Garden

Reviews of Royal Palms Hotel

3.5 out of 5
Royal Palms Hotel
24 Rosemont Avenue, Pembroke Parish

Reviews

9.8

Exceptional

Rating 10 - Excellent. 392 out of 459 reviews" "
Rating 8 - Good. 61 out of 459 reviews" "
Rating 6 - Okay. 5 out of 459 reviews" "
Rating 4 - Poor. 0 out of 459 reviews" "
Rating 2 - Terrible. 1 out of 459 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with beautiful grounds and extremely friendly, helpful staff. The included breakfast offered a nice variety of healthy options.
Stayed 7 nights in Mar 2024
Response from Jade on Mar 26, 2024
Thank you Bonnie for your kind review! We appreciate your comments on our gardens and our staff. Thank you for also noting our daily continental breakfast, we are happy that you were pleased with the options provided to start your day! Thank you once again for your review, we hope to welcome you back to Royal Palms! Kind regards,Jade

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly kind and helpful staff; food was excellent; rooms were very comfortable, clean, and spacious. Close to Hamilton. Truly superb service!
Stayed 3 nights in Mar 2024
Response from Jade on Mar 26, 2024
Thank you James for the kind review. We are so glad that you were pleased with the level of service provided during your stay. It is also great that you got to enjoy our onsite restaurant Ascots and were left with an excellent dining experience. We truly appreciate your kind comments and hope to welcome you back to Royal Palms! Kind regards,Jade

10/10 Excellent

Timothy, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Home away from home. Warm service.
Stayed 3 nights in Feb 2024
Response from Jade on Feb 8, 2024
Thank you Timothy for your review. We are so happy that you think of us as a home away from home. We look forward to your return to Royal Palms!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Prisana on Nov 6, 2023
Good afternoon Paul, Thank you for your 10 out of 10 review!We look forward to welcoming you back to Royal Palms in the future.

6/10 Okay

Sergiy, San Francisco

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Jade on Oct 12, 2023
Thank you Sergiy for your review. We would love to know how we can improve to make our guests stay more enjoyable. Please contact us directly so we can discuss your stay. We look forward to hearing from you!

10/10 Excellent

Sawan and, Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint place, with wonderful staff to make sure your stay is comfortable.
Stayed 2 nights in Jul 2023
Response from Jade on Sep 28, 2023
Thank you Sawan for the 5/5 review! We are so glad to hear that you enjoyed your time at Royal Palms and you were pleased with your staff. We hope to welcome you back to Royal Palms soon!

10/10 Excellent

Lee

Stayed 2 nights in Sep 2023
Response from Theresa on Sep 25, 2023
Dear Lee,Thank you so much for your 5 star rating! We hope to have the pleasure of welcoming you again.Kind regards,Theresa

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous, the staff incredibly friendly & helpful, and the room was very comfortable. It was our anniversary and a truly memorable experience. No complaints.
Stayed 3 nights in Aug 2023
Response from Jade on Aug 27, 2023
Thank you Gerald for your kind review. We are so glad that you chose us for such a special occasion! Thank you for your comments about our staff and the property, it was truly a pleasure to host you. We hope to welcome you back to Royal Palms! Kind regards,Jade

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean boutique hotel, staff was extremely courteous and front desk was very, very nice and hospitable. Would definitely stay again!
Stayed 3 nights in Aug 2023
Response from Jade on Aug 24, 2023
Thank you Carlos for the 5/5 review! We are so glad that you enjoyed our property and our staff made a lasting impression. We hope to welcome you back in the near future! Kind regards,Jade

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing ! It was my husband’s birthday and the Royal Palm treated us royally. We would go back in a heartbeat!!
Stayed 5 nights in Aug 2023
Response from Jade on Aug 21, 2023
Thank you Gina for your review! It was truly a pleasure to host you and your husband for such a special celebration. We hope to welcome you back to Royal Palms soon! Kind regards,Jade

8/10 Good

Sharon

Stayed 4 nights in Aug 2023
Response from Prisana on Sep 13, 2023
Thank you so much for your 4 out of 5 review. It was a pleasure welcoming you both to Royal Palms. We look forward to welcoming you back to soon.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Theresa on Sep 1, 2023
Dear David,We appreciate your 5 out of 5 rating! Thanks for choosing to stay with us and we hope to welcome you again.Kind regards,Royal Palms Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Prisana on Aug 1, 2023
Thank you so much for your 10 out of 10 review!We hope to welcome you back to Royal Palms in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, well-attended to grounds
Stayed 3 nights in Jul 2023
Response from Jade on Jul 30, 2023
Thank you Eric for the 5/5 review. We are so happy to hear that you enjoyed your stay and we hope to welcome you back soon! Kind regards,Jade

