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Reviews

4.1 / 5Very Good
622 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    San Francisco Church
    3 min walk
  • Popular Location
    National Archive
    4 min walk
  • Popular Location
    Barrio París-Londres
    4 min walk
  • Airport
    Santiago (SCL-Arturo Merino Benitez)
    16 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Standard Room

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Superior Room, View

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Superior Room

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Executive Room

    Room Amenities

    • Sleeps 4
    More details
  • Executive Room

    Room Amenities

    • Sleeps 3
    More details

About this area

Santiago

Located in Santiago, Mercure Santiago Centro is in the city centre and near a metro station. Shoppers can check out Costanera Center, while everyone can enjoy the natural beauty of O'Higgins Park and Cajon del Maipo. Chilean National Zoo and Fantasilandia are also worth visiting. Our guests love the hotel's convenience for public transport: Santa Lucia Station is 3 minutes by foot and University of Chile Station is 6 minutes.

Popular Location

What's nearby

  • San Francisco Church - 3 min walk
  • National Archive - 4 min walk
  • Barrio París-Londres - 4 min walk
  • Municipal Theatre of Santiago - 5 min walk
  • Santa Lucia Hill - 7 min walk

Getting around

  • Santa Lucia Station - 3 min walk
  • Santiago Central Station - 5 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 16 min drive

Restaurants

  • Where to eat
  • Amaranto – Restaurant offering international cuisine. Serves breakfast and lunch daily. Kids' menu available.
  • Nimbus – Poolside bar offering local and international cuisine. Open daily.
  • Cobre – Open daily.

About this property

Mercure Santiago Centro

3.5-star Santiago hotel in Downtown Santiago, walk to University of Chile
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and conference space. All 142 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts such as Tempur-Pedic beds and down comforters. Other amenities available to guests include minibars, room service (during limited hours) and rainfall showerheads.
Mercure Santiago Centro offers 142 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.
This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: CLP 8400.00 per day
Discounted parking nearby
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 6000 for adults and CLP 6000 for children
1 restaurant
1 bar
Room service available

Things to do

24-hour fitness centre
Outdoor pool

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space (8019 square feet)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Rollaway/extra beds (surcharge)
Tempur-Pedic bed

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower

Entertainment

32-inch LCD TV
TV channels

Food and drink

Minibar

More

Connecting rooms available
Desk
Iron/ironing board (on request)
Laptop-compatible safe
Phone

Policies

Check-in

Check-in between 2 PM - noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets are allowed for an extra charge of CLP 30000 per pet, per night.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 27000.0 per night.
  • Cots (infant beds) are not available.

Property payment types

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 6000 for adults and CLP 6000 for children (approximately)
  • Airport shuttle fee: CLP 25000 per vehicle (one way)
  • Self-parking fee: CLP 8400.00 per day
  • Pet fee: CLP 30000 per pet, per night
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
4.1

Very Good

5 - Excellent
241
4 - Good
271
3 - Okay
78
2 - Mediocre
19
1 - Poor
13
4.2
Cleanliness
4.2
Service and Staff
4.1
Amenities
4.1
Property condition

1/5

  • Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I ♥️ the Staff!

✔️Amazing caring staff during the October Riots very close to the Hotel. Truly concerned about our safety and wellbeing. The procedure of keeping us safe in the basement during the scary fighting and looting and teargassing worked perfectly. I was evacuated by the hotel management, all the guests were evacuated to a safe neighborhood. Sometime hope to return to thank the staff, they were wonderful and kept the guests safe. The room and restaurants are good. Thank you, Mercure Hotel.

Stayed 5 nights in Oct. 2019

3/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Oct. 2019

    3/5

      ok

      Room was ok. Disappointing for the price and what the photos showed.. Shower door leaked, getting the bathroom floor all wet.

      Stayed 2 nights in Sep. 2019

      3/5

      • Liked: Cleanliness, staff & service, amenities

      The quality of the food was not good. We organized a conference for more than 100 people and the a/c did not seem to work, it was too hot. They tried to fix it but without results. No bell boy available. Fortunately, I had no problem carrying my luggage but imagine if you are not. Personnel in general is friendly.

      Stayed 3 nights in Sep. 2019

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