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Reviews of Santiago Suite Apartment

3.5 out of 5
Santiago Suite Apartment
Merced 562, Santiago, Region Metropolitana

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 134 reviews" "
Rating 8 - Good. 62 out of 134 reviews" "
Rating 6 - Okay. 25 out of 134 reviews" "
Rating 4 - Poor. 4 out of 134 reviews" "
Rating 2 - Terrible. 6 out of 134 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to get directions from the security desk. The room was fine, just hot and did not have AC as advertised.
Stayed 6 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Poor Customer Service
Tried to contact prior to my departure- not very responsive. Was not able to check-in by 9:30pm but couldn’t reach anyone to let then know. Wasn’t able to get any money back.
Stayed 1 night in Feb 2019
Response from Hotel Tremo Bellavista on Feb 22, 2019
GRACIAS POR TOMARSE SU TIEMPO PARA DEJARNOS SU COMENTARIO Y EVALUARNOS EN CUANTO A QUE DEBEMOS MEJORAR, QUE INDUDABLEMENTE PARA NOSOTROS ES IMPORTANTE; Y ASÍ SEGUIR MANTENIENDO EL BUEN SERVICIO Y CALIDAD DEL MISMO.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the location!!! The metro was close by and the supermarket is right downstairs. The staff was very helpful, too!!! We had a wonderful time!!!
Stayed 6 nights in Nov 2018
Response from Staff Santiago Suite Apartment on Nov 18, 2018
Good morning, Dear Mabel, Receive a warm greeting from all the team that works at Santiago Suite Apartment. We appreciate the time it has taken to qualify us and tell us your experience during your stay at our headquarters. Without a doubt, it motivates us to continue providing the best service and commits us even more to continue providing quality accommodation and comfort as the one that characterizes us. We hope you had a good return home. Best regards, Staff Santiago Suite Apartment

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience!!!
Firstly. On arrival the place is very hard to find. It is basically in a very large apartment complex. I asked at security for santiago suites and security (who spoke no English at all) directed me towards a door 20 metres down and said 8th floor. That door led to tower a and tower b both with 22 floors of residential apartments. After trying both 8th floors there was still no sign. I went back out and after another couple of minutes I managed to get room822 out of the security. I went up and knocked on the door and finally found the office. Check in was slow and when I went to pay by card they said there was a 19% charge for cards. I paid in cash. I got the code for our room which was on the top floor of the other tower so we lugged our bags over only to find the code didn t work. After another trip back and forth we finally got into our room, approx 45 mins after arriving. It is astonishing that there absolutely no signs for the office either at the entrance, in the building, in the lifts or even on the door of room822. The apt was fine but in disrepair (A/c didn t work properly, sliding door broken, shower head blocked, blinds broken) and the kitchen lacked vital things to make it worthwhile using it (e.g. any cleaning equipment, dish cloths etc). To make matters worse the electricity in the building went out from 9pm to 8am on our last night (although presumably that wasn't their fault). Location is good but otherwise would not recommend .
Response from Felipe on May 25, 2017
Dear Guest: We are very sorry for all the inconvenience that you experienced in the complex where is located Santiago Suite Apartment. Sadly we are not allowed to put signs around the building with our logo, but there is an email where you can reach us anytime beefore your arriving to get any answer to your questions and of course to guide you with any other tip to get as soon as possible to the reception. It is important to say that we count with housekeeping from monday to saturday from 9:30 to 17:30 and reception works 24 hours a day. For last but not least the problem with the electricity is out of our hands, it was a problem outside the building where you were located. We recomend you next time to get in touch with our crew to get the most information possible prior your arrival. Thank you again for chosing us. Best regards,

8/10 Good

pete, vaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maid service
Maid service would come and knock at 9-10am, I asked to not be bothered until after 12pm if possible would come every half hour until I just said please don't come back until tomorrow. This happened a few days, I did not like being bothered yet the maid kept coming back and then made a face when I told her not to return as in I had wasted her time.
Response from Adriana Romero on Mar 18, 2017
Good Afternoon Dear; Thanks for your comments and suggestions, will be taken into account for future opportunities and thus be able to improve on the service. We always care about the well-being of the guest and we always want the rooms to be in optimum condition. I hope to return to have a future stay in our facilities. I hope you have a happy weekend. Sincerely Adriana Romero

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the apartment. We rented a small unit but have everything we need. House keeping everyday except Sunday. Central located and easy access to public transport
Response from General Manager on Dec 18, 2016
Dear Guest thanks for your comments. We hope enjoy again of your visit soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
They charged us more than the rate displayed on hotels.com by ~20%
Response from General Manager on Sep 7, 2016
Hello Sr. We already explained to you that when you use credit card we have to charge 19 % for the Chilean tax . We apologize for the inconvenience . Administration

8/10 Good

Evan, Halifax Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in the heart of downtown
Very convenient location close to Santiago sights, museums and shopping. Fully equipped kitchen and supermarket next door, several nice restaurants in the immediate vicinity. 24/7 reception operated out of an apartment, making it a little harder to access than that of a regular hotel.