10/10 Excellent

Louis, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!
Stayed 2 nights in Jul 2023
Response from Jade on Jul 30, 2023
Thank you Louis for the 5/5 review! We are delighted to hear that you enjoyed your stay and were pleased by our staff and location. We hope to welcome you again soon! Kind regards,Jade

10/10 Excellent

todd

Stayed 2 nights in Jul 2023
Response from Prisana on Aug 12, 2023
Thank you Todd for your 5 out of 5 review! We are so glad you enjoyed your Royal Palms experience.We hope to welcoming you back to Royal Palms soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It felt like we were the only people there in the best way possible. Quiet, clean, and beautiful room and garden.
Stayed 1 night in Jul 2023
Response from Jade on Jul 17, 2023
Thank you Thomas for the 5/5 review! We love that you felt like the only people at Royal Palms, it is certainly a great to feel like you have the whole property to yourselves. Sometimes it is quite surprising how quiet the property is even though it is only minutes from the center of Hamilton. We are glad that you were impressed with the rooms and a gardens, hopefully we will welcome you back to Royal Palms in the near future! Kind regards,Jade

10/10 Excellent

Marcia

Stayed 2 nights in Jul 2023
Response from Jade on Jul 17, 2023
Thank you Marcia for the 10/10 review!

10/10 Excellent

Leslie, Bonney Lake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stumbled upon this hotel after being deserted on island from Royal Caribbean cruise line. I had a medical issue, they had us go to the ER, and then stranded us there. We made last minute reservations and were treated so wonderfully by staff. The bed was heavenly after the cruise and hospital. I would love to come back just to stay here again.
Stayed 1 night in Jul 2023
Response from Jade on Jul 10, 2023
We are thrilled to hear that you enjoyed your time at Royal Palms! Although the series of events were not idea we are pleased that you were left impressed by our staff and of course the comfy bed! It was a pleasure hosting you and we hope to welcome you back to Royal Palms. Kind regards,Jade

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful boutique hotel!! The staff is amazing and so accommodating! The rooms are immaculate! Had an amazing time at the Royal Palm Hotel.
Stayed 4 nights in Jul 2023
Response from Jade on Jul 7, 2023
Thank you Palmoa for your review. We are so glad to hear that you enjoyed your stay at Royal Palms. We love when our guests are provided with positive experiences from our staff and everything else that we have to offer. Thank you Paloma, we hope to welcome you back to Royal Palms! Kind regards,Jade

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, older property but in good condition.
Stayed 1 night in Jul 2023
Response from Jade on Jul 13, 2023
Thank you Robert for your review. We are glad that you found our staff friendly and found our property in good condition. We do pride ourselves in providing old world charm to our guests as our main building was built back in 1903! Even though our main building is over 100 years old we still include modern amenities such as complimentary wifi through out the property, smart tv's with netflix capabilities, air conditioning in all guest rooms and a small business center with an air-printer. We like to think that we're the perfect mix of old world charm and the modern era! Thank you once again for your review Robert, we hope to welcome you again soon!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Royal Palms was a short walk from the town of Hamilton. Each suite had it's own entrance off of the well-kept outdoor common areas. We were kindly upgraded to a deluxe mini-suite, and let me tell you that the rooms were impeccable. Not a speck of dust anywhere! Beach towels were provided - which was an unexpected but welcome addition. The continental breakfast had a good variety of options and the staff were extremely attentive. We did eat at the Ascot restaurant, where the food was very good, and the service was even better. We definitely appreciated the quality and attention to detail at this lovely hotel!
Stayed 3 nights in Jun 2023
Response from Jade on Jun 21, 2023
Thank you Amanda for your review. We are happy to hear that you enjoyed your complimentary upgrade and found the room clean and equipped with unexpected amenities. All of our rooms are individually decorated and spread throughout our property. Some are located in our main building and others are located outside of the main building with direct access to our outdoor common areas. We are also glad that you were impressed with our complimentary breakfast and our onsite restaurant, Ascots. Thank you once again for taking the time to review our property. We hope to welcome you back to Royal Palms soon! Kind regards,Jade

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel walking distance to downtown Hamilton. Gracious, caring staff who anticipate your every need. Beautiful grounds with numerous areas to sit and relax. Well appointed guest rooms that are immaculately clean. Delicious daily breakfast, very enjoyable social hour in late afternoon.
Stayed 5 nights in Jun 2023
Response from Prisana on Jun 15, 2023
Thank you Constance for your thoughtful review. We are so glad you enjoyed our complimentary wine hour and continental breakfast. We are happy to hear that you found our staff gracious and caring. Our staff are here to exceed any expectations and assist whenever possible.We hope have the pleasure of welcoming you back to Royal Palms soon.

