stay any other place in São Paulo. The staff was kind; understanding; funny; and full of extraordinary skills in hospitality.
Stayed 6 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Needs an update, but the location is great.
Stayed 1 night in Aug 2021
Response from Moussa Pedro on Aug 10, 2021
Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A equipe de operações da recepção foi incrível; brilhante; e hospitaleiro! Cada dia foi incrível durante minhas interações com eles.
Stayed 5 nights in May 2021
Response from Moussa Pedro - Gerente Geral on May 25, 2021
Muito obrigado por participar do nosso programa de qualidade. Suas impressões são muito importantes para nós! Agradecemos pelo elogio e pelo reconhecimento de nossos esforços em sempre recebe-los com excelência. Esperamos recebe-lo em breve, em sua próxima viagem à São Paulo. Cordialmente, Moussa Pedro - Gerente Geral

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Awesome place for a day or weeks
My stay there was great! The staff was super awesome and friendly! Very close to many things and a few markets nearby to get water, soda, beer...whatever
Stayed 2 nights in Apr 2021
Response from Moussa Pedro on Apr 13, 2021
Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place internet bad at times but that’s Brazil
Stayed 2 nights in Feb 2021
Response from Moussa Pedro on Feb 12, 2021
Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stars need polishing... better options around
Booked this space as a chance to get some work done while in São Paulo as well as being close to Paulista Avenue, it’s shops and local attractions. That’s what this hotel is about really... Despite a comfortable bed, the hotel feels like it was built back in Austin Powers times. It desperately needs a refurbishment. If you are thinking about working from your room be prepared to bring a dongle or use your phone signal for internet. The open network they offer ia not only not secured by a password but also drops every other 10minutes. Those zoom calls will be problematic... The staff needs training. Things like standing up to refill your coffee during breakfast and coming back to your table being emptied before you’re done does not make you feel very welcome. Nor does the security guards and reception staff when you go down to collect an associate for a meeting in your room. They practically physically search the guest even though you just said he/she is with me. “House rules” they say... The star of the show is the general manager, when prompted, Denise was very courteous and responsive. I genuinely wish her the best of lucky getting her team into gear and lifting the level of service provided in the hotel.
Stayed 3 nights in Jan 2021
Response from Moussa Pedro on Jan 12, 2021
Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. Please be informed that investments are being made to increase signal strength and increase the speed of navigation in our WiFi system. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

4/10 Poor

Rodrigues, Chicago

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wi-Fi (specially during night time) didn’t work properly. Had to call many times, EVERY night. The safe box wasn’t working ( I checked in on Sunday), they couldn’t fix over the weekend. Found hair in my bed and also on the bathroom tiles. Specially during a Pandemic unacceptable.
Stayed 6 nights in Nov 2020
Response from Moussa Pedro on Dec 11, 2020
Thank you for participating in our quality program. Your impressions are very important to us! Please be informed that investments are being made to increase signal strength and increase the speed of navigation in our WiFi system. Also your comments about de room have been directed to the responsible managers to improvements. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Terrible Service
We stayed 2 nights. The first night, the A/C was out in the whole building. They didn't even bother to tell us we had to bring it up to them, and then they decided to share it was out in the whole building. The staff was unfriendly and not helpful. Nobody would even acknowledge us or say hi or offer to help. The only positive was the location. But I would not recommend or stay here again.
Stayed 2 nights in Nov 2020
Response from Moussa Pedro on Dec 7, 2020
Thank you for spend a few minutes of your time to detail the events of your last stay. We are sorry to read that your experience was not completely satisfactory. This is not the standard of quality that we wish to offer to our guests. Your comments have been directed to the responsible managers to improvements. We truly hope to have the opportunity to reverse the bad impression and welcome you as you deserve. Best Regards, Moussa Pedro - General Manager