8/10 Good

michael, adelaide

Liked: Cleanliness, property conditions & facilities, room comfort
modern and central
the apartment is very modern, central of Santiago. nice hot shower and warm heater. the area is ok, I think you a situated in an asian influenced area with lots of Asian take out food.

6/10 Okay

roberto, Ecuador

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Good front desk , or costumer service.
There was no One to request to activate the hearter, we need it the safe lock And was closed, no Good customer service At all.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Avoid arriving before 3pm
The hotel operated within Infinito Condominium with apartment spanning across 4 towers on different floors. Each apt door is controlled via door pin pad. You don't need to inform Reception (Tower A, Room 822) when you check out (latest 12nn). Hotel will assume you check out at 12nn and the housekeeping starts only after that. Hence check-in time is strictly after 3pm. Therefore, if you arrive earlier, no room is available for you. Wifi is good. Pots, pans, cutlery, Microwave over, gas stove and fridge provided. Would be perfect if washing machine is included as well. Lack of dish washing liquid in the kitchen. The apt I got has faulty lights not fixed. The hotel overcharged me initially. I booked via www.hotels.com and usually I pay in my home currency via credit card charged to hotels.com. However, for unknown reason www.hotels.com allow this apt to directly charge my credit card which resulted in the overcharging and in USD instead of my home currency. hotels.com still have not response to me as why this is happening. If you stay there, watch out for the amount the apt directly charged to your credit card.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the city.
Right in the heart of the city.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Value
I stayed here for two nights when I first arrived in Chile to look into teaching English here. The room, a small one bedroom or more like a large studio, was comfortable though somewhat cramped, kind of classy, and in good condition, except for the worn out love seat in the living room area. Strangely missing were kitchen towels, and any kind of complimentary tea or coffee, etc, like you'd get almost anywhere, as well as a desk or writing area. Also, the office person reresenting the rentals just didn't want to be there, and made an effort to talk as little as possible--getting info, like about wi-fi (which was pretty good), was like the proverbial "pulling teeth" experience. Oppositely, the three people there when I checked out were overwhelmingly helpful. This is a mix of permanent residents and temporary rentals in a huge complex, and the people living there were as polite and pleasant in passing as could be, always saying "good day,"good-nite," or "ciao," but not intrusive. The location is excellent, in a clean area with plenty of food and shopping options right there or very near; transportation is close, too. The bed and bedding were in good condition, making for a good night's sleep. All in all, I'd recommend this place for a few days or so, maybe a week, but I'd miss a desk/work area beyond that. It's a good value for the sale price I paid ($50/night total.)

8/10 Good

Juliette, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable stay.
The room was very clean, bed was comfortable. Functional kitchen and bathroom, excellent Wifi and Air Conditioning. Nothing to complain about the room we stayed for 3 nights. Supermarket nearby and walking distance to everything in central Santiago. There is room cleaning service daily, we are very happy about that.
Response from Victoria on May 7, 2015
We hope to see you again. Do not hesitate to booking with us again. regards Santiago Suite

10/10 Excellent

Darren, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good apartment at a great price
Good apartment in a good location at an excellent price. It was difficult to find the at first due to the absence of signage at street level. Nonetheless, would recommend.
Response from Felipe on May 7, 2015
We hope to see you again. Do not hesitate to booking with us again. regards Santiago Suite

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Very cheap but poor bed
Apartment in need of redecorating and additional items in the kitchen eg soap and tea towels. Couldn't access the gym and difficult to understand check in, how to find facilities in the block etc - could benefit from instruction cards Good location and cheap.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I was surprised to find out that this place was an actual condominium with families and travelers cohabiting together. The condo has a great view of downtown from the rooftop, where there is also a swimming pool which the front desk forgot to mention. The rooms are small but have everything a single guy or a couple may want. Kitchenette, microwave, fridge and cookware. There is a supermarket next door that is convenient if you wanted to cook breakfast or whatever if on a tight budget. The location is perfect if you want to explore the downtown area. Plaza de Armas, la moneda, catedral, etc are all walking distance. As well as Bella vista where there is a pretty fun nightlife. One thing I found annoying tho was the cleaning staff that made a lot of noise. It's pretty rough if your trying to sleep after loosing 5 hours coming to Chile. In all, I was satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

