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Reviews of ECO PLAZA Santiago

3 out of 5
ECO PLAZA Santiago
Huerfanos 547 of. 307 C, Santiago, Region Metropolitana

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 103 reviews" "
Rating 8 - Good. 35 out of 103 reviews" "
Rating 6 - Okay. 23 out of 103 reviews" "
Rating 4 - Poor. 13 out of 103 reviews" "
Rating 2 - Terrible. 8 out of 103 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there
Have never been so disappointed. No heating, no hot water, place was dirty. Would really like a refund as we only stayed one night out of seven we paid for. A complete disaster.
Stayed 7 nights in Aug 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
We had 2 rooms. Great location and nice room, comfortable bed, wifi, full kitchen. No air conditioning , so very hot during the day. Rooms do cool down after dark,but that is after 10 pm sunset. Allow time for checking in because this really is an apartment complex with some hotel units, so the desk has to notify hotel people to come down to meet guests. Hotel staff was gracious to allow bag storage until 3pm check in, and after noon checkout. They also can help arrange driver for day trip and airport. Great location and nice neighborhood. Can walk to almost anywhere in 30 minutes maximum. Grocery 2 blocks away. Santa Lucia is 5 minutes walk. Ask about roof access for a spectacular view of the city, also a pool. Will definitely stay here again.

6/10 Okay

Sandy, Eumungerie NSW Australia

Liked: Room comfort
Disliked: Cleanliness
Well positioned for my purposes
The internet was not working for 4 days out of my 7 night stay, room was only serviced 3 times in the 7 nights, the washing machine was missing from the laundry. These were an issue. I don't speak Spanish was very difficult to communicate with any staff at this facility that must have at least 1500 rooms, most medium sized Hotels say of 100 rooms around the world would have somebody that can at least communicate in English.

2/10 Terrible

Yi Ching

Disliked: Cleanliness, property conditions & facilities, room comfort
the room was not very cleaned any very old.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overall ok
Nice room but horrible when it came to organising check in. My advise is call in before you turn up to make sure your room is ready!!

10/10 Excellent

Anthony, Coogee NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive in great location
We stayed here for 4 nights and loved every minute of it as it was more of an apartment than a hotel. We were so sick of eating on the run during our travels it was great to sit down to a home cooked meal and a bottle of wine. Close to Santa Lucia park, the historic Lastarria district and Santa Lucia markets, (a great place to buy lapis lazuli.) A supermarket metres away and walking distance to so many other places of interest. And it was quite inexpensive without being down market. We would definitely stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better off staying somewhere else.
As many other reviews say, check-in is a little bit of a challenge. You get to the front desk of the building, but this is an apartment building, not really a hotel. So then you wait for a hotel staff member to come down, you go up to their office, then have to go to your room. Not a big deal, but just slow. Don't expect much information or service from the building's front desk. The room I had needed a lot of work and a major cleaning. The rug on the floor was nasty. Big shag rug that is designed to catch lots of dirt and it was doing a good job. No telling how long it had been since it was last cleaned. There was a small, single extra bed under the staircase leading up to the upper floor with the main bedroom. The white cover on the bed showcased all of the dirt falling off the open stairs - those needed to be cleaned, too. Lots of chipped and peeling paint in the ceiling of the bathroom. Only one bulb and it was rather dim in there. Also, don't stay in this "hotel" if you don't like the heat. There's no air conditioning. Having a kitchen was a nice idea, but it was minimally stocked so cooking was going to be rather difficult without investing money in certain necesities (pots, pans, etc). Just cheaper to eat out. However, the location is great. Lots of really cool neighborhoods nearby and the best stuff Santiago has to offer is within walking distance.

6/10 Okay

Brandon, Austin Texas

Disliked: Staff & service, room comfort
Good value
Good place at a great price

6/10 Okay

Brandon, Austin Texas USA

Liked: Property conditions & facilities
Disliked: Staff & service
For the Budget Traveler that wants a good place h
No complaints. Housekeeping only comes in and changes the sheets every 3 days and they don't clean but overall, it is a good value and I will be back again.

