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Reviews of Vitalis Villas

3.5 out of 5
Vitalis Villas
Sabangan Santiago, Santiago, Ilocos

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 77 reviews" "
Rating 8 - Good. 20 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Macrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to relax
A very relaxing place for getaways feels like you’re in Santorini. All amenities are excellent, very clean room with comfy bed, beddings and linens smell clean. Nice huge swimming pool. Their nightly rate comes with good buffet breakfast, lunch and dinner. Excellent service from the staffs and will come back again and stay longer. Thank you Vitalis Villa.
Stayed 2 nights in Mar 2020

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Stayed 1 night in Jan 2020

10/10 Excellent

Aries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture perfect family getaway
Out of the ordinary, Instagram worthy rooms and grounds. Stayed at the two bedroom villa that was wonderfully set to have the master’s bedroom on the main floor and the second bedroom on the lower level. Maze-like stairs completes the Santorini inspired atmosphere. Two pools and a small rocky beach to show off your summer bodies and get the perfect tan! Buffet breakfast, lunch, and dinner always had something for everyone. Staff were all friendly. Definitely coming back!
Stayed 2 nights in Jan 2020

10/10 Excellent

Rene

Stayed 1 night in Nov 2019

10/10 Excellent

Annalyn

Stayed 1 night in Nov 2019

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2019

2/10 Terrible

Traveler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-Unfriendly staff -poor facility -unsanitary (stained all over the foam chair. I requested the staff to replaced or cleaned instead staff just covered it with white sheet.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looks nice and clean closed to the beach very nice view
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome, staffs are all friendly and attentive.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
property is really nice , some staff doesn’t speak english well, a lot of miscommunication.
Stayed 3 nights in Aug 2019
Response from Diane on Sep 5, 2019
Thank you for staying at Vitalis Villas! We are glad that you have a wonderful and satisfying experience with the most exclusive of luxury accommodations perched high on the mountain cliffs overlooking the sea and the beautiful Santiago Cove. We are pleased to provide you with unique accommodation and quality service. We have taken note of your feedback to improve our service. We look forward to welcome you again!

10/10 Excellent

nancy, weschester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Nice and friendly staff. Nice place to relax.
Stayed 1 night in May 2019
Response from Reservations on Sep 5, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Bayani

Liked: Cleanliness, staff & service, room comfort
Maintenance at Vitalis Villas is Underpar
The front office and restaurant staff were exceptional. However, I pointed out that some light bulbs were busted and needed to be changed. Also the bathroom faucet was loose and missing parts to be stable. I called the office and immediately sent someone to look at it and she took pictures of the things that needed to be fixed. Unfortunately nothing was done until we checked out.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Helenita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its goid,We enjoyed our stay in Vitalis Villa,Gid bless
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Superb accommodation
Stayed 1 night in May 2019
Response from The Reservations Manager on Jun 7, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 Good

nancy, weschester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s good. Few concerns when we were there. The lights by the staircase going to our room were busted, the sliding door in our room couldn’t close. Anyway just one call to the front desk, then they were able to fix. Another concern, is the dining area. At dinner time I noticed that the table covers where we seated were filthy. Checked the other tables, were the same. I called the attention of the staff and the manager, they were apologetic somehow. They should not be told by guests about this matter. Flies were all over the food especially by the salad, fruits and bread area. Again, I called the staff attention if they can cover the food before somebody will get sick. The food prepared anyway were excellent. The staff we met and encountered are very polite, courteous and respectful. The place is very relaxing.
Stayed 1 night in May 2019
Response from The Management on May 20, 2019
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
foods the best. no doubt about it... it’s just we encountered an impolite security staff. Don’t know how to pleased people when asking.
Stayed 1 night in May 2019
Response from The Reservations on May 7, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 Okay

