Very spacious clean and bright apartment with good facilities, although a washing machine would be very useful. Location is very handy near a fantastic shopping centre and easy to get into town, cabs at the major hotel next door and supermarket also just minutes away!
The internet was not working for 4 days out of my 7 night stay, room was only serviced 3 times in the 7 nights, the washing machine was missing from the laundry. These were an issue. I don't speak Spanish was very difficult to communicate with any staff at this facility that must have at least 1500 rooms, most medium sized Hotels say of 100 rooms around the world would have somebody that can at least communicate in English.
It took a great deal of effort to find this hotel, as there were no signs on the building. I eventuallly asked a taxi driver nd he showed me a door that led to an appartment block. The people on reception, were not the hotel receptionist, but the concierge forthe three enormous tower blocks which are occupied bya mixture of private tenants and hotel guest. I was eventually (after 20 minutes) collected by somebody who did speak English and while she went off to get her lunch, directed me to the room 317 on the third floor, I believed this to be me room, but on arrival discovered it was the small office for the Altura hotel. After filling in forms and signing tenancy agreements in triplicate, I was given the key to my room and directed to the 11th floor. No assistance was offered with the numerous bags I was carrying. When I tried to access the room my key did not fit.
When I got back down to the 3rd floor and explained this, with a smile I was told my room was in block A not bock B. How I was supposed to have known this was beyond my comprehension. There was no attempt to apologise, nor again any help offered to assist me with my many bags to the buiding next door.
Having said that the appartment itself was great and very good value, being equipped with a modern kitchen and great facilities if you wanted to self cater. For a city centre location, it was excellent value. The wifi was poor and kept dropping out. If you can get past the hurdle of unhelpful staff, a good choice
"Nice neighborhood, very good value for the price"
Very pleasant host. Bed, bathroom, towels are very clean. Furniture is very simple but the bed is comfortable. Good TV with a number of English speaking programs. Sr. Francisco was kind enough to provide some necessities for the first breakfast. Kitchenette is well stocked with dishes for two people. It includes a microwave, a small fridge, a sink and a stove with two burners. Located on a lovely street about 15-20 minute walk from the metro station. Overall a very good value for the money.
Traveller from Clearwater, United States of America
Set in a tranquil and traditional part of the city, the Departamentos Nice & Cool are a beautiful Santiago de Chile …More
The apartment was not suitable for 4 adults as advertised, it would be ok for 3 only. The apartment had one double bed in one room, one single bed in another small room and a bed/sofa in the main living area. It was near impossible to communicate with the checkin staff and the front desk as they did not speak English and we have very limited spanish. Our apartment was not at the address advertised we were taken to another building a little further down the road. Apart from these issues it was cean and tidy. Next time we would stay elsewhere
Excellent place to stay! To enjoy the sights of Santiago, and still have a most pleasant stay, this location can't be beat. The apartment is clean, well-equipped, and looks out to the lovely green of Cerro Santa Lucia. It's near numerous cafés and restaurants and a large grocery store. Viviana was most helpful - arranged airport taxi, and a late checkout. Would definitely stay there again!
The apartment is centrally located, close to metro, very convenient . However, it is not easy to find at the beginning since the address is different from the exact street name. The room is cleaned everyday, like any hotel, that is a plus. The amenities are good. Lots of restaurants around and a big super market so this is extremely handy. Yet one thing to consider: there is no luggage storage so if you leave right after you check out, that's fine.