Title: SureStay Hotel by Best Western Santa Cruz - Latest Reviews, Deals & Photos 2025 - Expedia.ca

 

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# SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk

![Desk, blackout drapes, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/1d38eabb.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Exterior](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/09ab1cad.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Lobby](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/c94b77f2.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Lobby](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/cbbb1d71.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/36095215.jpg?impolicy=resizecrop&rw=297&ra=fit)

-   Overview
-   Rooms
-   Location
-   Policies

Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

6.6

## Popular amenities

-   Pool
    
-   Breakfast included
    
-   24/7 front desk
    
-   Housekeeping
    
-   Parking included
    
-   Air conditioning
    

## Room options

### Check availability for these dates

Tonight

[Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

Tomorrow

[Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

This weekend

[Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

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Next weekend

[Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=913694&PinnedHotelID=913694&HadPinnedHotel=true&regionId=-1&adults=2)

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

![Desk, blackout drapes, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/1d38eabb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

### Highlights

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Shower/tub combination

Private bathroom

Hair dryer

-   Sleeps 4
    
-   2 Queen Beds
    

![Desk, blackout drapes, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/26a5ee68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

### Highlights

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Shower/tub combination

Private bathroom

Hair dryer

-   Sleeps 2
    
-   1 King Bed
    

![Desk, blackout drapes, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/1d38eabb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

### Highlights

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Shower/tub combination

Private bathroom

Hair dryer

-   Sleeps 4
    
-   2 Queen Beds
    

![Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/86866a9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

### Highlights

Air conditioning

Free cribs/infant beds

Mini-fridge

LCD TV

Blackout drapes/curtains

Shower/tub combination

Private bathroom

Hair dryer

-   Sleeps 2
    
-   1 King Bed
    

![Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/9568da9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

### Highlights

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Hair dryer

Private bathroom

Microwave

-   Sleeps 2
    
-   1 Queen Bed
    

![Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave](https://images.trvl-media.com/lodging/1000000/920000/913700/913694/51104aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

### Highlights

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Hair dryer

Private bathroom

Microwave

-   Sleeps 4
    
-   2 Double Beds
    

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## About the area

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.97996%2C-122.01965&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mWcPd6P2OzS7TEZ90xddNR3zoOM=)

516 Water St, Santa Cruz, CA, 95060

#### What's nearby

-   Ocean Street - 2 min walk - 0.2 km
    
-   Pacific Avenue - 10 min walk - 0.9 km
    
-   Mission Santa Cruz - 11 min walk - 1.0 km
    
-   Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
    
-   Santa Cruz Wharf - 4 min drive - 2.6 km
    

#### Getting around

-   Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive
    

#### Restaurants

-   ‪McDonald's - ‬7 min walk
    
-   ‪Starbucks - ‬2 min walk
    
-   ‪Taqueria Los Pericos - ‬7 min walk
    
-   ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
    
-   ‪Jack in the Box - ‬4 min walk
    

## About this property

### SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk

SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Guests can connect to free in-room WiFi.

Other perks at this hotel include:

-   A seasonal outdoor pool along with pool umbrellas
-   Free self parking
-   Express check-out, a TV in the lobby, and a vending machine
-   Smoke-free premises and a 24-hour front desk
-   Guest reviews speak highly of the helpful staff

Room features

All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.

More amenities include:

-   Recycling and LED light bulbs
-   Bathrooms with free toiletries and hair dryers
-   40-inch LCD TVs with premium channels
-   Mini fridges, microwaves, and free infant beds

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includes taxes & fees

Dec 2 - Dec 3

[](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=9422&PinnedHotelID=9422&HadPinnedHotel=true&regionId=-1&adults=2)

![Exterior](https://images.trvl-media.com/lodging/1000000/20000/17300/17209/cb85cbd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)

### Best Western Inn

Westside Santa Cruz

-   Breakfast included
    
-   Parking included
    
-   Free WiFi
    
-   Air conditioning
    

8.0

Very good

1,000 reviews

CA $116

CA $134 total

includes taxes & fees

Dec 2 - Dec 3

[](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=17209&PinnedHotelID=17209&HadPinnedHotel=true&regionId=-1&adults=2)

