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Reviews of Hotel Restaurant Hamilton

3 out of 5
Hotel Restaurant Hamilton
Calle Francisco Pena Gomez 15, Boca Chica, Santo Domingo

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 126 reviews" "
Rating 8 - Good. 37 out of 126 reviews" "
Rating 6 - Okay. 30 out of 126 reviews" "
Rating 4 - Poor. 11 out of 126 reviews" "
Rating 2 - Terrible. 7 out of 126 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Minyu

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
There are a very noisy place.
Stayed 1 night in Dec 2023

8/10 Good

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nithyastananda

Stayed 2 nights in Oct 2023

2/10 Terrible

william

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from ROBERT on Jul 6, 2023
GRACIAS

8/10 Good

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenience to necessity items
Stayed 2 nights in Mar 2023

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good over all
Stayed 2 nights in Sep 2022
Response from FRANCHESCA DUARTE on Nov 8, 2022
GRACIAS POR SU COMENTARIO NOS AYUDA A MEJORAR

10/10 Excellent

jean

Stayed 1 night in Sep 2022

10/10 Excellent

williamson

Stayed 2 nights in Jul 2022

8/10 Good

Robert E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice place to relax and eat at and enjoy all all the nice peoples
Stayed 2 nights in May 2022
Response from Franchesca Duarte on Jul 13, 2022
gracias por el favor de tu preferencia.

8/10 Good

Carly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Nov 2021
Response from FRANCHESCA DUARTE on Nov 25, 2021
gracias por su comentario.

10/10 Excellent

Carly

Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Rooms are very outdated, bathroom are in bad condition. No elevator so prepare to use stairs..
Stayed 1 night in Jun 2021
Response from Franchesca Duarte on Jun 22, 2021
Gracias por el favor de sus comentarios nos ayuda a mejorar, lamentablemente el hotel estaba lleno es por esto que le tocó una habitación que no era la mejor de todos modos le informamos que estamos remodelando y modernizando las habitaciones para satisfacer las necesidades de nuestros clientes, agradecemos el favor de sus comentarios. esperamos vuelva pronto.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away. The worst that I ever stayed in. Service non existent. No staff. Dirty sheets and cockroaches. This hotel should not be on Expedia.
Stayed 1 night in Jun 2021
Response from Franchesca Duarte on Jun 22, 2021
saludos, Gracias por el favor de su comentario, lamentablemente el hotel estaba lleno y no le tocó la mejor habitación, lamentamos lo sucedido, agradecemos el favor de su preferencia le informamos que estamos remodelando las habitaciones, para adaptarnos más a las necesidades de los clientes, esperamos verlo pronto por el hotel gracias sus comentarios es valioso para nosotros.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Would not recommend bed uncomfortable double instead of a king like listed. Heard a hammer early am. I’m talking 7am!! Heard voices at my door asking for a girl named TASHA all night long. No wash clothes. Air conditioner was ice cold and breakfast was complimentary but eggs were uncooked. If you’re in dire need of a place to sleep and shower then may be! But yeah, no!
Stayed 1 night in Apr 2021
Response from franchesca on Apr 7, 2021
Gracias por el favor de su preferencia nos ayuda a mejorar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service
Thumbs up
Hamilton Hotel is my favorite place to stay in Boca Chica
Stayed 2 nights in Mar 2021
Response from FRANCHESCA DUARTE on Mar 24, 2021
MUCHAS GRACIAS POR EL FAVOR DE SU PREFERENCIA

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Serving staff were great The Pool was out of service
Stayed 3 nights in Feb 2021
Response from FRANCHESCA DUARTE on Mar 24, 2021
Saludos, esperamos que este teniendo un feliz día, la piscina ya esta disponible estaba en reptación por seguridad de sus usuarios, le esperamos pronto.

