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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe

Guest reviews

4.1 out of 5 Very good
203 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Map

Explore the area

Popular LocationSculpture Park10 min walk
Popular LocationGran Torre Santiago20 min walk
Popular LocationSan Cristobal Hill9 min drive
AirportSantiago (SCL-Arturo Merino Benitez)17 min drive

Choose dates to view prices

  • Classic Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 2
    More detailsClassic Room, 1 King Bed, City View
  • Classic Room, 2 Single Beds, City View

    Room amenities

    • City view
    • Sleeps 2
    More detailsClassic Room, 2 Single Beds, City View
  • Classic Room, 1 King Bed, Pool View

    Room amenities

    • Sleeps 2
    More detailsClassic Room, 1 King Bed, Pool View
  • Classic Room, 2 Single Beds, Pool View

    Room amenities

    • Sleeps 2
    More detailsClassic Room, 2 Single Beds, Pool View
  • Superior Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, City View
  • Superior Room, 2 Single Beds, City View

    Room amenities

    • City view
    • Sleeps 3
    More detailsSuperior Room, 2 Single Beds, City View
  • Superior Room, 1 King Bed, Pool View

    Room amenities

    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Pool View
  • Superior Room, 2 Single Beds, Pool View

    Room amenities

    • Sleeps 3
    More detailsSuperior Room, 2 Single Beds, Pool View
  • Club Room, 1 King Bed, Business Lounge Access, City View

    Room amenities

    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Business Lounge Access, City View
  • Club Room, Business Lounge Access, View

    Room amenities

    • City view
    • Sleeps 3
    More detailsClub Room, Business Lounge Access, View
  • Executive Suite, 1 Bedroom, Business Lounge Access

    Room amenities

    • City view
    • Sleeps 4
    More detailsExecutive Suite, 1 Bedroom, Business Lounge Access
  • Club Suite, 1 Bedroom, Business Lounge Access

    Room amenities

    • Sleeps 3
    More detailsClub Suite, 1 Bedroom, Business Lounge Access

About this area

Santiago

Located in Santiago, Sheraton Santiago Hotel and Convention Center is connected to the convention centre. Sculpture Park and Nescafé Theater of The Arts are cultural highlights, and some of the area's attractions include Chilean National Zoo and National History Museum. Travelling with kids? Consider KidZania Santiago, or check out an event or a game at Movistar Arena. Spend some time exploring the area's activities, including golfing.
Visit our Santiago travel guide
View in a map
Popular Location

What's nearby

  • Sculpture Park - 10 min walk
  • Clinica Santa Maria - 19 min walk
  • Gran Torre Santiago - 20 min walk
  • Costanera Center - 8 min drive
  • San Cristobal Hill - 9 min drive

Getting around

  • Santiago Central Station - 8 min drive
  • Pedro de Valdivia Station - 12 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • El Jardin Coffee Shop — 1 min walk
  • El Bohio — 1 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Luxury hotel connected to the convention centre in Santiago with 4 restaurants
4 restaurants, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 3 bars/lounges, a coffee shop/café and a snack bar/deli are on-site. All 379 rooms offer comforts such as Select Comfort beds and premium bedding, plus 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include wireless Internet access (surcharge), wired Internet (surcharge) and minibars.
Sheraton Santiago Hotel and Convention Center offers 379 forms of accommodation with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Santiago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: CLP 15000 per day
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (7575 square feet)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Renovations and closures

This property is closed from 30 March 2020 to 18 October 2020 (dates subject to change).
The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):
  • Fitness facilities
  • One of the swimming pools
  • Sauna
The following facilities will be closed during March and April:
  • Fitness facilities
  • One of the swimming pools
  • Sauna
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 30000.0 per stay.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CLP 56222335000
  • Christmas Eve (24 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 56222335000
  • New Year's Eve (31 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: CLP 56222335000
  • Valentine's Day (14 February) Gala Dinner per child: CLP 56222335000 (from 18 to 18 years old)
  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self-parking fee: CLP 15000 per day
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sheraton Santiago Hotel
Sheraton Santiago
Santiago Sheraton
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Can I cancel my reservation for free at Sheraton Santiago Hotel and Convention Center and receive a full refund?
Yes, Sheraton Santiago Hotel and Convention Center offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Santiago Hotel and Convention Center cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?
As of Sep 23, 2020, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Oct 23, 2020 start from CA $166, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Santiago Hotel and Convention Center have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool.
Is Sheraton Santiago Hotel and Convention Center pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sheraton Santiago Hotel and Convention Center?
Self-parking is available for CLP 15000 per day.
What time is check-in at Sheraton Santiago Hotel and Convention Center?
Check-in is from 3:00 PM to midnight.
What time is check-out at Sheraton Santiago Hotel and Convention Center?
Checkout is at noon.
Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.
Where is Sheraton Santiago Hotel and Convention Center located?
This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Uruguay Park, Costanera Center and Clinica Santa Maria. Plaza de Armas is 2.5 mi (4 km) away. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.
4.1
Very good
203 reviews
5 - Excellent
91
4 - Good
63
3 - Okay
27
2 - Poor
13
1 - Terrible
9

4.2/5

Cleanliness

4.1/5

Staff & service

4.3/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Sad face IconDisliked: Cleanliness, staff & service
Ok, but not a five-star hotel
I stayed here the firs week of March 2020. The location was fine. I am a female staying alone in the hotel and I was given a room at the very end of the hallway right by the emergency exit door (back of the hotel). The hotel looked tired. Hallway down to my room could have a vacuum run up and down. I bought some postcards to mail back to my family. Bought stamps too. Asked the Concierge where I could mail them. I was told for a fee, YES FOR A FEE $$$ - they would drop them in the mail for me. Staff was not very friendly either. Just disappointed with the hotel. I would not stay here again.
Stayed 6 nights in Feb 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2020

5/5 Excellent

Stayed 1 night in Mar 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
First overnight stay in Chile's capital a breeze
As I've said many times in my hotel reviews, the key to a great guest experience is the hotel's staff. Sheraton Santiago's hotel staff knows how to treat their guests: very well indeed, from check-in to food and bar service, to concierge assistance, to check-out. A few things I was surprised to see: 1. Key card issuance performed at a separate desk from reception; 2. the shower was a separate enclosure like a large phone booth; 3. the hotel was located at the base of San Cristobal hill; and 4. buffet breakfast was served at poolside.
Stayed 2 nights in Feb 2020

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