Exterior

Reviews of Sheraton Santiago Hotel and Convention Center

4 out of 5
Sheraton Santiago Hotel and Convention Center
Ave Santa Maria 1742, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 447 reviews" "
Rating 8 - Good. 113 out of 447 reviews" "
Rating 6 - Okay. 61 out of 447 reviews" "
Rating 4 - Poor. 22 out of 447 reviews" "
Rating 2 - Terrible. 27 out of 447 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dingqiu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
major
Stayed 2 nights in Mar 2024
Response from emo on Apr 8, 2024
Muchas Gracias por su visita lo esperamos pronto.SaludosEsteban Mondaca

10/10 Excellent

Dennis

Stayed 2 nights in Mar 2024
Response from emo on Apr 12, 2024
Estimado Dennis, Muchas Gracias por su preferencia, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

2/10 Terrible

Linda

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.
Stayed 3 nights in Mar 2024
Response from emo on Apr 8, 2024
Dear Linda:First of all, I would like to thank you, on behalf of the entire team at the Sheraton Santiago Hotel, for your comments.Only by knowing the opinion of our customers, we can improve our services. We take note of the incident mentioned and believe us we will take the necessary measures to solve the problem.We hope to welcome you on a next occasion so that you can confirm that we have listened to your suggestions.Sincerely,Esteban Mondaca

4/10 Poor

Carolyn

Travelled with group
Disliked: Cleanliness, staff & service
The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.
Stayed 3 nights in Mar 2024
Response from Bruno Carvallo on Mar 22, 2024
Dear Carolyn,On behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback regarding the service we provided during your stay with us. Your evaluation is below our standard and we regret that the perception of the service received has been negative, which is why your comments have been transferred to the areas involved to make sure that these incidents do not happen again. Hoping you have a great day, thank you once again for your time and for choosing to stay with us.Kind regards,

10/10 Excellent

Donald

Travelled with family
Incredible staff in a beautiful place
Stayed 1 night in Mar 2024
Response from Bruno Carvallo on Mar 22, 2024
Dear DonaldAlong with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Stayed 2 nights in Jan 2024
Response from Bruno Carvallo on Mar 18, 2024
Dear Lori,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.
Stayed 2 nights in Feb 2024
Response from emo on Apr 8, 2024
Dear Michael:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We are proud to know that our services and facilities met your expectations and that our efforts to make your stay comfortable and enjoyable were successful. Our team works hard to ensure that every guest feels at home and we are glad that you experienced this during your stay.We thank you for your positive comments about our location, decor and the service we provide. We will let our entire team know that your efforts did not go unnoticed and that your stay was memorable for you.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards,Esteban Mondaca

10/10 Excellent

Birgitte

Travelled with partner
Liked: Amenities
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from emo on Apr 8, 2024
Dear Birgitte:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards.Esteban Mondaca

10/10 Excellent

Harriette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from emo on Apr 8, 2024
Muchas Gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Ray

Stayed 2 nights in Jan 2024
Response from Bruno Carvallo on Mar 20, 2024
Dear Ray,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

6/10 Okay

Larry, Kelowna

Travelled with group
Liked: Cleanliness, amenities
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Carlos, Etobicoke

Stayed 2 nights in Dec 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Stayed 3 nights in Dec 2023

10/10 Excellent

Blanca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperaba más
Esperaba más del hotel. Pensé que sería más lujoso por el precio.
Stayed 3 nights in Oct 2023

6/10 Okay

Enrico

Stayed 2 nights in Oct 2023

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, my room had problems with tv
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was very helpful and kind. With my sister we really enjoyed our stay. Breakfast excellent!! 😅 Hope to come back soon. Ps: even with a confusion about parking price, they fixed it as soon as possible and gave us a solution.
Stayed 2 nights in Jul 2023

10/10 Excellent

karishma rohitkumar, metairie

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was inconsistent and thermostat temperature was not setting correctly despite of a technician examining and repairing. All Staff members were very helpful.
Stayed 6 nights in Jun 2023

2/10 Terrible

Kamila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
I was charged for taxes even though I’m not a Chilean citizen!!
Stayed 1 night in Jun 2023

6/10 Okay

Valerie

Liked: Staff & service, amenities
This was my second stay in 10 days and since they do not take anything but a credit card for incidentals they were willing to take cash payment for the entire stay. My room had no coffee service which I find very unacceptable especially since ALL hotels I have stayed in do. I had to ask for an iron since it was missing. The hotel was making some alterations and was very noisy during the afternoons. I feel they should have discounted every persons daily room charge for the noisy conditions.
Stayed 2 nights in May 2023

10/10 Excellent

PRANAV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

DANIEL

Stayed 1 night in Mar 2023

10/10 Excellent

Joseph, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Sheraton was wonderful.
Stayed 2 nights in Mar 2023

10/10 Excellent

gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable experience
Thanks to Sheraton for making my experience so wonderful. The staff was welcoming and took care of all my needs. I also celebrated my dad's birthday and I am amazed at the attention to the details of this event.
Stayed 2 nights in Mar 2023

10/10 Excellent

Cheryl

Stayed 2 nights in Mar 2023

6/10 Okay

Claudia, Lakewood

Liked: Cleanliness, staff & service
Second summer staying at the Sheraton in Santiago. Air conditioner was at the lowest setting in the room & the room was still hot.
Stayed 3 nights in Feb 2023
Response from Valeria Camino, Guest Relations Executive on Mar 17, 2023
Estimada Claudia, Muchas gracias por su observación, es a traves d elos comentarios que seguimos mejorando, Sin duda se compartira sus comentarios con el area de Ingeniería, para ver la solucion y no se vuelva a repetirReciba un cordial saludo,

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!
Stayed 2 nights in Jan 2023
Response from Valeria Camino, Guest Relations Executive on Mar 17, 2023
Dear Mrs. Caroline,Thank you very much for sharing your recent experience with us. We are glad to know that we met each of your expectations while you were staying with us. Your comments are essential to continue creating memorable moments for our guests. Kind regards

10/10 Excellent

Robert, Mound

Stayed 1 night in Jan 2023

10/10 Excellent

Harold, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Jackeline

Travelled with family
Disliked: Staff & service, amenities
The location it was good area. The customer services at the front desk was poor. I did not recommend for new years 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Carlos

Travelled with family and small children
Disliked: Staff & service, amenities
The service and the food at the New years buffet on the ground floor was very bad! New Years celebration was excellent.

8/10 Good

Cheryel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Eileen

Travelled with family
Liked: Cleanliness, staff & service
The staff were friendly. The hotel was likely built in the 70s and the part I was in was outdated and the rooms very small given the cost. Also hotel is quite isolated from the city and not easy to access downtown.

10/10 Excellent

Harvey, Halesowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly and helpful staff
Stayed 1 night in Dec 2022

6/10 Okay

Jyothi

Liked: Cleanliness
Accommodation was ok. A/C did not work in the room. There was no coffee maker or microwave in the room. I expected more for the amount they charge.
Stayed 2 nights in Dec 2022

10/10 Excellent

Raul

Stayed 1 night in Nov 2022

10/10 Excellent

Michele

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
The service was excellent. The bed comfortable and bathroom clean. The breakfast was amazing and we sat by the pool which was beautiful. Would definitely return!
Stayed 2 nights in Nov 2022

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

6/10 Okay

Eduardo

Stayed 1 night in Oct 2022

8/10 Good

Belkis

Stayed 4 nights in Oct 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing and the staff was top notch. The best hotel you can stay at in Chile. The food was some of the best around at the hotel.
Stayed 16 nights in Jul 2022

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022