Lobby sitting area
Check availability

Reviews of Blu Hotel by Tamacá

3.5 out of 5
Blu Hotel by Tamacá
Carrera 2 #11-65, El Rodadero, Santa Marta, Magdalena

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 95 reviews" "
Rating 8 - Good. 36 out of 95 reviews" "
Rating 6 - Okay. 17 out of 95 reviews" "
Rating 4 - Poor. 6 out of 95 reviews" "
Rating 2 - Terrible. 5 out of 95 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glenda, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
No able to sleep
Stayed 4 nights in Dec 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 25 nights in Apr 2023

8/10 Good

Pierina

Stayed 1 night in May 2023

10/10 Excellent

Gordon

Stayed 1 night in Mar 2023

6/10 Okay

Leandro

Liked: Cleanliness
correcto ... pero reserva engañosa
Hotel en condiciones correctas pero con falencias básicas para un alojamiento costero. El desayuno es definitivamente malo y no cuenta con restaurante ni room service de ningún tipo. La pileta y servicios de bar están en el hotel hermano, a unos 30 metros. Muy poco amigable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Carla

Stayed 1 night in Oct 2021

8/10 Good

Chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Comfortable hotel located near the beach and near shops and restaurants. The service was good and you have access to the Pool at the (more luxurious) sister hotel across the street.
Stayed 2 nights in Jun 2021
Response from Tamacá Family on Jun 24, 2021
Dear Chad, Thank you so much for coming! it was a really pleasure to serve you! it is nice to know that you enjoy your stay! You are always welcome. Sincerely,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
There was a bit of confusion in the checkin, but the front desk and managers were very helpful and were able to address the issues promptly.
Stayed 3 nights in Jan 2021
Response from Tamacá Family on Feb 15, 2021
Dear Mr Paul, Dear Guest, It was an absolute pleasure to welcome you to Tamacá Hotel. Thank you for taking the time to write a kind review of your stay. I am delighted to hear that you were impressed with the property and the service. We continuously strive to offer the best accommodation and hospitality, and we appreciate the feedback of guests such as yourself. I will be glad to pass your kind words on to the rest of my team. We hope to have the pleasure of welcoming you back to Tamacá Hotel. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place most of the service is excellent specially the room cleaner and the restaurant, pool and beach 😂
Stayed 2 nights in Jan 2021
Response from Tamacá Family on Mar 3, 2021
Dear Gues! Thanks so much for coming! it was a pleasure to serve you. Nice to kwow that you enjoyed your stay and keep best memories. you are always welcome!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2020
Response from Familia Tamacá on Mar 3, 2021
Apreciado Huésped, Muchas gracias por habernos dado una excelente calificación, para nosotros fue todo un placer servirle durante su pasada estadía! siempre será bienvenidos.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the actual hotel were amazing. But the photos are all of the other hotel. Please change them. Very misleading. Please add chairs to the beautiful balconies. Typically no hot water. The service at the restaurant in the other hotel was really terrible. They need to retrain the servers. Average wait time for coffee was over 30 minutes and dirty tables took over an hour to. Hence the bird were pooping everywhere because they wanted to eat off the dirty dishes that stayed there for an hour or two. The food for a Canadian and Mexican was terrible. Maybe fine for locals. Food served raw or completely not edible. But the actual hotel we stayed, staff were awesome!
Stayed 7 nights in Dec 2020
Response from Tamacá Family on Jan 6, 2021
Dear Guest, thank you for taking the time to share your comments. Tt is disappointing to read that your stay with us fell below your expectations. Please be assured that we appreciate all feedback as this assists us in improving our overall service.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2020
Response from Familia Tamacá on Jan 6, 2021
Estimado huésped, muchas gracias por calificarnos! Esperamos recibirlo nuevamente

10/10 Excellent

Joa, Bogota

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen sitio para estar. No hay diferencia del uso de las piscina y las instalaciones del resort cuando te quedas en el tamaca norte, lo cual es una ventaja. Lo recomiendo.
Stayed 10 nights in Dec 2020
Response from Familia Tamacá on Jan 6, 2021
Estimado huésped, es grato saber que nuestro servicio cumplió son sus expectativas. Siempre bienvenido!

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2020
Response from E-commerce on Oct 13, 2020
¡Gracias por sus comentarios!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent position nice Staff good size Bedrooms and close to the Beach
Stayed 17 nights in Nov 2019
Response from Manager on Nov 26, 2019
Dear Anonymous, for us it's important your experiences and opinión, thanks for visiting. Greetings from Santa Marta

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. It is great to use the facilities at the sister Hotel
Stayed 7 nights in Nov 2019
Response from Gerencia on Nov 28, 2019
Estimado Anonymous, mil gracias por su alta calificación, a través de ella sabemos que cumplimos su expectativas. saludos desde Santa Marta.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service
Exemption for foreigners was not granted bc we did not have the physical passport (and entry stamp). however we offer to present our 1. Digital copy of the passport and 2. Itinerary. FRONT DESK CLERK and manager in charge "MARTA DIAZGRANADOS" were hesitant about concession/ waiver of fees, lack of knowledge and resources for customers
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Amenities
The breakfast buffet is not what they show in their pics. Its just eggs and toast everyday
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
There is not air extractor in the bathrooms and when you open the door to yoyr room you have to wait quite a while
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Tamaca
Great stay very comfortable hotel right across the street from the sister hotel and from the beach. Best hotels to stay at in Rodadero
Stayed 1 night in Dec 2018

8/10 Good

Alex, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, and near the beach. Stores and restaurants are nearby.
Stayed 4 nights in Sep 2018

6/10 Okay

MARIA L PLAZA

Liked: Cleanliness, staff & service
Good hotel but too much noise coming from outside
There was too much noise coming from the street, very hard to rest with the clubs next door.
Stayed 4 nights in Jul 2018

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience

6/10 Okay

James, Lexington, Ky.

