Executive Apartment, Kitchenette | Private kitchen
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Reviews of Versalles Suites

3.5 out of 5
Versalles Suites
Callao 2947, Las Condes, Santiago, Region Metropolitana

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 122 reviews" "
Rating 8 - Good. 53 out of 122 reviews" "
Rating 6 - Okay. 33 out of 122 reviews" "
Rating 4 - Poor. 13 out of 122 reviews" "
Rating 2 - Terrible. 7 out of 122 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Fequiere

Stayed 8 nights in Mar 2023

8/10 Good

Richard

Rooms are spacious but the hotel is dated. Breakfast was limited but the hostess was very friendly.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No hot water for minutes. Breakfast not so good. Clean.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place...will back more time for sure
Excellent experience. I'm very happy with the quality of the hotel for the price I paid. Will definitely back with more time to spend in Santiago.
Stayed 1 night in Mar 2018
Response from Versalles Suites on Mar 22, 2018
Gracias por hospedar con nosotros. Hasta una nueva oportunidad. Atte. Versalles Suites

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Acceptable stay, served our needs.
The stay was acceptable. The walls were dirty and in need of cleaning and paint. The curtains and shower curtain were quite dirty, and in need of replacement. The furniture is showing age. There was only one AC for the apartment located in the living room. We needed to run it al day with bedroom doors open. It was a two bedroom, two bath suite which suited our needs well.
Stayed 5 nights in Dec 2017

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, room comfort
Not fancy but clean and well located
Very well located. I had a 2 bedroom appartment with 2 bathrooms - corner room. It was a little bit cramped but it was nice to have a dinning table where we held meetings with colleagues. The appartments in the middle of the building are airier - with one bedroom. Very bright rooms. the balconies are a plus. Clean. could do with some modernization but it did the job. Breakfast is simple but nice and the upper floor including the breakfast room have amazing views. I could not keep my room past checkout time but they keep the luggage.
Stayed 3 nights in Oct 2017

8/10 Good

Derek

Liked: Cleanliness, staff & service
Convenient location large apartments
I always enjoy staying here in these 2 bedroom suites. They give us plenty of room to have meetings and work in the living room of the apartment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It´s a nice flat, in downtown, 3 blocks from de metro, comfortable and clean, with a good breakfast in the upper floor with a nice sightseeing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, excellent location
Very comfortable, great location, safe and conveniente area.

8/10 Good

Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You have better options
You can get a much better hotel around the corner for the same price, or less. Minimal services, bad internet, poor room.

6/10 Okay

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dario, Melbourne

Liked: Cleanliness, staff & service, room comfort
Great location, great value
Stayed at Versalles Suites for 3 nights for work. Great location to move around Santiago, with plenty of shopping and eats at walking distance. Safe area, close to subway. The staff was great and very helpful, will return next time I'm there for work or a short family stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything we needed; metro, malls, restaurants and chiropractor. Nice that it had a refrigerator.

6/10 Okay

Verified traveller

Liked: Staff & service
I didnt lime the installation bus the personal was good

6/10 Okay

Felix, Mexico CIty

NO INTERNET
The hotel is ok. Good if you are traveling with family and like the extra space. But nothing matters, the important thing is there is NO WORKING INTERNET. If this is important for you dont stay here. First they tell you to not use in room, only at lobby as signal is not strong, then the one in the lobby fails, then they give you the password of the restaurant next door. That also fails. In 3 days I pent hours and hours trying to send and receive mey emails, forget about streaming or SKYPE

4/10 Poor

Nigel, Toronto, Canada

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pleasant Hotel, but ........... don't book it.
The suite was very comfortable and well laid out. The view of the Andes and the city was stunning. The promised WIFI did not work for the whole time we were in the hotel. Breakfast was inadequate with canned fruit salad and inedible scrambled eggs. On the other hand the buns were tasty and warm and the coffee was OK. On our last morning breakfast was in shambles. When we arrived there were no buns, no eggs, no meat and cheese, no coffee and no plates. When we asked when the coffee would be ready, the answer was "tomorrow." We waited 15 minutes. There were still no plates, no buns and the coffee was scheduled for the next day. We went to a cafe for breakfast. The staff at reception varied. Some were exceptionally helpful. Others were not. e.g. I checked to see if I could print my boarding pass on the hard wired computers in the lobby. "Yes" They would not print. At which point I was told, "You can only print from the computer on the left." The same staff member forgot to order out cab to the airport. All of these complaints may sound petty, but when they add up they result in a less than pleasant stay.

