Santa Paolina Vacation Packages

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

Overall, the hotel was very good. The views from the room and also from the bar and restaurant is amazing. The food at the restaurant was also exceptional. The only downside is that you are far from the main city centre, however, they do have a shuttle that runs hourly.

The hotel was beautiful inside, vintage artwork, and very historical looking. The staff was very helpful, the breakfast was also very good and the beautiful views from the rooftop were amazing! It was a pretty good walk from the hotel down into the town itself, lots of walking up and down stairs and more to get into the main area, traffic very busy , be careful crossing streets!

We stayed here for 5 nights, it was a wonderful stay. The hotel is charming & very well maintained. Staff is very friendly & helpful. Breakfast was lovely with ample options.Location is central with the view of the water from the rooftop & walk to the marina where the ferries leave is abt 20 mnts but there is an elevator that can take you down to that marina also if u are not in the mood to walk down.Grand Marina is also abt 15-20 mnts walk, has some nice restaurants. Lots of restaurants & shopping right outside the hotel. The Donna Sofia Restaurant just outside the hotel is a great dining option.