Interior entrance

Reviews of Melia Ibirapuera

4 out of 5
Melia Ibirapuera
Avenida Ibirapuera, 2534 Moema, São Paulo, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1012 reviews" "
Rating 8 - Good. 301 out of 1012 reviews" "
Rating 6 - Okay. 98 out of 1012 reviews" "
Rating 4 - Poor. 35 out of 1012 reviews" "
Rating 2 - Terrible. 24 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ivylin

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I ever stayed at!
Stayed 3 nights in Feb 2024
Response from Operations Leader on Feb 20, 2024
Dear Mrs. Araujo,We thank you for your visit and affection with Meliá Ibirapuera.It was a pleasure having you with us and we hope to see you soon.Kind Regards,Jennifer Alves

10/10 Excellent

Luciana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect! There are many good restaurants and places to visit nearby.
Stayed 2 nights in Feb 2024
Response from Operations Leader on Feb 20, 2024
Dear Mrs. Leniar,Thank you for choosing the Meliá Ibirapuera as your hotel option in the city of São Paulo.We are very pleased with your feedback and knowing that our location was one of the positive points during your stay.We hope to see you soon.Kind Regards,Jennifer Alves

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Great staff at reception.
Stayed 4 nights in Jan 2024
Response from Operations Leader on Jan 26, 2024
Dear Escalante,Thank you for choosing the Meliá Ibirapuera as your hotel option in São Paulo. We are happy to know that our team welcomed and helped you during your stay at our hotel.See you soon!

10/10 Excellent

Shubha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception very helpful in planning our visit tours around Sao Paolo
Stayed 1 night in Dec 2023
Response from Operations Leader on Jan 26, 2024
Dear Mantri,Thank you for choosing the Meliá Ibirapuera as your hotel option in São Paulo. We are happy to know that our team welcomed and helped you during your stay at our hotel.See you soon!Kind Regards,Jennifer Alves

8/10 Good

Ahmed

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
يوجد فوق السرير غيار علي الحائط
Stayed 2 nights in Jan 2024
Response from Operations Leader on Jan 23, 2024
Dear Ahmed,Thank you for evaluating us! We look forward to your next visit.Kind Regards,Jennifer Alves

6/10 Okay

Howard

Disliked: Property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Líder de Operações on Jan 22, 2024
Prezado Howard,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

FIDEL

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Dec 2023
Response from Operations Leader on Jan 22, 2024
Dear Fidel,We thank you for your kindness towards Meliá Ibirapuera and for your kindness in evaluating us.It was a pleasure having you at our hotel.Kind Regards,Jennifer Alves

8/10 Good

Fernando

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property is old and in need of TLC all around Good locations good service and employees a little pricy for the conditions and annuities
Stayed 3 nights in Dec 2023
Response from Operations Leader on Dec 27, 2023
Dear Mr. Gama,Firstly, I would like to thank you for choosing the Meliá Ibirapuera for your stay in São Paulo. We would also like to thank you for taking part of your time to share with us your impressions about your stay at our hotel.For a future opportunity, I suggest you check out the Grand Premium and Junior Suite categories as they are recently renovated rooms and will better suit your preferences.Kind Regards,Jennifer Alves

10/10 Excellent

Carolina

Stayed 1 night in Nov 2023
Response from Líder de Operações on Dec 5, 2023
Prezada Carolina,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

6/10 Okay

Marcia

Disliked: Cleanliness, amenities, property conditions & facilities
I like the location as it is easy to go to restaurants. CONS: Bathroom with black mold between tiles and maid saying couldn’t clean it at all even when I pointed it and asked for. No service as picking up your luggage when you arrive in front of hotel - but only from inside the hotel to the room. I had one staff very good and helpful and he would get a taxi for me on the street. Staff of this hotel needs training on hospitality and friendliness. Housekeeping refusing to give me a little sachê with soluble coffee saying “this is just a courtesy” and not giving me the coffee that is a courtesy saying they run out of it. I had to ask to the front desk and they gave me the “courtesy” coffee that I use once in the morning. One day the sheets were not put underneath the duvet, so it was late and I had to sleep directly with a rough duvet. Then next day to talk again with that maid to fix it. Then they put a nice bed sheets. Towels harsh and old - really. The last day pillows and bed sheets were sprayed with a fragrance like Gleid. Possible that the maid wanted to care but that fragrance was not good for a restful sleep and also very strong like a synthetic cleaning product smell. So I barely sleep my last night in this hotel. Breakfast was ok having two staff very friendly. The other ones just very serious and not friendly at all. In resume: this hotel could be much better if the administration care to give them training on hospitality.
Stayed 13 nights in Nov 2023
Response from Operations Leader on Dec 5, 2023
Dear Ms. Johanson,Firstly, I would like to thank you for choosing the Meliá Ibirapuera for your stay in São Paulo. Know that your feedback is very important to us, as this way we can constantly improve our services, facilities and service. Thank you very much for taking the time to share with us your impressions about our hotel. I am sorry that you were left with this negative impression, such observations are not part of the quality of service that we work daily to offer our guests. Allow me to inform you that we are already analyzing all the information and have already shared it with the managers of the departments involved to analyze and take corrective measures.We hope you can trust our quality management and return to our hotel.Kind Regards,Jennifer Alves

