Front of property

Reviews of La Fonda on the Plaza

4 out of 5
La Fonda on the Plaza
100 E San Francisco St, Santa Fe, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1011 reviews" "
Rating 8 - Good. 162 out of 1011 reviews" "
Rating 6 - Okay. 43 out of 1011 reviews" "
Rating 4 - Poor. 26 out of 1011 reviews" "
Rating 2 - Terrible. 14 out of 1011 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful property
Stayed 1 night in Mar 2024

2/10 Terrible

Nancy

I booked my reservation on Expedia because I saw they were a pet friendly hotel. When I went to check in and they asked me if I had a pet I said yes, a cat. They immediately told me I couldn’t check in because they don’t accept cats. Nowhere on the Expedia site did it tell me that. I was mortified after a 7 Hour Drive from Denver and they were completely unaccommodating. I would never stay there again or recommend that hotel because they don’t know how to convey the proper information on their third-party channels.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, even without being called deluxe.
Stayed 1 night in Mar 2024

8/10 Good

David A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights . The room was adequate although it lacked counter space to place items. It was small to the point that moving around within it was logistically a challenge. The wall paint in several areas was chipped and needed to be respackled and painted. The bathroom floor needed a good cleaning. Overall, an acceptable room. The staff, in all aspects were friendly and accommodating. We chose the hotel for its location. It is ideal to explore the downtown area and restaurants.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique and beautiful, the staff were very friendly and that is one of key points that my mother touched on,the friendliness and willingness to help with anything. This is my second visit to NM and to La Fonda and I can't wait to come back again.
Stayed 3 nights in Feb 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Staff & service
Location was great! The hotel is very dark and room was dated and worn. Beds were ok but nothing special. Our room needed a paint job as there were multiple scuff marks and stains on walls. Carpet seemed dingy. The chair in the room was completely non-functional as the seat sagged a good 6 inches below the frame. Breakfast was good and reasonably priced. Staff were friendly. Will try other accommodations in the future.
Stayed 1 night in Mar 2024

8/10 Good

Jody, Cornelius

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and perfectly situated on the edge of the plaza. Everything is within walking distance from the Canyon road galleries to the Rail yard area. Lovely restaurant with soaring ceiling, skylights, trees and fairy lights. The bar has live music and a few people were dancing. The reason for a 4 instead of 5 star review is that my friend got a free upgrade for her room and had nightly chocolates and turn down service while I did not. Probably because I booked through Expedia. Also, I could easily hear talking and coughing through the walls of one of the rooms next to me. They stayed up late but thankfully I brought my ear plugs.
Stayed 4 nights in Mar 2024

10/10 Excellent

Valerie, Brownwood

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend - facility was very nice - clean, friendly staff, great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, clean and friendly staff
Stayed 2 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property! Great staff and service. Dining and bar options close early, as is the custom all over Santa Fe, but for visitors used to staying up a bit later, it would have been nice to have the option of a getting a drink at the bar until 11 or so.
Stayed 2 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you for taking the time to share your experience with us! We are so happy to hear that you enjoyed the food, drinks, and service and we truly cherish your support! We hope to see you again in the future.

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
dSGAxv
Stayed 1 night in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you so much for your support, we hope to welcome you again soon!

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Fonda is a beautiful, old-fashioned, delight. On the Santa Fe Plaza, it has easy access to shopping, restaurants and galleries
Stayed 3 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Dear Michael. Thank you for your review and glad to hear that you enjoyed the history, location, and delicious food during your stay with us! We truly appreciate your support and we hope to welcome you soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you so much for your support, we hope to welcome you again soon!

10/10 Excellent

Nicole-marie Jasso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located in the center. You can easily walk from end to end of the town. Staff was friendly and helpful. One thing we didn’t like was the noise of the vacuum. Nothing you can really do about that. We would stay again! Next time a room with a balcony.
Stayed 3 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Dear, Ms. Jasso. Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our staff and location. We apologize for the noise caused by the vacuum and we will make sure to address this issue with our housekeeping staff. Your support and high recommendation mean a lot to us and we hope to have the pleasure of your company again soon.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was a perfect and convenient place to stay. The staff and the environment was truly a southwestern experience.
Stayed 2 nights in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you so much for your kind words about our hotel, location, and hotel staff! La Fonda on the Plaza is a true landmark in the SouthWest. We truly appreciate your support and we hope to welcome you again soon.

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not recommend La Fonda more. This is the best location to stay in Santa Fe - pretty much everything is walkable. Additionally, parking is super convenient and the staff is great, helpful and friendly.
Stayed 3 nights in Feb 2024
Response from Fermin Moran-General Manager on Mar 8, 2024
Dear Ava,Thank you for your kind words. We are thrilled to hear that you enjoyed our hotel and its location. Being right across from the Plaza Square and having a parking garage where you can enter and exit conveniently are some of our best features. We truly appreciate your support and hope to welcome you again soon

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history.
Stayed 2 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you,La Fonda on the Plaza!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you,La Fonda on the Plaza!