J, Australia

Disliked: Cleanliness, property conditions & facilities
Cheap, has the basics
Pros: cheap, meet basic requirements, in down town , right next to supermarket, got hair dryer Cons: no toiletries, dusty, within an estate of apartments, reception not at front door, very limited service, not well maintained

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and support in getting transportation to the airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Everything
I got a neat one bedroom condo in a condo bldg. so I felt like I moved to Santiago for 3 nights. The bed was great and the place was very quiet. It is only 4 blocks from the Plaza de Armas, an easy walk to Bella Vista and I even walked back from Barrio Brasil. One note, from the US the flight gets in about 8:00am, take the Centrobus to Pajaritas Metro (total cost $4.00) and you get to the hotel by 10:00am. The Hotel charges $30 for an early check-in. I paid. Right next to condo bldg. is a nice supermarket for food, wine and beer, etc.

8/10 Good

CHRISTINA

Liked: Staff & service, property conditions & facilities, room comfort
THIS HOTEL IS PERFECT LOCATION, CENTRAL AND ACCESSIBLE. THE STAFF IS VERY HELPFUL AND LET US USE THE INTERNET WHEN THE INTERNET IN THE ROOM WAS DOWN. HOUSEKEEPING SERVICES NEED IMPROVEMENT, BUT WE KEPT OUR PLACE CLEAN ON OUR OWN. VERY PLEASED WITH THE HOTEL AND WOULD STAY AGAIN.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place for a stay in Santiago
Very central to main sites to see. Located close to metro that gives you access to all the city.The apartment was well-equiped (supermarket next door to get essentials) and reception were very helpful (they also spoke English). If you don't like city noise ask for an internal apartment. The apartments are easy to get to from the airport (no need for a taxi). As you exit customs follow the signs for the buses (or ask - good English Spoken). Buy a ticket for a bus that takes. This takes you into the Universidad de Santiago Station from where you can get the metro. You buy tickets for a single journey get on Lina 1 and take the San Pablo direction. (there are usually helpers on the station - they can be identified by the plackards they hold aloft). You can get a map and a route planner for the metro online by searching for Santiago Metro . Get off at Santa Lucia and take the exit for Miraflores. Walk up Miraflores for about 5mins and it Joins Merced. Turn right and the hotel is a few hundred yards.

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Convenience with a big shopping mall next door.

10/10 Excellent

Tristan, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Excellent hotel with very helpfully staff . Good location right in the heart of the city and next door to a supermarket. A self contained apartment at a very good price.

8/10 Good

Steve Ball

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to sights and facilities
Excellent location in a world class city. All facilities were within walking distance as were many of the tourist destinations. The Metro was within 100m making it easy to visit attractions further afield and get to the airport or bus terminals. We felt secure when walking even late at night and were overwhelmed by the friendly and amiable people. Can´t wait to visit Chile again and will certainly use these apartments which were modern clean and secure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to start discovery of Santiago
Very good place to start the visit of Santiago. Possibility to cook your own food in the small kitchen, and they even do the dishes. Checkin possible from 15:00, but they did their best to get the room done even earlier. Very friendly and helpful staff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but a bit noisy
Excellent appartment, very nice renovated with everything you need. Close to both the city center square and the bus terminal (8-10 min with a backpack) Only issue is that the lower appartments facing the road suffer from the traffic noise in the street.

10/10 Excellent

Sarah, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago suite apartment
Had a really lovely stay here, apartment was lovely, clean and modern in a fantastic location : firmly recommend paying opera restaurant a visit (very close to apartment) The staff were extremely welcoming, (especially NIcolas and his boss) who made us coffee and gave us traditional Chilean cakes on our arrival!

6/10 Okay

Verified traveller

Disliked: Staff & service
it was a decent location - near the plaza armas and right next to a big supermarket, which is a plus since the hotel room comes with a kitchen. the bad: we were expecting a hotel but it was a condo complex with some hotel rooms so there was no real 'hotel' service - we couldn't even get a wake up call in the morning. if you don't speak english, its hard to get pass the front gate since they just tell you to wait and you have no idea what you're waiting for. don't get the taxi shuttle service - we were ripped off! we paid for it beforehand and at the set time, we were waiting outside for a taxi, which came, but once we got to the airpot, they taxi demanded money before he gave us his luggage. we even got the police involved and showed them our payment to the hotel but they didn't seem to care. waste of money. would rather go to a hotel with an actual front desk.

