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Reviews of Mercure Guarulhos Aeroporto Hotel

3.5 out of 5
Mercure Guarulhos Aeroporto Hotel
Rua Barao De Maua 450 Centro, Guarulhos, SP

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 722 reviews" "
Rating 8 - Good. 283 out of 722 reviews" "
Rating 6 - Okay. 103 out of 722 reviews" "
Rating 4 - Poor. 29 out of 722 reviews" "
Rating 2 - Terrible. 22 out of 722 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would strongly recommend not to stay here as staff is unhelpful, property condition very poor
Stayed 1 night in Apr 2024
Response from Graziela Souza on Apr 11, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

Ali

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel tries to charge extra for early check in , even if 2 hours early Despite requesting early check in on booking
Stayed 1 night in Mar 2024
Response from Graziela Souza on Apr 11, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Pollyana

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Analu Milanese - Coordenadora de Qualidade on Oct 16, 2023
Prezada Sra. Pollyana,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,

10/10 Excellent

Edin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Analu Milanese - Coordenadora de Qualidade on Oct 16, 2023
Prezado Sr. Edin,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,

10/10 Excellent

Washington

Stayed 1 night in Jun 2023

6/10 Okay

Leidy

10/10 Excellent

Luiz Marcelo

Stayed 1 night in Dec 2022

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado Sr. Eduardo.Agradecemos pela classificação.Esperamos recebê-lo em breve.Atenciosamente,

6/10 Okay

Alexandre

Stayed 1 night in Sep 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado Sr. Alexandre,Agradecemos pela classificação. Esperamos recebe-lo em breve.Atenciosamente,

8/10 Good

Yuzo

Stayed 1 night in Aug 2022
Response from Analu Milanese - Coordenadora de Qualidade on Aug 16, 2022
Prezado Sr. Yuzo, Agradecemos por nos classificar. Esperamos recebê-lo em breve para que possa desfrutar novamente de nossas instalações. Atenciosamente,

10/10 Excellent

Aretta

Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on Aug 13, 2022
Prezado hóspede, Agradecemos por nos classificar. Esperamos recebê-lo em breve.

8/10 Good

Daniel

Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado Sr. Daniel,Agradecemos pela classificação positiva.Atenciosamente,

10/10 Excellent

Pradeep

Stayed 1 night in Jun 2022
Response from Analu Milanese on Jun 28, 2022
Dear Pradeep Dhotey, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

10/10 Excellent

Robert

Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,

8/10 Good

Yuzo

Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,

10/10 Excellent

christina

Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,

10/10 Excellent

Jennifer, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the atmosphere and the staff was so friendly. Always service with a smile :). Thank you for an enjoyable stay!!
Stayed 11 nights in Mar 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Dear Ms. Jennifer,We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards,

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado Sr. William,Agradecemos a classificação positiva.Atenciosamente,

10/10 Excellent

Leila

Stayed 1 night in Feb 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos a classificação positiva.Atenciosamente,

8/10 Good

GISELO

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Analu Milanese - Coordenadora de Qualidade on Jan 2, 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, room comfort
Muy buena opción para viajeros que quieran para cerca del aeropuerto, tiene servicio de transporte permanente.
Stayed 1 night in Dec 2021

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, close to downtown, good breakfast and room service.
Stayed 6 nights in Nov 2021

8/10 Good

Cesar

Liked: Cleanliness, room comfort
It was great, fit for purpose
Stayed 1 night in Nov 2021

8/10 Good

Pedro Pereira

Travelled with family
Liked: Cleanliness, room comfort
Short stay
Quick stay one night before taking flight. Best price for family room.
Stayed 1 night in Aug 2021
Response from Luana Cancella on Sep 1, 2021
Dear Mr. Pedro Pereira, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, room comfort
Spacious
Clean and spacious room. Very pleased. Thank you!
Stayed 1 night in Jul 2021
Response from Luana Cancella on Sep 1, 2021
Dear Mr. Daniel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Douglas

Stayed 2 nights in Jul 2021

8/10 Good

Benjie

Business traveller
Liked: Cleanliness, room comfort
Good and affordable stay Nearby GRU airport
Good points: walking distance to supermarket and shopping area. Breakfast, Room and facilities (gym and swimming pool) . Receptionist conversant in English and helpful Need to improve: Elevator speed 😴 , hotel transfer. Only 110volts outlet available. I have move to a nearby hotel just because I need to charge my battery. My charger was not auto volt.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms
Stayed 2 nights in Jun 2021
Response from Luana Cancella on Sep 9, 2021
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Never disappoints. Best hotel to stay close to the airport. Staff is superb as always. Best great cost -benefit hotel in the area of Guarulhos. I never hesitate to book.
Stayed 1 night in Jun 2021

2/10 Terrible

Rafael

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Hotel não funciona ar condicionado eu pedi para trocar ar não queria fazer troca do quarto ..
Stayed 1 night in Jan 2021
Response from Luana Cancella on Feb 12, 2021
Prezado(a) Sr.(a) Rafael Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. Sentimos muito não termos correspondido às suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo(a) num futuro próximo. Sinceramente,

10/10 Excellent

J.T.M.

