Terrace/patio

Reviews of Hotel Milo Santa Barbara

3.5 out of 5
Hotel Milo Santa Barbara
202 W Cabrillo Blvd, Santa Barbara, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 499 out of 1049 reviews" "
Rating 8 - Good. 238 out of 1049 reviews" "
Rating 6 - Okay. 168 out of 1049 reviews" "
Rating 4 - Poor. 86 out of 1049 reviews" "
Rating 2 - Terrible. 58 out of 1049 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ed, van nuys

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ok so I was not impressed by the place ! Yes the location is nice its right infront of ocean. But we got a lil room tucked away in the back corner . For the price I pay I was expecting a better room with a better view !! And the the other issue was the parking . They should have self serve parking for costumers !! Come on valet parking for everyone?!.you should have a choice . I will definitely check out other places next time.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Ed, it sounds like your expectations weren't entirely met during your stay. While our proximity to the ocean is well-loved, we understand that room preference can greatly impact your experience. We're sorry to hear the parking options didn't match your needs, we aim to offer valet for ease and convenience. We appreciate your feedback, it helps us enhance our services and each guest's experience. It's our hope you will reconsider giving us another opportunity.

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
More of a motel than a hotel. No elevator. Carried our luggage up outside stairs. Poor lighting especially in the bathroom vanity area.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
William, we appreciate your feedback. While our property carries a unique, rustic charm, we understand that certain aspects may not have been to your taste, including the absence of an elevator. The lighting concern you mentioned is also noted. We will definitely consider it for future improvements. We hope to get another chance to serve you better in the future.

6/10 Okay

Allison

Liked: Staff & service
Disliked: Cleanliness
I was at five hotels down the coast of California and this was my least favorite. Although the staff is very nice the room they gave me was tiny and the bathroom shower was like a narrow tube you could barely get into. Desperately needed upgrading and an old armoire right in front of the only window. Thank goodness they had one other room which was Slightly better and the manager was very nice about moving me just a couple rooms over. There is not a whole lot to do in Santa Barbara but they did have a pier right across the street to stroll around and some good restaurants nearby. I didn’t know that it was $35 a day for valet parking even though they have a parking lot that could fit all the cars right on the property but I have to say the valets were extremely nice and very helpful telling me how to get around and bring my suitcase upstairs. I’m guessing some other rooms were nicer But at $300 a night my room definitely didn’t seem worth it.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Allison, thank you for your feedback and for mentioning the kindness of our team members. We regret to hear that your initial room did not meet your expectations and appreciate your understanding as we arranged a different accommodation. We're sorry if the bathroom shower in your original room and valet parking fee caused any inconvenience. It's also great to hear that you found some enjoyment in the nearby restaurants and pier. We strive to provide a good value for all our guests and take your insights seriously. We're already looking into improvements based on your comments.

2/10 Terrible

Leonardo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There was a sewage unclogging truck that turned on the pump for more than 30 minutes with a terrible noise. It was a terrible awakening and I couldn't sleep anymore. It was the mistake of booking two days when I needed a single day, but I already canceled and asked for a refund.
Stayed 2 nights in Apr 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Salvador, we're delighted you appreciated the prime position of Hotel Milo Santa Barbara. We believe our location truly adds a unique touch to our guest's stay. We'd be thrilled to welcome you back on your next visit!

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Shari, thank you for sharing your experience at Hotel Milo Santa Barbara. We're delighted to hear your stay was serene and spotless. It's always wonderful to know we've met a guest's expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Gustavo, thank you for taking the time to give Hotel Milo Santa Barbara a perfect score. We are thrilled to learn that you had a stellar experience. Your favorable rating makes a significant impact on our team. We eagerly await the opportunity to welcome you back in the near future.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and great staff.
Response from Customer Service on Apr 14, 2024
We appreciate your lovely rating, Suzanne!The satisfaction of our guests is important to us so we can't wait to see you back again at Hotel Milo Santa Barbara soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Great location, clean rooms, comfortable beds! Rooms were kind of dated and could use a little tlc.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Susan, thank you for your insightful comments about Hotel Milo Santa Barbara. We're ecstatic to hear that our prime location and clean, comfortable accommodations served you well. Your feedback regarding the rooms' decor has been noted and rest assured, we are committed to continual improvement. We hope to welcome you back soon for an even more satisfying stay.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and friendly :). They did a great job of having my party all in the same area. Super close to everything
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Brandy, it's amazing to hear that your stay at Hotel Milo Santa Barbara was enjoyable. We are thrilled that our team members were able to provide a friendly atmosphere and arrange your party to be together. That you found our location convenient is also fantastic. We look forward to your next visit.

