Reception

Reviews of Fairfield by Marriott Inn & Suites Sandusky

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 96 out of 123 reviews" "
Rating 8 - Good. 15 out of 123 reviews" "
Rating 6 - Okay. 5 out of 123 reviews" "
Rating 4 - Poor. 4 out of 123 reviews" "
Rating 2 - Terrible. 3 out of 123 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kasie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Keri Johnson, GM on Mar 13, 2024
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay with us and we hope to host you again the next time you are in the area!!

8/10 Good

Jackie

Stayed 1 night in Feb 2024
Response from Keri Johnson, GM on Mar 20, 2024
We appreciate you taking the time to share your feedback! We are glad you enjoyed your stay with us and hope to host you again the next time you are in the area.

2/10 Terrible

Derek

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The overall hotel was great. There was an issue with our room that never got resolved. Didn’t get the room we wanted and booked and no one helped resolve the issue. Talked to 4 different people and they all said we need to talk to our GM. Took our name and number on a piece of paper and said they would call us once the billing was situated??? Still paid the original rate though instead of a lower rate since we were put in a cheaper room. We got put in a room next to the elevator shaft so we had a cutout of the hallway 20 feet long of unusable space. Nothing like the pictures of the 2 queen beds room. Just not happy with how things went down especially with traveling with a newborn wanting a bigger room with extra space. Will not stay here again which stinks because we like the Marriott hotels.
Stayed 2 nights in Feb 2024
Response from Keri Johnson, GM on Feb 10, 2024
I appreciate you taking the time to share your feedback. I am very sorry that we were not able to meet your expectations during your stay. It looks like you were changed from a King Suite to a Double Queen room. The rate was adjusted (10 per night) and a refund has been issued to you. I hope that the next time you are in the area that you give us another chance.

10/10 Excellent

Raechelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luke was very friendly with helping me with my commendation. Facility was very clean and quiet.
Stayed 1 night in Jan 2024
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

4/10 Poor

Vidmantas

Looks new but promptly degrading.
Stayed 2 nights in Jan 2024
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We apologize that your stay did not meet our standards. We hope you give us another chance the next time you are in the area.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keri Johnson, GM on Dec 28, 2023
We appreciate you taking the time to share your feedback with us! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area.

6/10 Okay

Shawniece

Travelled with family and small children
Liked: Property conditions & facilities
My family and I stayed at this hotel during the Christmas holiday for 4 days, the front desk staff was friendly and always as helpful as possible. They serve breakfast in the morning, and my room was very spacious, they have parking on-site and the hotel is literally 1-4 minutes away from various restaurants and stores, even the mall. My only complaint is that nobody came to clean my room the entire stay a housekeeper came by once our second day to give us clean towels and wash clothes and when I asked the front desk manager why that was she explained to me that the entire housekeeping staff was given the weekend off for the holiday, which is awesome for them but what about your hotel guests needs, other than that I have no complaints and I’d definitely stay here again.
Stayed 5 nights in Dec 2023
Response from Keri Johnson, GM on Jan 8, 2024
We appreciate you taking the time to share your feedback. I am very sorry about not receiving our stayover service every other day throughout your stay. This did not meet our expectations. Overall, I am so glad that your family was still able to enjoy the stay, and we can't wait to host you again the next time you are in the area.

10/10 Excellent

Gregory, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly The shower and water pressure was amazing The location to so many dining options and a mall, grocery store.. everything
Stayed 1 night in Dec 2023
Response from rere on Dec 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and greeted you when you entered the hotel. Check in was easy and Checkout was the same. Over all it was pleasant and quiet environment.
Stayed 1 night in Dec 2023
Response from Asst Gm on Dec 12, 2023
We appreciate that you took the time out to complete the survey and thank you!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check-in was great. Room clean and spacious. Only comment is the toilet in bathroom needs to be bolted down-very loose. Other than that everything was great!
Stayed 1 night in Dec 2023
Response from Asst GM on Dec 12, 2023
Thank you for taking the time out to complete the survey. We going have maintenance check the toilet . We appreciate that you let us know .

