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Reviews of Wyndham Garden Santiago Kennedy

4 out of 5
Wyndham Garden Santiago Kennedy
Av. Kennedy 4570, Vitacura, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 240 out of 474 reviews" "
Rating 8 - Good. 175 out of 474 reviews" "
Rating 6 - Okay. 33 out of 474 reviews" "
Rating 4 - Poor. 18 out of 474 reviews" "
Rating 2 - Terrible. 8 out of 474 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaffe B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is WONDERFUL. Helped us out with problems we had getting places and connecting us with our cruise line.
Stayed 2 nights in Feb 2024
Response from Wyndham Garden Santiago Kennedy Team on Feb 21, 2024
Thank you very much Jaffe for sharing your experience with us, we will always be happy to help you in any way we can. We hope you will come back soon.

2/10 Terrible

Igor

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Wyndham Garden Santiago Kennedy on Jan 29, 2024
Sr. Igor, lamento que su estadía no haya sido de su agrado. Seguiremos mejorando, para que pueda tener una mejor experiencia. Saluda, Equipo Wyndham Garden Santiago Kennedy.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best way to see things before the Cruise.
Stayed 1 night in Jan 2024
Response from Wyndham Garden Santiago Kennedy Team on Jan 29, 2024
Thank you very much for sharing your stay with us, we hope you return soon.

10/10 Excellent

Jorge

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Wyndham Garden Santiago Kennedy on Jan 29, 2024
Sr. Jorge, gracias por compartir su estadía con nosotros. Seguiremos realizando mejoras, para que pueda tener una mejor experiencia. Saluda, Equipo Wyndham Garden Santiago Kennedy.

8/10 Good

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jan 2024
Response from Wyndham Garden Santiago Kennedy on Jan 29, 2024
Gracias por compartir su experiencia con nosotros. Saluda, Equipo Wyndham Garden Santiago Kennedy

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wyndham Garden Santiago Kennedy on Jan 9, 2024
Gracias por compartir su estadía con nosotros. Saluda, Equipo Wyndham Garden Santiago Kennedy.

10/10 Excellent

Denna Dudy

Stayed 4 nights in Dec 2023
Response from Wyndham Garden Santiago Kennedy on Jan 3, 2024
Gracias Sra. Denna, por compartir su experiencia con nosotros. Saluda, Wyndham Garden Santiago Kennedy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good hotel that scream for redecorarion
It is and old hotel that works well. Decoration will transport you to the '80 . Warm indoor pool amazing. Unfortunatelly water jets didn't work that day. Breakfast 8 over 10 as well as restaurant (plenty of beer in menu, only 2 of them available) Location is great and onsite parking is a plus
Stayed 2 nights in Nov 2023
Response from Wyndham Garden Santiago Kennedy on Dec 20, 2023
Thank you very much for sharing your experience with us. We appreciate your comments and evaluation, so that we can continue making improvements to our Hotel. We hope you return soon. Best Regards.

8/10 Good

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel at a convenient price in a prime location.
Stayed 3 nights in Dec 2023
Response from Wyndham Garden Santiago Kennedy on Dec 18, 2023
Thank you Mr. Alejandro, for sharing you experience with us, we hope you return soon.

8/10 Good

Hiu Fung

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent location with helpful staff. It is the first time I been to a hotel that only supply two bottle of water on the first day and with no kettle in the room though.
Stayed 2 nights in Dec 2023
Response from Wyndham Garden Santiago Kennedy on Dec 18, 2023
Thank you Mr.Hiu for sharing your experience with us. We hope you return soon.

8/10 Good

Riki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no specific
Stayed 6 nights in Oct 2023
Response from Wyndham Garden Santiago Kennedy on Nov 21, 2023
Gracias por compartir su experiencia.

8/10 Good

Randall, new braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! The only improvement would be coffee in the room. And no free coffee in the lobby, for free!
Stayed 4 nights in Sep 2023
Response from Kennedy Team on Nov 21, 2023
Mr. Randall, Thank you for sharing your experience with us. We will make improvements for your next stay.

10/10 Excellent

issa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from La Gerencia on Mar 13, 2023
Gracias Issa por visitarnos y dejarnos su calificación. Un cordial saludo.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring your own drinking water
We were told not to drink the water but to purchase it at the bar. The water was expensive at $3.50 for a small bottle making it cheaper to buy the draft beer. If the hotel wishes to reduce it's environmental impact then provide a filtered water machine and change the individual plastic shower gel containers for a large one fixed to the wall.. The Manager and staff were very helpful and friendly. The food in the restaurant was also good.
Stayed 2 nights in Jan 2023
Response from The Management on Feb 2, 2023
Dear Mike, Thank you for your comments which we appreciate and welcome. Maybe the two free bottles offered by the Hotel upon arrival are not enough. We will consider it. Kind regards.

