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Reviews of Hotel Boutique Tremo

3 out of 5
Hotel Boutique Tremo
Alberto Reyes 32, Santiago, Region Metropolitana

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 250 reviews" "
Rating 8 - Good. 97 out of 250 reviews" "
Rating 6 - Okay. 50 out of 250 reviews" "
Rating 4 - Poor. 22 out of 250 reviews" "
Rating 2 - Terrible. 13 out of 250 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Robi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed at hotel before and it was good but this time room on ground floor so can’t have light as full length window was on the cafe. Was noisy through the night and Wi-Fi was broken
Stayed 1 night in Jan 2024
Response from Robi on Feb 28, 2024
Dear RobiWe are certainly sorry that your stay was not 100% what you expected.But we assure you that your comment helps us a lot to improve the details and be able to provide a better service.SincerelyTeam Tremo Boutique Hotel

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from richard on Jan 18, 2024
Dear Richard, We appreciate the time you took to leave us your comment and evaluate your experience with us. We enjoyed your stay and without a doubt we will continue to improve to provide a better quality of service. Once again we thank you for your stay and your trust in us and we look forward to seeing you on a future stay. Kind regards

8/10 Good

Robi

Stayed 5 nights in Jan 2024
Response from Robi on Jan 18, 2024
Estimado Robi. Le agradecemos el tiempo que se tomó para evaluar su experiencia con nosotros. Para nosotros fue de agrado su estancia y sin duda seguiremos mejorado para dar una mejor calidad de servicio. Nuevamente le agradecemos su estadía y su confianza en nosotros y le esperamos en una futura estadía. Saludos cordiales

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Philip on Jan 18, 2024
Dear Philip. We appreciate the time you took to evaluate your experience with us. We enjoyed your stay and without a doubt we will continue to improve to provide a better quality of service. Once again we thank you for your stay and your trust in us and we look forward to seeing you on a future stay. Kind regards

10/10 Excellent

richard, Oceanside

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and staff
Stayed 2 nights in Jan 2024
Response from richard on Jan 18, 2024
Dear Richard, We appreciate the time you took to leave us your comment and evaluate your experience with us. We enjoyed your stay and without a doubt we will continue to improve to provide a better quality of service. Once again we thank you for your stay and your trust in us and we look forward to seeing you on a future stay. Kind regards

10/10 Excellent

Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Da on Jan 18, 2024
Estimado Da. Le agradecemos el tiempo que se tomó para evaluar su experiencia con nosotros. Para nosotros fue de agrado su estancia y sin duda seguiremos mejorado para dar una mejor calidad de servicio. Nuevamente le agradecemos su estadía y su confianza en nosotros y le esperamos en una futura estadía. Saludos cordiales

8/10 Good

Paula

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
El personal muy atento. Antony fue muy servicial y amable. Algo muy malo, una de las almohadas estaba manchada de sangre, cuando fuimos a solicitar el cambio no había mas almohadas...
Stayed 2 nights in Nov 2023
Response from FELIPE on Nov 23, 2023
Lamentamos profundamente que su estadía no fuera de su agrado. Pero como equipo estamos día a día intentando mejorar tanto nuestras instancias como también nuestros protocolos.Su nota y sus comentarios son muy valiosos para nosotros en nuestro afán de mejorar.Esperamos que en un futuro pueda volver confiar en nosotros.Le aseguramos que intentaremos mejorar su experiencia.

4/10 Poor

Sabrina

Stayed 5 nights in Aug 2023
Response from SABRINA on Sep 11, 2023
Estimado sentimos profundamente que su estadía no fuera lo que esperaba. Hemos tomado nota de todos y cada uno de los puntos que nos señala e implementaremos las medidas necesarias para que esto no vuelva a ocurrir ni con nuestros futuros huéspedes ni con usted si es que en un futuro decide brindarnos su confianza nuevamente. Agradecemos sinceramente de su comentario, ya que esto nos ayuda a fortalecer y mejorar nuestro servicio con el fin de estar siempre a la altura. Saludos cordiales Staff Santiago suite

6/10 Okay

Miguel

Stayed 3 nights in Apr 2022
Response from Bellavista on Apr 29, 2022
Estimado . agradecemos su comentario. Saludos cordiales

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do yourself a favor and stay off this property! This was easily the worst hotel experience I've ever had in my life. I spent a seven day mandatory quarantine in this hotel and it was a nightmare. Every item in the room was dirty, old and did not work properly. The water pressure was never right. Heating was non-existent in the middle of the winter. Sheets were yellow. Bedbugs. TV remote didn't work so I had to get up to turn the volume up and down and to turn it off at night. WiFi was incredibly slow and unreliable, I couldn't even order food due to it. Forget video calls, you just won't be able to get any work done. The staff was incredibly rude and slow, they take advantage of the fact that you're forced to stay in your room to give you the worst treatment ever. The breakfast you get is insanely unhealthy and small. Rotten fruit, juice from powder, white bread and cheese you can't trust. No cleaning at all! They only came to pick up trash "once" a day (some days they would just forget). Of course there were flies, ants and all kinds of bugs everywhere. I could go on and on, but in conclusion, this is just a horrible hotel and they're not doing anything to try and improve.
Stayed 6 nights in Sep 2021
Response from Gerente de Oparaciones on Oct 6, 2021
Estimado "Sr" Juan nos resérvanos el dar una respuesta en esta oportunidad a un huésped con sus características

4/10 Poor

Rudens

Stayed 7 nights in Sep 2021

2/10 Terrible

Juan Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA PEOR ESTADIA DE MI VIDA
Estoy muy enojado con Tremo Hotel, SIEMPRE me he hospedado en Alberto Reyes (este hotel), pero me cambiaron la reserva para TREMO Parque Forestal y es HORRIBLE, habían escandalos en el hotel, peleas de Venezolanos en el pasillo y nadie de la administración hizo nada, FUE LA PEOR ESTADIA DE MI VIDA, la cama MALISIMA, la tarjeta de la habilitación nunca abrió la puerta, la gestión de TREMO Parque Forestal es HORRENDA, TODO MAL, desde que llegamos hasta que nos fuimos, NO SE HOSPEDE EN TREMO Parque Forestal.
Stayed 1 night in Mar 2021

10/10 Excellent

Juan Jose

Stayed 1 night in Mar 2021

10/10 Excellent

Sayang, Indonesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and provided good information about restaurants in the area.
Stayed 1 night in Dec 2020
Response from Staff Hotel Tremo on Dec 16, 2020
Gracias por colocar su apreciación. Para nosotros fue un placer atenderle.

10/10 Excellent

D, Syd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice good location Clean walkable to really everything Watch foot paths and I twisted my ankle due to dodgy path ways
Stayed 2 nights in Mar 2020
Response from Hotel Tremo Boutique Staff on Mar 15, 2020
Thank you for your feedback, and we love to have reached your expectations, we hope to be your hotel of choice in a possible return to Chile in the future, Best Regards.

10/10 Excellent

Jessie, Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, the room, especially the bathroom, was very clean, staff speaks English, lots of restaurants near by.
Stayed 1 night in Dec 2019
Response from Staff Tremo Hotel Boutique on Dec 7, 2019
Thank you for your reply, and we love to have reached your expectations , we hope to be your hotel of choice in a possible return to Chile in the future, best regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Staff Hotel Tremo Bellavista. on Nov 28, 2019
gracias por tomarse unos minutos de su tiempo para dejarnos un comentario. Utilizaremos su evaluación para mejorar y brindar una mejor experiencia en su próxima visita. Agradecemos el escogernos como su opción para quedarse en Santiago.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stay just one night and it was ok. No cable tv working, odd card key system to open the door, too loud (you can hear everything from outside, from others rooms). Breakfast ok, no eggs thought. Beware that the metro station is close to the hotel, but it's at the other side of the river. Friendly staff, they let us stay at the hotel until we departed to the airport at night.
Stayed 1 night in Jan 2019
Response from Hotel Tremo Bellavista on Jan 11, 2019
We hope that our accomodations were enjoyable for you and we hope to have you back.

4/10 Poor

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overnight the walls vibrated out of nowhere making a scary sound due to something happening in the streets, either a machine or a heavy truck, happened like 3 times. The window pointed to an area where hotel guests would loiter so it was often very noisy. I also could hear the receptionists chatting on the phone in the reception from my room, simply annoying. The breakfast was terrible, no options, coffee as lukewarm, all juices with so much sugar it was unbearable. The shower would wet the entire bathroom, I don't really recommend the hotel, unless you can get a really cheap price for some reason.
Stayed 2 nights in Jan 2019
Response from Hotel Tremo staff on Jan 10, 2019
We are sorry that you couldn´t enjoy your stay with us, we´´l look forward to improve our services.

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel Tremo Bellavista on Dec 31, 2018
Muchas gracias por su valoracion, esperamos su pronto regreso

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is well situated for easy access to most of the main tourist sites in Santiago. The communal areas of the hotel (lobby, stair way and breakfast area) were attractive and well maintained - apart from the plastic plants in the breakfast area. However, the bedroom was very tired and dated and badly in need of renovation. The staff were fairly helpful but very strict on the checking in time. Breakfast was limited with fairly basic provisions. Overall, the hotel itself was a bit disappointing.
Stayed 3 nights in Dec 2018
Response from Bellavista Staff on Dec 15, 2018
Good afternoon Thank you for taking your time to leave us your comment based on your experience; We regret the fact that you have not fulfilled your expectations at all, but, unthinkingly, it is important for us, and we will take into account what we must improve in order to continue providing a good service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy hotel, very good location near everything especially nice area to eat and go out. Staff is amazing. Only cold breakfast served, could be better, no drinking water for example was available on the buffet. Otherwise the hotel is nice and absolutely great value. Thanks, wishing you many nice guests from Expedia.
Stayed 1 night in Dec 2018
Response from Hotel Tremo Bellavista on Dec 12, 2018
Thank you for taking your time to leave your comment; We appreciate your evaluation in favour of maintaining the quality and the good service we provide to all our guests. Without a doubt, we hope to return soon and will gladly answer them.

8/10 Good

aric k.

Great location, friendly staff
This small hotel is in a great location for dining and touring about Santiago. It's a short walk to the metro station and many restaurants and bars. The room was clean and the staff was very friendly and helpful. My Spanish is limited so I was thankful they could help me in English as well. There is no elevator (so be prepared), but the front desk clerk (there is always one at the desk, 24 hours) offered to help with the luggage if we needed. They also gave suggestions for things to do and see, and called us a cab to the airport. The rooms are not overly posh or heavy on amenities, but I thought it was a good value and it's easy for me to recommend this hotel to anyone. We had a very nice stay.
Stayed 2 nights in Nov 2018

8/10 Good

Santiago

Liked: Staff & service, room comfort
Disliked: Cleanliness
Once upon a time
The hotel has the remnants of a once vibrant and reputable hotel. Staff was friendly and courteous. Our room was on the top floor. Bedding and mattress were comfy. Furniture and furnishings were adequate but a few items were broken. The air in the room was stuffy. The air in the bathroom wreaked of mold... there was black mold all over the bathroom. We slept with the windows open and that helped freshen the air. Breakfast was good.
Stayed 1 night in Sep 2018
Response from Bellavista Staff on Sep 3, 2018
We are, glad that you could have some rest and enjoy part of your stay, and accept our deepest apologies for the setbacks caused by the condition of the room at the time.

2/10 Terrible

Nicola

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing Stay
Initially put in a room with a window directly onto the main breakfast area so had to keep the blind down. Very pokey room. Kindly moved to a different room when we complained. Tried to buy water overnight but told we couldn't put it on our hotel bill as they didn't trust their guests would pay for it which was quite offensive!! So had to pay in cash, but then they had no change at reception. Surely there must be a better system than this for guests?? The next day the breakfast consisted of mouldy oranges, horrible re-sliced bread and fake looking ham. Nothing hot. No cutlery or plates laid out. Inedible breakfast overall, which the receptionist admitted to. We asked for our money back and we were told we had to do it through expedia which is proving very complex.
Stayed 1 night in Jan 2018
Response from Luis Martinez on Feb 19, 2018
Buenas tardes , esperamos que su retorno a casa fuera placentero, nos agrada que se tomara el tiempo de valorarnos ya que esto nos hace creceer como empresa, nos agrada saber que disfruto su estadia con nosotros, esperamos recibirlo de nuevo con nosotros. Muy cordialemente Hotel Tremo Bella Vista

6/10 Okay

Harjeet

Disliked: Room comfort
A potential gem gives way to uncomfortable rooms
I booked this on the strength of a glowing Lonely Planet recommendation and certainly from the outside this looks like a gem at a very budget friendly price. However the rooms are small, cell like and spartan and they aren’t designed for rest and relaxation only sleep and shower. At a push that is ok especially if you plan to spend all day out. The problem for us though was the following: toilet stopped flushing and despite notifying the reception at 8am nothing was done all day and when I enquired for the second time was told no one could come until the next morning - which happened to be our checkout day. I insisted on a new room which was granted. This room had shower gels/soaps which the first hadn’t. But the safe was locked. The first room had dodgy AC which wasn’t cooling the very hot room. Seems like attention and housekeeping was a bit slapdash. But I emphasise that the staff were perfectly friendly and cooperative on the whole. I feel that this could be a real gem if there was more attention to maintenance and house keeping and a bit of sprucing up. Location to nearby cafes and bars is great but on balance the discomfort of rooms isn’t compensated by location.
Stayed 2 nights in Jan 2018
Response from Luis Martinez on Jan 29, 2018
Buenos dias, antes que nada un coordial saludo, lamentamos los inconvenientes ocurridos, tomamos nota de cada observacion para lograr mejorar cada vez mas y hacer las estadias mas placenteras

6/10 Okay

Ozzy, London

Liked: Staff & service
Disliked: Cleanliness
Good location but not quite clean
Location of the hotel is good, in Bellavista area and close to many restaurant and bars. Although the hotel looks ok at first sight, has some hygenie issues. The cleanliness of the bed was not good, yellow stain on pillows, duvet had colured marks, floor was not clean hair and dust, bathroom sink was blocked-the blockage was fixed by the staff next day. Also the ambiance of the room was not great, as we were given a room at lower ground which didnt get much sunlight.
Stayed 2 nights in Jan 2018
Response from Luis Martinez on Jan 20, 2018
Buenos dias, antes que nada un coordial saludo, lamentamos los inconvenientes, trabajaremos para mejorar cada vez mas

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Hotel has potential.
This hotel is convenient to much of Bellavista. The staff is a bit aloof and could provide better attention to guests. Staff needs to look up from computer and communicate with guests. There were no maps and little tour information. There is no bottled water provided. Also, breakfast is a failure. The meal isn't worth waking up for. Tables are covered with dirty dishes and staff isn't friendly. The place has a lot of potential and would get better ratings if they upgraded the breakfast food and acted more attentively.
Stayed 2 nights in Jan 2018
Response from Alvaro Mendoza on Jan 18, 2018
Buenas tardes , esperamos que su retorno a casa fuera placentero, nos agrada que se tomara el tiempo de valorarnos ya que esto nos hace creceer como empresa, nos agrada saber que disfruto su estadia con nosotros, esperamos recibirlo de nuevo con nosotros. Muy cordialemente Hotel Tremo Bella Vista

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value Santiago hotel in perfect location
Well-decorated hotel, clean and modern. Quiet street at a lively part of Santiago. Best of both worlds. Pleasantly surprised by the value it offered. Room not huge but had everything we needed. Breakfast was pleasant in a lovely setting. Stayed in a terrible hostel in Santiago for not much cheaper than what we paid here. Excellent value for money for Santiago.
Stayed 1 night in Dec 2017
Response from Alvaro Mendoza on Jan 18, 2018
Buenas tardes , esperamos que su retorno a casa fuera placentero, nos agrada que se tomara el tiempo de valorarnos ya que esto nos hace creceer como empresa, nos agrada saber que disfruto su estadia con nosotros, esperamos recibirlo de nuevo con nosotros. Muy cordialemente Hotel Tremo Bella Vista

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall nice location and accommodations. Description cited cable TV, but we had an antenna with local (snowy) channels only. Not too critical, but at least adjust the room description accordingly.
Stayed 3 nights in Dec 2017
Response from Hotel Tremo staff on Jan 5, 2018
Buenas tardes, antes que nada un coordial saludo, nos agrada saber que disfruto su estadia con nsotros

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall very good experience with very helpful staff
Stayed 2 nights in Dec 2017
Response from Luis Martinez on Dec 20, 2017
Buenas tardes. Antes que nada un coordial saludo, nos agrada saber que disfruto su estadia, el que se tome el tiempo de calificarnos ya que eso nos ayuda a crecer mas y mas

6/10 Okay

Claire , Aistralia

Disliked: Cleanliness
Great location but basic cleanliness.
Great location, 2 min walk to 100's of restaurants without being too noisy. San cristobal hill and markets within walking distance. Room cleanliness very average, mix of very helpful and very rude staff.
Stayed 4 nights in Nov 2017
Response from Luis Martinez on Dec 1, 2017
Buenas tardes, esperemos que su retorno a casa fuera placentero, lamentamos el hecho que no lo pasara bien aca, per trabajamos para mejorar

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
The hotel is on a small side street and doesn't really have a great view of anything. But it is within walking distance of almost everything and the staff is very helpful and kind
Response from General Manager on Feb 27, 2017
Dear Guest: Thank you for staying with us. Your words makes us improves to offer a better service to all our custumers. In order to achieve excellence in customer experience we will take your review for work in better and new services. Regards, Tremo Hotel Boutique Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Location!
Response from General Manager on Oct 19, 2016
Muchas gracias por su puntuación. Saludos cordiales, Staff de Tremo Hotel Boutique

2/10 Terrible

SeattleTraveler, Seattle, WA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy, ants on the wall, & no customer service
This hotel was a DISAPPOINTMENT. The room I booked & paid for with two single beds was not available when I checked it. They offered two single rooms, both on the first floor in areas that would be loud with either lobby or stairway noise. My sister and I decided sharing a room would be easier and choose the larger of the two choices. Right away we noticed stains on the bedspread & sheets. We asked & housekeeping replaced. Later when trying to go to sleep we realized we had been given the worst possible room location. Our room shared a wall with the lobby and every time a guest was buzzed into the hotel or someone walked across the floor, or any conversation we could hear it. It a popular, late night neighborhood the noise and coming and goings of other guests were a constant. After a night of little sleep we get up to enjoy our last day in Chile to discover sugar ANTS crawling up the wall of the bathroom. This was the last straw. We tried to speak with management, but the 3 people staffing the lobby in the morning all claimed to not understand English, despite using it with us the previous day. After using Google translate to express our frustration they said they would consult with the Operations Manager. When we returned later they offered a bottle of wine for the inconveniences, but then said the manager left them no money to buy a bottle and they didn't have one to give out. Why offer if you cannot deliver on the promise? Disappointing.
Response from Recepcion Tremo Bella Vista on Sep 22, 2016
Dear, we are really sorry about your room. This kind of room usally are very noise because it is located on the first floor. However, we really appreciate if you let us know the name of the staff who you talked with because we offer a hight standard of service. Please, recibe our apology. Have a great day.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bellavista lovely area to stay
It was disappointing Bellavista area is a wonderful place to be and the hotel is ideally positioned Our room was incredibly cramped! Door of unit beside door to room kept falling in, tiles in shower were really dirty mould grew profusely and they were mean with soap! Only one little bar on offer We commented to front counter staff about these issues but nothing happened But for us the worst thing was that we had to leave hotel at 6am to be at airport two hours before an international flight So we booked and payed in advance for a taxi ride Well no taxi arrived! We were stuck! At 7 am the young man at counter finally after I demanded to speak to someone who spoke English, hailed a taxi to get us to airport. This was after I had been told (wa are both over 70) that we could get out on street and hail a taxi with two big cases and two backpacks. We are both the sort of people who arrive early rather than late and that experience was really upsetting to say the least!
Response from Leonardo tapia, Manager. on Apr 6, 2016
Dear guest: I'm apologize for the inconvenience that you suffered in your stay with us, your comments are important to improve our service and learn from the mistake that our staff could have made it to you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
Not a good experience
Response from Felipe on Apr 2, 2016
Dear Customer, we would like to hear more about that was unsatisfactory as it did not specify anything in your comment. For us your opinion is really important as you can see. Sincerely Hotel Tremo

6/10 Okay

paul, Dartmoor

Liked: Staff & service
Disliked: Cleanliness
Nice hotel close to Bella Vista Plaza
Good hotel close to central attraction of Bella Vista. Bathrooms leave a little to be desired in terms of maintenance and cleanliness (mould and broken tiles) but other than that this hotel is very nice and clean. Patio seating area is great. I enjoyed my stay and found it comfortable.
Response from Hotel Tremo on Jan 29, 2016
Dear Sir Paul. Thank you very much for your visit and comment as it helps us to strengthen the service we provide and rewards daily effort to improve it. We hope to have you back with us soon. Sincerely Hotel Tremo

10/10 Excellent

biloerju, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay here!
This place is wonderful. True boutique place. They will even carry your bags up if you wish. panini's for breakfast!!! Can also have cereal, fruit, yogurt, toast etc. if you wanted. clean. Great view of the snow capped Andes from room #11. Quiet area. Help couldn't have been nicer or more helpful.
Response from Hotel Tremo on Jan 9, 2016
Thank you very much for your visit and your opinion, what is very important to us as it helps us to improve our attention and service. Internet regret the incident , but unfortunately it was a technical problem the service provider's service , who could not fix it as soon as we wished. Sincerely Hotel Tremo

6/10 Okay

yvonne, Dallas

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The hotel is average. It is like others have stated, small rooms, the shower had rust and super small, I am small and kept hitting my arms on glass door. The detail to cleanliness in room was not top priority. There were a few stains on bedding cover. The breakfast was below average. No eggs. On positive note: staff was really great! Samuel was excellent and went extra mile on everything !!! I was really appreciative !!
Response from Felipe on Feb 27, 2016
Thank you very much for your comment , we are happy to report that we have made ​​the necessary improvements to correct the details that he said. Sincerely Hotel Tremo

6/10 Okay

Philip, UK

Liked: Cleanliness
Not a boutique hotel
Rooms are small but clean. This is not a boutique hotel. Breakfast is basic but adequate and the breakfast room was freezing cold. Staff are helpful to a point but not very friendly. I got the impression I was interrupting their mobile phone checks by asking for anything. Location is good. There is no lift.
Response from Felipe on Feb 27, 2016
Thank you very much for your comment , we are happy to report that we have made ​​the necessary improvements to correct the details that he said. Sincerely Hotel Tremo

4/10 Poor

Susan

Liked: Property conditions & facilities
Disliked: Cleanliness
DON'T STAY HERE IF YOU WANT A GOOD NIGHTS SLEEP
Very noisy inside the hotel. Was woken up at 2, 3, 4, and 5 am with drunk patrons arriving back at hotel and having very loud conversation with the office reception person. Wooden stairs and open stair well added to the noise factor. Breakfast was limited and served in a covered outdoor area (chilly). Rooms very small and bathrooms old and mouldy. Enjoyed the character of the place, staff tried to be helpful however there was no proper manager/owner in sight for the four days of our stay and hotel appeared to be run by office staff who tried to be helpful. Shame, as the hotel is in a great location. Suitable for young party goers.
Response from General Manager on Sep 22, 2016
Dear, we are really sorry about your room. This kind of room usally are very noise because it is located on the first floor. However, we really appreciate if you let us know the name of the staff who you talked with because we offer a hight standard of service. Please, recibe our apology. Have a great day.

6/10 Okay

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

christine , sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean boutique hotel
Staff very helpful regarding tourist attractions and recommendations within the city. Walking distance to restuarants, plaza de armas, fish markets, San Cristobel. Not far from metro if needing to travel further. Excellent modern breakfast courtyard with good selection. All day free espresso coffee, teas, juices, cake and fruit. Nice relaxation areas on each floor. Good wifi.
Response from Hotel Tremo on Sep 22, 2016
Hi. Dear Christine, we are so glad that you have enjoyed your time with us. Thanks for your preference. We are going to wait for you to the next time. Have a nice day.

8/10 Good

Paul, Renmark, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities
The Tremo was nice and relatively quiet.
The hotel had a simple but most adequate breakfast. The staff were very welcoming and helpful. Just around the corner from the hotel was a fantastic restaurant/fast food precinct which catered for all tastes! I was on the fourth floor. The room was very good but there was no wardrobe. Clothes had to be hung on the back of the door! Also the hotel wasn't served with any lifts, however the stairs were wide and safe.
Response from Hotel Tremo on Sep 22, 2016
Hi. Dear Paul, we are so glad that your have enjoyed your time with us. We are going to wait for your to the next time. Have a nice day.

6/10 Okay

GURMEET SINGH, Mumbai India

Liked: Staff & service
excellent staff, very helpful the rooms are very small though
Response from General Manager on Sep 22, 2016
Hi. Dear, we are so glad that you have enjoyed your time with us. We are going to wait for you the next time. Have a nice day.

8/10 Good

James, Colma, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically pretty good
The best part about this small hotel is the neighborhood; a short walk to the bustling restaurant and bar area of Barrio Bellavista, in which several top restaurants are located. The hotel is really more like a B&B; you can hear doors closing and there is the breakfast downstairs where people mingle. It is about an eight minute walk to the Metro, and the Metro stop is a hub, which was great. The price was quite reasonable; staff very friendly and helpful. One exception was the day I left, it was rush hour and the Front Desk person couldn't get a taxi, so he called his own special taxi contact person who then repeatedly called back to say he would be late, which didn't work for me at all. I finally went out myself to the street and flagged down a cab. You might keep this in mind when you leave, as this was the most unhelpful part of the stay.

10/10 Excellent

Willie, Old Field, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel In Incredible Location At Superb Rate
Hotel Bputique Tremo is an excellent option in Santiago, Chile. It is a brand new small boutique hotel located in the Bellavista area of Providencia (one of the hottest and best locations in Santiago). The rooms, while smallish for American standards, were immaculate, bright, comfortable, and perfectly fine. The beds were comfortable and the bedding of the highest quality. Despite being only a block from the action, the hotel rooms were very quiet. The rooms have a nice desk for writing, bureau drawer bit no closets, nice large bathrooms, and a television with very limited English channels. The breakfast was very modest (bread, cheese-meats, pastries, and juice. While the breakfast (served on a jcie patio) has only instant coffee, the hotel has an expresso machine, juices, brewed coffee and pastries all day long. The best of the hotel is an incredibly friendly and helpful staff. The location, as stated, is perfect. Within a few minutes walk to Patio Bellavista, an extremely large number of bars and restaurants, the main Cerro of Santiago, and a subway stop. Finally, the rate that was available on Trip Advisor ($63.00 per night) was a fantastic nargain.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice stay
An old house that has been adapted to a nice hotel. Good service, but neighborhood a little rough
Response from Felipe on Jun 27, 2015
Thank you very much for your visit. We are very happy with your comments. We hope you return to the hotel soon. Best Regards

8/10 Good

Jose Carlos, Lima, Perú

Liked: Cleanliness, staff & service
Nice stay in Santiago.
Nice stay in Santiago. The hotel is located very near the Bellavista restaurants, bars, and art zone. The Neruda house and San Cristobal hill is just around the corner. The overall stay was good. One problem was the parking, as no parking is available, and the streets around doesn't seem a good place to park.
Response from Felipe on Jun 27, 2015
Thank you very much for your visit. We are very happy with your comments. We hope you return to the hotel soon. Best Regards