- Disliked: Cleanliness, staff & service, property conditions & facilities
The murals painted throughout the exterior are beautiful, but the lack of attention to detail really took away from the experience. Towels, linens, and dishes in the breakfast room were all worn out, and things were clean on the surface but not well kept. We had mold behind the sink in our room, and one of our mattresses collapsed into the bed frame, which was very dirty underneath (and we had to fix it, we called the front desk but nobody ever came to help). The pool was fairly clean, but there were weeds growing up through the pavement cracks and the lounge chairs were very worn out. Also the area around the pool had not been swept in quite awhile - debris on our first day was still there a week later. There was one empty hot tub that was totally exposed with no caution sign, probably at least 4 feet deep, a potential hazard for kids and adults alike since it was right next to a walkway. Staff were not especially friendly, and just did the bare minimum. Food was expensive for the quality, and the location of the hotel is not ideal either. Next time we visit Huatulco, we will select a different hotel.