10/10 Excellent

Christopher Michael, Valley Center

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Christopher, it's great that you had a positive experience at Hotel Milo Santa Barbara. Ensuring guests are comfortable and satisfied is always a priority for our dedicated team members. Thank you for sharing your positive feedback, and we hope to see you again in the near future.

10/10 Excellent

Nellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff - great experience
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Nellie, thank you for sharing your praise for Hotel Milo Santa Barbara. We're thrilled to hear you enjoyed your experience and felt well taken care of by our team members. It is always a pleasure to provide a great experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Donna, it's great to hear you appreciated Hotel Milo Santa Barbara's location. We're keen on ensuring our guests have easy access to explore the beautiful surroundings. We look forward to welcoming you again.

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing! Valet staff was incredible! Front desk was very friendly and accommodating.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Andrew, it's wonderful to hear that you had an enjoyable stay at Hotel Milo Santa Barbara. We're thrilled that our prime location, efficient valet team and welcoming front desk colleagues contributed to your great experience. We strive to provide top-notch service and it's delightful to learn we succeeded. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Danisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought we had an incident with valet and the problem was quickly resolved without fault to valet. Appreciate the excellent customer service.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Danisa, it's wonderful to hear about your recent stay at Hotel Milo Santa Barbara. Your positive report on how a concern with our valet service was rapidly addressed reflects our commitment to excellent customer service. We're elated to hear your positive feedback and hope to have you back with us soon.

10/10 Excellent

Rachel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Rachel, it's delightful to see you enjoyed your time at Hotel Milo Santa Barbara. It's our goal to create memorable experiences for our guests, and your feedback indicates we've accomplished just that! We would be thrilled if you decide to visit us again in the future.

4/10 Poor

Ankur

Travelled with family
Liked: Cleanliness
Property location and grounds were great. But the junior suite was horrible. Lots of footsteps from above, really loud shower noise from next room and Luke warm water.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Ankur, it is essential to us to know about your recent stay. While it's encouraging to know you enjoyed our location, it's disappointing to hear about the disturbances you experienced and the lukewarm water. Rest assured, your remarks have been noted as part of our ongoing efforts to improve guest comfort. We hope to get another opportunity to serve you better in the future.

10/10 Excellent

Jacqui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location. Only downside is you can only valet ($32/day).
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Jacqui, it's delightful to hear you appreciated the beauty and location of Hotel Milo Santa Barbara. We understand your comments regarding the valet service and its cost. This is something we offer for the convenience of our guests, but we continually reassess our practices based on guest feedback. We're excited to hopefully welcome you back soon.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent water front location, I would like to have a little more water pressures in the shower.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Jeff, thank you for recognizing the exceptional waterfront location of Hotel Milo Santa Barbara. We appreciate your feedback and would like to apologize for any inconvenience caused by the water pressure in the shower. Your comfort is our priority and we assure you we will do our utmost to enhance your experience on your next visit. Looking forward to hosting you again soon.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel. Very clean and great service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Candice, it's pleasing to hear that you enjoyed your stay at Hotel Milo Santa Barbara. Your recognition of our meticulous cleanliness and high-quality service is truly appreciated. We hope to have the opportunity to delight you again in the future.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet Sean was so lovely and kind. He hustled and went above and beyond expectations with his impeccable manners and thoughtful communication.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Danny, it's wonderful to hear about your positive experience at Hotel Milo Santa Barbara, particularly in reference to our valet service. We're certainly proud of Sean for embodying our commitment to exceptional service and we'll convey your praise to him. We're looking forward to welcoming you back in the future.

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We loved the bike rentals, and the friendly valet staff. The room/bathroom was outdated. We had ants in our room, and bathroom. The linens were clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Stephanie, it's good to hear that you enjoyed the complimentary bike rentals and our valet team's friendliness. However, we acknowledge your concerns regarding your room's condition and your observation of insects. Cleanliness is a top priority for us, and we immediately address any issues brought to our attention. We appreciate your feedback about the clean linens. We aim to provide a comfortable and enjoyable experience for all our guests. We hope to have another chance to serve you better in the future.

10/10 Excellent

Shirish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walking distance from train station, plenty of dining options close by and well maintained property.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Shirish, thank you for sharing your commendations. It's heartening to hear you appreciated Hotel Milo Santa Barbara's prime location, proximity to dining options, and its well-kept surroundings. Our team members eagerly look forward to serving you again during your next visit.

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Brenda, it's a challenge to address your stay without specifics, but we thank you nonetheless for your feedback. We continuously strive for excellence at Hotel Milo Santa Barbara and your rating informs us there are areas to improve. Please consider sharing more details during your next stay with us. We look forward to welcoming you back.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Kent, it's fantastic to hear you enjoyed the prime positioning of Hotel Milo Santa Barbara. Your positive feedback is much appreciated, and we can't wait to welcome you back in the future!

