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Reviews of Hilton Santa Fe Historic Plaza

4 out of 5
Hilton Santa Fe Historic Plaza
100 Sandoval St, Santa Fe, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service, property conditions & facilities
At the rate we paid no BREAKFAST was included! $375 outrageous 😡
Stayed 1 night in Apr 2024
Response from gm on Apr 21, 2024
Thank you for your feedback. The rates are competitive with all other down town Santa Fe hotels. Inflation and costs have gone up for all aspects of lodging. We do offer packages that include breakfast on the Hilton booking page. Travel safe.

4/10 Poor

Teri

Travelled with partner
Disliked: Staff & service
Advertised a free breakfast, but charged $20.00 per person for a complementary breakfast!
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Breakfast packages are part of our inventory, if you purchase a package breakfast is included. The breakfast buffet and live stations are 19. per person. I am sorry for you confusion.

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and a great location.
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Travel Safe, thank you for your business.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, and the rooms were pleasant.
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Please visit again soon and thank you for your business.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Travel safe and thank you for your visit to Santa Fe.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
I love the convenience of the hotel. There was a big party going on downstairs and we couldn’t hear it from our room. The beds are pretty uncomfortable and take some getting used to. I hoping that one day they will upgrade them. We tried to extend our stay one more day and were told by the front desk clerk to come back the next day, but he was on the desk again. So, took it upon myself and we went back on Expedia and found a room across the street for less. We will come back to the Hilton again as it is my families’ favorite place to stay in Santa Fe.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for staying with us at the Hilton. The mechanical systems have been reducing some of our occupancy this spring. I am happy you found accommodations close.

8/10 Good

Dharmesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close the the downtown/shopping /dining.
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Thank you for making Hilton part of you Santa Fe adventures. safe travels.

6/10 Okay

lukemichael

Travelled with pets
Liked: Cleanliness
Disliked: Amenities
Hot tub was broken and room service didnt answer for 2 hrs so had to walk down to resturaunt. Drove 14hrs and I was looking forward to relaxing in the hot tub and having a nice dinner in the room since I had another 12hrs of driving the next day. Overall meh.
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
The hot tub took a hard hit with guest adding shampoo to the water. this created all kinds of problems. We had a valve fail, and electrical issues . I do apologize for the inconvenience.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from GM on Apr 18, 2024
Thank you for staying with us on your Santa Fe adventure.

6/10 Okay

Jeffrey

Travelled with family
Liked: Amenities
Nice place, however, they never fixed the HVAC system (Heat did not work). Front desk people were nice. Using the bathroom sink faucet always got water on the counter top due to a design flaw.
Stayed 3 nights in Mar 2024
Response from GM on Mar 20, 2024
The systems are being changed out, I do apologize for the inconvenience.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great location; initial drive in and parking experience needs work.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for the review, downtown parking is always a challenge. The que for parking is limited but out lot allows for space for everyone. Safe travels.

6/10 Okay

Keita

Travelled with family
Liked: Staff & service, property conditions & facilities
Walls are paper thin. Checked in and gave us a king when we specifically asked for a double. Room they charged us to was facing a construction zone :( Staff was friendly. Sheets had stains.
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
The city continues to improve the downtown area. I do apologize for the inconvenience. Thank you for visiting Santa Fe.

4/10 Poor

Tanya

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price I paid I don’t feel like it was worth the stay there. The room reminded me of a La Quinta and seemed a little out dated. The door to the room didn’t shut properly and made me feel unsafe
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Thank you for your feedback, safe travels.

10/10 Excellent

Jamie

The duvet could er on the bed was stained. Asked for replacement, took over an hour to get one, room heat is inadequate!
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
I am happy we were able to replace the duvet for you, the heat is being worked on and I do apologize for the inconvenience.

2/10 Terrible

david, CENTENNIAL

Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you for the review and visiting Santa Fe.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
We hope you can visit us again. warmest regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 3 nights in Feb 2024
Response from GM on Mar 9, 2024
Please visit again in your travels.

10/10 Excellent

Ariani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the great location!!!
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you for the comment card and noticing the location, easy in and out of downtown. safe travels.

8/10 Good

Gerald, Amarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had a good stay. The staff we friendly and helpful. The restaurant was very good. However, this was not "Hilton" in the traditional sense of luxurious. Lighting in the room, especially the bathroom was poor. Coffee goes away at noon.
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you for the comments, and safe travels.

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like that our reservation was moved from a single king room to a double room. The front desk was able to switch us to a king room for our last night but still wasn’t enough to make up for the inconvenience of being booked in a double adjoining room and having to pack and move rooms. Front desk stated that the bookings through Expedia were used to fill the left-over rooms making it seem that customers booked through 3rd parties were treated like second-rate customers despite also being Hilton Honors members for over 10 years. If we were looking for just a “place to crash” we would’ve booked a more budget-friendly hotel. After driving all day for a long weekend-getaway, the last thing a couple wants is sleeping in separate beds on Valentine’s Day.
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
I am very sorry, the desk is incorrect in there information. We have had some overbooking of room types via our partners in the booking of the hotel I am sorry you were disappointed.

10/10 Excellent

Paul, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel at the edge of the old town. Short walk to stores, museums, restaurants, central square, etc. Large hotel done in local size. Nice looking outdoor pool. Large room, comfy bed, with large work desk and also a nice sitting couch. Large bathroom with nice and large shower.
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you for visiting Santa Fe.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for your visit, safe travels.