10/10 Excellent

Mary, Arden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you so much for your support. We hope to welcome you again soon!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Love love love La Fonda! La Plazulela is our favorite restaurant in Santa Fe!
Stayed 1 night in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Dear Rosemary! Thank you so much for your support and happy to hear that La Plazuela is your favorite restaurant in Santa Fe. We hope to welcome you again soon!

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, delicious food, adorable staff!
Stayed 1 night in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you,La Fonda on the Plaza!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you,La Fonda on the Plaza!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
We want to thank Peter & front desk staff for a wonderful bottle of wine to celebrate birthday #78. Very enjoyable. Thank you.
Stayed 1 night in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Dear Richard. We are so happy to hear that your stay at La Fonda was amazing and we are so glad to hear that Pete and our Front Desk Staff were so helpful to you during your stay. Thank you for deciding to spend your 78 birthday with and we look forward to welcoming you back soon! Thank you.

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay and experience at La Fonda, was nothing but bad. For starters, the staff is very rude, snobby, and not friendly at all. When we first arrived, the valet guy was very disrespectful, the servers in the restaurant were very rude and the office staff, were very rude and cold as well. What we paid and how we got treated was very poor! We considered staying somewhere else due to the service, staff and the coldness the welcoming and the stay was. I will never stay at La Fonda again. For the price that was paid, I will take my business somewhere else. I also would not recommend La Fonda to friends or family. Very snobby and very unwelcoming!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lesley E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Fonda has the feel of old Santa Fe, a cozy home away from home. It is right off the Plaza, so very convenient. The restaurant is great for breakfast and dinner. Family friendly...kids in the heated pool in February!
Stayed 3 nights in Feb 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fermin Moran-GM on Mar 8, 2024
Thank you,La Fonda on the Plaza!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property.
Stayed 1 night in Feb 2024
Response from Fermin Moran-General Manager on Feb 15, 2024
Thank you for such a great review of our hotel. We hope to see you again soon!

10/10 Excellent

Gerald, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you,La Fonda on the Plaza!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel filled with art and located right on the Plaza. The restaurant was hoping and had live music the night we went.
Stayed 1 night in Feb 2024
Response from Fermin Moran-General Manager on Feb 15, 2024
Dear Elizabeth. Thank you for your great review of our hotel. Our location, the amazing art, and the history are some of the high marks when you visit La Fonda. Thank you and we hope to take care of you again in the future.

10/10 Excellent

Charles, Fort worth

Stayed 3 nights in Feb 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
well situated.
Stayed 2 nights in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you,La Fonda on the Plaza!

6/10 Okay

David

Liked: Cleanliness
Quiet, decent bed, good location, food average, parking fees too high
Stayed 3 nights in Feb 2024

10/10 Excellent

Cristi

Stayed 2 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, and clean. A nice change of pace from the Marriott chains.
Stayed 1 night in Feb 2024
Response from Fermin Moran-General Manager on Feb 15, 2024
Thank you for staying with us at La Fonda on the Plaza! We look forward to welcoming you back again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you,La Fonda on the Plaza!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short family reunion trip
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really liked lobby and exhibits and shopping. The beehive fireplace was exceptional. Great location. Just some feedback-the room was kind of dirty (floor clearly not vacuumed, sunflower seeds on floor). Showerhead sprays all over the place needs cleaning. Sink stopped up easily. That said, we would certainly stay here again!
Stayed 2 nights in Feb 2024
Response from Fermin Moran-General Manager on Feb 7, 2024
Dear David. Thank you for taking the time to share about your stay. We are happy to hear that you enjoyed your stay, the location, and the many stores that surround the hotel, however, I'm a bit concerned with the cleanliness of the room and the stage of the showerhead. We will speak with our housekeepers about your experience and make sure that we improve to best serve our hotel guests. We look forward to welcoming you soon.

10/10 Excellent

Susi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LILIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time. The hotel, bar and staff were excellent!!!
Stayed 1 night in Jan 2024
Response from Fermin Moran-General Manager on Feb 7, 2024
Dear Lilia. Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the friendly service from our staff and had a great time in our bar La Fiesta. We hope to welcome you back soon again.

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that everything was close by
Stayed 2 nights in Dec 2023
Response from Fermin Moran-General Manager on Feb 3, 2024
Dear Arturo. One of the best things about La Fonda is that it is located in the historic district and right in front of it is the plaza. Within walking distance, you have museums, restaurants, galleries, and shopping stores. Thank you for your review and we hope to welcome you again in the near future.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jorge

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly desirable location coupled with cooperative staff made for a very positive experience!
Stayed 2 nights in Jan 2024
Response from Fermin Moran-General Manager on Feb 7, 2024
Dear Mark. Thank you for your wonderful review! Happy to hear you enjoyed the friendly service from our staff and had a great time at La Fonda. We hope to welcome you back soon again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Yolanda, Roswell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the atmosphere. Great location!
Stayed 1 night in Jan 2024
Response from Fermin Moran-General Manager on Feb 15, 2024
Dear Yolanda. Thank you for staying with us at La Fonda! We look forward to welcoming you back again soon!

10/10 Excellent

wesley

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Gloria

Stayed 2 nights in Jan 2024
Response from La Fonda Management. on Mar 8, 2024
Thank you,La Fonda on the Plaza!