6/10 Okay

james, Minnesota

Liked: Cleanliness, staff & service
Santiago Stopover
The NICEST people in Santiago. So helpful. Also a wonderful shower,wonderful clean and comfy beds,great neighborhood, nice layout,terrific view from the breakfast room. The place is quite hot in January though and there is no air conditioning in the bedrooms - only in the living room. The kitchen is great but the living room could use some furniture updates. The wi-fi didn't work but they were trying to fix it. They let us keep our luggage there all day after we checked out, printed out our boarding passes and found us great transportation to the airport. Loved France!

8/10 Good

Camilo Ernesto, London

Liked: Cleanliness, room comfort
no swimming pool but good place to stayx,
The placed is located in "las condes" area. An up market neighbourhood where the the national HQ of big businesses are based. The apartments are spacious and the staff are friendly although their English is limited. The swiming pool does not exist any more.... Instead there is a breakfast terrace with a nice view of the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good location and friendly staff
Close to restaurants, shops and transportation. Walking distance to metro (watch out with rush hour), buses and taxis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near the metro.
A nice hotel near the metro in the heart of Providencia. The second bedroom is rather small, but the value is good, the internet is "OK", and the front desk staff is helpful. A nice alternative to the same-old same-old in hotels. (The ladies who run the breakfast every morning are fabulously friendly, too.)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, reasonable setup.
It is a great location, convenient to transit, restaurants, and shopping. The bedrooms are underfurnished and small (esp. one of the bedrooms), and the "king bed" is only a queen, but it is still a nice setup. The "living area" is very large and well-appointed, which is good for a group of computer hackers like my posse. (And wifi is slow, but acceptable even for us.)

4/10 Poor

Antonio, Miami, FL

Disliked: Property conditions & facilities, room comfort
Not a good option
The rooms look nice, but there is a lot of noise and the beds are very bad. I arrived at 10 AM, very tired from a night long trip, and they charged me a full day for giving me the room before 2 PM. I find that terrible, and will never go back to that place. The price was quite expensive for what you get.

8/10 Good

sid, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Versailles Suites Santiago
This hotel is in the Los Condes section of Santiago. It is an easy walk to many nice restaurants, shops and the Metro. The staff was friendly and very helpful. Breakfast included on the 17th floor with a lovely view of the city. We were able to get around on the metro to many attractions, both in town and as far as Concha Y Toro vineyards for the wine tour and tasting. I would stay here again, next time we travel to Santiago. It's about 20 minutes from the airport by cab.
Response from Francisco Quiroga Palma on Jul 26, 2014
Dear Sid, Thanks very much for give us a feedback about your stay in Santiago de Chile and of course allow us the chance to be your host during your stay in Versalles Suites. For your next trip to our city, please let us know if there is something else that we can help you to make your stay memorable with us of course if you decide give us a new opportunity to stay with us once again. Best regards!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
We arrived at this hotel at 01:00 am. It was so filthy we left with our bags in tow and walked the streets of Santiago to find a real hotel. The person at the desk was of no help. Do not even consider this hotel.
Response from Ecommerce on Feb 22, 2014
We feel really worried about your experience in Versalles Suites. We will take all your comments in order to improve the points mentioned, which does not happen very often. Please accept our appologies and if you come back to Santiago, we will feel really appreciative if you give us a second chance to receive you again in our property. Best regards, Versalles Suites.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Over all nice stay and would recommend.
Over all nice stay and would recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
As a 3 1/2 stars and price, I can recommend it. We prepare our own breakfast, it's more comfortable and better. It is clean but the carpet in room would improve with a wash.

