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Reviews of Novotel Sao Paulo Jaragua

4 out of 5
Novotel Sao Paulo Jaragua
R Martins Fontes 71 Centro, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Nikolas

Disliked: Property conditions & facilities
I had hoped a big hotel like this would get me in early. Nope Crappy room assignment too. Safe didnt work. Key card rarely worked in elevator. Not sound proof. Dirty towels. Thin pillows. Basic room. 70 years old. Slats over windows. Homeless all over. Sadly, this may be the best hotel in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024

6/10 Okay

Suhithi, Alexandria

Liked: Staff & service
Disliked: Property conditions & facilities
The property is older. Windows are not clean. The bathroom sink was cracked. There was a water leak from the bathroom wall. The best aspect was breakfast- lots of choices and very good service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Weifeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Rogerio

Travelled with partner
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
TERRIBLE STAY. NO AIR CONDITIONING
This hotel shouldnt be recommended for now. Huge issues with air condtioning, maintenenace, etc. Mildew on the ceilings of my suite, hot as hell. Cant charge anything to your room. You have tobwalk with your credit card or cash within the hotel. Ridiculous!. Ive never experienced this before. Even room service you have to pay upon delivery. It has seen better days. Great history behind it, queens, presidents, mivie stars stayed here back in the 1950s. But now its not a place i would go back to or recommend. The location is very dangerous. Cant just walk out for a stroll.
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Old Hotel
The hotel is very old and needs upgrades. The personnel in Front Desk is extremely slow.
Stayed 1 night in Nov 2023

10/10 Excellent

Clovis, Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to everything, safe area friendly staff. Great breakfasts and bar.
Stayed 1 night in Nov 2023

8/10 Good

Oseyemi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff was very cold and refused to serve me because I did not speak Portuguese. I thought that was unprofessional as he did not offer to get me sorted. This is the first of many visits for me to get underserved this way. Otherwise, it is my go-to place in SP. I will return again.
Stayed 5 nights in Nov 2023
Response from Alexandre Colussi - Deputy Manager on Nov 18, 2023
Dear Oseyemi,Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Erwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Good Location
Staff was friendly and helpful. The room was clean and spacious. The hotel restaurant was open late and the quality of food was all right. the location is walking distance to the old town.
Stayed 1 night in Sep 2023
Response from Alexandre Colussi - Deputy Manager on Oct 16, 2023
Dear Erwin,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Goodarz

Liked: Amenities, property conditions & facilities
CONS: Air Conditioning (AC) did not work for 2 days. Bed is very uncomfortable and feels like cheap quality mattress. Horrible Guest Policy - No visitors (Friends, Families or people you meet) allowed unless they register and pay a fee right then and there. No power outlets near the bed, and all are only 220V (Most US items are 120V). Exterior windows are extremely dirty and have shutters so you have a limited view. PROS: Junior Suite is very cute and spacious. Best Breakfast out of all the hotels I stayed at in Sao Paulo. Excellent Internet (Was the only hotel I stayed in Sao Paulo that had great consistent internet). Most of the Staff was extremely kind and polite (Manager Vanessa was extremely professional, understanding and polite!) Bathroom's are nice, Shower has excellent water pressure, and great quality shampoo and conditioner.
Stayed 2 nights in Sep 2023
Response from Alexandre Colussi - Deputy Manager on Oct 5, 2023
Dear Goodarz,Thank you for taking the time to tell us about your experience at the Novotel SP Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Lynnette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Alexandre Colussi - Deputy Manager on Oct 5, 2023
Dear Lynnette,We very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

KIRIL

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
a list of things i didnt like, nothing i liked. would not go back.
Stayed 1 night in Sep 2023
Response from Alexandre Colussi - Deputy Manager on Oct 5, 2023
Dear Kiril,Thank you for taking the time to tell us about your experience at the Novotel SP Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL IN SAO PAULO
We have stayed in this property several times. It is close to many restaurants and walkable. The rooms are very comfortable and clean. Hotel is safe and staff is very friendly.
Stayed 6 nights in Aug 2023
Response from Alexandre Colussi - Deputy Manager on Aug 25, 2023
Dear Edwin,We very much appreciate your comments regarding your stay at the Novotel SP Jaragua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Eli