10/10 Excellent

CLORIS IOANNA, greenville

Stayed 1 night in Nov 2023
Response from Líder de Operações on Dec 15, 2023
Prezada Hóspede,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

LAIZA, Newport Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well trained staff, delicious breakfast, restaurant staff were incredibly accommodating.
Stayed 1 night in Oct 2023
Response from Operations Leader on Oct 18, 2023
Dear Ms. Oliveira,Thank you for choosing Meliá Ibirapuera as your preferred hotel in São Paulo.We are very pleased with your feedback. Thank you for sharing with us.It was a pleasure having you at our hotel. We look forward to your next visit.Kind Regards,Jennifer Alves

10/10 Excellent

Antonio

Stayed 2 nights in Oct 2023
Response from Líder de Operações on Oct 11, 2023
Prezado Antonio,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2023
Response from Líder de Operações on Oct 9, 2023
Prezado Christopher,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Fredrick, Snellville

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023
Response from Equipe Meliá Ibirapuera on Oct 2, 2023
Dear Mr. Robinson,We appreciate all your attention and kindness.We hope to see you soon here at Meliá Ibirapuera.Kind Regards,Meliá Ibirapuera Team

8/10 Good

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, the breakfast was excellent. The neighborhood was lively with good restaurants. There was a drainage issue with the shower.
Stayed 1 night in Sep 2023
Response from Equipe Meliá Ibirapuera on Sep 19, 2023
Dear Ms O'sullivanThank you for visiting the Meliá Ibirapuera and for taking the time to share with us and other travelers some of your incredible experience at our hotel. For us, it is always a pleasure to know that our guests were able to enjoy a great time at our hotel and felt welcomed by our team.Always feel welcome at Meliá Hotels & Resorts.Yours sincerely,Meliá Ibirapuera Team

4/10 Poor

Mario

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Starting with the expected reserves superior room it was nothing like the photo on Expedia, the room was not as large nor did it have a balcony, very misleading. There were long hairs on the bathroom floor, so it was not properly cleaned, the ceiling on the very small shower stall is falling apart, due to the shower head spraying everywhere. I had requested a late check out of two hours and was charged $65.00USD. You cannot leave a credit card for restaurant or incidental charges, you’ll need to pay as you go every time. The breakfast buffet was great on pastries and some fresh fruits and juices but only had watery scrambled eggs and bacon that seemed overly cooked, so is only coffee, fruits and pastries. Overall I will not consider this property again, and do not recommend the same.
Response from Equipe Meliá Ibirapuera on Sep 16, 2023
Dear Mr. Mario,Firstly, we would like to thank you for choosing the Melia Ibirapuera during your stay in São Paulo.Please know that our main objective is to welcome all our guests, we regret that we did not deliver 100% service during your stay with us.Your feedback is very important to us. All departments involved have already been activated to maintain excellence and improvements in our services provided.We hope to be able to count on your trust and welcome you back for a new experience.Yours Sincerely,Meliá Ibirapuera Team

6/10 Okay

Vita

Travelled with partner
Disliked: Staff & service
It is difficule to understend that Hotel Staff want to charge half day charge for one hour early checkin, even they have a rooms available.
Stayed 5 nights in Sep 2023
Response from Equipe Meliá Ibirapuera on Sep 10, 2023
Dear Mr. RadovanovicFirst we would like to thank you for evaluating us, your opinion is important so that we can improve our services.Our actual check-in is at 2pm, when there is availability we can let you in free of charge from 1pm. However, at the time of your arrival, there was an intense movement of other guests leaving and unfortunately, at the time you arrived at the hotel, it would only be possible to enter by charging the early check-in fee.We are sorry that you have had this incident and Meliá Ibirapuera is at your disposal.Yours sincerely,Meliá Ibirapuera Team

8/10 Good

chun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to shopping and Park Ibirapuera. A lot of good dinning place. Staff are friendly. Need to keep bathroom tiles clean, balcony door cannot lock. Elevator key sensor is not function well.
Stayed 3 nights in Sep 2023
Response from Equipe Meliá Ibirapuera on Sep 9, 2023
Dear Mr. ChunThanks for your feedback.We are happy to know that you had a great stay at Meliá Ibirapuera and that our team was a differential in your review.We will replicate all your impressions to our operations teams, so that all issues are resolved as promptly as possible.We look forward to your return to Meliá Ibirapuera.Yours sincerely,Meliá Ibirapuera Team