8/10 Good

Claudia

Stayed 1 night in Nov 2022

2/10 Terrible

raimundo

Stayed 1 night in Aug 2021

6/10 Okay

Daniel

Liked: Cleanliness, room comfort
No ir en verano
Buena ubicación, tranquila. El personal muy amable, buena limpieza, aunque usan mucho cloro para lavar la ropa y las toallas te mata el olor a cloro. El desayuno escasa variedad de comidas y me toco días de calor, es insoportable el calor en el comedor sin aire , ni ventilador, pobres loa funcionarios. El aire acondicionado en las habitaciones solo hay en el living, en los dormitorios ni ventiladores hay y con días de más de 30 grados tuve que dormir en el sillón del living, si dice aire acondicionado uno supone que es en todo el hotel o por lo menos en todo el apartamento. No se puede ir en verano
Stayed 3 nights in Jan 2019

6/10 Okay

Alfonso

Liked: Cleanliness, staff & service
Sencillo y bien ubicado
Pasamos solo una noche. El personal muy atento y servicial. La ubicacion muy buena. Paisaje hermoso desde la azotea. Echamos de menos aires acondicionados en las habitaciones.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Fancisca

Disliked: Property conditions & facilities
Buen tamaño, mobiliario antiguo. Buena ubicación
Los departamentos son cómodos, amplios,con terraza, buena cocina, buena calefacción y agua caliente abundante , muy bien ubicados .Pero el mobiliario es muy antiguo, camas,colchones, sillones , TV , decoración etc. El equipamiento de cocina , que hay que solicitarlo, muy pobre. No hay escurridor de platos por ejemplo , ollas antiguas , etc. El TV cable del dormitorio principal estaba malo , no pudieron arreglarlo y el del dormitorio 2 también , la solución fue cambiar la TV al living. Aseo muy precario. Desayuno precario.

10/10 Excellent

carolina, Caba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO ESPECTACULAR!!!

10/10 Excellent

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo el lugar.
Stayed 1 night in Mar 2018
Response from Versalles Suites on Mar 22, 2018
Gracias por alojar con nosotros. Hasta una nueva oportunidad. Atte. Versalles Suites

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018
Response from Versalles Suites on May 4, 2018
Gracias por hospedar con nosotros. Hasta una nueva oportunidad. Atte. Versalles Suites.

8/10 Good

Michael Moreira, Brasil

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente custo benefício próximo ao Costanera
Apart Hotel confortável para grupos de 4 pessoas. Café da manhã simples.
Stayed 2 nights in Oct 2017

8/10 Good

Valdo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
A estadia foi boa. Boa localização, limpeza, camas, quartos, calefação. O café da manhã é razoável.Podia ser melhor com sucos e frutas naturais.
Stayed 4 nights in Jul 2017

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2017

10/10 Excellent

Carolina Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Normal
Podrían mejorar la atención calidad del desayuno ( no hay tostadora ). Los sillones del departamento con tapizado roto.falta de decoración

6/10 Okay

Felipe

6/10 Okay

Valdecir

Disliked: Cleanliness
Ótima localização, com restaurantes e bares próximos. Metro muito perto. Os quartos já são antigos, piso muito desgastados.

8/10 Good

Jean haw

Liked: Staff & service

6/10 Okay

Sebastian

Disliked: Staff & service
Hotel viejo y poco acogedor
Departamento viejo y poco acogedor. Caro para el servicio ofrecido.

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lars-Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Gångavstånd till en mängd restauranger och stort shoppingcenter (Costanera Center)

8/10 Good

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cómodo.
Bien. Bastante basico todo. Pero bien.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PEQUEÑAS VACACIONES PARA DISFRUTAR Y DESCANSAR
TODO TAL CUAL LO SUPONIA YA QUE NO ES LA PRIMERA VEZ QUE ME HOSPEDABA EN EL MISMO.