Featured Image Lobby Lobby Lobby Lounge Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Area Living Area Living Area Bathroom Indoor Pool Indoor Pool Indoor Pool Fitness Studio Sports Facility Property Amenity Dining Restaurant Restaurant Restaurant Hotel Lounge Ballroom Ballroom Banquet Hall Hallway Hallway Hallway Hallway Hallway Hallway Hallway Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Business Center Business Center Business Center Hotel Front - Evening/Night Outdoor Dining Outdoor Dining Outdoor Dining Terrace/Patio Terrace/Patio Terrace/Patio Fountain Exterior View from Hotel
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Room type

Classic Room

Max Occupancy: 2 guests (up to 1 child)

Club Floor

Max Occupancy: 3 guests (up to 2 children)

Junior Suite

Max Occupancy: 2 guests (up to 1 child)

Get an overview of this hotelFamily-friendly Santiago hotel in Providencia with 4 restaurants

Location

This family-friendly Santiago hotel is located in the mountains, within a 15-minute walk of Sculpture Park and Sernatur. San Cristobal Hill and Palacio de la Moneda are also within 3 mi (5 km).

Hotel Features

4 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Self parking is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite.

Room Amenities

All 379 rooms feature comforts like Select Comfort beds and premium bedding, while conveniences include sitting areas and coffee makers. 24-hour room service and WiFi are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool and a seasonal outdoor pool, Sheraton Santiago Hotel and Convention Center provides a sauna and a steam room. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. High-speed wired and wireless Internet access is available for a surcharge.

This 4.5-star property offers access to a business center, limo/town car service, and meeting rooms. Event facilities measuring 7575 square feet (704 square meters) include conference space. This luxury hotel also offers a children's pool, a fitness center, and tour/ticket assistance. For a surcharge, the property provides an area shuttle within 50 km and a roundtrip airport shuttle (available 24 hours). Onsite self parking is complimentary.

Sheraton Santiago Hotel and Convention Center is a smoke-free property.

  • Tours/ticket assistance 
  • Babysitting or childcare (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Conference space size (meters) - 704 
  • Number of meeting rooms - 15 
  • Area shuttle (surcharge) 
  • Conference space size (feet) - 7575 
  • Snack bar/deli 
  • Luggage storage 
  • Free grocery shopping service 
  • WiFi (surcharge) 
  • Limo or Town Car service available 
  • Wedding services 
  • Outdoor seasonal pool 
  • Elevator/lift 
  • Hair salon 
  • ATM/banking 
  • Gift shops or newsstand 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Laundry facilities 
  • Television in lobby 
  • Coffee/tea in lobby 
  • Children's pool 
  • Steam room 
  • Sauna 
  • Spa treatment room(s) 
  • Fitness facilities 
  • Conference space 
  • Meeting rooms 
  • Business center 
  • Multilingual staff 
  • 24-hour front desk 
  • Total number of rooms - 379 
  • Dry cleaning/laundry service 
  • Concierge services 
  • Number of floors - 7 
  • Bar/lounge 
  • Coffee shop or café 
  • Free self parking 
  • Number of restaurants - 4 
  • Smoke-free property 
  • Breakfast available (surcharge) 
  • Wired (high-speed) Internet access - surcharge 
  • Indoor pool 
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Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Children's pool  
  • Rollaway/extra beds available  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( 7240 CLP per day ), Wired internet access ( 7240 CLP per day )

Available in some public areas: Wireless internet access ( 7240 CLP per day ), Wired high-speed internet ( 7240 CLP per day )

Parking

Free self parking

Room Amenities

  • Free cribs/infant beds 
  • Desk 
  • Private bathroom 
  • Bathrobes 
  • Premium TV channels 
  • Blackout drapes/curtains 
  • In-room childcare (surcharge) 
  • Shower only 
  • Turndown service 
  • In-room safe (laptop compatible) 
  • Separate sitting area 
  • Pay movies 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Sleep Number by Select Comfort mattress 
  • Coffee/tea maker 
  • Premium bedding 
  • Room service (24 hours) 
  • Hair dryer 
  • Air conditioning 
  • Climate control 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Free toiletries 
  • Cable TV service 
  • Iron/ironing board 
  • Rollaway/extra beds available 
  • LCD TV 
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11:30 AM.

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.

El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered.

El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

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Nearby Things to Do

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby 
  • Golfing nearby 
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • Accessible parking 
  • In-room accessibility 
  • Braille or raised signage 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is 1 PM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service dogs are allowed

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Fees

You'll be asked to pay the following charges at the hotel:
  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CLP 9.652 per person (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): CLP 7240 per day (rates may vary)
  • Fee for wireless Internet in public areas: CLP 7240 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: CLP 7240 per day (rates may vary)
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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