6/10 Okay

Dave, Washington, DC

Good VAlue if you can leave with some noise
All in all, a decent hotel experience, and a reasonable value. Note that these really are actual apartments. The check-in clerk said that 60% of units are leased apartments vs. "hotel rooms", and it seemed perhaps higher. This means that there is no hotel feel, and no check-in counter (this took place in an 8th floor apt.). There is, however, room cleanup service all days but Sunday. On the plus side, this setup gives you the experience to feel like a resident of this city. There is decent/free Wifi, and the room styling is modern (albeit with an occasional gouge or scrape in the drywall). The location is also pretty central, with most tourist attractions within comfortable walking distance. On the minus side, IT IS LOUD, particularly on a Saturday night. My room faced the interior courtyard, giving it the feel of a college dorm tower. If you're sensitive to late night noise, bring earplugs, or request an outside facing room. If you're really sensitive, stay elsewhere. Strangely, there was shower gel, but no bar of soap to wash one's hands and face.

8/10 Good

Nick, Surrey, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent, centrally located apartments with all mod-cons to make a great stay. With a Supermarket next door and easy access to get around Santiago and local area. Staff were very helpful.

6/10 Okay

jose

Travelled with group
Disliked: Cleanliness
Publicidad engañosa
Lugar oscuro no tenia que ver con la descripción,colchón en mal estado,sabanas llenas de pelo y manchadas al igual que los utensilios de cocina, no había wifi en el departamento tuve que ocupar el mio..lo único bueno la ubicación y el baño
Stayed 1 night in Oct 2020
Response from La Gerencia on Nov 2, 2020
lamento lo ocurrido, estaremos mas atentos a esos detalles para que no vuelva ocurrir

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó súper cómodo, limpio Buen ambiente, un poco caluroso pero estos días han sido asi
Stayed 1 night in Jan 2019
Response from Equipo Santiago Suite Apartment on Feb 3, 2019
Estimado Huesped, Agradecemos su preferencia por nosotros, es un agrado saber que disfrutó de su estadía con nosotros, sus comentarios son importantes para seguir mejorando y dar cada día una mejor experiencia en el alojamiento.Lo esperamos en un próximo viaje a la ciudad. Equipo Santiago Suite Apartment.

6/10 Okay

Ximena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No te dejan ocupar el estacionamiento si no se ha cancelado antes, pero no hay forma de estacionarse para subir a cancelar y poder utilizarlo! Las toallas tenían unas manchas negras y que hablar de las sabanas!!!! un asco.
Stayed 1 night in Jan 2019
Response from Recepción Santiago Suite Apartment on Jan 21, 2019
Estimada, Reciba un cordial saludo de parte de todo el equipo que labora en Santiago Suite Apartment. Agradecemos el tiempo que se ha tomado para calificarnos e indicarnos su experiencia durante su alojamiento en nuestra sede. Tomaremos muy en cuenta todas sus comentarios para poder mejorar el servicio que ofrecemos. Esperamos haya tenido un buen retorno a casa. Saludos cordiales Recepción Santiago Suite Apartment

8/10 Good

Yannick

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Equipo Santiago Suite Apartment. on Jan 19, 2019
Buenas tardes, Sr. Yannick Agradecemos su preferencia por nosotros, es un agrado saber que disfrutó de su estadía con nosotros, esperamos seguir mejorando para dar cada día una mejor experiencia en el alojamiento.Lo esperamos en un próximo viaje a la ciudad. Equipo Santiago Suite Apartment.

2/10 Terrible

Mauricio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Muy malo
Pésimo, para empezar, reservamos una habitación con aire acondicionado y no tenia. Segundo; el baño estaba malo, fueron "a arreglarlo" y quedó igual. Tercero, la televisión no funcionaba, ya que no tenía cable y la antena no funcionaba, ni siquiera se podían ver canales locales. Cuarto, la cama en pésimas condiciones, colchón viejo e incómodo. Lo único rescatable es la limpieza del lugar, fuera de eso... Nefasto.
Stayed 3 nights in Jan 2019
Response from Equipo Santiago Suite Apartment on Jan 18, 2019
Buenas tardes, Reciba un cordial saludo de parte de todo el equipo que labora en Santiago Suite Apartment. Agradecemos el tiempo que se ha tomado para calificarnos e indicarnos su experiencia durante su alojamiento en nuestra sede. Tomaremos en cuenta sus sugerencias para adaptarlas a nuestros servicios y así seguir mejorando para usted. Esperamos haya tenido un buen retorno a casa. Saludos cordiales, Equipo Santiago Suite Apartment