## Property amenities

### Internet

-   Available in all rooms: Free WiFi
    
-   In-room WiFi speed: 50+ Mbps
    
-   Available in some public areas: Free WiFi
    

### Parking and transportation

-   Free uncovered self parking on site
    
-   Free RV/bus/truck parking on site
    
-   Wheelchair-accessible parking and van parking available
    

### Food and drink

-   Free continental breakfast available daily 7:00 AM to 9:00 AM
    

### Things to do

-   Outdoor pool
    
-   TV in common areas
    

### Family friendly

-   In-room crib
    
-   In-room microwave
    
-   Mini-fridge
    
-   Outdoor pool
    
-   Rollaway/extra bed (surcharge)
    

### Conveniences

-   24-hour front desk
    
-   Vending machine
    

### Guest services

-   Change of bedsheets (on request)
    
-   Change of towels on request
    
-   Housekeeping (daily)
    

### Outdoors

-   Pool umbrellas
    

### Accessibility

-   If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    
-   No elevator
    
-   Wheelchair accessible (may have limitations)
    
-   Wheelchair-accessible parking
    
-   Wheelchair-accessible registration desk
    
-   Wheelchair-accessible van parking
    

### More

-   2 buildings
    
-   2 floors
    
-   At least 80% lighting from LEDs
    
-   Local culture and ecosystem education
    
-   Smoking not allowed
    

## Room amenities

### Bedroom

-   Bedsheets provided
    
-   Blackout drapes
    
-   Free crib
    
-   Rollaway/extra bed (surcharge)
    

### Bathroom

-   Free toiletries
    
-   Hair dryer
    
-   Private bathroom
    
-   Shampoo
    
-   Soap
    
-   Toilet paper
    
-   Towels provided
    

### Entertainment

-   40-inch LCD TV with premium satellite channels
    

### Food and drink

-   Coffee/tea maker
    
-   Microwave
    
-   Mini-fridge
    

### More

-   Air conditioning (climate-controlled)
    
-   Desk
    
-   Desk chair
    
-   Energy-saving switches in guestrooms
    
-   Free local calls
    
-   Iron/ironing board
    
-   LED lighting
    
-   Phone
    
-   Recycling
    
-   Window screens
    

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

### Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

### Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

### Access methods

Staffed front desk

### Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

### Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 30.0 per night

Free cribs are available on request at the property

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

-   Deposit: USD 100 per stay

We have included all charges provided to us by the property.

### Optional extras

-   Early check-in is available for a fee (subject to availability)
-   Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

### We should mention

This property does not have elevators

The seasonal pool will be open from March to October

Pool access available from 9 AM to 9:00 PM

### Property is also known as

Ramada Limited Hotel Santa Cruz

Ramada Limited Santa Cruz

Ramada Santa Cruz

Santa Cruz Ramada

Ramada Limited Santa Cruz Water Street Hotel Santa Cruz

Ramada Limited Santa Cruz Hotel

Ramada Limited Santa Cruz

Surestay By Best Santa Cruz

SureStay Hotel by Best Western Santa Cruz Hotel

SureStay Hotel by Best Western Santa Cruz Santa Cruz

SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

## Frequently asked questions

### Does SureStay Hotel by Best Western Santa Cruz have a pool?

> Yes, this property has an outdoor pool. Pool access is from 9 AM–9:00 PM.

### How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

> As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Dec 2, 2025 start from CA $112.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Santa-Cruz-Hotels-SureStay-Hotel-By-Best-Western-Santa-Cruz.h913694.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices.

### Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

> No, only service animals are welcome at the property.

### How much is parking?

> Self parking is free at this property.

### What time is check-in at SureStay Hotel by Best Western Santa Cruz?

> Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

### What time is check-out at SureStay Hotel by Best Western Santa Cruz?

> Check-out is at 11 AM. Late check-out is available for a fee.

### Where is SureStay Hotel by Best Western Santa Cruz located?

> Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Monterey Bay and Santa Cruz Beach Boardwalk. Pacific Avenue and Santa Cruz Mission State Historic Park are also within 10 minutes.

## Have a question?

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## SureStay Hotel by Best Western Santa Cruz Reviews

6.6

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 6.6

Cleanliness

### 7.0

Location

### 7.2

Staff & service

### 7.0

Eco-friendliness

### 6.2

Property conditions & facilities

10 - Excellent

216

8 - Good

244

6 - Okay

224

4 - Poor

166

2 - Terrible

152

### 10/10 Excellent

#### Ed

Nov 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff is very nice every time we stay there

##### Ed

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Robert

Nov 2, 2025

Liked: Cleanliness, property conditions & facilities

Staff was excellent, room was clean and location was great.

