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Overview of Best Western Plus Ponderay Mountain Lodge

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

5/5 guest room rating
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

4.1/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

5/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

5/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 391 out of 643 reviews
5 - Excellent 61%
Rating 4 - Good. 196 out of 643 reviews
4 - Good 30%
Rating 3 - Okay. 32 out of 643 reviews
3 - Okay 5%
Rating 2 - Poor. 16 out of 643 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 643 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We really liked the large and spacious room we stayed in for 2 nights. Everything was comfortable and clean. We enjoyed multiple trips to the pool and the two local restaurants very close to the hotel. Since we don't travel often, we didn't think it was necessary to thoroughly inspect the room ourselves. We were wrong. We were just charged $100 for a damaged blackout curtain that we did not break. It was damaged before us but we did not think to report it. Shame on us since the manager of the hotel sided with the staff checklist vs honest guests (manager stated someone had to be charged). This was a lesson learned for us, otherwise we had previously given a 5-star review. Again, the hotel was very nice but be sure to get out your fine-toothed comb and make sure nothing is damaged the moment you step foot in your room. This was an expensive life lesson to be learned for us.
Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gorgeous with creek and mountain views. It was one of the cleanest hotels I have ever stayed in. Logan at the front desk was great and very helpful. The hotel is wonderful overall. The beds were super comfortable and I can't even tell you how great the pillows are! I might even order one! Great location and Sweet Lous is right next door! Yum! The ice machine on our floor was out of order, but all we had to do was go to the second floor. Not really a problem. It took us a while to figure out the heater also. It was an excellent room and we would recommend the Ponderay Best Western to family and friends and we will be back!
Stayed 1 night in Mar 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice place to stay. Only issue we had was the "grab and go" breakfast (I am assuming due to COVID, the regular breakfast service was closed). We submitted our order by 10pm the day before and the breakfast was ready on time --- Only thing was that 1. the breakfast biscuits were still cold --- assumed they would have been heated in microwave so we could eat them "on the go", and our drinks were not in the bag either. We did not realize this until we were on our way.
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good room nice and big pool. is open and. big
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled and updated inside. Looks amazing! Staff was so kind. Very unique and home like.
Stayed 1 night in Mar 2021

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