2/10 Terrible

Fred

Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020
Response from la administración on Dec 3, 2020
gracias por sus comentarios nos ayuda a mejorar.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from franchesca on Dec 3, 2020
gracias por su comentarios nos ayuda a mejorar

10/10 Excellent

Alejandro, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel especially during Quarantine, since the Hotel has a Restaurant,Bar & swimming pool on the 1st floor you’re not stuck in your room after 7pm. You can hangout still eat drink swim, Staff is friendly, food is amazing especially the freshly made pizza.The location is perfect everything is within walking distance.
Stayed 5 nights in Sep 2020
Response from Administracion on Sep 23, 2020
Gracias por el favor de su comentario estamos para serviles un placer.

10/10 Excellent

Abril, Sdq

Travelled with group
Liked: Cleanliness, staff & service, amenities
Francisco best Recepcionist ever, very helpfull ;)
Stayed 1 night in Sep 2020
Response from Administracion on Sep 23, 2020
Gracias, y eso que no conociste a los demas un placer atenderle gracias por su comentario.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is good and nice I’m going to reserve again the next month thanks your service is perfect
Stayed 6 nights in Aug 2020
Response from FRANCHESCA DUARTE on Sep 2, 2020
Gracias por su comentario para nosotros fue un placer atenderle.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service
My Boca chica hotel
The only place I stay in Boca Chica for over 3 years they treat you like family
Stayed 1 night in Jul 2020
Response from franchesca duarte on Aug 5, 2020
Gracias por el favor de su comentario estamos para servirle.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Michele Gravina on Feb 19, 2020
Gracias por su comentario nos ayuda a mejorar.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from FRANCHESCA on Nov 21, 2019
gracias por su comentario, ha sido un placer.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a dump, the pool looks like it has not been cleaned in years. The room was dirty, the cable TV did not work, the shower felt like it had sand over obviously from not being cleaned. The A/C kept on shutting off every 3 minutes. A total disaster! The advertisement photos must be from many years ago because it does nt look like what I saw on-line.
Stayed 1 night in Jun 2019
Response from ADMINISTRACION. on Jul 4, 2019
saludos cordiales, lamentamos los incovenientes con la energia electrica pero no somos responsables de los apagones constantes que la prestadora eléctrica presenta, por eso contamos con plantas para dar un mejor servicio, la piscina se limpia dos veces por semana y se le colocan sus respectivos purificadores de agua ademas de ser bombeada constantemente el agua se ve cristalina, las habitaciones están limpias y se hace servicio de limpieza diario para los clientes que permanecen mas de una noche siempre en el horario de la mañana, nos gustaría que nos escribiera nuevamente con su nombre y día del check-in para verificar la habitación en especifico que se le asigno para tomar las medidas de lugar.... lamentando los inconvenientes nos despedimos cordialmente

4/10 Poor

CWC

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about the property pretty much looks like a 💩 hole but dose the job if your there for a mancation
Stayed 3 nights in Jun 2019
Response from administracion on Jun 12, 2019
Thanks for choosing us

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Everyone was nice and everything was clean Not enough towels no wash rags no irons in the rooms or hair dryers and the show was broken and did not work well ! Also I paid for a king size bed room and was given a queen instead
Stayed 5 nights in Apr 2019
Response from Franchesca Duarte on Apr 30, 2019
Saludos cordiales, gracias por el favor de su preferencia lamentamos los inconvenientes causados a su persona en nuestro hotel trabajamos para mejorar, sus comentarios son valiosos para nosotros, esperamos que vuelva pronto.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, budget friendly, easy and fast check-in and checkout
Stayed 1 night in Jan 2019
Response from administracion on Jan 25, 2019
Buenos dias, gracias por el favor de su comentario, le esperamos pronto

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It’s a simple place. But great for our one night stay after a late arrival at the airport. The free breakfast in the morning was very filling.
Stayed 1 night in Jan 2019
Response from administracion on Jan 25, 2019
Buenos dias, gracias por el favor de su comentario, le esperanmos pronto

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from administracion on Feb 3, 2019
buenos dias, gracias por preferirnos

8/10 Good

Carolyn, New York, NY

Nice hotel for a short stay. Convenient location. Liked the late check in.
Stayed 1 night in Sep 2018