10/10 Excellent

Marshan, plantation

Stayed 1 night in Jan 2023
Response from La Gerencia on Mar 6, 2023
Gracias por dejarnos su calificación! Esperamos poder atenderle nuevamente.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from La Gerencia on Jan 23, 2023
Estimada Susan, nos alegra saber que tuviste una grata estadía. Un cordial saludo.

10/10 Excellent

Barbara Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from The Management on Jan 23, 2023
Dear Barbara, thank you for your comments. We are glad to know that you had a pleasant stay

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The AC was not cooling as it should
Stayed 1 night in Dec 2022
Response from La Gerencia on Jan 23, 2023
Estimado Enrique, gracias por dejarnos sus comentarios, que agradecemos y acogemos. Un cordial saludo.

10/10 Excellent

Pablo, Ashburn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for business, nice area around with walking distance to a shopping mall and lot of excellent restaurants
Stayed 2 nights in Nov 2022
Response from La Gerencia on Nov 17, 2022
Gracias Pablo por visitarnos y dejarnos sus comentarios. Un cordial saludo.

10/10 Excellent

Montserrat, Gainesville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is old but clean and comfortable, the staff was attentive to our needs and the location is unbeatable.
Stayed 7 nights in Sep 2022
Response from La Gerencia on Oct 4, 2022
Estimada Montserrat, nos alegra saber que tuvo una grata estadía.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option in Santiago/Vitacura. Super friendly staff at the counter , no that great at the restaurant
Stayed 4 nights in Jun 2022
Response from Management on Jun 28, 2022
Dear Fernando, thank you for choosing our Hotel Kennedy and for your comments. The Management.

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

4/10 Poor

John Mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
the hotel is very old, the air conditioning is not working properly. The staff at the lobby are very late. The curtains do not have an appropriate black out system
Stayed 3 nights in Apr 2022
Response from La Gerencia on Apr 12, 2022
Estimado John, agradecemos su visita y tomamos nota de sus comentarios que nos ayudan a mejorar nuestro servicio. Un cordial saludo

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended business stay.
Good stay overall. Wi-Fi is not the greatest here but that is the only concern. Friendly and helpful staff, on site parking and good location.
Stayed 6 nights in Jan 2022
Response from The Management on Feb 7, 2022
Thank you John for visiting us and for your comments. We hope to see you again.

10/10 Excellent

Hernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
simply good
Stayed 1 night in Oct 2021
Response from La Gerencia on Dec 16, 2021
Estimado Hernan, Gracias por visitarnos y por sus comentarios. Esperamos poder atenderlo nuevamente.Un cordial saludo

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman at the front desk was super helpful
Stayed 2 nights in Nov 2021
Response from The Management on Nov 29, 2021
Dear Jorge, We are glad to know you had a pleasant stay.

10/10 Excellent

Monique

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. I went for just a night with my family and the rooms were nice and clean. I was very surprised how quiet the room was, we were given a room not facing the highway, but even so, this hotel is located between 2 very busy intersections. There is a cute outdoor patio where you can relax and order food/drinks. I recommend this hotel.
Stayed 1 night in Nov 2021
Response from The Management on Nov 19, 2021
Dear Monique, we are happy to know that you had a pleasant stay with us. Kind regards.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Clean room, friendly service.
Stayed 2 nights in Oct 2021
Response from La Administración on Oct 28, 2021
Estimado Paul. Agradecemos su comentario y nos alegra saber que nuestro personal fue atento y servicial. Nos gustaría saber en que pudimos haberle servido mejor. Esperamos poder atenderle nuevamente. Un cordial saludo

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Habitación muy cómoda y personal atento. El desayuno muy bueno, incluso me ofrecieron libre de gluten.
Stayed 1 night in Apr 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location and in walking distance to shopping mall. Hotel is clean but rooms are a little old looking (carpet and walls specially). Service is friendly.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Bed comfy and good value
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very comfy beds, helpful staff, good breakfast. Nice place to stay. It would be really good if there were tea/coffee making facility in the room.
Stayed 1 night in Jul 2019
Response from Alejandro Hughes. Manager on Jul 23, 2019
Thank you very much for your comment. Im very happy that you enjoyed your stay with us. Best Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really good value. I like the fact that they have bidet and the breakfast.
Stayed 2 nights in Jun 2019
Response from Alejandro Hughes. Manager on Jun 28, 2019
Thank you for your comments. Best Regards

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Gerente General on May 3, 2019
Estimado, muchas gracias por su buena calificación y preferencia. Esperamos tenerlo de vuelta.

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019
Response from Gerente general on May 3, 2019
Estimado, muchas gracias por su buena evaluación y preferencia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Gerente General on May 3, 2019
Estimado, muchas gracias por su buena calificación. Esperamos tenerlo de regreso.