10/10 Excellent

omar alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impecable
todo de 10...impecable
Stayed 4 nights in Oct 2018
Response from Recepción Santiago Suite Apartment on Oct 26, 2018
Buenos días, Reciba un cordial saludo de parte de todo el equipo que labora en Santiago Suite Apartment. Es para nosotros muy importante las calificaciones que nos otorgan todos nuestros pasajeros ya que sin duda nos motiva a seguir brindando el mejor servicio que ya nos caracteriza. Esperamos haya tenido un buen retorno a casa y poder contar con su presencia nuevamente. Saludos cordiales,

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Santiago Suite Apartment. on Oct 12, 2018
Buenas tardes, Reciba un cordial saludo de parte del equipo que labora en Santiago Suite Apartment. Sin duda tomamos muy en serio todas las calificaciones que obtenemos de nuestros pasajeros y en esta oportunidad estamos muy satisfechos por haber cumplido con sus expectativas de alojamiento. Sin duda nos motiva a seguir trabajando dando el mejor servicio que siempre nos ha caracterizado. Esperamos haya tenido un buen retorno a casa. Saludos cordiales,

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Bueno
Stayed 1 night in Jun 2018
Response from Jennyfer S on Jul 2, 2018
Estimado: Reciba un cordial saludo de parte de todo el equipo que labora en Santiago Suite Apartment. Agradecemos el tiempo que se ha tomado para calificarnos e indicarnos su experiencia durante su alojamiento en nuestra sede. Sin duda nos motiva a seguir brindando el mejor servicio y nos compromete aun más a seguir otorgando un alojamiento de calidad y confort como el que nos caracteriza. Esperamos haya tenido un buen retorno a casa. Saludos cordiales, Administración Santiago Suite Apartment

6/10 Okay

Charles

Liked: Room comfort
Disliked: Property conditions & facilities
Bom
O apart é muito bom. Ruim foi o serviço prestado no primeiro dia. Simplesmente nos mudaram de local, bastante distante, e queriam que aceitássemos a troca. Alegaram que o ap reservado não estava disponível. O suporte, em geral, foi ruim. Quanto ao ap, tudo organizado. Nada a reclamar, a não ser a internet que caía às vezes.
Stayed 5 nights in Nov 2017
Response from Felipe on Dec 9, 2017
Buen día, estimado Charles Junto con saludarle, agradecemos sus comentarios ya que con ellos trabajamos para mejorar cada día, ofrecemos disculpas por las molestias ocasionadas, sin embargo, siempre buscamos darle el mejor servicio a nuestros huespedes. Saludos Staff Santiago Suite Apartment

8/10 Good

cristina

Liked: Cleanliness
Disliked: Room comfort
mas o menos. buena atencion en recepcion...
Problemas a mi parecer inaceptables abridor de botellas roto. Sin copas para vino o pisco. Ni ninguna fuente o sarten. La cama durisima colchón muy delgado te mueves y suena. Pero bien. Gracias!
Stayed 1 night in Aug 2017
Response from Felipe on Oct 17, 2017
Muchas gracias por sus comentarios. Lamentamos que no haya tenido todo los implementos que necesitó durante su estadía. Sin embargo con mucho gusto le hubiésemos podido facilitar alguno de estos si así lo hubiese solicitado en recepción. Recordandole que nuestro equipo labora las 24 horas para atender todas y cada una de las solicitudes de nuestros huéspedes. Esperamos haya tenido un buen retorno a casa. Saludos cordiales, Recepción Santiago Suite apartment.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
O quarto era moderno e estava em perfeitas condições, o lugar tem ótima localização, apenas 2 quadras do metro, ao lado de um supermercado e perto de parques. O apartamento possui todos os itens para cozinhar, incluindo forno e microondas. Único problema q tive foi a conversão que eles fizeram do dolar para o peso chileno, muito alta (saiu mais de 20% mais caro por causa dessa conversão).
Response from Felipe on May 19, 2017
Boa querida tarde, Muito obrigado por ter tempo para nos qualificar e dizer-nos como foi sua estadia conosco. Estamos muito satisfeitos que você tenha gostado nossas instalações e serviços, o nosso trabalho é focado em oferecer o melhor aos nossos clientes. Lamentamos que a taxa de câmbio tem sido inconveniente, mas é uma quantidade conseguimos através de políticas internas da empresa por flutuações. na esperança de vê-los novamente adeus, Staff Santiago Suite Apartment.