Angelito

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the bathroom on the villa I booked not in good condition...
Stayed 1 night in Apr 2019
Response from The Management on May 20, 2019
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foo was superb
Stayed 1 night in Mar 2019
Response from The Reservations on May 2, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from The Reservations on May 2, 2019
Good Day! Thank you for the reviews! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Reservations on May 2, 2019
Good Day! Thank you for the reviews! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The service was excellent and the staff were very accommodating. We arrived at the place early and we don't have a hard time checking-in. The room is very clean and spacious. I love the location of our room which is near the bakery because we can smell the aroma of freshly baked breads and pastries every time we go out of our room. One of the best part of our stay was the buffet which to my surprise, includes breakfast, lunch and dinner. I think I gained a couple of kilos because the food was superb! Will definitely come back.
Stayed 1 night in Mar 2019
Response from The Reservations Manager on Mar 25, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Anne, muntinlupa, ph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place itself it bring you to the country og Greece
Stayed 2 nights in Mar 2019
Response from The Reservations Manager on Mar 25, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santorini in Philippines but it is more fabulous for the courtesy of the staff.
Stayed 1 night in Feb 2019
Response from The Reservations Manager on Mar 8, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for relaxing..
Place, food buffet are great and they have fantastic staff, espicially Kuya Driver of jeep service, front desk personnel and security guard...
Stayed 1 night in Feb 2019
Response from The Reservations Manager on Mar 8, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very nice. We really enjoyed the meals.
Stayed 1 night in Jan 2019
Response from The Reservations Manager on Mar 8, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, food was excellent, awesome place
Stayed 2 nights in Jan 2019
Response from The Reservations on Jan 22, 2019
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from The Reservations Manager on Dec 26, 2018
Good Day! Thank you for the reviews! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feels like you are out of the country
Stayed 1 night in Dec 2018
Response from The Reservations on Dec 26, 2018
Good Day! And Happy Holidays! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has an expansive pool with a beautiful backdrop of the ocean and the mountains. The staff are friendly and there are plenty of things to keep us occupied during our stay. They offered shuttles to transport us to/from the villas and we had access to the White Sands” beach. The golf cart to assist us in transporting our luggage was much appreciated. Having a church and a bakery that serves freshly baked goods are also a nice touch. There is a wide variety of food; although, dinner for the 2nd seating was not refreshed- some were dried up and not refilled. For a facility that is less than five years old, the rooms are not well maintained - curtain rods are falling apart, the floors had numerous chips and scoffs, there were scratch marks and holes on one of the doors and we had water dripping off from the top floor; the refrigerator provided is not cold. The toilet was not working. We did not have water in the entire zone where we had our room and we were not notified. Our room looked like it was not cleaned before we got there as there was still dirt in the shower. We also had to request that the private pool be cleaned. This prompted us to request to be moved to another room which had a bathroom that an odor. Also, wifi access is less than ideal (TV had to be turned on to access WiFi) and the road leading to the resort is under construction.
Stayed 1 night in Dec 2018
Response from The Reservations on Dec 20, 2018
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from The Reservations on Dec 18, 2018
Good Day! Thank you for the reviews! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean very comfortable courteous and reliable staff
Stayed 1 night in Dec 2018
Response from The Reservations Manager on Dec 10, 2018
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Rachel, San Jose, California

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They only thing they need to improve is their phone system. No one picks up at the lobby when we use the room phone but everything else was excellent! We will definitely go back to Vitalis Villa. Very accomodating staff, great food and such a beautiful vacation place!
Stayed 1 night in Sep 2018
Response from The Reservations Manager on Dec 12, 2018
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

10/10 Excellent

Fritzie Lagdao

nice place, good food, but wifi was down during our stay
Stayed 1 night in Nov 2018

8/10 Good

MyleneSaclao, Bakersfield, CA USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vitalis Vitalis: The property itself is very nice. The 2 room villa w/ jacuzzi is very impressive. Its very pricey if you are on a budget, but i think its about right coz full board meals are included in the price. I booked a room in whitesand vitalis too, and the room was also nice w/ balcony & ocean view. If you are on budget, this is the hotel for you. But if you want to experience luxury, your hotel choice would be the vitalis vitalis. Over all experience on both hotels was great. I do recommend both hotels.
Stayed 1 night in Nov 2018
Response from The Reservations Manager on Nov 15, 2018
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

4/10 Poor

priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Oct 2018
Response from The Reservations on Nov 21, 2018
Good day! May we please ask what happened during your stay? Your prompt response will be greatly appreciated

10/10 Excellent

Jennifer Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from The Reservations Manager on Oct 1, 2018
Good Day! Thank you for the review! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not worthy of your money, bad costumer service ,not disable friendly,
Stayed 1 night in Sep 2018

10/10 Excellent

Fedilyn

Looking at the price it’s definitelybexpensive but you’ll get it all back with the buffet breakfast, lunch and dinner especially if you’re a big group
Stayed 1 night in Sep 2018
Response from The Reservations Manager on Oct 1, 2018
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from The Reservations Manager on Aug 21, 2018
Good Day! Thank you for the review! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories
Stayed 1 night in Jul 2018
Response from The Reservations Manager on Oct 1, 2018
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay
Nice stay / clean hotel . We just noticed something , the water in the BR sink taste like seawater. The toilet is very modern but it does not really functioning well. The bar area has excellent view but it’s way too deep @ the bottom of the villas.
Stayed 1 night in Jun 2018
Response from Reservations on Aug 14, 2018
Dear Luis, Good Day! Thank you for the comments! We will take note of your comments and forward it to our Management for proper action. We hope to see you again in the future and God Bless you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from The Reservations Manager on Aug 14, 2018
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful scenery. There was a zipline, and shuttles to the beach with activities. People were friendly, and staff was nice to me. Be a good tipper, it goes a long way.
Stayed 2 nights in Jul 2018
Response from The Reservations Manager on Aug 14, 2018
Dear Martin, Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 Excellent

Margarita, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUSLY AMAZING
Nice hotel looks like Santorini Greece. Staff are super friendly. Food are superb. Nothing negative about this hotel.
Stayed 1 night in Jul 2018
Response from The Reservations Manager on Aug 14, 2018
Dear Margarita, Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was pretty good until we checked out..on our way home, someone called me regarding our payment since we booked via online..they are asking me to give another credit card for them to get our payment.when.i checked the credit card that i used for booking ,our.payment was already credited in my.account .they are asking me several documents to prove that i.already settled the bill..my concern is they should checked that upon check in..
Stayed 1 night in Jun 2018
Response from The Reservations Manager on Aug 14, 2018
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.