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, for sure I will come back
Stayed 5 nights in Aug 2023
Response from Equipe Meliá Ibirapuera on Sep 9, 2023
Dear Mr. SimonThank you for your review.We are happy to know that you had a great stay at the Meliá Ibirapuera.We are waiting for your return.Yours Sincerely,Meliá Ibirapuera Team

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff spoke clear English which was helpful The restaurant staff were helpful and always smiling. This was a good location for eating out and exploring
Stayed 3 nights in Aug 2023
Response from Meliá Ibirapuera Team on Sep 5, 2023
Dear Mrs. NelsonThe Meliá Ibirapuera pleases you with your excellent Review.It is gratifying to know that you had a pleasant stay at our hotel due to the staff and facilities, we appreciate your feedback as we know that we have met your expectations.We hope to see you in São Paulo again.Yours sincerely,Meliá Ibirapuera Team

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Líder de Operações on Aug 30, 2023
Prezado David,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness
Lobby is under construction, property is average nothing amazing, location is very good short ride to the airport and very close to the mall, staff is average
Stayed 1 night in Jul 2023
Response from Operations Leader on Jul 17, 2023
Dear Carlos,First of all, I would like to thank you for staying at Meliá Ibirapuera.We are sorry to hear that we were unable to provide you with an experience that met 100% of your expectations. We will continue to strive to provide our guests with the best stay possible.Please allow me to inform you that we are not currently undergoing any renovations or construction, but preventive maintenance in our lobby.Kind Regards,Jennifer Alves

10/10 Excellent

LUIS CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Hotel muito bom, bem localizado, atendimento cortes, cama confortável e banheiro com uma ótima ducha.
Stayed 1 night in Jul 2023
Response from Líder de Operações on Jul 14, 2023
Prezado Luis Carlos,Para nós é um grande saber que o senhor pôde desfrutar de uma ótima experiência em nosso hotel Agradecemos por compartilhar o seu feedback conosco e com os demais viajantes.Esperamos revê-lo em breve.Atenciosamente,Jennifer Alves

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 3 nights in Jun 2023
Response from Líder de Operações on Jun 20, 2023
Prezado Jose,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

8/10 Good

Irving

Stayed 2 nights in May 2023
Response from Líder de Operações on Jun 5, 2023
Irving,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Luiz

Stayed 8 nights in May 2023
Response from Líder de Operações on Jun 20, 2023
Prezado Luiz,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

varma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Melia Ibirapuera were all very helpful and knowledgeable. They helped us get around and were always ready to accommodate! Definitely will be there again !
Stayed 7 nights in Apr 2023
Response from Operations Leader on May 8, 2023
Dear Mrs. Jamunar,Thank you for choosing Meliá Ibirapuera as your hotel option in São Paulo. On behalf of the entire Meliá team, I would like to thank you for sharing your feedback with us, we are all very happy.We hope to see you soon.Kind Regards,Jennifer Alves

8/10 Good

rosana

Stayed 1 night in Apr 2023
Response from Líder de Operações on Apr 29, 2023
Prezada Rosana,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Charles

Stayed 1 night in Apr 2023
Response from Líder de Operações on May 1, 2023
Prezado Charles,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

6/10 Okay

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not what I expected from this chain, had a 1990s prison feel to it
Stayed 3 nights in Mar 2023
Response from Operations Leader on Mar 27, 2023
Dear Mr. Jordan,Thanks for the review. We are sorry that you were left with that impression of our hotel. This type of observation is not part of our quality standard.We hope to be able to count on your confidence and welcome you again for a new experience.Yours sincerely,Jennifer Alves

2/10 Terrible

Nickens

Disliked: Amenities, property conditions & facilities
Paint glasses unclean
Stayed 6 nights in Feb 2023
Response from Operations Leader on Feb 25, 2023
Dear Nickens, First of all, thank you for choosing Melia Ibirapuera during your stay in Sao Paulo.Know that our main objective is to welcome all our guests, we are sorry for not having delivered a 100% service during your stay with us.Your feedback is very important for us to improve our services.We hope to be able to count on your confidence and welcome you again for a new experience.Yours sincerely,Jennifer Alves

10/10 Excellent

Peter, Surfside

Stayed 1 night in Feb 2023
Response from Líder de Operações on Mar 13, 2023
Prezado sr. Peter,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Obada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Bruno

Stayed 3 nights in Dec 2022
Response from Líder de Operações on Jan 4, 2023
Prezado sr. Bruno,Obrigada por nos avaliar! Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