Liked: Cleanliness, room comfort
Great experience
This hotel to me was very functional. Close to the airport, had everything I needed. The room-service food was very good, and I could swim laps in the pool. It's not the most luxurious place, but great value for money.
Stayed 1 night in Jan 2021
Response from Luana Cancella on Feb 12, 2021
Dear We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

8/10 Good

Deepak

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Izaias

Travelled with family
Liked: Cleanliness, room comfort
good location
Stay in the hotel for 3 days during the Covid 19 pandemic. Very clean place. Staff very friendly and always willing to help. Most important very good location close to gru airport.
Stayed 1 night in Jul 2020
Response from Analu Milanese - Coordenadora de Qualidade on Jul 27, 2020
Dear Mr. Izaias, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020
Response from Coordenadora de Qualidade on Mar 24, 2020
Prezado (a) Sr. (a) hóspede, Apreciamos imensamente seus comentários referente à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2020
Response from Giselle Z - Gerente Geral on Jan 17, 2020
Prezado Hosepde, Agradecemos e ficamos felizes com vossa classificação. Atenciosamente,

10/10 Excellent

Kira, ydbey

Travelled with family and small children
Liked: Cleanliness, amenities
It’s our second time staying in this hotel. Nice hotel and very professional staff. just took us long time waiting fo the shuttle bus due to the communication Everything else is good
Stayed 1 night in Jan 2020
Response from Giselle Z - General Manager on Jan 17, 2020
Dear Kira, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

DraHit

Travelled with partner
Room was very dark and neighborhood is bad mostly industrial area.Room And bedding was not good at all.Airport service was convenient.Could be better.There is a orthodontist office in side the hotel next to receptionist
Stayed 1 night in Oct 2019
Response from Giselle Z - General Manager on Nov 21, 2019
Dear Dra Hit, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Giselle Z - Gerente Geral on Oct 28, 2019
Prezado Hóspede, Agradecemos vossa classificação, esperamos continuar sendo sua escolha em Guarulhos. Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great great service!! I give The food and the people 5 estrellas ! Love the place ! Thanks for all ! Tatiana
Stayed 1 night in Aug 2019
Response from Giselle Z - General Manager on Sep 5, 2019
Dear Tatiana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

10/10 Excellent

Esteban, Ecuador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y transporte al aeropuerto, restaurantes y centro de comercio cerca, zona segura.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Giselle Z - Gerente Geral on Aug 22, 2019
Prezado Hóspede, Agradecemos vossa classificação. Atenciosamente,

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Giselle Z - Gerente Geral on Jul 12, 2019
Prezado Hóspede, Agradecemos vossa classificação. Atenciosamente,

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
I enjoyed my stay, great size of room very comfortable bed and a decent breakfast. Location is convenient rather than good...Sao Paulo.
Stayed 5 nights in Jun 2019
Response from Giselle Z - General Manager on Jun 17, 2019
Dear Mr Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Best hotel in the area. Affordable prices. Staff is very helpful all the time. I always stay there if I have an early departure or late arrival. Do not expect luxury or super new furniture but hotel is clean with good basic services (pool, small fitness center and a restaurant). Recommended
Stayed 1 night in May 2019
Response from Giselle Z - General Manager on May 20, 2019
Dear Mr Hugo, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Giselle Z - Gerente Geral on May 13, 2019
Prezado Sr Rick, Agradecemos vossa classificação. Atenciosamente,

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Giselle Z - Gerente Geral. on Mar 15, 2019
Prezado hóspede, Agradecemos pela classificação positiva. Atenciosamente,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was short, but fine. They also have an airport shuttle.
Stayed 1 night in Feb 2019
Response from Giselle Z - General Manager on Feb 26, 2019
Dear guest, Thank you for comments and positive classification. We hope see you soon.

8/10 Good

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Giselle Z - General Manager on Feb 26, 2019
Dear guest, Thank you for positive classification. We hope see you soon. Sincerely