8/10 Good

RUDNEY

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Analicia

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Luis

Liked: Cleanliness, room comfort
One bad employee ruined my stay.
I was very happy when I checked in early and I was able to go to my room right away The ladies at the front desk were super friendly and helped me with everything I needed, they even allowed me to enjoy the free breakfast that morning because I was going to check out at 5:00 am the next day and I wouldn't be able to have breakfast. The room was nice but wi-fi didn't work. The only issues I had with the hotel were, the gentleman working in the afternoon was rude and not friendly at all, and on top of that he didn't wear any mask what I thought it was unacceptable, the other issue was that I left my phone adapter and charger in the bathroom and these items were never found. Location is perfect and the view from the hotel is also great.
Stayed 1 night in Oct 2020
Response from Moussa Pedro on Oct 20, 2020
Dear Guest Thank you for choosing Transamerica International, we were very pleased to see that you enjoyed your stay. Refering the employee in the afternoon, we apologize for the inconvenience, please know that the employee went through new training so that will not happen again. Hope to see you soon. Best Regards Moussa Pedro - Gerente Geral

10/10 Excellent

ALDEMIR

Stayed 1 night in May 2020

8/10 Good

ALDEMIR

Stayed 3 nights in May 2020

10/10 Excellent

Verified traveller

Stayed 9 nights in Jan 2020
Response from Hotel Transamérica Internatinal Plaza on Mar 24, 2020
Olá!! Muito obrigado por participar do nosso programa de qualidade. Suas impressões são muito importantes para nós! Ficamos muito felizes em recebê-lo e perceber, através de seu comentário, que lhe proporcionamos uma estada agradável. Esperamos recebe-lo em breve, em sua próxima viagem à São Paulo. Cordialmente, Moussa Pedro - Gerente Geral

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is very good. Surrounding is safe. Room is spacious. Staffs are friendly.
Stayed 2 nights in Feb 2020
Response from Moussa Pedro - General Manager on Feb 24, 2020
Dear, Thank you very much for participating in our quality program. Your impressions are very important to us! We thank you for the compliment and recognition of our efforts in always receiving you with excellence. We hope to see you soon, on your next trip to São Paulo. Sincerely, Moussa Pedro - General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2020
Response from HOTEL TRANSAMERICA INTERNATIONAL PLAZA on Mar 25, 2020
Esperamos ter a oportunidade de reverter a impressão e que possa estar conosco em breve. Cordialmente Moussa Pedro - Gerente Geral

2/10 Terrible

Wendell

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
VOID THIS PROPERTY.
We were a party of 6 people going to Dao Paulo for a quick vacation. At the beginning the staff was warm, nice and accommodating. We stayed at the hotel for 2 nights without an issue. On thé 3rd day our group expanded to 7 people (we work for an airline) and we upgrade one of the rooms to a suite. They front desk asked us to check out of the one room, surrender our room keys, pay for the upgrade and we could switch rooms which we did. After paying for the room. We were given the key and when about our day. At check out we were accoudés of not paying for our room and they threaten to call the police on us and had security at the door blocking the front door. It was absolutely embarrassing. I have used Hotels.com with properties all over the world and NEVER had an issue. We showed the front desk our online credit card statements through our phone to prove that we paid at first they said it was a mistake. Then they said the agent we spoke to misunderstood because of a language barrier even though his English was just fine, then they say in their system we were never charged. We had to catch our flight and were were going nowhere with the front desk people we paid the bill they said we owe so we would not miss our flight. I work for a major airline and I will make it my mission to let everyone know about my poor experience to everyone I come in contact with. I will never return to this property or chain ever again. lus our room flooded twice and they did absolutely nothing for us
Stayed 2 nights in Feb 2020
Response from Hotel Transamérica International Plaza on Mar 25, 2020
Dear Mr. Wendell, Thank you for choosing Transamerica International Prime as your hotel to stay in São Paulo. As we checked with our staff we would like to clarify that due to the extention of your stay the charge of the last day was correct. We emphasize that all measures were taken to clarify any doubts on your check out. Our main focus is to maintain an excellent attendance and welcoming to all of our guests. Sincerely, Moussa Pedro - Gerente Geral