Title: Hotel Novotel Santiago Vitacura - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=987618&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Novotel Santiago Vitacura Family-friendly hotel with a fitness center and a 24-hour business center ## Photo gallery for Hotel Novotel Santiago Vitacura ![Bar (on property) - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/efce3513.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/98b36879.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 1 Queen Bed - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/c7482071.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/a84fe873.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/58d332fa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Parque Araucano, Hotel Novotel Santiago Vitacura welcomes families and solo travelers. Enjoy the indoor pool, international dishes at 365 restaurant with garden views, and kids' playground and arcade room. Multilingual staff ensures a homely feel. ## Reviews 8.4 Very good ## Popular amenities - Bar - Pool - Room service - Pet-friendly - Gym - Breakfast available ## Room options ### Check availability for these dates Tonight [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 17 - Dec. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Executive Room, 1 Queen Bed ![Executive Room, 1 Queen Bed](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/97482af0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Queen Bed 9.0 Wonderful 4 reviews ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available LCD TV Hypo-allergenic bedding - 291 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Twin Room, 2 Twin Beds ![Standard Twin Room, 2 Single Beds](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/b0f3c878.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Twin Beds 8.4 Very good 13 reviews ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available LCD TV Hypo-allergenic bedding - 291 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Room, 1 Queen Bed with Sofa bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/892dfc4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed with Sofa bed 9.0 Wonderful 6 reviews ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available LCD TV Hypo-allergenic bedding - 291 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Superior Room, 1 Queen Bed ![Superior Room, 1 Queen Bed](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/35805209.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed 8.8 Excellent 5 reviews ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available LCD TV Hypo-allergenic bedding - 291 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/39000000/38850000/38848800/38848761/w3837h2559x0y1-3ffbf7ce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ola Santiago Providencia, Tapestry Collection by Hilton Providencia - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 674 reviews CA $138 CA $138 total Dec 23 - Dec 24 [](https://www.expedia.ca/Santiago-Hotels-Ugo-Hotel.h38848761.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=d3d0e42c-c809-4e34-8a06-6adde3d7ad91&top_cur=CAD) Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9780000/9776500/9776413/4ce4bb9d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard Santiago Las Condes Las Condes - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 810 reviews CA $172 CA $172 total Dec 25 - 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Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 645 reviews CA $133 CA $133 total Jan 3 - Jan 4, 2026 [](https://www.expedia.ca/Santiago-Hotels-Four-Points-By-Sheraton-Santiago.h460379.Hotel-Information?chkin=2026-1-3&chkout=2026-1-4&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=d3d0e42c-c809-4e34-8a06-6adde3d7ad91&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Novotel-Santiago-Vitacura.h987618.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Novotel-Santiago-Vitacura.h987618.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.39955%2C-70.58783&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2flXL2Hm-zP-lKaCCpLUdyZZd_Q=) Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340 #### What's nearby - Parque Arauco Mall \- 10 min walk \- 0.9 km - Parque Araucano \- 11 min walk \- 1.0 km - Bicentennial Park \- 16 min walk \- 1.4 km - KidZania Santiago \- 19 min walk \- 1.6 km - Clinica Alemana \- 3 min drive \- 3.0 km #### Getting around - Military Academy Station - 4 min drive - Parque Almagro Station - 14 min drive - Santiago Intl. Airport (SCL) - 28 min drive #### Restaurants - ‪Spacio1 - ‬2 min walk - ‪Hotel Bidasoa - ‬4 min walk - ‪Casa Sanz - ‬5 min walk - ‪Oggi Gelato Y Sicily - ‬7 min walk - ‪Starbucks - ‬3 min walk ## About this property ### Hotel Novotel Santiago Vitacura Upscale family-friendly hotel near Parque Arauco Mall Located close to Ralli Museum and KidZania Santiago, Hotel Novotel Santiago Vitacura provides a terrace, a garden, and a playground. The on-site international cuisine restaurant, 365, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An indoor pool - Buffet breakfast (surcharge), bike rentals, and concierge services - Multilingual staff, meeting rooms, and tour/ticket assistance - Luggage storage, an elevator, and a 24-hour front desk - Guest reviews say great things about the helpful staff Room features All 144 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - 42-inch LCD TVs with cable channels - Separate sitting areas, daily housekeeping, and desks ## Similar properties ![Snack bar](https://images.trvl-media.com/lodging/1000000/40000/34900/34821/5ffe90cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Santiago Kennedy Vitacura - Pool - Breakfast included - Free WiFi - Gym 8.8 Excellent 541 reviews CA $150 CA $150 total Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=34821&PinnedHotelID=34821&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/580000/574600/574522/6b935fb7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Santiago Las Condes Las Condes - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 795 reviews CA $166 CA $166 total Dec 30 - 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Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 1,001 reviews CA $183 CA $183 total Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=7439466&PinnedHotelID=7439466&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Wheelchair-accessible parking available - Onsite parking options include a carport ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 14,200 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - 365 - 365 ### Things to do - Arcade/game room - Bicycle rentals - Free children's club - Gym - Indoor pool - Playground ### Family friendly - Arcade/game room - Free children's club - In-room sofa bed - Indoor pool - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business center - Conference center (2,508 square feet of space) - Meeting rooms ### Outdoors - Garden - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk ### More - 1 building - 8 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Humane treatment of captive wild animals - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding - Sofa bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Recycling - Safe - Separate sitting area - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of CLP 10000 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 33 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CLP 30000.