10/10 Excellent

Deborah

Stayed 4 nights in May 2023
Response from Prisana on Jun 2, 2023
Thank you Deborah for your 10 out of 10 review!We hope to welcome you back to Royal Palms soon.

10/10 Excellent

BETTY S

Stayed 3 nights in May 2023
Response from Prisana on Jun 2, 2023
Thank you so much Betty for your 10 out of 10 review!We hope to welcome you back to Royal Palms soon.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely small hotel on a quiet street just a 15 minute walk to Hamilton. Exceptional staff. Gorgeous grounds. Great restaurant on premises.
Stayed 3 nights in May 2023
Response from Jade on May 27, 2023
Thank you Barbara for the 5/5 review! We are so happy to hear that you enjoyed your stay at Royal Palms. Our location and our gardens make it hard to believe that we are only a 15 minute walk from the city center! It is also great to hear that you were able to enjoy our onsite restaurant, Ascots is a treat for all. Thank you once again for your kind review, we hope to welcome you back to Royal Palms soon!

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - friendly and very accommodating in all areas
Stayed 5 nights in May 2023
Response from Jade on May 24, 2023
Thank you Joyce for your 5/5 rating! We are so glad that you found our staff friendly and accommodating. We hope to welcome you back to Royal Palms soon!

10/10 Excellent

Paul

Stayed 4 nights in May 2023
Response from Prisana on May 24, 2023
Thank you Paul for your 10 out of 10 review! We look forward to welcoming you back to Royal Palms soon.

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Prisana on May 14, 2023
Thank you David for your 10 out of 10 review. We hope to welcoming you back to Royal Palms soon.

10/10 Excellent

Anthony

Stayed 4 nights in Apr 2023
Response from Prisana on May 4, 2023
Thank you Anthony for your 10 out of 10 review! We hope to have the pleasure of welcoming you back to Royal Palm soon.

10/10 Excellent

Lidija

Travelled with family
Liked: Cleanliness, property conditions & facilities
Every piece of this property is thoughtfully chosen and nourished with love. The staff welcomes you as you were their close family member that they couldn’t wait to see. Bali, Jade, Sonia, Muriel… and all other staff members left us in awe with their warmth and professionalism. This was our first visit but we promised to come back. Our only Bermuda hotel choice ever will be the Royal Palms. If you are someone that prefers quality over quantity, it is your place to be also. The hotel cleanliness, amenities, and location convenience will just add to your happy experience with the hotel staff and the island itself.
Stayed 3 nights in Apr 2023
Response from Jade on Apr 25, 2023
Thank you Lidija for your review. We are extremely happy to hear all of your wonderful comments about the hotel and staff. We are delighted that the level of service that you received left you with not only a great impression of the hotel but also a feeling of being apart of the Royal Palms family. We truly enjoyed hosting you and hope to welcome you back to Royal Palms soon. Kind regards,Jade

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely wonderful hotel. I've travelled almost weekly on business for over 30 years and I don't believe I've ever stayed at a place where from top to bottom and to a person the staff was exceedingly pleasant and eager to serve. Will definitely return again and again.
Stayed 3 nights in Apr 2023
Response from Jade on Apr 21, 2023
Thank you Steven for your thoughtful review. We are delighted to hear that you enjoyed your stay at Royal Palms. Our staff strive to create guest experiences such as yours and are so glad to hear that we have succeeded. Thank you once again for your review. We look forward to welcoming you back to Royal Palms in the future!

10/10 Excellent

karim

Stayed 2 nights in Mar 2023
Response from Prisana on Apr 1, 2023
Thank you for your 10 out of 10 review!

10/10 Excellent

Dieter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Prisana on Apr 1, 2023
Thank you Dieter for your 10 out of 10 review!

10/10 Excellent

Chris

Stayed 3 nights in Mar 2023
Response from Prisana on Apr 4, 2023
Thank you Chris for your 5 out of 5 review!

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway to beautiful boutique island hotel
Super nice boutique hotel with friendly staff. Breakfast served in an open indoor outdoor area to enjoy the grounds. Restaurant is top notch. Rooms were boutique with all accommodations. Great location. I will definitely be back!
Stayed 3 nights in Mar 2023
Response from Prisana on Mar 9, 2023
Thank you so much Debra for your thoughtful review. We are so happy you enjoyed our staff and our boutique hotel experience. We are so glad that you enjoyed your meal at Ascots, the restaurant is loved by both locals and visitors alike. Thank you once again for your kind review. We hope to welcome you back to Royal Palms soon!