10/10 Excellent

Amy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean and accommodating!
Stayed 1 night in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Kalahari. Staff was so kind and accepting. always willing to help.
Stayed 1 night in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

8/10 Good

Gennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Check in (on Thanksgiving day) were so kind, friendly and beyond helpful. Great people, great customer service. Our room was nice and accommodating (a few cleaning issue's i am guessing the cleaning staff overlooked- trash in bathroom trash and riom trash...not a lot but some and a cleaning towel left on the back of the toilet. Nothing to make a fuss about) I wasn't to thrilled about breakfast at all. Breakfast i woull give 1 star to. Happy it was offered, but not the best) Ahh one other thing. The shower is very loud and can be heard in your room. The bathroom is on the other side of the shower wall. Again not a big thing just something to note. Overall i would stay at the property again. And would recommend (but not count on breakfast)
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! I have addressed your concerns about the room with our housekeeping leadership team. We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

John, New York

Liked: Cleanliness, property conditions & facilities
Nice new place, well kept up.
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Sia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
The front desk attendant was so warm and welcoming.
Stayed 3 nights in Nov 2023
Response from Keri Johnson, GM on Nov 22, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and hope to welcome you again the next time you are in the area!!

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from Asst gm on Dec 12, 2023
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every member of the staff that we met was friendly, helpful and took pride in their work. The hotel seemed relatively new, was extremely clean and well appointed. Wonderful stay!!
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 14, 2023
We appreciate you taking the time to share your feedback!! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, modern hotel
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 14, 2023
We appreciate you taking the time to share your feedback!! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 8, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Keri Johnson, GM on Nov 1, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay with us and we hope to host you again the next time you are in the area.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Nov 22, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and hope to welcome you again the next time you are in the area!!

8/10 Good

Carol

Stayed 2 nights in Oct 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very nice and clean hotel.Free breakfast is a plus. I wold recommend.
Stayed 2 nights in Oct 2023
Response from Keri Johnson, GM on Oct 26, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Sandy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always have a good experience when I stay here. Very clean and friendly staff.
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 25, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice, had a wonderful experience!
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Oct 23, 2023
We appreciate you taking the time to share your feedback. We are so glad that you enjoyed your stay, and we hope to host you again the next time you are in the area!!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This was a last-minute decision and I very happy with the hotel and room. Staff was friendly, room was very nice, and location was perfect.
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 23, 2023
We appreciate you taking the time to share your feedback. We are so glad that you enjoyed your stay, and we hope to host you again the next time you are in the area!!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome stop...
Easy and friendly check-in. Our room was very comfy and clean. The beds were great. I would definitely recommend this hotel!!
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 16, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay, and we can't wait to host you again the next time you are in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 8, 2023
Thank you so much for sharing your feedback! We are so glad you enjoyed your stay and we hope to host you again the next time you are in the area!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 8, 2023
Thank you so much for sharing your feedback! We are so glad you enjoyed your stay and we hope to host you again the next time you are in the area!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect, close to the highway, had breakfast. Woukd stay there again.
Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
Thank you so much for taking the time to share your feedback! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area.

10/10 Excellent

Clayton

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
Thank you so much for taking the time to share your feedback! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I went out with my family and returned to an uncleaned room. Please keep in mind, before I left for the morning I stacked all the dirty towels in the corner, pulled the trash, and pulled up the covers on the bed. After reporting the issue to the management staff, the issue wasn't taking seriously. The front desk staff worker Michael and Jesi, promised to refund me up to 20 percent off my stay, that never happened. However all I wanted was my room to be cleaned. I will never stay at that location again and will recommend everyone that I know, not to as well.
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
We understand that your time is valuable and we appreciate you sharing your feedback. I have followed up with the housekeeping leadership team to ensure this was an isolated incident.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Fairfield
Newer hotel, well decorated and comfortable. Wonderful staff! Lots of dining, shopping and entertainment nearby.
Stayed 3 nights in Sep 2023
Response from Keri Johnson, GM on Sep 19, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you the next time you are in the area.