Stayed 1 night in Aug 2023
Response from Alexandre Colussi - Sub Gerente on Sep 8, 2023
Prezada Eli,Agradecemos e ficamos felizes com vossa classificação, esperamos recebê-la em breve.Atenciosamente,

10/10 Excellent

Thamara

Stayed 3 nights in Jul 2023
Response from Alexandre Colussi - Sub Gerente on Aug 21, 2023
Prezada Thamara,Agradecemos e ficamos felizes com vossa classificação, esperamos continuar sendo sua escolha.Atenciosamente,

10/10 Excellent

Guilherme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been staying at this hotel for years and love the downtown São Paulo area. It is still possible to walk around and feel the city.
Stayed 2 nights in May 2023

10/10 Excellent

Luciano

Stayed 3 nights in May 2023

2/10 Terrible

HANTE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: - Room size and cleanliness Cons: - Front desk staff is very rude - Front desk staff is not helpful - Front desk staff no polite - Breakfast is not good - Area is very unsafe - Very dirty surroundings
Stayed 6 nights in Mar 2023

6/10 Okay

Shigeo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe location close to the center but so-so
The best about the Jaragua is its location, which is close to the center of Sao Paulo, and is in a relatively safe residential neighborhood. Nearby there is a really attractive street with nice decorative lighting with fabulous Italian restaurants. (For less pricey places take a short cab ride to 13 de Maio street.) Even closer is a convenient supermarket. The design of the Jaragua hotel is a bit complicated as to go to the restaurant for meals you have to go down to the lobby and then go by escalator to the second floor (third floor for US people). I wish they had explained that at check-in. The breakfast was fabulous with a rich assortment of cold and hot dishes and things that you can order a la carte like tapioca, a healthy omelet type food (not pudding nor eggs). But again, we were not explained this and found by asking. The hot water in the shower was plentiful which was great. The faucet in the facebowl squirted a bit, and was not that plentiful. The air conditioning temperature could not be controlled and we had to turn it on and off. The internet was very good at times but sometimes got cut off. The lights went out for a brief period once during our two-night stay. The restaurant would not deliver drinks to our room and it took a long time to get them at the restaurant. Brazilian time, I guess... Overall, I would stay again for the location and the price. It's fairly good but not a highly luxurious hotel.
Stayed 3 nights in Mar 2023

2/10 Terrible

shahzado

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad . No power first day , bad Wi-Fi , staff is not help full ,
Stayed 3 nights in Mar 2023

10/10 Excellent

EDWIN, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. Hotel is clean and the breakfast buffet very complete.
Stayed 6 nights in Mar 2023

10/10 Excellent

EDWIN, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very friendly and professional. Centrally located in Sao Paulo historic downtown district. Close to restaurants, markets and shopping.
Stayed 4 nights in Jan 2023
Response from Alexandre Colussi - Deputy Manager on Feb 26, 2023
Dear Edwin,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

EDWIN, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quick and easy as well as professional. Guillerme the person who checked us in was very friendly and helpful.
Stayed 1 night in Jan 2023
Response from Alexandre Colussi - Deputy Manager on Feb 26, 2023
Dear Mr Edwin,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2023
Response from Alexandre Colussi - Sub Gerente on Feb 26, 2023
Prezada Sra Kaityn, Agradecemos vossa classificação, esperamos ter a oportunidade de recebê-la em breve.Atenciosamente,

10/10 Excellent

Adnan

2/10 Terrible

James, East Brunswick

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bad receptionists.
Response from Alexandre Colussi - Deputy Manager on Dec 6, 2022
Dear Mr James,Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Mei