10/10 Excellent

Marcus, Leominsterm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Priscila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, the room is spacious and the staff extremely friendly. I left the "do not disturb" sign for a day, and at night the staff called me asking if I needed anything, since they didn't get a chance to clean my room because of the sign. The hotel key gets deactivated quite often, though, had to go to the front desk 2x to reactivate it in order to get into the elevator. But overall, would definitely recommend the hotel.
Stayed 3 nights in Sep 2022
Response from Operations Leader. on Oct 8, 2022
Dear mrs. Correa,First of all, I would like to thank you for choosing Meliá Ibirapuera for your stay in São Paulo. We also thank you for taking the time to share with us your impressions of your stay at our hotel.We are very happy to know that we have provided you with a satisfactory and pleasant service. Our main objective is to welcome and satisfy the needs of our guests, and it is always a pleasure to know that this goal has been achieved.Always feel welcome to return to our hotel.Yours sincerely,Jennifer AlvesOperations Leader.

2/10 Terrible

YSABEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in very bad shape and conditions. Not very clean, nothing close by
Stayed 5 nights in Aug 2022
Response from Operations Leader on Sep 13, 2022
Dear Mrs. Ysabel,Thank you for sharing with us your opinion about your stay at our hotel. We regret that we were unable to meet your expectations. We hope to be able to welcome you again in an eventual opportunity for a new experience.Yours sincerely,Jennifer Alves

10/10 Excellent

Juan, Tempe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. clean and in a good location
Stayed 3 nights in Aug 2022
Response from Operations Leader on Sep 13, 2022
Dear Mr. Juan,Thanks for rating us! We are glad that our hotel made such a great impression on you.We look forward to your next visit.Yours sincerely,Jennifer Alves

10/10 Excellent

Lincoln

Stayed 1 night in Aug 2022
Response from Líder de Operações. on Aug 30, 2022
Prezado sr. Lincoln,Obrigada por disponibilizar parte do seu tempo nos avaliando. Aguardamos a sua próxima visita.Atenciosamente,Jennifer Alves

8/10 Good

OMIR DIAS DE MORAES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bem localizado café da manhã excelente Estacionamento não incluido na diaria, achei que fosse
Stayed 1 night in Aug 2022
Response from Líder de Operações. on Aug 9, 2022
Prezado sr. Omir, agradecemos por compartilhar conosco suas impressões acerca de sua estada no Meliá Ibirapuera. Ficamos felizes que sua passagem conosco tenha atingido as suas expectativas. O estacionamento tem uma cobrança de diária, sendo que para hóspedes possui um desconto e fica no valor de R$29,40 já com ISS. Atenciosamente, Jennifer Alves

6/10 Okay

Fabio

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Jul 2022
Response from Líder de Operações. on Aug 9, 2022
Prezado sr. Fabio, Obrigada por nos avaliar! Ficamos no aguardo da sua próxima visita. Atenciosamente, Jennifer Alves

10/10 Excellent

Juan

Stayed 1 night in May 2022

4/10 Poor

Marcelo

Disliked: Staff & service, property conditions & facilities
Information was never clear, staff were not conmunicative, and the room s wreaked of sewage. After having had a similar unpleasant first experience at Melia, I am definitely never staying at any Melia hotel again.
Stayed 3 nights in Jul 2022

6/10 Okay

Dayana

Stayed 2 nights in Jun 2022

6/10 Okay

Monica, Santo Domingo

Stayed 1 night in May 2022

8/10 Good

Cem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Chefe de Recepção on May 24, 2022
Olá Cem, Agradecemos por escolher o Meliá Ibirapuera como seu meio de hospedagem em sua recente viagem e por avaliar sua experiência. Esperamos rever-lhe em breve! Atenciosamente, Ricardo Andrade

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean and looks good and modern. The breakfast is excellent. I will definitely stay again.
Stayed 2 nights in Apr 2022
Response from Chefe de Recepção on Apr 28, 2022
Hello Mrs. Rosana, We appreciate you valuation of your stay here at Meliá Ibirapuera's hotel. We hope to see you again soon. Regards, Ricardo Andrade

10/10 Excellent

Gianfranco, Aventura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2022
Response from Chefe de Recepção on Mar 4, 2022
Hello Mr. Gianfranco, We would like to thank you for rating our experience at Meliá Ibirapuera. We appreciate your compliment. See you soon! Ricardo Andrade

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I stayed in the Premium room which was super good! Nice balcony with nice view, really nice toiletries, and the shower worked fine.
Stayed 1 night in Jan 2022
Response from Chefe de Recepção on Jan 21, 2022
Dear Mr. Henry, Thank you for giving us the oportunitty to have you as our guest during your trip to São Paulo. All the Melia Ibirapuera's team feel ver happy you enjoyed and had a good time. We all hope to see you back soon! Regards, Ricardo Andrade