10/10 Excellent

Julie

Stayed 3 nights in Feb 2023
Response from Prisana on Feb 26, 2023
Thank you Julie for your 10 out of 10 review! We are so happy you enjoyed your experience at Royal Palms. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness and unique old features are remarkable
Stayed 2 nights in Feb 2023
Response from Jade on Feb 19, 2023
Thank you Pedro for taking out the time to review us and giving us a score of 5/5. We appreciate your comments on our cleanliness and the uniqueness of our property. We hope to welcome you again to Royal Palms in the near future. Kind regards,Jade

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special setting
Wonderful combination of intimacy of a bed and breakfast with the professionalism of a luxury hotel.The hotel has beautiful gardens and sitting areas to expand option’s beyond the room . From well appointed rooms to a personal greeting at the door on arrival, guests are treated well. We will be back
Stayed 3 nights in Jan 2023
Response from Jade on Jan 30, 2023
Thank you for taking out the time to write such a thoughtful review. We are glad that you appreciated our hotel and what we had to offer. The members of our staff work very hard to make sure that all guests feel special throughout their stay. Thank you once again for your kind review. We hope to welcome you again in the future!

8/10 Good

stephen r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good, clean central, nice gardens. relaxing stay. nice breakfast
Stayed 1 night in Jan 2023
Response from Jade on Jan 30, 2023
Thank you Stephen for your review. We are glad that you enjoyed your stay at Royal Palms. We hope to welcome you again in the future.

10/10 Excellent

Iain

Stayed 4 nights in Jan 2023
Response from Prisana on Jan 26, 2023
Thank you Iain for your !0 out of 10 review. We are so glad you enjoyed your stay with us.We hope to welcome you back to Royal Palms soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very quiet neighbourhood yet just a 10 minute walk to the waterfront in Hamilton. The staff are outstanding, very customer focused. I was impressed that they proactively offered to make dining reservations as we were travelling over New Year's. The evening wine hour was a really nice touch and let you meet other guests. I would definitely stay here again without hesitation.
Response from Jade on Jan 12, 2023
Thank you John for your very kind review. We are so pleased to hear that you enjoyed your stay at Royal Palms. Your comments about the staff are exactly what we strive for, we pride ourselves in our level of customer service. You are surely a miss at wine hour! Thank you once again for your review and we do hope to welcome you back to Royal Palms!Kind regards,Jade

10/10 Excellent

Joe

8/10 Good

dudley

Stayed 1 night in Nov 2022
Response from Prisana on Nov 29, 2022
Dear Dudley, Thank you for your 8 out of 10 review. We appreciate you choosing to stay with us and look forward to welcoming you again.

10/10 Excellent

christine andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and scenic. Our rooms were beautifully furnished and the staff was more than helpful with our every need. We went there to celebrate our wedding anniversary and did not expect a wonderful bottle of wine with a card and flowers in our room. I can’t say enough great things about the Hotel Palms, from the full breakfast to the wine and cheese at 5 each night, it was a wonderful vacation and I highly recommend having dinner at their restaurant the Ascots. The food there was the best!
Stayed 3 nights in Nov 2022
Response from Jade on Nov 14, 2022
Thank you Christine for your thoughtful review. We are so happy to hear that Royal Palms had exceeded your expectations. We are glad that you were taken care of by our staff and enjoyed what Royal Palms and Bermuda had to offer. It was a pleasure to host you for such a special occasion and we hope to do so again in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very cosy old world charm- would book again
Response from Prisana on Nov 10, 2022
Thank you Paul for your 5 out of 5 review!We pride ourselves on providing that old world charm for all our guests.We look forward to welcoming you back to Royal Palms.

10/10 Excellent

Susan

Stayed 3 nights in Sep 2022
Response from Prisana on Sep 15, 2022
Hi Susan,Thank you so much for giving us a 10 out of 10 review. We hope to have the opportunity to welcome you back to Royal Palms.Kind regards,Royal Palms Team

10/10 Excellent

Jacki

Travelled with family
Liked: Staff & service, property conditions & facilities
A Great central hotel
Stayed 2 nights in Aug 2022
Response from `1` on Sep 1, 2022
Thank you so much Jacki for your 5 out of 5 review. We are so glad to hear you enjoyed our central location which provides an easy 10 minute stroll into the city where you will find public transportation, dining and activities.We look forward to welcoming you again!Kind regards,Prisana

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
My wife and I thoroughly enjoyed our stay at the Royal Palms. The accomodation was first class and the facilities provided suited our requirements. All of the staff were very friendly and attentive.
Stayed 7 nights in Aug 2022
Response from Theresa on Aug 25, 2022
Dear Iain,It's great to hear you had a wonderful stay enjoying our amenities, and the attentiveness of our staff. We do appreciate you choosing to stay with us and hope to have the pleasure of welcome you back again!Kind regards,Theresa

10/10 Excellent

Akhila

Stayed 1 night in Aug 2022
Response from Prisana on Aug 13, 2022
Thank you Akhila for giving us a 10 out of 10! We are so glad you enjoyed your stay with us and hope we have the pleasure of welcoming you back. Kind regards, Prisana