Sandston Vacation Packages

Hotel management told me that the TV service was not working and that the weather was the reason. After finding out that other customers had TV to watch, I found out that the module in the TV for my room was ripped out. He was very dishonest with me

Note that this is not a typical big hotel chain experience. This hotel is more of a quaint, boutique style hotel. As such there are minimal amenities. That being said, the hotel is very comfortable, the rooms are modern and clean, the staff is super friendly and helpful, and the Parlor Bistro has really good food. One thing to note, is that I booked a King Suite with a pullout sofa bed on Expedia. That room type does not exist. When I got to the hotel they had a reservation for a single king size bed for the four of us. Fortunately the staff was able to shuffle some things around and put us into a room with two queen beds (and a balcony!). We're very grateful they were able to accommodate us despite Expedia's mix-up.

Clean spacious room.

Pros: Great location and the club room is worth it with daily breakfast, snacks, fresh fruit, etc. Cons: Lacking room cleanliness. Please clean the air vents in the rooms and pay special attention to dusting. We stayed 3 nights and had to complain for stay over service to be completed. When we arrived at the pool there was a trail of blood along the walkway. Poorly maintained area and warped chairs. Additionally, poorly patrolled as there were guests smoking weed in their room on our club floor and nothing was done. This was not at all the Marriott stay we are used to.