6/10 Okay

Jonathan, Atlanta

Disliked: Staff & service
Great location; Check-in a Hassle
I've stayed in all kinds of properties all over the world, and I have to say that the check-in here was more than a bit convoluted. Since it's a residential apartment building, your first stop with the attendant at the front desk, who makes you wait awkwardly with your bags until a mysterious agent comes to fetch you and take you upstairs to an office in an entirely different tower. I then had to find my room in a third tower. There is little continuity in the process, and you have a sense of disorientation. I will say that everyone involved was pretty polite, at least. The room was great - nice little kitchen, big couch and a comfortable king bed. All good space. The bathroom was fine - great water pressure, especially - but I had a few qualms: the shower head didn't fit into its holder, so it had to be balanced there precariously. The white towels had been washed, but they had lost their brightness, so you had the feeling of using a dirty towel even when you weren't. I'm used to a little inconvenience. It's the price you pay to stay cheap in good neighborhoods, and this was definitely a solid hotel in a really great location in centro with a lot of walkable options. But without language skills and a sense of adventure - or if you're in a hurry - I wouldn't take this one on.

6/10 Okay

Alonso, Fort Lee, New Jersey

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Centrally located
We found the following things wrong with the hotel: No Air Conditioning. Just one fan. No Central Heating. Just one electric heater. Tub does not have a non slipping mat. Maids do not provide service on Sundays.

8/10 Good

james, usa

Liked: Cleanliness, staff & service, room comfort
Good service, great location
Everything was good, some of the furniture could use upgrading, but the apartment overall was incredibly spacious and the views from the balcony superb. Highly recommended.

8/10 Good

Luis, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Apart-Hotel in the Heart of Lastarria
Bang for your buck in the heart of Lastarria, bustling neighborhood in Santiago. The studio was immaculate and fully equipped with state of the art appliances. This is a residential building complex with apart-hotel agencies, you'll have to speak with your agent once you check-in at concierge.

6/10 Okay

Mature couple, Brisbane Australia

Good accommodation but...
Central location, easy access and good security. Towels not provided in bathroom and on follow up the situation was not rectified. Had to purchase towel !! While I would recommend hotel for fellow travellers due to location, it would be wise to check facilities and ensure shortcomings are pointed out to staff.

2/10 Terrible

Yoshi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible...
Customer service so poor that the phone number on their website doesn't't even work. Do not stay here. You have been warned.

2/10 Terrible

Dan, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
I saw it in one other review, but thought it was a mistake. We booked and paid for 2 rooms at Lastarria Suites. We were going to be 1 day behind schedule, so we called the hotel. We tried several times, but all of the phone numbers were bad. We finally got the email address and sent them an email telling them of the situation. They gave us a good phone number and we called again to tell them we would be late. They said "no problem, we will wait for your late arrival." When we got in at 1AM from a long flight and cab ride, they told us they gave our rooms away and they could not help us. There was no room for discussion. DO NOT STAY HERE!

10/10 Excellent

Dwayne, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The hotel is very close to Santa Lucia and Plaza de Armas, and is part of a condominium complex with other renters/owners. The apartment itself was very comfortable and roomy, the kitchen was great. Hotel check was a little confusing, but basically you give your name at the main desk at the entry and they call up to the hotel staff, who come down to get you. Sounds like a hassle, but it really wasn't, and they were very helpful. This is not your typical dedicated hotel, but if you want a comfortable place to stay right in the heart of Santiago it is great. The only down side is the center courtyard gets a bit noisy on saturday night, but we just turned on a fan and were fine.

8/10 Good

Paul

Liked: Property conditions & facilities, room comfort
Value for money apartment.
Central to most locations. Redirected from front desk to the office in another tower, but all very functional in the end.

4/10 Poor

Gee, UK

Disliked: Staff & service, property conditions & facilities, room comfort
not suitable for business travellors
if you are staying for business - then avoid this hotel.Facilities are ok for leisure stays, but if you need reliable internet, room service or other services - stay away

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale one bedroom apt with good wifi
Really nice apartment in a good location. Wifi was fast and reliable, kitchen had everything we needed, and the apartment was even cleaned daily like a hotel. Prior to this we stayed at Mela Blu Apts which is the same one bedroom apt type of deal but the wifi never worked and management wasn't great. This place is a lot better. Highly recommended.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un lugar céntrico, agradable, buena vista panoramica.
Stayed 17 nights in Jan 2019
Response from Ecoplaza on Feb 28, 2019
Thanks for your comment