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CLP 14200 per person - Pet fee: CLP 10000 per pet (varies based on length of stay) - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CLP 30000.0 per night - A facilities fee includes use of: sauna; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transportation to and from this property Parking height restrictions apply Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Novotel Santiago Vitacura Novotel Santiago Vitacura Novotel Santiago Vitacura Hotel Santiago Santiago Novotel Novotel Santiago Vitacura Hotel Novotel Santiago Vitacura Hotel Hotel Novotel Santiago Vitacura Santiago Hotel Novotel Santiago Vitacura Hotel Santiago ## Frequently asked questions ### Does Hotel Novotel Santiago Vitacura have a pool? ### How much does it cost to stay at Hotel Novotel Santiago Vitacura? ### Is Hotel Novotel Santiago Vitacura pet-friendly? ### What time is check-in at Hotel Novotel Santiago Vitacura? ### What time is check-out at Hotel Novotel Santiago Vitacura? ### Where is Hotel Novotel Santiago Vitacura located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Novotel Santiago Vitacura Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 274 8 - Good 213 6 - Okay 60 4 - Poor 30 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Jenny Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was excellent, from the check in, room cleanliness to the buffet breakfast, pool and spa. If they wanted to improve anything, would be to help with luggage. I got my own trolly and had 2 large and 2 small, piled them on my own onto the trolly and in check out also no one offered to help as they have done at other hotels. ##### Jenny Stayed 2 nights in Nov 2025 ### 8/10 Good #### JORGE Dec 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel... good breakfast! Very nice restaurant and lobby area ##### JORGE Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Xiaodong Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good price, service and location. ##### Xiaodong Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Benedict Jan 8, 2024 Liked: Staff & service, room comfort #### Very considerate for traveler's comfort Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip ##### Benedict Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Verified traveller Jan 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night. ##### Verified traveller Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Mylene Apr 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action. ##### Mylene Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Mark Feb 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Thank you for the comfortable stay Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice! ![](https://a.travel-assets.com/ugc/hotel-reviews/446E5EE9C28A982CCD36F0B7FB632A86E667718C1708987856713.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/930F3AF5F44A884FCBC65851EC0D0319FD8931201708987857456.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Wenso Oct 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful ##### Wenso Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### loris Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Value! ##### loris Stayed 1 night in Jul 2025 ### 8/10 Good #### Veronica Sep 27, 2025 . ##### Veronica Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jean-Michel Aug 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect place Very good hôtel with nice services ##### Jean-Michel Stayed 7 nights in Aug 2023 ### 10/10 Excellent #### Robert Nov 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient for a quick overnight trip to the city ##### Robert Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Francisco J Jun 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities very accesible facility, friendly and attentive staff. great rooms with ample space ##### Francisco J Stayed 2 nights in Jun 2023 ### 8/10 Good #### Jorge Aug 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the Location and the cleanliness of the rooms. I did not like the service at the restaurant, and the cold coffee all the time during the breakfast. ##### Jorge Stayed 7 nights in Aug 2022 ### 10/10 Excellent #### ALVARO Aug 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All. Wry good, I will return ##### ALVARO Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### PHOEBE Feb 21, 2024 I would like to suggest adding a sink in the toilet room. This will make it much more convenient. ##### PHOEBE Stayed 1 night in Feb 2024 ### 10/10 Excellent #### edwuar Nov 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities good ##### edwuar Stayed 1 night in Oct 2023 ### 6/10 Okay #### Andre Apr 5, 2024 Liked: Cleanliness, staff & service #### Not best choice for now The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay. ##### Andre Stayed 1 night in Apr 2024 ### 6/10 Okay #### Verified traveller Nov 14, 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Room wasn’t on a normal hotel standart and cleanliness was not good either. Hotel service was very friendly and good though. Not sure if we were just unlucky with the room? ##### Verified traveller Stayed 2 nights in Nov 2022 ### 8/10 Good #### Glen Nov 16, 2024 Liked: Staff & service, property conditions & facilities, room comfort Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess. ##### Glen Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Crystal Sep 25, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is under renovation which means drilling, buzzing and all sorts from 9am-6pm. The wifi is super poor also in the rooms. The biggest problem is the front desk staff. They must realize that renovations on site are not pleasant for any guest but they have zero empathy. Their response is - just deal with it. That's fine but you are in a customer service role. Show some empathy, kindness and consideration. Guests are still paying to stay at the hotel. A drunk group woke us up at 2am. The reception did not answer the phone. They partied and made noise for a good amount of time. Would not recommend this hotel until they finish renovations. ##### Crystal Stayed 1 night in Sep 2024 ### 10/10 Excellent #### julio Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones confortables y limpias; el hotel muy bien ubicado y el personal atento, buen desayuno con varias opciones; sin duda volveríamos ##### julio Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Jean-Michel Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel très bien pour un sejour pro ##### Jean-Michel Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Deyanira Cristina Slein Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nos gustó mucho a todos. Las habitaciones un poquito limitado su espacio pero bonitas. Nos agradó mucho la separación del área de ducha del área del servicio sanitario, muy bien. Nos extrañó por qué si éramos varias parejas en nuestro grupo familiar, a todos nos dieron camas separadas cuando yo específicamente cuando hice las reservaciones indiqué que 3 habitaciones eran con cama queen o king y solo 2 como camas separadas, pero nos pusieron a esposos y esposas a dormir separados toda la estadía. La piscina y el jacuzzi, excelente, los felicito, muy limpio y adecuado para relajarse. Muy bien ubicado, realmente Vitacura es un área muy bonita de la ciudad. ##### Deyanira Cristina Slein Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Lorena Jul 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Maravilhoso! Excelente localização, proximo aos melhores restaurantes. 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