Liked: Staff & service
Santa Marta Getaway
Price at checkout was more than advertised by Hotels.com

8/10 Good

Roger, Trujillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant .
I felt very well cared for. It was the staff attentive to any situation that could give.

6/10 Okay

Joseph, Rockville

Liked: Cleanliness
Santa Marta
We had a wonderful time there any time that I go anywhere with the woman I was with she makes my life wonderful so I don't care where I stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Good location and great pool
Room is pretty basic, but the location is very central and the pool at the Tamaca beach resort is amazing. I would hesitate on booking here again, just for the price, but in did go during high season.

10/10 Excellent

Algota, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like to stay there with my child, they are so happy.

8/10 Good

Ken, Phoenix AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Lots of noise from nearby disco

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely coming back
skeptic at the beginning because of some bad reviews but the experience at this hotel was really good... stayed at the north tower and everything was outstanding... from the facilities to the staff... breakfast buffet was really good too... definitely recommend this hotel to anyone visiting el rodadero in Santa Marta

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Overall great experience. Friendly staff and rooms are very clean. The only negative point is that it needs update. The hotel looks pretty outdated and they still have old TV's.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Estadía satisfactoria
Acceso a la piscina del hotel Tamacá (que es genial) y a la playa a través de las instalaciones del mismo hotel. La ubicación es buena, tiene un Farmatodo al lado, un centro comercial (Arrecifes) a pocos pasos, un Acuario al frente. Las instalaciones tienen sus años pero están bien. Por mejorar el ascensor.
Stayed 2 nights in Dec 2023

8/10 Good

Gustavo A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel pero tiene cosas por mejorar
En general el hotel es bueno y bonito, esta vez si tuvimos algunos inconvenientes. El ascensor no funcionaba y nos dieron las habitaciones en el piso 4, hasta el próximo año lo piensan arreglar así que solicitamos cambio de habitación porque mis padres tienen más de 60 años y no pueden estar subiendo y bajando escaleras todo el día, nos cambiaron a los dos días. El desayuno considero podría ser mejor, es muy básico, solo huevo y dos tipos de fruta, podrían mejorar. Otra cosa a mejorar es la cuestión de toallas en la piscina, de 7 días, 4 días no nos suministraron toallas porque no habían lavadas, es muy terrible que un hotel como el Tamacá estén dando esas excusas todos los días. En general buena estadía, los empleados son muy amables, pero si deben mejorar muchos factores en el servicio ya que el valor de las habitaciones no es bajo.
Stayed 7 nights in Nov 2023

8/10 Good

Leidy Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Pasamos un muy bien tiempo, el persona es amable y lo mejor de todo es que tienes el acceso para ir al Resort Tamaca, dónde la piscina es excelente!
Stayed 3 nights in Mar 2023

8/10 Good

Gustavo A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

4/10 Poor

Niurka

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
En horario de check in y check out deben tener 2 personas en recepción
Stayed 1 night in Jan 2023

8/10 Good

Niurka

Liked: Cleanliness, amenities
La chica de recepcion muy amable y atenta. El gerente de counter muy descortés, no tiene vocación de servciio

8/10 Good

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
La atención del personal de recepción fue malo. Ha decaído mucho el servicio. No me volvería a hospedar en el hotel
Stayed 1 night in Nov 2022

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atencion muy buena de su Recepcion y limpieza recomiendo hotel
Stayed 1 night in Oct 2022

4/10 Poor

Daniel, Bogota

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El personal no es atento y todas las noches para 3 chivas rumberas frente al hotel a buscar cliente, las instalaciones son viejas.
Stayed 3 nights in Sep 2022

6/10 Okay

Deyvi

Liked: Cleanliness, staff & service
Decía que tenía balcón y solo era una ventana
Stayed 3 nights in Aug 2022

6/10 Okay

Miguel A

Stayed 5 nights in Feb 2022

10/10 Excellent

julian andres

Stayed 2 nights in Feb 2022

10/10 Excellent

Eladio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran ubicación y excelente servicio
Hotel perfectamente ubicado en el Rodadero y cerca a la playa. Habitación amplia y muy limpia al igual que el baño. Personal muy amable y dispuesto. Lo recomiendo.
Stayed 1 night in Dec 2021

2/10 Terrible

Hector

Stayed 1 night in Dec 2021

6/10 Okay

Jose Luis

Liked: Cleanliness, room comfort
Mejorar el servicio
El hotel es muy cómodo pero hay detalles importantes que podrían mejorar. No tuvimos agua caliente especialmente en las noches a pesar de haber hecho el reclamo. El desayuno es poco variado deberían tener mejores opciones y creo que en el tema del servicio podrían mejorar mucho en cuanto a la preocupación por el pasajero para saber si necesita algo extra o temas adicionales.
Stayed 4 nights in Mar 2021
Response from Familia Tamacá on May 12, 2021
Estimado José, mil gracias por haber tomado de su valioso tiempo para compartir su experiencia a través de este medio. Con respecto al agua caliente, le compartimos que hemos cambiado dos de los calentadores que estaban presentado problemas con el fin de garantizar el excelente servicio, por otra parte, hemos realizado talleres de capacitación en cuanto a servicio al cliente con el propósito de mejorar continuamente. Sin duda sus aportes nos ayudan a estar mas cerca de sus expectativas! Nos encantaría recibir su visita en otra oportunidad, siempre bienvenido!