10/10 Excellent

Echo, HARMONY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean room. One light didn't work but no big deal. Decent breakfast, better than some hotels. Would stay again.
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Sep 18, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay and we hope to host you the next time you are in the area!!

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Oct 4, 2023
Thank you for taking the time to share your feedback! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area!!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Sep 14, 2023
I appreciate you taking the time to share your feedback! I am so glad that you enjoyed the stay, and we hope to host you again the next time you are in the area.

10/10 Excellent

michael, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was great
Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Sep 14, 2023
I appreciate you taking the time to share your feedback! I am so glad that you enjoyed the stay, and we hope to host you again the next time you are in the area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Sep 4, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay with us, and we hope to welcome you back next time you are in the area!!

10/10 Excellent

Amy

clean and close to cedar point. good for our family
Stayed 2 nights in Aug 2023
Response from Keri Johnson, GM on Sep 4, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay with us, and we hope to welcome you back next time you are in the area!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Sep 2, 2023
We appreciate you taking the time to share your feedback! We are glad you enjoyed your stay and we hope to welcome you back the next time you are in the area!

4/10 Poor

Kenyetta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn't like that housekeeping doesn't come to your room every day and you must go to the front desk every time you need fresh towels. The breakfast was average.
Stayed 2 nights in Aug 2023
Response from Keri Johnson, GM on Sep 2, 2023
I appreciate you taking the time to share your feedback. I am sorry that we did not meet your expectations. We take cleanliness very seriously and I have followed up with our housekeeping leadership team to ensure something like this doesn't happen again in the future.We hope to welcome you back the next time you are in the area.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Keri Johnson, GM on Sep 2, 2023
We appreciate you taking the time to share your feedback! We are glad you enjoyed your stay and we hope to welcome you back the next time you are in the area!

10/10 Excellent

natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly!!!
Stayed 2 nights in Aug 2023
Response from Keri Johnson, GM on Aug 26, 2023
Thank you for taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to welcome you again in the future!

6/10 Okay

Ann-Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great, the staff was not accommodating and was a bit unprofessional. Intimidating.
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Aug 25, 2023
Thank you for taking the time to share your feedback. I am sorry that our staff service did not meet expectations. I have followed up with the guest services leadership team regarding the poor service you received. I hope that you decide to give us another chance next time you are in the area.

6/10 Okay

Ann-Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was fine. The man at the desk was not very hospitable. When we needed to adjust our stay, he seemed put out. We had a total of 3 rooms over a 2 -3 day period to attend a funeral. I needed to make changes 2 days (add or subtract a day). After his attitude the first day I was not looking forward to talking to him the second day. He did not disappoint. Again, he was not very accommodating. I will not stay there again. Sorry.
Stayed 3 nights in Aug 2023
Response from Keri Johnson, GM on Aug 25, 2023
Thank you for taking the time to share your feedback. I am sorry that our staff service did not meet expectations. I have followed up with the guest services leadership team regarding the poor service you received. I hope that you decide to give us another chance next time you are in the area.

10/10 Excellent

Lori

Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Aug 25, 2023
Thank you for taking the time to share your feedback! We are so glad that you enjoyed your stay and hope you welcome you back again!!

10/10 Excellent

Darilis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed a night for our visit to Cedar Point, but check in was fast and easy. Rooms were clean, and breakfast was good. The only negative is that they don't offer any fruit besides apples. But all in all, great stay! Thank you
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Aug 25, 2023
Thank you for taking the time to share your feedback! We are so glad that you enjoyed your stay and hope you welcome you back again!!

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the staff was very courteous and helpful. The exercise room and swimming pool were very well maintained and the continental breakfast offered a large variety.
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Aug 25, 2023
Thank you for taking the time to share your feedback! We are so glad that you enjoyed your stay and hope you welcome you back again!!

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Sep 7, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay with us and we hope to host you again the next time you are in the area!!