##### Robert

Stayed 2 nights in Oct 2025

### 10/10 Excellent

#### Teresita

Nov 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful staff… room had air conditioning and plenty safe parking

##### Teresita

Stayed 3 nights in Nov 2025

### 10/10 Excellent

#### IRIS

Sep 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!

##### IRIS

Stayed 2 nights in Sep 2025

### 8/10 Good

#### Maria

Nov 15, 2025

Very clean,

##### Maria

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Chris

Sep 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great value and strong ac, easy parking and breakfast.

##### Chris

Stayed 4 nights in Aug 2025

### 10/10 Excellent

#### Steven

Nov 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean room, comfy bed, the same cable system I have at home easy to use.

##### Steven

Stayed 1 night in Oct 2025

### 10/10 Excellent

#### Rebecca

Sep 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was so comfortable! The size is perfect! The bed was so comfortable!

##### Rebecca

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Robert

Sep 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience

##### Robert

Stayed 4 nights in Sep 2025

### 8/10 Good

#### Sam

Aug 2, 2025

Liked: Cleanliness, staff & service

Good location, clean.

##### Sam

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### Leanna

Jul 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.

##### Leanna

Stayed 1 night in Jul 2025

### 8/10 Good

#### Maribel

Jul 13, 2025

Liked: Cleanliness, staff & service, amenities

Easy parking and Easy check-in and clean room.

##### Maribel

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### Sandra

Jun 29, 2025

Liked: Amenities, property conditions & facilities

It’s a nice place

##### Sandra

Stayed 1 night in Jun 2025

### 10/10 Excellent

#### amaris

Aug 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

DEFINITELY COMING BACK!

##### amaris

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### Juanita

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quick check in.

##### Juanita

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### Gerardo C

Jul 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

##### Gerardo C

Stayed 2 nights in Jul 2025

### 2/10 Terrible

#### Irina

Sep 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff

![](https://a.travel-assets.com/ugc/hotel-reviews/ac135a99-f003-41ec-b727-9b2308fa2828-1757035378196.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/b8583066-061e-41e7-959c-f86ad8c562d7-1757035374462.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Irina

Stayed 2 nights in Aug 2025

### 10/10 Excellent

#### Ed

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay! Staff very friendly.

##### Ed

Stayed 1 night in Feb 2025

### 4/10 Poor

#### Guadalupe

Aug 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.

##### Guadalupe

Stayed 1 night in Aug 2025

### 8/10 Good

#### Jack

Jun 16, 2025

Liked: Cleanliness, staff & service

The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.

##### Jack

Stayed 4 nights in Jun 2025

### 8/10 Good

#### Ignacio

Jul 14, 2025

Rooms little smaller

##### Ignacio

Stayed 4 nights in Jul 2025

### 2/10 Terrible

#### Ashley

Aug 10, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

the front desk guy was rude

##### Ashley

Stayed 1 night in Aug 2025

### 2/10 Terrible

#### RANDY

Sep 22, 2025

Disliked: Cleanliness, amenities

We checked out the same day, we didn’t stay ! Toilet was clogged, cigarette burns on the seat. On the furniture floor was dirty. No screen on the window, ask for different room same thing but worse smelled, cigarette burns on the bathroom sink and seat. cigarettes, homeless outside and cleaning people just standing outside talking to the homeless . Nice person at the front desk, we left at less 20 minutes. Didn’t stay one night !

##### RANDY

Stayed 3 nights in Sep 2025

### 6/10 Okay

#### Dominique

Jul 16, 2025

Disliked: Property conditions & facilities

Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough

##### Dominique

Stayed 2 nights in Jul 2025

### 6/10 Okay

#### Tanya

Oct 3, 2025

Liked: Cleanliness

The room looked clean when I entered and smelled like bleach. However, when I walked on the floor with bare feet my feet got so dirty! Also, at 11:00 am the next morning as I'm preparing to leave, the maid staff knocked on my door to tell me it was check out time and they needed to clean the room! Then as we were walking out, he walked right in before we could lock the door! This has never happened to me at an establishment. It was highly unprofessional and completely rude.

##### Tanya

Stayed 1 night in Sep 2025

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