Exterior

Reviews of Best Western Plus Pepper Tree Inn

3 out of 5
Best Western Plus Pepper Tree Inn
3850 State St, Santa Barbara, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1005 reviews" "
Rating 8 - Good. 329 out of 1005 reviews" "
Rating 6 - Okay. 123 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nazeih

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Lillian

Liked: Cleanliness
Basic room, clean, nice staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Sunny, Pacifica

Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value at a reasonable price
Stayed 1 night in Feb 2024

8/10 Good

grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice!!! Loved the room! I though there was a restaurant and workout room on hotel grounds!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Adolf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast items were great, staff was kind and helpful. The room was cozy and inviting. Wall are thing though.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathylene

Liked: Cleanliness, staff & service, property conditions & facilities
View and accessible to swimming pool
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older - but well maintained and clean. Pool area is very nice. Staff is phenomenal!
Stayed 2 nights in Feb 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from G.S.A on Feb 16, 2024
We apologize for not meeting your expectations.

8/10 Good

kristin

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet hotel. Price is resonable for Santa Barbara. well located.
Stayed 1 night in Feb 2024

10/10 Excellent

Sunny, Pacifica

Travelled with family
Liked: Amenities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Jan 2024

6/10 Okay

Chandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Renzo, Watsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across a shopping mall. Walkable. Friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wanted to be able to make waffles for breakfast and you did not have that available.
Stayed 1 night in Jan 2024

10/10 Excellent

Evon, Walnut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, the room is equipped. The swimming pool is warm!
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 1 night in Dec 2023

8/10 Good

Pooya, Toronto

Travelled with family
Liked: Cleanliness, staff & service
the Breakfast was a joke, our shower was not working. the rest seems to be ok considering the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Nirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, great staff
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
There was no restaurant on the premises, but there were several good ones in walking distance.
Stayed 4 nights in Dec 2023

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian, OXNARD

Stayed 1 night in Dec 2023

10/10 Excellent

Alisa

Liked: Amenities
Easy check in and clean, comfortable room
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the nicest staff and a great breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Consuelo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Zhonghui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cricket in our room and it was very loud in the night. The staff was nice and helped us get rid of it at 11:30 pm.
Stayed 1 night in Nov 2023

8/10 Good

EUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to travel and it was quiet.
Stayed 1 night in Nov 2023

8/10 Good

balaji

Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay! Reasonable price, comfortable bed, and excellent stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Javier

Travelled with family and small children
Centrally located. Plenty of parking, well lit. Rooms have pool view and a patio or balcony area with a small table and chairs. The breakfast was a bit on the light side, but enough to tide us over until we went out and about. Would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great... Just a note: The info guide in the room stated that breakfast started at 6 AM. In actuality, breakfast started at 7 AM. The people working there were quite accommodating.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but tired
This place is a bit tired. Although everything was clean, overall conditions were not so good…mainly related to the bathroom. The toilet was not securely fastened to the floor, so it rocked when you sat in it. The tub stopper did not work to hold water in the tub, so you couldn’t really have a bath. And the shower was equally sad…the shower head stream was not at all strong or consistent. Just overall not a great bathroom experience. In addition, the TV and phone did not work. Management explained that the satellite TV service was not working due to heavy cloud cover, but even when it cleared up a bit, there was no TV service…so it seemed like maybe they just hadn’t paid their DirectTV bill or something. And their “breakfast included” bit is a bit of a joke…they should call it snacks rather than breakfast…mini cold cereal boxes, granola bars, etc., and coffee. The front desk staff were very nice but the motel itself is just kind of tired…could use some freshening. Just keep your expectations kind of low here and you’ll be fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Calvin

Stayed 2 nights in Jul 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the pool area. The balcony was perfect for evening sunsets and Morning ciffee. The staff was very polite and helpful . I would definitely stay there again when i am back In Santa Barba.
Stayed 3 nights in Nov 2023

6/10 Okay

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is great. Thin walls, older property, room next door was noisy but staff took care of it promptly.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023

6/10 Okay

Angelica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast could be better
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Adella

Travelled with family
Liked: Cleanliness
Not again
The full breakfast is not consist of pre packaged processed food. Pretty disappointing. Too noisy by pool.
Stayed 2 nights in Oct 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel looked like it was closed. drove by twice and half of it is shut down. The room needs a lot of work. & am noise from workers and cleaning crews are way to early. Toilets would'nt flush until 3rd try.. I could go on but whats the use. I will not stay at Best western + again, completley dicusted with this property.
Stayed 1 night in Oct 2023

6/10 Okay

ALICE

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was very nice and efficient. The rooms need updating!! We could hear the shower running in the next room, loud.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 2 nights in Oct 2023