8/10 Good

A, Würzburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstige Unterkunft im centrum. Guter Ausgangspunkt für Stadtbesichrigungen . Die Straße vor dem Hotel ist heruntergekommen, dafür ist u Bahn nicht weit weg .
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Não gostei
O banheiro estava com cheiro muito ruim, quarto super escuro, sacada suja ...
Stayed 1 night in Sep 2018

4/10 Poor

Andreya, Brasília

Disliked: Staff & service
Decepcionante
Não tem limpeza diária, o chuveiro ou não esquentava ou esquentava ao ponto de não conseguir tomar um banho, os funcionários da recepção são extremamente grosseiros e mau educados, tudo que se é perguntando tem uma má resposta ou eles pedem pra nos informarmos com quem é o responsável pelo aluguel do quarto. As fotos não são iguais ao apartamento foi oferecidos.
Stayed 6 nights in Aug 2018

8/10 Good

encarnacion

Liked: Cleanliness, property conditions & facilities, room comfort
bien dans l'ensemble j'ai passé un super séjour
Séjour de quelques jours appart hotel assez bien propre confortable je suis satisfaite de mon choix il est bien placé pour visiter santiago
Stayed 4 nights in Jul 2018

2/10 Terrible

JUAN FRANCISCO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN REAL ENGAÑO, CUIDADO CON ELLOS
Llegamos al Pseudo Hotel, en recepción del edificio no sabian ni cual era el numero. luego baja una persona y nos dice "LES ENVIAMOS UN MAIL DICIENDO QUE NO PODREMOS RECIBIRLOS Y HEMOS CANCELADO SU RESERVA, VEANLO CON SU AGENCIA HOTELES.COM" asi sin mas¡¡¡ primera vez de muchos hoteles en muchos paises y en Chile nos vienen a decir esto y sin ninguna solucion, cero empatía. Nos dejan de noche en la calle sin explicación. Como iba a ver un mail enviado horas antes el mismo dia si venia viajando en avion de extranjero¡¡¡¡ El taxista del lugar nos dice siempre hacen lo mismo ¡¡ ECO PLAZA UNA BURLA ¡¡¡ y eso que mi respaldo de hoteles.com dice reserva confirmada y PAGADA ¡¡¡ quiero mi dinero de vuelta AHORA
Stayed 1 night in Aug 2018

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Jun 2018

10/10 Excellent

Pedro V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bueno
Todo bien, solamente la tele que no andaba bien, pero además todo bien
Stayed 1 night in Dec 2017
Response from Jesús on Feb 6, 2018
Saludos estimado me disculpo por el inconveniente con la tele. Ya que hubo inconvenientes con la configuración

6/10 Okay

Elias Josue

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2017

8/10 Good

Maciel

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Santiago, Drøbak - Norge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt beliggenhet midt i sentrum
Alle forventingene ble innfridd

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel impecable y muy comodo
Muy buena ubicación y excelente habitación, cerca del barrio bellavista y Parque forestal

6/10 Okay

Verified traveller

Liked: Cleanliness

4/10 Poor

Vivian Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa tarde ! Ótimo receber esse e-mail, tenho alguns pontos a citar que não gostei , •principal motivo pra escolher o hotel foi a piscina , próximo ao dia de viajar vi no site do hotel que a piscina estava desativada e não achei a piscina lá, nem a desativada •a limpeza do quarto não era das melhores •o banheiro não foi limpo todos os dias •as toalhas de banho eram péssimas, quase um pano de chão

8/10 Good

Rejane, Belo Horizonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custoxbenefício
Apartamento confortável e perto de todo tipo de comércio. A limpeza é feita todo dia.

8/10 Good

Salton, Brasil, PR

Liked: Staff & service
A localização é o aspecto mais positivo.
O bairro Lastarria, certamente, é um dos melhores para se hospedar. Quanto ao flat, vale ressaltar que o hóspede fica responsável pelo seu café da manhã, não é um prédio novo, há alguns aspectos que precisam de alguma manutenção, mas as camas são muito boas e confortáveis e o preço está de acordo.

10/10 Excellent

Fernando, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Hotel en buena ubicación..
Muy buen hotel, apartamento, en buena zona y buen precio porque esta completo, cocina y utensilios, hay un supermercado justo al lado y es de los buenos así que es muy conveniente si quieres comprar tu café y comida.