4/10 Poor

Seonghee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Seonghee, it appears your stay didn't meet your expectations and for that, we sincerely apologize. We appreciate your feedback through the rating and would value your detailed input on how we can enhance your next visit. All feedback is crucial in helping us to improve the experience for our guests.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smell fresh and clean, Grounds are clean. Views of the ocean, many options of outdoor patio seating with heaters. Staff very helpful and polite. Free bicycles and beach chairs to use for guests. We throughly enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Heather, we're exhilarated to hear your stay at Hotel Milo Santa Barbara was so enjoyable. It's delightful to note your positive comments about the fresh atmosphere, our well-kept surrounds, and the pleasant ocean views. Our team members' helpfulness and the amenities we offer, like complimentary bicycles and beach chairs, seem to have contributed significantly to your memorable experience. We hope your next visit will be as enjoyable as this one.

10/10 Excellent

Ulanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff was helpful and friendly.Exvellent location.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Ulanda, it is lovely to read about your experience at Hotel Milo Santa Barbara. It's rewarding to know our team members were helpful and friendly, and you appreciated our prime location. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

Giselle

Travelled with family and small children
Liked: Amenities
I stayed for one night with my husband and two little ones. The property was beautiful and clean. The staff was super friendly and helpful. Our room door opened to a beachfront view and took less than 5 minutes to walk to the beach and pier. A bunch of restaurants were within walking distance from the hotel which was super convenient. The only downside was there were no nearby convenient stores but the front lobby made up for it as they had a 24 hour concession area that served snacks beverages alcohol and toiletries. Parking is also a little limited but the hotel offered valet parking for a very reasonable price and the valet guys were super nice and handled with our vehicle with care. Overall we loved the experience, we loved the hotel, we loved the beach. I highly recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Giselle, it's fantastic to hear that you thoroughly enjoyed your stay at Hotel Milo Santa Barbara. Your kind words regarding the well-kept property, our friendly team members, easy beach access, and the convenience of the restaurants nearby are truly appreciated. We're also happy that our 24-hour concession area and courteous valet team were able to enhance your experience. We value your feedback about the parking situation and local amenities, as we continue to strive for your utmost satisfaction. Your recommendation is the highest compliment and we look forward to welcoming you again on your next beachfront escape.

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness
It was OK. Great staff. Very tight bathrooms and shower. AC worked intermittently even though they came out to fix it. Great grounds.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Angel, we're pleased to hear you found our team members wonderful and admired the hotel surroundings. We regret any inconvenience you experienced due to the room size and inconsistencies with the air conditioning. We are taking note of this feedback for our ongoing commitment to guest satisfaction. We certainly hope you'll choose us again for your next visit.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrific! The staff were extremely friendly and made check-in quite easy. The lobby is adorable with a seating area and several items to purchase with food, wine, clothing. There are several fire pit areas that we used and loved. I would recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Susan, it's wonderful to read that your stay at Hotel Milo Santa Barbara was enjoyable! We're thrilled that our welcoming team members made your check-in process seamless and that the charm of our lobby delighted you. We appreciate the warm recommendation and we're looking forward to welcoming you back to try all our unique amenities.

8/10 Good

Eliza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Milo is a fantastic and affordable option for your next stay. We thoroughly enjoyed staying here, but only rate 4 stars because there was a knocking noise that carried on throughout the night that kept us up.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Eliza, it's wonderful to hear that you found Hotel Milo Santa Barbara to be a fantastic and affordable choice for your stay! We appreciate your feedback and regret any interruptions to your peace due to ambient noise during the night. We'll certainly be looking into any possible disruptions and making improvements. We hope to welcome you back, aiming for a perfect score on your next visit.

10/10 Excellent

brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Brittney, thank you for your rating. We're thrilled you had an outstanding stay at Hotel Milo Santa Barbara. It was a pleasure having you as our guest, and we look forward to your next visit.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property with great amenities. Perfect walking distance into town and great location across from the ocean. I great find.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Maureen, thank you for choosing the Hotel Milo Santa Barbara for your stay. We're thrilled to hear that you appreciated our charming property and top-notch amenities; our team members strive to provide the best amenities for our guests. We're also glad you enjoyed our prime location near the town and opposite the ocean. Your kind words mean the world to us. We can't wait to welcome you back for another memorable experience.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and close to food and shopping. Very well kept hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Gerardo, your positive words about Hotel Milo Santa Barbara are truly delightful to hear. We are thrilled to know you enjoyed our convenient location and the maintenance of our hotel. It is always a pleasure to cater to our guests needs. We hope your travels bring you back to us soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Christine, thank you for the exceptional rating of Hotel Milo Santa Barbara. It's reassuring to know that your stay with us met your expectations. We eagerly anticipate your next visit.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Would come again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Katherine, thank you for sharing your feedback. It is wonderful to hear that you enjoyed your stay at Hotel Milo Santa Barbara and we are pleased you would choose to visit us again. We eagerly await your return and hope to exceed your expectations once more. Safe travels until then!

