2/10 Terrible
Mariah
Apr 10, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Not happy, website shows that it is fully refundable. I had a 2 night stay, checked out the next day due to family emergency, when I checked out I informed them that they will not need to clean the room due to I didn’t sleep there nor use any toiletries. I asked if I could atleast get refund for the 2nd night since I was understanding of taking a room they could’ve given to someone else so I was ok with taking a loss with one night stay. Front desk said to reach out to Expedia since I booked through them and once they talk to Expedia they would refund me. Expedia reached out to them multiple times with no response. I called today and he took my number and I told him what went on he said he would check his email yet never called me back or answered when I called back. Such a disappointment, why say I can get refund but not give it back? I would much rather have a full refund considering I didn’t stay at all. Won’t be going back, that’s for sure.