6/10 Okay

pauline, Mississauga ont Canada

Boca chica hotel hamilton
it stated breakfast included. had to pay for my own breakfast. great location
Stayed 1 night in Sep 2018
Response from Franchesca Duarte on Sep 28, 2018
Saludos disculpe los inconvenientes el desayuno esta incluido en la reserva gratis, solo tenia que decir el numero de la habitación recuerde que el horario de desayuno es de 8:00 am a 11:00 am despues es muy probable que alla pasado de la hora para el mismo, de cualquier forma vamos a investigar que paso en su caso... Gracias por su comentario nos ayuda a mejorar, esperando que tenga un feliz resto del día me despido cordialmente,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No AC in the 1st room, poor AC and no control of the temperature in the second room and no towels.
Stayed 2 nights in Mar 2018
Response from Franchesca Duarte on Apr 16, 2018
Saludos. Su comentario nos ayuda a mejorar, todas las habitaciones tienen aire acondicionado, veremos cual es la falla para solucionarlo, recuerde que trabajamos para servirle, gracias por preferirnos.

6/10 Okay

Verified traveller

When i arrived at te hotel there apparently was no reservation made for me by expedia even though i had already paid for the overnight. Luckily the front desk person was able to find a room for me or else i would have been out on the street. The hotel is situated in a busy area so there is lots to do and see..
Stayed 1 night in Dec 2017
Response from ADMINISTRACION on Jan 4, 2018
GRACIAS , POR SU COMENTARIO NOS SIRVE A MEJORAR EL SERVICIO , Y QUE EL HUÉSPEDES SE SIENTAS COMO SI ESTUVIERAS EN SU CASA

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017
Response from ADMINISTRACION on Jan 4, 2018
GRACIAS , POR SU COMENTARIO NOS SIRVE A MEJORAR EL SERVICIO , Y QUE EL HUÉSPEDES SE SIENTAS COMO SI ESTUVIERAS EN SU CASA

8/10 Good

Ronny

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017
Response from ADMINISTRACION on Jan 4, 2018
GRACIAS , POR SU COMENTARIO NOS SIRVE A MEJORAR EL SERVICIO , Y QUE EL HUÉSPEDES SE SIENTAS COMO SI ESTUVIERAS EN SU CASA

8/10 Good

Verified traveller

Liked: Staff & service
Amazing staff
The girls that work there are very welcoming and pleasant. The owners wife, is super humble and friendly
Stayed 11 nights in Oct 2017
Response from Franchesca Duarte. on Nov 28, 2017
thanks for your coments is a pleasure.

8/10 Good

brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Betty, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to the beach
The had no hot water, I booked and paid for hotel online but however at the time of checking inn the hotel refused my credit card and requested all cash payment in full to keep from paying tax on the booking
Stayed 1 night in Aug 2017

4/10 Poor

Julie, Bronx NY

Liked: Cleanliness, room comfort
Disliked: Staff & service
close to shops
Overall this place is just ok if you are there to sleep for a couple of days. I don't think I will be going back the staff were not too friendly and it makes for an uncomfortable experience. The neighborhood is very busy and loud at night. Not good for relaxing.
Stayed 4 nights in Jul 2017

4/10 Poor

carmen, North Carolina

Disliked: Cleanliness, property conditions & facilities, room comfort
Construction zone, not informed to customer.
Construction zone, not informed to customers, really noised. After Construction is a good place to stay.
Stayed 7 nights in Jul 2017

8/10 Good

Troy, Queens, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach..Needs improvements
Close to the beach and supermarket. WiFi was spotty. We were only supplied one set of towels for two people our first night. Each unit should have enough towels for a minimum of two people. Hotel could use a little updating.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel the owner pino is a great friend y recomended full

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Look harder -you do not want to stay here
Madfood. e bed each day, but noticed small tear in fitted sheet. They did not change sheets for 4 days. NO hot water. Internet very poor---often not working at all. Same with air conditioning. Staff marginally helpful and not friendly. Rated it a 3, because restaurant is 4+---very good Italian. Brothel directly across street. Everyone you pass on street will try to sell you something or ask you for money. DO NOT WALK AROUND THIS NEIGHBORHOOD AT NIGHT UNLESS IN LARGE GROUP!!!

6/10 Okay

JEAN G

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
It was fine but they need more variety for breakfast