10/10 Excellent

Dianna, WILLS POINT

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
We always try to stay here when in Santa Fe. The parking is easy with our big truck as there is a gated lot & no garage. The front desk was so kind this visit to find us a room for early check in because the weather was stranding us here. Beautiful hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
We hope you travels bring you back again very soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Registration person Alex made us very welcome when we arrived early. Very pleased and would stay here again anytime.
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for recognizing our staff and making Hilton part of your visit.

2/10 Terrible

Peggy

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Thank you for the Santa Fe visit, we hope you are well.

4/10 Poor

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for the review, safe travels.

8/10 Good

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
we hope you can visit us again very soon.

2/10 Terrible

Arthur

Disliked: Staff & service, room comfort
Poor Hilton Experience
When i got to the hotel, the kady at the front desk wasnt very helpful...they gave me the wrong room and then stated that the booking agency changed my room in which i said made no sense. I booked a delux room and was give a double bed room. They didnt even offer to make a change and try to accomodate me...so i ended up leaving
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
I am very sorry about the availability of the room type. The reservation made was a run of house with a request of deluxe room. The request was not available. Please accept our apologies.

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to plaza
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for the review and spending time in Santa Fe.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you for taking the time to complete this survey. Safe travels.

10/10 Excellent

Laci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Thank you for the review and making Hilton part of your adventure.

10/10 Excellent

LETICIA

Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
We hope you can visit again. travel safe.

10/10 Excellent

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
We love the Santa Fe Hilton. One suggestion- update your mattresses. They are lumpy and hatd.
Stayed 3 nights in Jan 2024
Response from GM on Jan 17, 2024
Thank you for the review, we will pass your suggestions along to the ownership.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
The hotel and staff are awesome. I cant say enough about Sebastian at the front desk. He was polite and helpful at every encounter. The hotel was clean, comfortable and conveniently located. The weather and the snow changed our trip plans. We checked out a day early to head away from the snow. If you are planning a trip to Santa fe, you will not be disappointed here.
Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Thank you for the review and noticing our staff who are trying very hard to make your visit memorable. Safe Travels.

10/10 Excellent

Ruthi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is as great . Thank you .
Stayed 2 nights in Dec 2023
Response from GM on Jan 11, 2024
Thank you for the review and staying in Santa Fe. safe travels,

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for visiting Santa Fe and allowing us to be part of the adventure.

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, mixed service.
Beautiful hotel and great location near the square and museums, but amenities and staff service was mixed. Restaurant hours were minimal, bar didn’t open till after 4pm, coffee in the lobby was not provided long enough in the mornings for guests, pool and hot tub closed for no reason at 3pm for an after-ski spa and calls to the front desk were answered but problem not resolved in any timely manner to use the facility.
Stayed 4 nights in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the feedback, I will look in to the issues you mentioned.

4/10 Poor

Hannah

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Travel safe.

8/10 Good

Yanina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Cozy hotel.
Stayed 4 nights in Dec 2023
Response from GM on Jan 8, 2024
Visit again soon.

4/10 Poor

Alicia

Stayed 3 nights in Jan 2024
Response from GM on Jan 8, 2024
Seem that you were expecting a different experience. I hope you are safe and well.

10/10 Excellent

ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautifully decorated. Location is ideal for walking to old town plaza and canyon road art district. Room is nice and clean comfy. Refreshing water and freshly baked cookies daily is a nice touch and brings smiles to kids. Definitely come back again . Only complain if I have to is the sound of central AC or some sort of ventilation inside my room , not too loud but I could hear it in the middle of night.
Stayed 2 nights in Jan 2024
Response from GM on Jan 8, 2024
I am happy you enjoyed your stay. safe travels.

2/10 Terrible

Mike

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Dec 2023
Response from GM on Jan 5, 2024
Thank you for the review and your rating. We do review all reports so we can adjust our product. thank you again for visiting Santa Fe.

2/10 Terrible

Kristina

Stayed 1 night in Dec 2023
Response from GM on Jan 22, 2024
Thank you for visiting Santa Fe.

10/10 Excellent

Mary

Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for visiting Santa Fe. Safe travels.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough coffee
Very nice and convenient hotel. Only negative is they run out of coffee early and don't seem to care.
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for the comments, we make all efforts to keep coffee out in the lobby till 9 am daily. If the coffee has not been consumed, we will leave it a little longer but no guarantees. Safe travels.

6/10 Okay

Michael, Colleyville

Travelled with partner
Stayed 1 night in Oct 2023
Response from GM on Dec 27, 2023
Thank you for visiting Santa Fe, safe travels.

10/10 Excellent

Dianna, WILLS POINT

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for the review.

8/10 Good

David, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like Hiltons, they are always nice.
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Thank you for the review, safe travels

2/10 Terrible

Claude

Liked: Cleanliness, staff & service
Disliked: Room comfort
No heat in Santa Fe
The heat did not work. It was freezing outside and the thermostat would not go higher than 74 degrees. We spent the night freezing
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
I do apologize about the heat not going above 74. safe travels.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management
Stayed 9 nights in Dec 2023
Response from GM on Dec 25, 2023
I am very sorry you feel the management of the hotel is not up to your expectations. I hope you are well and safe.