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019
Response from Gerente General on May 3, 2019
Estimado, agradezco su comentario y espero que en su próxima estadía podamos mejorar su experiencia.

6/10 Okay

Cynthia

Spanish a must to stay
The breakfast was nothing to write home about. We eat dinner there one night. They don’t understand wake up calles for 4 am they call the next day. They don’t speak English.
Stayed 4 nights in Mar 2019
Response from General Manager on Apr 10, 2019
Dear Cynthia, We greatly regret the misunderstanding with your wake-up call, we hope that it has not generated major inconveniences. Keep in mind that this will be reviewed with the head of the corresponding area to review our procedures. Best regards.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely older hotel
Great location, staff friendly and helpful
Stayed 1 night in Jan 2019
Response from General Manager on Feb 8, 2019
Dear Robin, We are happy to know that our staff is dedicated to an excellent service as our goal at the Kennedy Hotel. We hope to receive them again. Best regards.

4/10 Poor

TIM, Toronto, ON

Business traveller
Liked: Staff & service
As a business traveller I was very disappointed. I arrived on an overnight flight sunday-monday with meetings scheduled in the afternoon - even though my room (booked for a week) was empty and ready ... they tried to charge me usd$39 for "early check-in". 25 yrs of business travel and no hotel had that audacity. While the bathroom has seen some surface updates, overall the hotel feels old and tired. The breakfast is a joke (i've had better included breakfasts at best westerns in Canada). The bed was comfortable and the location suited my needs. I will definitely be staying at another hotel on my next visit to Santiago.
Stayed 5 nights in Dec 2018
Response from General Manager on Jan 12, 2019
Dear guest, We deeply regret that your stay was not as expected, I take the opportunity to tell you that our check-in time is from 3:00 p.m. and we have a special price for early check-in from 10:00 p.m. USD 39. We appreciate your comments which will be indicated to each corresponding area. We hope you can return to Hotel Kennedy. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is an excellent value in a very good location and I will stay here again and I enjoyed a 4 night stay in November. There is one issue that needs correction at it as the breakfast buffet. 4 staff members clearing and cleaning tables and not one watching the food and plate supply. Eggs empty for a long duration of time, no plates left at all and other dishes empty or near empty. There must be a staff designated at all times to observe and anticipate replenishment.
Stayed 4 nights in Nov 2018
Response from General Manager on Dec 19, 2018
Dear guest, Thank you very much for your comments, these help us to improve day by day the defects we may have. Please keep in mind that these will be delivered to the food and beverage manager to study the improvements to be made. We hope to see you again soon. Best regards.

6/10 Okay

Mike, Los Angeles

Liked: Staff & service
Disliked: Property conditions & facilities
very good location but it is very old the hotel no more than 3 stars
Stayed 5 nights in Nov 2018
Response from General Manager on Dec 19, 2018
Dear Mike, We appreciate your comments and regret that you have not been able to enjoy your stay as expected. We will make these notes known to the heads of the area to verify the improvements to be made in each department. We hope to return again to live a new experience at Hotel Kennedy. Best regards.

6/10 Okay

russell

i will stay somewhere else in Santiago next trip
after flying 12 hours, we arrived at 10:30am to the hotel and they wanted ot charge us $39 to check in before 3pm.
Stayed 2 nights in Sep 2018
Response from General Manager on Sep 25, 2018
Dear Mr. Fryer, We regret that your stay has not been as expected, but please bear in mind that, the check in time is at 3:00 PM and for the early check in after 10:00 AM all our guest need to pay USD $39. Bests regards,

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frontdesk that is really ready to help
In general the hotel staff is friendly, but Sofía at the from desk is the most amazing and helpful person I have meet at a hotel. She was not only imaginaive, but went beyond all expectations helping me handle the complex logistics of my luggage at hotel to airport transport. Will definitely stay here on my next trips to Santiago de Chile
Stayed 3 nights in Sep 2018
Response from General Manager on Sep 25, 2018
Hello Bernardo, Thank you very much for your comments. We are glad to know that you could enjoy your stay with us and that Sofia has made it even better. We will worry about congratulating her as she deserves. We hope to see you again. Best regards.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Gerente General on Aug 20, 2018
Thank you George for your score.

8/10 Good

Juan, Melbourne australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel, clean and very friendly staff. Maybe need update for baggage storage in room
Stayed 5 nights in Jul 2018
Response from General Manager on Jul 26, 2018
Hi Juan, Thank´s for your comments, we will talk with the person in charge of the corresponding area to make the changes for the baggage storage. We hope see you again in Hotel Kennedy. Bests regards.

10/10 Excellent

Jorge, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, very good location, staff is great. Breakfast is very complete as well.
Stayed 1 night in May 2018