Forfaits vacances – Santiago

Tout était excellent (février 2026)

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

Pour le prix, c’est vraiment un endroit qui en vaut la peine. Mon seul bémol est l’absence de plage baignable et la nécessité de signer une facture pour toutes les consommations, ce qui rend l’expérience moins fluide. Les repas dans les restaurants sont équivalents ou supérieurs à ce qu’on peut attendre d’un « tout inclus » de ce type, à l’exception peut-être du « meilleur » restaurant qui s’est avéré décevant. Le service est d’une très grande qualité, le personnel aimable, avenant, cordial. La propreté des lieux est supérieure à ce qu’on trouve dans 90% des établissements en Amérique du Nord.

We loved staying here. We appreciate how kind all the staff are! Thank you for going and beyond. The food is very good except on the buffet area. We tried that twice and didn’t like the food. The market is awesome! So many pool options and a beautiful place to stay. Can’t wait to come back

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.