10/10 Excellent

KARLA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Staff was super friendly from check in to check out. Cute hotel with great location. Loved the fire pits in the courtyard and live music on Saturday evening. Very clean and spacious.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Karla, it's wonderful to hear about your first experience at Hotel Milo Santa Barbara! We're pleased that our team members were friendly throughout your stay and that you enjoyed the ambiance of our hotel. It's great to know that features like the fire pits and live music added to your enjoyment. We're looking forward to welcoming you back for another clean and spacious stay. Thank you for choosing us!

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room 612 had some ants and silverfish in bathroom
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Donna, we appreciate you choosing Hotel Milo Santa Barbara and taking the time to share your feedback. We regret to hear about any inconvenience you experienced in regard to some small intruders in the bathroom. Our team members strive for a meticulously clean environment, and your comments will help us elevate our standards. We look forward to the opportunity of welcoming you back for an improved stay.

10/10 Excellent

Llolanda

Travelled with family
Liked: Cleanliness, staff & service
Milo Hotel was a very safe, convenient, next door to Chad’s, great Brunch Restaurant. Across the street from the Harbor and walking distance to great restaurants.i enjoyed my stay and definitely will be back.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Llolanda, the team at Hotel Milo Santa Barbara is thrilled to hear you felt secure and found our location advantageous. We're delighted you appreciated our proximity to quality dining options, as well as the harbor. It's wonderful that you enjoyed your stay, and we're eagerly awaiting your return. Safe travels until then!

10/10 Excellent

Jereb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, good views, very nice saltwater pool, close to Chad ‘s for breakfast close to other restaurants for other meals! And the sunsets are so beautiful!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Jereb, we're delighted you enjoyed your stay at Hotel Milo Santa Barbara. It's fantastic to know you appreciated our scenic views, the refreshing saltwater pool, and the convenient location near Chad's and other eateries. Isn't it amazing to watch those gorgeous sunsets? Thank you for your kind words, and we look forward to welcoming you again!

10/10 Excellent

EVELISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, near all dining and beach front access in beautiful Santa Barbara.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Evelise, thank you for your glowing review. We're thrilled to hear that you appreciated Hotel Milo Santa Barbara's prime location, close to dining and beachfront access. We hope to welcome you back to our establishment in the future to enjoy more of what Santa Barbara has to offer.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities
location was wonderful' right across from beach. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Bonnie, thanks for your review. It's a delight to hear you appreciated the prime location of Hotel Milo Santa Barbara. We're glad our team members made your stay even more enjoyable with their friendliness. We appreciate your feedback and look forward to welcoming you back soon.

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very nice, but it was quite noisy.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the 4-star rating, Rosa!We are delighted to see that you had a wonderful time at Hotel Milo Santa Barbara. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

andrew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, I was attacked by a transient around the block around 9 pm. The area looks friendly and safe during the day, but at night it's not. There is a park a block away called Pershing park that transients/homeless frequent. Given this, security around the property is lacking. The property does not feel very secure. Anyone can access the property. If you are staying here be very aware of your surroundings. Do not let your guard down just because it looks nice during the day.
Response from Customer Service on Mar 15, 2024
Andrew, it's troubling to hear about your uncomfortable experience in the nearby area during your recent stay. We continuously strive to ensure that our guests feel safe and secure, not just within our property but also in the locality. While we don't have control over the park nearby, we'll definitely look into strengthening our security measures on the property. We encourage guests to stay vigilant while exploring new locations, especially during the evenings. Your feedback is truly important, and necessary changes will be implemented where needed. We hope to welcome you back and provide you with a more positive experience in the future.

10/10 Excellent

Kristen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the wonderful rating, Kristen!It's fantastic you enjoyed your time at Hotel Milo Santa Barbara so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thanks for the outstanding rating, Ana!We're delighted your time at Hotel Milo Santa Barbara was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the fantastic rating, Kelly!It's outstanding you had such a wonderful experience at Hotel Milo Santa Barbara. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 15, 2024
Alexia, thank you for choosing Hotel Milo Santa Barbara and for taking the time to rate us. We appreciate your feedback and look forward to hosting your stay again in the future.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Lydia, it's delightful to hear that your experience at Hotel Milo Santa Barbara met your expectations. We genuinely value and appreciate your high rating. We eagerly anticipate welcoming you back on your next visit.