5/5 Excellent
Carmen, Long Beach, California
Travelled with family and small children
18 Aug. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Photo gallery
4.0/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All-inclusive
- Air conditioning
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Explore the area
Playa Santa Cruz5 min walk
Chahue Beach13 min walk
La Entrega Beach5 min drive
Huatulco, Oaxaca (HUX-Bahias de Huatulco Intl.)18 min drive
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Family Suite
Photos of Family Suite
Family Suite
More detailsRoom amenities
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed and 2 Double Beds
Decking/patio with pool views
Internet – Free WiFi
Entertainment – 32-inch LED TV with cable channels
Food & Drink – Room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
Terraza Suite
Photos of Terraza Suite
Terraza Suite
More detailsRoom amenities
- 269 sq ft
- City view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
25 square metres m2 individually decorated room, located on the top floor, decking/patio with city views
Internet – Free WiFi
Entertainment – 32-inch LED TV with cable channels
Food & Drink – Room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Smoking And Non-Smoking
Standard Room
Photos of Standard Room
Standard Room
4.4/5 guest room ratingMore detailsRoom amenities
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
Decking/patio with pool views
Internet – Free WiFi
Entertainment – 32-inch LED TV with cable channels
Food & Drink – Room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, desk and phone
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
About this area
Santa María Huatulco
Located in Santa María Huatulco, Hotel Castillo Huatulco is in the entertainment district and by the sea. While the natural beauty of Chahue Beach and Huatulco National Park can be enjoyed by anyone, those looking for an activity can explore Las Parotas Golf Club.
With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water.
What's nearby
- Playa Santa Cruz - 5 min walk
- Chahue Beach - 13 min walk
- Marina Chahue - 3 min drive
- La Entrega Beach - 5 min drive
- Playa La Esperanza - 9 min drive
Getting around
- Huatulco, Oaxaca (HUX-Bahias de Huatulco Intl.) - 18 min drive
Restaurants
- La Capilla — 1 min walk
- Restaurant Mercader - 5 min walk
- Rocoto - 15 min walk
- El sabor d Oaxaca - Mex - 18 min walk
- Café Casa Mayor - 19 min walk
About this property
All-inclusive details
All-inclusive room rates at Hotel Castillo Huatulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free covered self parking
- Free covered valet parking
- Free beach shuttle
Food and drink
- Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 350 per person
- 1 restaurant
- 1 poolside bar and 1 bar
- Free manager's reception
- Room service available
Things to do
- 2 outdoor pools
- Beach volleyball
- Billiards/pool table
- Children's pool
- Playground
- Volleyball
Family friendly
- 2 outdoor pools
- Babysitting/childcare (surcharge)
- Changing table
- Children's books
- Children's pool
- Dry cleaning service
- High chair
- In-room childcare (surcharge)
- Laundry facilities
- Playground
Conveniences
- Ballroom
- Banquet hall
- Lift
- Front-desk safe
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 24-hour business centre
- 4 meeting rooms
- Computer station
- Conference centre (200 square feet of space)
Outdoors
- Beach loungers
- Beach umbrellas
- Garden
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Well-lit path to entrance
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Designated smoking areas
- Romance packages available
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- 32-inch LED TV
- TV channels
Food and drink
- Free bottled water
Outdoor space
- Deck or patio
More
- Desk
- Electrical adapters/chargers
- Individually decorated
- Individually furnished
- Iron/ironing board (on request)
- Local maps
- Phone
- Safe
- Turndown service
Policies
Check-in
Check-in between 4:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 1 PM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MXN 350 per person (approximately)
- Early check-in fee: MXN 350 (subject to availability)
- Late check-out fee: MXN 400 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Hotel Castillo Huatulco
Hotel Castillo Huatulco Santa María Huatulco
Castillo Huatulco Santa María Huatulco
Castillo Huatulco ta ía Huatu
Hotel Castillo Huatulco Hotel
Hotel Castillo Huatulco Santa María Huatulco
Hotel Castillo Huatulco Hotel Santa María Huatulco
Frequently asked questions
4.0
Very good
4.3/5
Cleanliness
4.3/5
Staff & service
3.9/5
Amenities
3.8/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Travelled with partner, Travelled with group
2 Apr. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
5/5 Excellent
claudette, portage la prairie
Travelled with family, Travelled with group
5 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2020
4/5 Good
Dave, Calgary, Alberta
Travelled with family
5 Mar. 2020
Liked: Cleanliness, staff & service
Stayed 14 nights in Feb 2020
4/5 Good
Frank, Vancouver
Travelled with partner
26 Feb. 2020
Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2020
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