Liked: Cleanliness
Disliked: Staff & service
Stay for two days, one night no hot water /no internet at all. So went to receiption to request a free breakfast as compensation, so we got free breakfast
Stayed 2 nights in Nov 2022
Response from Alexandre Colussi - Deputy Manager on Dec 6, 2022
Dear Mei,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Eugenio

Business traveller
Liked: Cleanliness, staff & service
Yes: size of the room, clean. Breakfast: outstanding, everything NO: pressure of the tap water . Regulation of water in the shower. But it worked
Stayed 3 nights in Nov 2022

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price. Good location in downtown. Staff is excellent very helpful especially Victor. Breakfast is also very good. Outside the hotel there are homeless people and some petty criminals so you have to be careful but its nothing to bad. All in all I would recommend this hotel.
Stayed 3 nights in Oct 2022
Response from Alexandre Colussi - Deputy Manager on Oct 23, 2022
Dear Jordan,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2022

10/10 Excellent

EDWIN, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Novotel before and it never disappoints. The rooms are spacious, the staff is very friendly and the maids are helpful. The room is always clean and the beds comfortable. They also offer breakfast (at a cost) and have on site restaurant. There are also restaurants nearby.
Stayed 5 nights in Oct 2022
Response from Alexandre Colussi - Deputy Manager on Oct 23, 2022
Dear Mr Edwin,We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Miguel, FAIRFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2022

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Alexandre Colussi - Sub Gerente on Oct 5, 2022
Prezado Angelo,Agradecemos e ficamos felizes com vossa classificação.Esperamos recebê-lo em breve.Atenciosamente,

8/10 Good

Luciano

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
35 minutes in line for check in. Very slow
Stayed 4 nights in May 2022

8/10 Good

Kassya

Stayed 7 nights in May 2022

2/10 Terrible

Kahae

Stayed 7 nights in May 2022

10/10 Excellent

Renato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team working in this building.
Stayed 1 night in May 2022

8/10 Good

adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, breakfast could be better for the size of the hotel.
Stayed 4 nights in May 2022

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price paid
It's an okay hotel, often long lines in the reception lobby, but very friendly staff. They do their best. Hotel internet is awful though. I would not rely on it if you need to be online to work.
Stayed 4 nights in Apr 2022

2/10 Terrible

Katherine

Stayed 1 night in Apr 2022

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything vas great, staff is super helpful and friendly
Stayed 2 nights in Mar 2022

10/10 Excellent

V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAYING
It was excellent! We loved it.
Stayed 4 nights in Feb 2022
Response from Vinicius Godoy - Customer Experience on Mar 22, 2022
Hello, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

8/10 Good

Rayhanur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, surrounding areas not so good
Overall it was a good stay, only thing I wasn't too keen on was the surrounding area since it was located in downtown Sao Paulo once you're out of the hotel it's not such a nice area.
Stayed 3 nights in Feb 2022
Response from Vinicius Godoy - Customer Experience on Mar 22, 2022
Hi, thanks for rating us. We hope to receive you again soon. Big hug! graciously Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

10/10 Excellent

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Vinicius Godoy - Customer Experience on Mar 1, 2022
Olá Reinhard, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

8/10 Good

Yuichi

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Vinicius Godoy - Customer Experience on Jan 5, 2022
Olá Yuichi, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Vinicius Godoy - Customer Experience on Nov 30, 2021
Olá, muito obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Conventions

10/10 Excellent

Anshul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Vinicius Godoy Customer Experience on Nov 8, 2021
Olá Anshul, muito obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Conventions

10/10 Excellent

Ridamar

Stayed 1 night in Sep 2021
Response from Vinicius Godoy Customer Experience on Sep 29, 2021
Olá Ridamar, muito obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Convention

10/10 Excellent

federico

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay at
Excellent customer service and most of the staff is bilingual
Stayed 5 nights in Sep 2021
Response from Vinicius Godoy Customer Experience on Sep 27, 2021
Dear Federico, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience