Title: Bahía Escondida (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1441419&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bahía Escondida Marina access meets family adventure at this waterside retreat where guests can boat by day, practice yoga, and dine poolside at La Casona restaurant ## Photo gallery for Bahía Escondida ![Indoor pool, 3 outdoor pools, open 10:00 AM to 10:00 PM, pool umbrellas - Bahía Escondida (Santiago)](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/5f385a02.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Bahía Escondida (Santiago)](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/d471dfaf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine, pool views - Bahía Escondida (Santiago)](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/7f500200.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, 3 outdoor pools, open 10:00 AM to 10:00 PM, pool umbrellas - Bahía Escondida (Santiago)](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/bd40bd33.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Bahía Escondida (Santiago)](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/af5c836b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Cascada Cola de Caballo, Bahía Escondida offers water park fun, a sauna, and four outdoor pools. Enjoy international cuisine with pool views at La Casona restaurant. Practical amenities include free WiFi, an on-site grocery store, and attentive staff. ## Reviews 7.6 Good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar. 9 - Mar. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 10 - Mar. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/dafda00b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Balcony Air conditioning Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Hair dryer Microwave - 269 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/f7f949ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.0 Very good 7 reviews ### Highlights Balcony Air conditioning Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Hair dryer Private bathroom Microwave - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, Kitchenette ![Standard Room, 2 Double Beds, Kitchenette](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/672a89d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Kitchenette 8.0 Very good 5 reviews ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Hair dryer - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Suite, Kitchenette ![Suite, Kitchenette](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/44196ab3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Kitchenette 8.4 Very good 5 reviews ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer LCD TV Sofa bed Blackout drapes/curtains Hair dryer - 269 sq ft - Sleeps 6 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Superior Suite, 2 Bedrooms ![Superior Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/cd8109d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 2 Bedrooms 8.0 Very good 1 review ### Highlights Balcony Separate dining area Air conditioning Kitchenette Full-sized refrigerator/freezer LCD TV Sofa bed Blackout drapes/curtains - 376 sq ft - Sleeps 8 - 1 King Bed, 2 Queen Beds and 1 Twin Murphy Bed ### View all photos for Quadruple Room Standard ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/2efb91b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 312 sq ft - Sleeps 4 ### View all photos for Quadruple Room Standard ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/877f0f29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 312 sq ft - Sleeps 4 ### View all photos for Family Room -8 guests- Master ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/0107569d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room -8 guests- Master - 818 sq ft - Sleeps 8 ### View all photos for Quadruple Suite Deluxe ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/21a21fae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite Deluxe - 613 sq ft - Sleeps 6 ### View all photos for Double Room Standard ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1441500/1441419/w797h529x0y3-1dcf8ac1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 312 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Bahia-Escondida.h1441419.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Bahia-Escondida.h1441419.Hotel-Information) ## About the area Located in Santiago, Bahía Escondida is in the entertainment district and on the waterfront. The area's natural beauty can be seen at Cascada Cola de Caballo and Bioparque Estrella. Presa La Boca is another place to visit that comes recommended. Jet skiing offers a great chance to get out on the surrounding water, or you can seek out an adventure with skydiving, mountain biking, and horse riding nearby. [Visit our Santiago travel guide](https://www.expedia.ca/Santiago.dx184260) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.41190%2C-100.12305&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=H0mtLwzesMT_NXrzxLSIYlu_0TA=) Falda Cerro de la Ermita, 1010, Camino a La Cortina, Santiago, NL, 67320 ### What's nearby - ![Cascada Cola de Caballo showing a waterfall](https://images.trvl-media.com/place/6074268/4bf37cea-3c9b-45f8-af94-bd534559b1a1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cascada Cola de Caballo 10 min drive \- 8.8 km - ![Nearby the concrete full city of Monterrey in northern Mexico there's a great route to discover in the Chipinque mountain. Once you start climbing up the big city lags behind and one can enjoy fresh air as wild animals cross your path #ontheroad. ](https://images.trvl-media.com/place/9500/70c1eaca-e36f-470a-ba2b-a620b2a15884.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cumbres de Monterrey National Park 10 min drive \- 9.1 km - Bungee Cola de Caballo 5 min drive \- 2.7 km - Cascada del Chipitin 9 min drive \- 5.7 km - Matacanes Canyon 9 min drive \- 5.7 km ### Getting around - General Mariano Escobedo Intl. Airport (MTY) 64 min drive ### Restaurants - Tacos Isidro's 7 min drive - Güey De Monterrey 9 min drive - Esperanza Restaurant Cafe 8 min drive - Tacos Rocha 8 min drive - Delicias del Mar 9 min drive ## About this property ### Bahía Escondida Family-friendly hotel near Cascada Cola de Caballo Located close to Presa La Boca, Bahía Escondida provides a marina, free water park access, and a poolside bar. Adventurous travelers may like the racquetball/squash, volleyball, and basketball at this hotel. Indulge in a hot stone massage at BE SPA, the onsite spa. The on-site international cuisine family restaurant, La Casona, offers breakfast, lunch, dinner, and pool views. Yoga classes and Pilates classes are offered at the gym; other things to do include boat tours. Free in-room WiFi is available to all guests, along with a grocery/convenience store and a terrace. Additional perks include: - 3 outdoor pools and an indoor pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), 3 outdoor tennis courts, and express check-out - Meeting rooms, tennis lessons on site, and wedding services Room features All 140 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Bathrooms with showers and free toiletries - 32-inch LCD TVs with premium channels - Balconies, full-sized refrigerators/freezers, and microwaves ## Similar properties ![Interior](https://images.trvl-media.com/lodging/41000000/40670000/40668800/40668771/d01cf50a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Rincón de Santiago Santiago - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 512 reviews CA $190 CA $228 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=40668771&PinnedHotelID=40668771&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1400000/1397000/1396933/3557ce3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Safi Royal Luxury Valle San Agustín - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 2,425 reviews CA $174 CA $207 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=1396933&PinnedHotelID=1396933&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8100000/8090500/8090463/8f8338b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Centro Cadereyta Cadereyta Jimenez - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 155 reviews CA $127 CA $151 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=8090463&PinnedHotelID=8090463&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3577400/3577322/d35534ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chipinque San Pedro Garza García - Pool - Spa - Free WiFi - Restaurant 8.2 Very good 1,001 reviews CA $449 CA $534 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=3577322&PinnedHotelID=3577322&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/7800/7752/5adff84e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Safi Royal Luxury Centro Monterrey Centro - Pool - Hot tub - Kids pool - Waterslide 8.6 Excellent 2,601 reviews CA $122 CA $145 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=7752&PinnedHotelID=7752&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15290000/15282200/15282117/8ed0d4cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Monterrey Valle by IHG Santa Engracia - Breakfast included - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 2,158 reviews CA $146 CA $174 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=15282117&PinnedHotelID=15282117&HadPinnedHotel=true®ionId=-1&adults=2) ![Doble Matrimonial Luxury | Living area](https://images.trvl-media.com/lodging/72000000/71430000/71421600/71421536/6ef94b35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Safi Royal Luxury Metropolitan San Agustín - Pool - Hot tub - Spa - Kids pool 9.2 Wonderful 2,547 reviews CA $209 CA $248 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=71421536&PinnedHotelID=71421536&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/87000000/86150000/86146300/86146216/06d90776.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galeria Plaza Monterrey Monterrey Centro - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 1,898 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=86146216&PinnedHotelID=86146216&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/2000000/1630000/1620200/1620138/25bb0b46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Monterrey Valle San Agustín - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 1,787 reviews CA $151 CA $180 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1620138&PinnedHotelID=1620138&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/76000000/75280000/75271000/75270984/2310994e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tru By Hilton Monterrey Fundidora Monterrey - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 1,156 reviews CA $109 CA $130 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=75270984&PinnedHotelID=75270984&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=1441419&PinnedHotelID=1441419&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1441419,40668771,1396933,8090463,3577322) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - RV/bus/truck parking (surcharge) on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 250 for adults and MXN 170 to 200 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - La Casona ### Things to do - 2 outdoor padel courts - 3 outdoor pools - 3 outdoor tennis courts - Basketball - Beach volleyball - Billiards/pool table - Boat tours - Children's pool - Fitness classes - Free water park - Full-service spa - Gym - Indoor pool - Motor boating - Pilates classes - Playground - Racquetball/squash - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Waterslide - Yoga classes ### Family friendly - 3 outdoor pools - Children's pool - Free water park access - Grocery/convenience store - In-room full-sized refrigerator/freezer - In-room microwave - Indoor pool - Playground - Waterslide ### Conveniences - Gift shop/newsstand - Grocery/convenience store - Limited-hour front desk - Luggage storage - Newspapers in lobby - Vending machine ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - Barbecue grill - Beach towels - Garden - In a regional park - In the mountains - Marina - On a lake - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Hot stone massages - Spa open daily ### Accessibility - No elevator ### More - 4 buildings - 5 floors - Banquet hall - Built in 1986 - Reception hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Full-sized refrigerator/freezer - Limited room service - Microwave ### More - Access via exterior corridors - Air conditioning - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 11:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon A late check-out fee will be charged Express check-out available ### Special check-in instructions The front desk is open daily from 7 AM - 11 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities or services will be unavailable from September 17 2025 to March 13 2026 (dates subject to change): - One of the swimming pools The following facilities will be closed during October, November, December, January, February, and March: - One of the swimming pools The property will be renovating from February 20 2026 to March 8 2026 (completion date subject to change). The following areas are affected: - One of the swimming pools Guests will have access to the following alternate facilities during the renovation: - Indoor pool - Recreational facilities During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 1500 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 250 for adults, and MXN 170 to 200 for children - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators The seasonal pool will be open from March to October Pool access available from 10:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Bahía Escondida Bahía Escondida Hotel Bahía Escondida Hotel Santiago Bahía Escondida Santiago Bahía Escondida Santiago Bahía Escondida Hotel Santiago ## Frequently asked questions ### Does Bahía Escondida have a pool? ### How much does it cost to stay at Bahía Escondida? ### Is Bahía Escondida pet-friendly? ### How much is parking? ### What time is check-in at Bahía Escondida? ### What time is check-out at Bahía Escondida? ### Where is Bahía Escondida located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Bahía Escondida Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.2 Location ### 7.4 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 164 8 - Good 106 6 - Okay 87 4 - Poor 44 2 - Terrible 33 ## Reviews ### 2/10 Terrible #### Joshua Oct 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel was noise had people outside the hotel drinking smoking load extremely loud music til 5am the room want that clean and the staff were unfriendly the restaurant was nice and the service was good. ##### Joshua Stayed 1 night in Oct 2025 ### 8/10 Good #### Karla L Jun 1, 2025 Liked: Cleanliness, staff & service The service was really good, the people is friendly in the bar and restaurant. The kitchen suite needs to be updated and doesn’t have basic stuffs as a dishes soap, paper towel, salt, etc It was a good gateway with my family. ##### Karla L Stayed 1 night in May 2025 ### 6/10 Okay #### Emy Jomary Mar 4, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The view is amazing! but as far as front office, they didn't seem so concerned about our key card not working (3-4 times) we were locked out and couldn't get inside. the rest of the staff, as far as housekeeping and night management was friendly and tried to help rapidly seeing us outside freezing with our infant and couldn't get inside our room. That place has a lot of potential just needs a little bit of updating the rooms and such. overall, our stay was fair besides that. ##### Emy Jomary Stayed 6 nights in Feb 2025 ### 4/10 Poor #### Helen J. Aug 18, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort It was ok in terms of the grounds. The gate up front, the pool area, etc were nice. The rooms not so much. The owners have invested in the grounds far more than the rooms. The paint was coming off the wall, our bathroom door had a hole in it, the beds were very hard, the linens were stained, and the cleanliness was not what you would expect at all. We also did not feel as safe as the door lock was not the best. ![](https://a.travel-assets.com/ugc/hotel-reviews/B21A52298FD993031BAB4DDB7DED9CCDA6EFAB651723996248655.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8E21CB98B66DDD44BF32D939D60E276F6DFCA9C01723996248592.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/93C4594E37725CAC745E9C3BA4ED6224CA596EBE1723996248706.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C5B709C0BA992D444253732BBD69AB8187C60AAB1723996248344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen J. Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Ricardo Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Fun activities and great location ##### Ricardo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Irasema Jan 9, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Restrooms are dirty ##### Irasema Stayed 1 night in Dec 2025 ### 10/10 Excellent #### PERLA YANIRA Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ![](https://a.travel-assets.com/ugc/hotel-reviews/5f3779e6-0902-48f9-8cc5-24278711dda7-1755666790382.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30511298-dae9-461d-8857-d12f85b4449d-1755666825711.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### PERLA YANIRA Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Daniel Alejandro Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Daniel Alejandro Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Jose Oct 16, 2025 Liked: Cleanliness The place has beautiful sceneries but outdated ##### Jose Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Edmundo Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The attemtion and support of all the areas was very good ##### Edmundo Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Elsa araceli May 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities excelente ##### Elsa araceli Stayed 1 night in May 2025 ### 10/10 Excellent #### Edgar Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Edgar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Denise Jun 8, 2025 I like this place been coming here since I was a little girl with my parents and the thing is the rooms need to be cleaned properly more so the bathrooms they need to take the mold from the edges or just remodel them ##### Denise Stayed 2 nights in Jun 2025 ### 8/10 Good #### Jason Sep 5, 2025 Liked: Cleanliness, staff & service limited room service, limited food options. water slides kept stopping. had incident falling off raft and getting scraped up ##### Jason Stayed 2 nights in Aug 2025 ### 8/10 Good #### Ana Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good Quiet rest area. Room was not as clean as I expected. They need to put new sheets on beds and the televisions don’t work as well. Other than that, everything was great and safe. ##### Ana Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Richard Oct 26, 2025 Liked: Cleanliness Disliked: Staff & service For being classified as a Resort place, this was more like a 2-3 star place, did not fit the price charged nor the classification; bathroom/showers very small/tight areas. Very noisy late at night with Music groups blaring their music late night and early morning hours without being told to respect other guests. Staff at Reception very blunt, not warm welcome. Maid service hard workers ##### Richard Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Sandra Mar 14, 2025 Liked: Cleanliness, staff & service It’s nice and fun just be ready to walk lots of up and down hills to ur destination they don’t have golf carts not convenient for elderly or someone in wheel chair it’s a lot of walking unless u have a car and your driving then your good. The food it’s ok 5 out of ten. ##### Sandra Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Eduardo Jul 25, 2025 Liked: Staff & service, property conditions & facilities . ##### Eduardo Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sandra Jun 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice ##### Sandra Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Robert Jul 6, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The place has potential, but it needs a complete renovation. ##### Robert Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Ninfa Jul 31, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The area is beautiful, but the room need some upgrades ##### Ninfa Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Ricardo Nov 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything ok ##### Ricardo Stayed 1 night in Nov 2024 ### 8/10 Good #### Juan Jul 7, 2024 Liked: Cleanliness, staff & service, room comfort #### Good resort just needs a remodel Great pools and friendly services. Lots of things to do. Only downside is hotel is a little worn. Needs an update bad. ##### Juan Stayed 3 nights in Jul 2024 ### 4/10 Poor #### Erminia Oct 25, 2025 Disliked: Staff & service, amenities, property conditions & facilities Ac was not working Staff was EXTREMELY rude and gave little to no assistance, it was like pulling teeth to get information. No one wanted to help! False advertisement, pools were closed Park was closed We traveled from the U.S. for my sons wedding and it was so stressful, my father could not walk very well and there are no handicap amenities Food took an hour for a burger and 2 drinks ##### Erminia Stayed 2 nights in Oct 2025 ### 8/10 Good #### Jesús Jul 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities TV signal very old and wifi very poor ##### Jesús Stayed 1 night in Jul 2025 ### Expedia's Latest Trends ### Hotels > - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > - [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > - [Palmar Beach Resort and Spa Riviera Maya All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Azul-Beach-Resort-Riviera-Cancun.h1957350.Hotel-Information) > - [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > - [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > - [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > - [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > - [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > - [Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Hideaway-At-Royalton-Riviera-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h8825616.Hotel-Information) > - [Occidental Nuevo Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Occidental-Nuevo-Vallarta-All-Inclusive.h470881.Hotel-Information) > - [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > - [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > - [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > - [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > - [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > - [Dreams Tulum Resort & Spa - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Dreams-Tulum-Resort-Spa-All-Inclusive.h17456830.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > - [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.ca/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > - [Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Catalonia-Costa-Mujeres-All-Suites-Spa.h39132531.Hotel-Information) > - [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > - [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > - [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > - [Krystal Grand Nuevo Vallarta – All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Krystal-Grand-Nuevo-Vallarta-All-Inclusive.h57240661.Hotel-Information) > - [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > - [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > - [Hotel Riu Palace Pacifico - Adults Only - All Inclusive](https://www.expedia.ca/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-Adults-Only-All-Inclusive.h1928037.Hotel-Information)