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Sheraton Santiago Hotel and Convention Center

Star Rating
4.5 out of 5

Information

Reviews

4.0 / 5Very Good
169 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Sculpture Park
    10 min walk
  • Popular Location
    Clinica Santa Maria
    19 min walk
  • Popular Location
    San Cristobal Hill
    9 min drive
  • Airport
    Santiago (SCL-Arturo Merino Benitez)
    17 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Classic Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Classic Room, 2 Single Beds, City View

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Classic Room, 2 Single Beds, Pool View

    Room Amenities

    • Sleeps 2
    More details
  • Classic Room, 1 King Bed, Pool View

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, 1 King Bed, Pool View

    Room Amenities

    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Superior Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed, Business Lounge Access, City View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds, Pool View

    Room Amenities

    • Sleeps 3
    More details
  • Club Room, Business Lounge Access, View

    Room Amenities

    • Sleeps 3
    More details
  • Executive Suite, 1 Bedroom, Business Lounge Access

    Room Amenities

    • Sleeps 4
    More details
  • Club Suite, 1 Bedroom, Business Lounge Access

    Room Amenities

    • Sleeps 3
    More details

About this area

Santiago

Located in Santiago, Sheraton Santiago Hotel and Convention Center is in the business district and connected to the convention centre. Santiago Town Square and Plaza de la Constitucion are notable landmarks, and the area's natural beauty can be seen at San Cristobal Hill and O'Higgins Park. Looking to enjoy an event or a game? See what's going on at National Stadium or Estadio Monumental David Arellano.

What's nearby

  • Popular Location
    Sculpture Park - 10 min walk
  • Popular Location
    Clinica Santa Maria - 19 min walk
  • Popular Location
    Costanera Center - 2 min drive
  • Popular Location
    Chilean National Zoo - 3 min drive
  • Popular Location
    San Cristobal Hill - 9 min drive

Getting around

  • Santiago Central Station - 8 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive

Restaurants

  • Where to eat
  • El Jardin Coffee Shop – Coffee shop offering international cuisine. Serves lunch, dinner and light fare.
  • El Bohio – Poolside restaurant with a bar offering international cuisine. Serves lunch and dinner.
  • Lobby Bar – Cocktail bar. Serves light fare.
  • El Cid Restaurant – Al fresco dining restaurant offering international cuisine. Serves lunch, dinner and light fare.

About this property

Sheraton Santiago Hotel and Convention Center

Luxury hotel connected to the convention centre in Santiago with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has ski-in/ski-out access and an indoor pool. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges and a 24-hour health club are on-site. All 379 rooms offer comforts such as Select Comfort beds and premium bedding, plus 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include wireless Internet access (surcharge), wired Internet (surcharge) and minibars.
Sheraton Santiago Hotel and Convention Center offers 379 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Renovations and closures

The following facilities will be closed from 30 December 2019 until 01 January 2020 (dates subject to change):
  • Swimming pool
  • One of the swimming pools
The following facilities are closed on Monday:
  • Indoor pool

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

Payment types at the property

Diners ClubMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self-parking fee: CLP 15000 per day
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Only registered guests are allowed in the guest rooms.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: CLP 15000 per day
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour health club
  • 2 outdoor tennis courts
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski-in/ski-out access
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (7575 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • pay films
  • premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Nearby things to do

Activities

Where to eat

4.0

Very Good

5 - Excellent
73
4 - Good
57
3 - Okay
21
2 - Mediocre
10
1 - Poor
8
4.2
Cleanliness
4.2
Service and Staff
4.6
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool area in evening with crepuscule blue sky and good conversation is wonderful. Trying to get chair side service out there was difficult, had to search inside lobby and get conflicting info on how to order and where for about twenty minutes. Other than that perfect.

Stayed 1 night in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very caring, friendly and professional. Coming to the hotel after a long trip was like to be at a home away from home.

Stayed 1 night in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the pool area. Room is not huge but very functional with lots of storage space. Very comfortable hotel for a conference. There are lots of bars and restaurants about a 12 min walk away in the Providencia neighbourhood.

Stayed 4 nights in Aug. 2019

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