Ratings based on 1,377 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Buenos Aires

Noisy and abusing extra charges

Posted 13-Sep-2017
Far to expensive for what you get. Noisy room and restaurant , really small bathroom. And they charge you50 dollars overnight parking, same fare for guests as for visitors. On top of that, 10 dollars a day for wi fi internet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Canada

Nice hotel close to the beach

Posted 11-Sep-2017
Great experience! Front desk staff were amazing especially Melissa who resolved my booking issue in a timely manner. I definitely recommend this hotel!
1 out of 5
by A verified traveller

They delivered nothing.

Posted 7-Sep-2017
Pros: Location
Cons: New management
Room was not ready at 2:00. The front desk invited us to change and use the beach cabanas. After waiting in line for 20 minutes, the cabana girl said the beach was full and to use the pool. After another line at the pool, they said pool was too full. We walked to the beach to waste time and saw that the cabanas were totally empty. The nice boys there set us up. At 4:30 we asked for a ride back to hotel but after half an hour no car showed up. After the long walk back, the room was ready but gave our complaints. The front desk offered a bottle of champagne sent to the room. We went out to dinner. The champagne never showed up so we had to call at 10pm and complain again. Total incompetence from employees at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Great experience!

Posted 7-Sep-2017
Pros: Everything!
Cons: Housekeeping a bit slow with requests.
Location: Best location, we go into Venice frequently, and down the PCH to Malibu. Well situated. You can walk to the Third St. Promenade and Farmer's Market.
The hotel is lovely in every respect. I enjoy the mix of old and new; seeing the references to the past with the preserved evacuation signs, old brass rails, old phones (which may be replicas but still charming), and then how tasteful and pretty the decor and updates have been done. The common areas are so comfortable. There are always people around and you feel at ease being there. The pool is a bit crowded at times. Not much space between the lounge chairs, but I realize they want to accommodate as many as possible. I like how attractive the surroundings are there, the outdoor patio of the Fig restaurant is a great feature (and has delicious offerings). The service at the pool for food and drinks is very good; they keep a good watch of who needs a chair set up, towels, and other assistance. My family enjoys the bike rental, and last time we took advantage of the beach service, another great feature. Housekeeping requests can be a bit slow, but that is my only criticism and it wasn't that troubling. All in all, a wonderful hotel. Oh, and the beds and pillows are dreamy, ha!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Sep-2017
Super staff at hotel--from registration to hotel restaurants. Will look to come back to this hotel and recommend for location.
2 out of 5
by A verified traveller from London

Hoping for so much more

Posted 28-Aug-2017
A hotel that takes every opportunity to charge you for anything but provides you with nothing. In a city with free wifi for a hotel to charge is so out of date. You already pay the "resort" fee every day. We were delayed 3 hours checking in but it was too much trouble to give us a late check out. Cramped rooms. Offers of bikes or kids toys on the beach - none of which were available This place is out of date in every way There are many better options
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Top Hotel in the Area

Posted 23-Aug-2017
Never disappoints - great staff and service... Better facilities than any other hotel in the area... Great location...
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2017
Cons: Need to honor check in time. Waited 2 hours for check in.
Nice hotel but did not have rooms ready for timely check in.
3 out of 5
by A verified traveller from Dallas Texas

Close to the beach is about all for this hotel.

Posted 18-Aug-2017
Staff thought nothing of us waiting 2 hours after checkin to get our room, which had been reserved for months. Attitude was the worst. Housekeeping took all that was used from our room and never replaced them! Service in the 2 restaurants were just as bad. Had stayed here once before and it was awesome; too bad it has changed.
3 out of 5
Recommended
for Everyone
by A verified traveller from Silicon Valley, CA

Excellent location, tiny rooms, terrible valet

Posted 8-Aug-2017
Pros: This hotel has an excellent location, very close to the promenade where there are many stores, restaurants, and nightlife. Close to the beach.
Cons: Needs better more honest valet workers, friendlier employees willing to help any hotel guest, and more seating at the pool.
Location: Third street promenade nearby, beach nearby. easy driving distance to Venice, Hollywood, Universal during non-traffic hours.
We stayed several nights. First, the hotel has an incredible location, ten minute walk over a bridge to the beach and two blocks from 3rd street promenade. However, the rooms, while clean, and the pool are extremely small. On the weekend when the pool was crowded, there was no place to sit. The attendant would put names on the waitlist, but they were never adhering to the waitlist and never watching for open pool seats, so we had to look out for rare seats in the shade. Be forewarned- inspect your car closely-- The valet company, while employees are polite, scratched the left front of our 1 1/2 year old car- there is a large mark where the valet obviously hit something and paint scratched off. Unfortunately, we had already left the hotel by the time we saw it. Also, the hotel offers "beach club" on weekends- while it is nice to have a shaded seat, the young female beach attendant would not give us three chairs despite our reservation being made for three people. There were other families with four chairs, yet, even though there were three of us, she ignored my request for a third beach chair and walked away, ignoring us the rest of the time we were on the beach. Also, while the car service to the beach is nice, we were told the wait was over thirty minutes to drive back to the hotel (we ended up walking as it is a quick 5 to 10 minute walk back). The hotel also charges excessively for valet ($46/day), internet (basic is $9.99/day), & $25 daily fee.
Comment from Hotel Management
31-Aug-2017 by Doug C, Hotel Management
Dear valued guest, I first want to start off by extending my most sincere apologies for the service you received by our valet and beach club teams. I will ensure we are following up appropriately with our staff to ensure this type of service does not continue moving forward. Also, a member of our valet management team would be more than happy to speak with you in regards to the damage to your car at any time, they are on property typically from 7am to 10pm. Aside from the negatives, I am very glad to hear you were able to enjoy your time in Santa Monica as well as take advantage of our great location and experience many of our local attractions! In regards to the room size and pool chair availability, I am certain we can remedy those issues should you choose to make your way back to our property in the future. We have many different room types and I am confident in our abilities to always find the perfect room for each and every one of our guests. I am happy to personally oversee and future reservations you have with us and will guarantee a much improved overall experience with us here at Fairmont Miramar! All the best, Doug Conti Assistant Front Office Manager