8/10 Good

Alejandra, Cordoba;Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo,cerca de todo
Cerca de las calles principales ;cerca de los subtes Muy lindo!

10/10 Excellent

Nati, I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico, cerca de accesos a los principales mall
Excelente departamento, tal como se ve en las fotos, precioso,con todo lo necesario para cocinar, cama comodisima, Súper recomendable!!
Vista desde la cocina, te reciben con la mesa así preparada
Vista desde el living
Desde la mesa, la habitación

4/10 Poor

Pato_, Bs. As.

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No hay limpieza-Cualquiera entra a tu habitación
Durante nuestra estadía de 2 noches, nadie pasó a limpiar nuestra habitación. Por la tarde, casualmente estábamos en la habitación y oímos que alguien entraba (la puerta estaba con llave). Pensamos que era el personal de limpieza; pero no. Eran 2 pasajeros acompañados por personal del hotel. Les habían asignado la misma habitación que a nosotros... es más, le dieron la llave para abrir la habitación. Una vergüenza!! En el hotel, no se hicieron cargo. Cuando realicé el check in me hicieron dejar los datos de mi tarjeta de crédito como garantía. Al retirarme, me lo devolverían. Pero no fue así, me dijeron que los papeles habían sido destruidos y que me "quedara tranquila".

6/10 Okay

emma, valdivia

Es extremadamente incomodo acceder al depto. y al estacionamiento, la recepción está en un piso 10 de otra torre distinta a la consejería y distinta al depto. Gasté probablemente media hora sólo en el tramite del check in para finalmente llegar a la habitación (considerar que ya venía con 10 horas de viaje). El sofá y la cama olían de manera desagradable, probablemente mucho uso y nunca lavados.

8/10 Good

Cristian, Viña del Mar

Liked: Property conditions & facilities
Disliked: Staff & service
Con Detalles
Deberían preocuparse de revisar que las cosas funcionen, no teníamos TV Cable. Solo se veía el UCV TV y nada mas. Lo otro es que la habitación no tenia Aire Acondicionado... Eso hace al cliente elegir otras opciones.

6/10 Okay

Roberto

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart com bom custo benefício. Bem localizado.
Só não gostei da geladeira que não funcionava. Reclamei mas não consertaram. So gelava o freezer. Apesar de não necessitar não possui ar condicionado. Somente e mais quente no período da tarde.

8/10 Good

JULIAN

Liked: Room comfort

6/10 Okay

Cristiane, São Paulo

Liked: Property conditions & facilities, room comfort
Fiquei por 4 dias, onde a arrumação só ocorreu uma vez, nada que tenha nos afetado, mas poderiam melhorar. Quanto aos utensílios da cozinha, deveriam ser melhor equipados, por exemplo não ter taça de vinho foi algo que me incomodou, é somente terem mais atenção...do restante recomendo e retornaria.

6/10 Okay

Adonai, Rio de Janeiro

Disliked: Staff & service
Bom custo benefício
Cheguei no hotel às 2 da manhã. Fiquei um pouco confusa, pois na realidade não se trata de um hotel e sim de um aparthotel. Na recepção do prédio, me encaminharam para a o 10o andar da torre D e bati em um apartamento em que um gentil senhor me atendeu e me encaminhou ao meu quarto que era na torre A. O quarto é bem espaçoso e a localização é perfeita, próxima a pontos turísticos e transporte público. O ponto fraco foi que não funcionava a tv, a limpeza do quarto era feita dia sim e dia não e caso vá no verão, apesar da temperatura amena em Santiago, não tinha ar condicionado e fez bastante calor. Recomendo este hotel para pessoas que assim como eu, vão para aproveitar a cidade e não um quarto de hotel. Fiquei no 17o andar e a vista era linda, para a cordilheira.

6/10 Okay

Yedda, Rio de Janeiro

Disliked: Cleanliness
Prenche as necessidades
Atende as necessidades de estadia.

4/10 Poor

Fabio, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendeu as expectativas
Ficamos apenas um dia. Para o que se propõe serve. Não é hotel é um apto que eles alugam. Deve ser prático para ficar vários dias e como tem cozinha vc pode fazer sua própria comida já que no Chile é tudo muito caro.

4/10 Poor

PATRICIA

Liked: Room comfort